HP StoreOnce 4900 Service And Maintenance Manual
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HP StoreOnce 4900 Service And Maintenance Manual

HP StoreOnce 4900 Service And Maintenance Manual

Backup server
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Service and maintenance guide for
StoreOnce 4900 Backup updated
for 3.15.x software
Abstract
This is the Maintenance and Service guide for the HPE StoreOnce 4900 Backup products and has been updated for
3.15.x software. These products are also sometimes referred to as StoreOnce Backup single node rack products.
Part Number: BB903-90956
Published: September 2016
Edition: 8

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Summary of Contents for HP StoreOnce 4900

  • Page 1 3.15.x software Abstract This is the Maintenance and Service guide for the HPE StoreOnce 4900 Backup products and has been updated for 3.15.x software. These products are also sometimes referred to as StoreOnce Backup single node rack products. Part Number: BB903-90956...

  • Page 2: This Is The Initial Edition Of This Guide For Hp Storeonce 4900 Backup Revision

    UNIX® is a registered trademark of The Open Group. Revision History Revision 1 January 2014 This is the initial edition of this guide for HP StoreOnce 4900 Backup Revision 2 June 2014 This edition has updated information for firmware StoreOnce CLI commands.

  • Page 3: Table Of Contents

    Configuring iLO and RBSU settings....................17 RBSU settings..........................18 iLO4 settings..........................18 5 The HP p1228 RAID controller................19 The p1228 RAID card in a StoreOnce 4900 server................19 HP p1228 spares part numbers....................19 Location of the HP p1228 RAID cards (server rear view).............20 HP p1228 RAID card ports......................20 Identifying a RAID controller failure....................20...
  • Page 4 HPE StoreOnce 4900 Backup disk enclosure..................36 Rear view of the disk enclosure....................39 Hot-plug drive LEDs..........................41 HPE StoreOnce 4900 Backup server units...................41 Disks in HPE StoreOnce 4900 Backup disk enclosure..............41 1 Gbit ethernet port LEDs........................43 10 Gbit ethernet card LEDs........................43 Fibre Channel card LEDs........................44 11 The QR ISO image..................45...

  • Page 5: Part Numbers For Replacement Parts

    ProLiant guides. This StoreOnce guide contains only information that is not included in the ProLiant documentation. The correct ProLiant guide for the server component of the HPE StoreOnce 4900 Backup system is the guide for the HPE ProLiant DL380p 8SFF G8 server.

  • Page 6: Hpe Storeonce 4900 44Tb Backup Server

    This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/ ContactUs.aspx. Table 1 HPE StoreOnce 4900 server spares part numbers Part Description Part number...

  • Page 7: Disk Enclosure Configurable Parts

    Only replace one of these at a time and ensure the D6000 is powered up for at least 5 minutes before replacing another component in order to preserve the D6000 system values stored in each drawer. See When replacing Drawer Assembly and Power Block Assembly (page 26). HPE StoreOnce 4900 disk enclosure...

  • Page 8: General Storeonce Maintenance Activities

    2 General StoreOnce maintenance activities Preparing for StoreOnce maintenance activities Make sure that you have the correct Maintenance and Service guide for your product. There are a number of different models, and each product model has its own guide. It is best practice to save the system configuration before carrying out maintenance activities and make sure it is copied to a local PC.

  • Page 9: Upgrading Bios Or Hardware Firmware Components

    Upgrading BIOS or hardware firmware components Do not upgrade BIOS or hardware firmware components individually using downloads from the HPE Support website because currently supported firmware component updates are already embedded within the StoreOnce software. Always use the StoreOnce CLI or the StoreOnce GUI to implement BIOS and hardware firmware component checks and updates.

  • Page 10: Upgrading Storeonce Software

    IMPORTANT: Do not shut down or reboot your system or any system component until the final step. Special instructions may apply. Use the hardware update firmware command, as required. For example, there may be instances where replacement hardware may need a firmware downgrade to bring it in line with the supported firmware version of the installed StoreOnce software on the system being maintained.

  • Page 11: Tasks That Are Unique To Hpe Storeonce Backup

    Tasks that are unique to HPE StoreOnce Backup The following tasks are described in this guide: Replacing the motherboard Replacing the HP RAID controller Replacing the Cache module and SuperCapacitor Replacing removable hard disks Understanding StoreOnce LEDs Running the QR ISO Rack stability To protect personnel and equipment, take the following steps to ensure that racks are stable.

  • Page 12: Identifying Problems

    3 Identifying problems Example alert for a failed disk It is possible to configure recipients for SNMP traps or email alerts, as described in the HPE StoreOnce Backup User Guide for your product. These users will be notified of any problems with hardware components.

  • Page 13: Viewing The Failed Disk In The Hardware Tree

    Viewing the failed disk in the Hardware tree NOTE: The disks in a server unit are different from those in the expansion shelf. Be sure to order the correct replacement disk. The following example shows the Hardware tree expanded to show the disk failure in a disk enclosure drawer.
  • Page 14 Name Dev-id Status ----------------------- ---------------------- -------- Enclosure CZ3320E200 DEGRADED Drawer 1 50014380308ADB00 DEGRADED Drawer 2 50014380308ADB80 PowerSupplies powerSupplies-1–2 # hardware show status 50014380308ABE00 Name Dev-id Status ----------------------- ---------------------- -------- Drawer 1 50014380308ABE00 DEGRADED Disk 5000C50059001B57 5000C50059001B57 Disk 5000C50059065D1F 5000C50059065D1F Disk 5000C500590686F7 5000C500590686F7 Drive_Missing_b10000d9 MISSING...
  • Page 15 Status = FAILED message = The drive has failed. type = drive model serialNumber firmwareVersion = - location = Port: 1I Box: 2 Bay: 2 volumeName = LUN 1 capacity = 1.00 TB After identifying the issue that needs to be corrected, follow the instructions in the relevant chapter of this guide.

  • Page 16: System Motherboard Replacement

    HPE StoreOnce 4900 Backup system (page 35) Motherboard spares part numbers The motherboard for the HPE StoreOnce 4900 Backup is the DL380p IVB motherboard with sub pan, spares part number 732143-001. See the DL380p G8 Maintenance and Service Guide for more information about replacing the motherboard.

  • Page 17: Identifying The Activation Key For The Ilo4 License

    Table 3 DIMM slot locations Model Processor Slots HPE StoreOnce 4900 Backup 1,2,4,5,8,9,11,12 1,2,4,5,8,9,11,12 HPE StoreOnce 2900 Backup 12,9,1 12,9,1 The locations of DIMM slots are also shown on the StoreOnce hood label inside the server. Identifying the Activation Key for the iLO4 license All products are shipped with paper copies of the iLO4 licenses.

  • Page 18: Rbsu Settings

    (page 18) Upgrading BIOS or hardware firmware (page 9) RBSU settings Change the RBSU settings, as shown in the following table. Table 4 RBSU settings for HPE StoreOnce 4900 Top Menu Item Sub Menu 1 Sub Menu 2...

  • Page 19: The Hp P1228 Raid Controller

    5 The HP p1228 RAID controller The p1228 RAID card in a StoreOnce 4900 server The HPE StoreOnce 4900 Backup system uses the HP p1228 RAID controller fitted with a RAID cache module and SuperCapacitor. The HPE StoreOnce 4900 Backup has two RAID controllers.

  • Page 20: Location Of The Hp P1228 Raid Cards (Server Rear View)

    If a catastrophic failure of the boot RAID controller occurs, the system will not boot. This failure may only be diagnosed from the server POST messages where the controller may report an error or a lockup code. In these cases contact HP Support and provide information about the reported error code.
  • Page 21 Maintenance and Service Guide. Locate the p1228 controller card and detach the cables connecting it to the SuperCapacitor and to the external SAS storage. (The StoreOnce 4900 Backup has two RAID cards; be sure to identify which slot contains the failed card.) Unclip the blue retaining latch on the PCIe card (1 and 2) and remove the PCIe card (3).
  • Page 22 See Upgrading BIOS or hardware firmware (page NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully. The HP p1228 RAID controller...

  • Page 23: Raid Cache Module And Supercapacitor Failures

    If they are flashing amber and green, the module is disconnected. If the module is disconnected, reseat it on the HP p1228 RAID card. If it is damaged, remove it, dispose of the old module and replace it with the new one. Check that the cable is connected correctly to the SuperCapacitor..
  • Page 24 Figure 7 SuperCapacitor module connector on RAID card SuperCapacitor connector LEDs Replace the cover and power up the HPE StoreOnce Backup system. Check the status of the system on the Hardware page of the StoreOnce GUI. If this does not resolve the problem, the associated RAID card may need replacing.

  • Page 25: Replacing Fibre Channel Cards

    7 Replacing Fibre Channel cards VTL over Fibre Channel If using only VTL over Fibre Channel, no further configuration is required when replacing the Fibre Channel card. StoreOnce Catalyt over Fibre Channel If using StoreOnce Catalyst over Fibre Channel there are replacement considerations. The World Wide Port Name (WWPN) and World Wide Node Name (WWNN) of the StoreOnce Catalyst over Fibre Channel device presented on a StoreOnce Fibre Channel port currently uses the WWPN / WWNN of the FC card.

  • Page 26: Disk Enclosures

    8 Disk enclosures Disk enclosure components The standard D6000 Disk Enclosure documentation supplied with field replacement parts for the disk enclosures provides all the required details, with the following important exception. The following parts are not hot-pluggable. The system must be taken offline before replacing them.

  • Page 27: Powering Off The Disk Enclosure

    Figure 8 Power button on disk enclosure Powering off the disk enclosure There are no StoreOnce CLI commands to power off the disk enclosure. Use the Power On/Off button (1) on the rear of the disk enclosure to power off the unit. Figure 9 Power button on disk enclosure After replacing a component Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is...

  • Page 28: Disk Replacement

    StoreOnce 4900 Backup RAID configuration The HPE StoreOnce 4900 server unit has two disks only, which are used for the operating system and filesystem. If one disk fails, the server unit will continue to operate but the failed disk should be replaced immediately.

  • Page 29: Distributing The Disk Drives Correctly

    35 and eleven disks in slots 23-33. Disks in HPE StoreOnce 4900 44 TB Capacity Expansion kits are added to specific bays in the drawers within the disk enclosure according to the sequence in which the disk set is being added.

  • Page 30: Replacing A Hot Plug Disk In A Disk Enclosure

    Table 7 Disk types Disk Where used Part number HP 1TB 7.2K SAS 2.5" SC Hard Disk HPE StoreOnce 4900 Backup (2 653954-001 Drive disks), server unit HP 4TB 6G SAS Hard Disk Drive...
  • Page 31 TIP: You may need to expand the Location column to identify the bay to which the drive belongs. (Port identifies which of the two ports on the RAID controller the disk enclosure is connected to and Box identifies the drawer.) You can also use the Turn Beacon LED On button that you can see in above screenshot to ensure that you have the right disk when opening the drawer.

  • Page 32: Rebuilding Storage If Multiple Disks Fail And A Raidset Is Broken

    Close the hard drive drawer. You will hear it click into place when it is securely closed. The fans will return to normal speed when both drawers are properly closed. WARNING! Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers.
  • Page 33 After the delete command has completed rebuild the storage system using the following StoreOnce CLI commands to discover and add storage to the system hardware discover storage hardware add storage This will configure both the storage in the appliance (base storage) and any attached expansion shelves.

  • Page 34: Leds On Storeonce Backup Systems

    10 LEDs on StoreOnce Backup systems LEDs and StoreOnce GUI If an LED indicates an error condition, HPE recommends reviewing the StoreOnce Event log for more information. For hardware-related errors the Hardware page of the StoreOnce GUI provides valuable information. NOTE: All diagrams in this chapter show the unit with the cover plate removed.

  • Page 35: Hpe Storeonce 4900 Backup System Server

    HPE StoreOnce 4900 Backup system server The HPE StoreOnce 4900 Series Backup system consists of a server unit (with two disks) and one disk enclosure with 15 disks on which storage has already been expanded. It supports additional disks in the first disk enclosure (44TB Expansion Kits) and connection of an additional disk enclosure (60TB Capacity Expansion Kit).

  • Page 36: Hpe Storeonce 4900 Backup Disk Enclosure

    Figure 15 Rear view of the HPE StoreOnce 4900 Backup server RAID card 1 FC card 1 FC card 2 RAID card 2 10GbE card 1 10GbE card 2 Power supply 1 Power supply 2 USB ports Video/monitor port iLO4 Management port (do not use for data...
  • Page 37 Green = System health is good Off = System is off 4. GSI LED Amber = Enclosure requires service check: I/O, fan and power supply LEDs, and AC power cables to power supplies. Off = Enclosure is functioning normally. HPE StoreOnce 4900 Backup disk enclosure...
  • Page 38 Figure 17 Rear view of the disk enclosure LEDs Item Description Status Power On/Standby button and Green = On system power LED Amber = Standby (auxiliary power present) Off = Off Internal Health LED Green = System health is good. Off = System is off.

  • Page 39: Rear View Of The Disk Enclosure

    The following figure illustrates the components that are accessible from the rear of the disk enclosure. Figure 18 Rear view of the disk enclosure Power supply Drawer 2, IO module A Drawer 2, IO module A, Port 1 Drawer 2, IO module A, Port 2 HPE StoreOnce 4900 Backup disk enclosure...
  • Page 40 Power supply Drawer 1, IO module A Drawer 1, IO module A, Port 1 Drawer 1, IO module A, Port 2 Drawer 1, IO module B, Port 1 Drawer 1, IO module B, Port 2 Drawer 1, IO module B Power supply Drawer 2, IO module B, Port 1 Drawer 2, IO module B, Port 2...

  • Page 41: Hot-Plug Drive Leds

    Flashing amber = The drive is not configured and predicts the hard drive will fail. Solid amber = The drive has failed. Disks in HPE StoreOnce 4900 Backup disk enclosure There are two hot spare disks in each drawer of the disk enclosure, bays 34 and 35. If a data disk fails, the hot spare disk is automatically used until the failed disk is replaced.
  • Page 42 Figure 20 Drive in enclosure LEDs Fault/UID LED (amber/blue) Online LED (green) Table 8 Hard disk LED sequences Online Activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive;...

  • Page 43: Gbit Ethernet Port Leds

    Table 8 Hard disk LED sequences (continued) Online Activity LED (green) Fault/UID LED (amber/blue) Interpretation stripe size migration, or RAID migration. Flashing irregularly Amber flashing regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive.

  • Page 44: Fibre Channel Card Leds

    Figure 22 10 Gbit ethernet card LEDs (example shows HPE StoreOnce 4700 Backup) 1. Link Off: No link to the adapter is established. The adapter is not receiving power or the cable connection is faulty On (yellow): Link to the adapter is established. The adapter is receiving power and the cable connection is good.

  • Page 45: The Qr Iso Image

    11 The QR ISO image The StoreOnce QR ISO image In the rare occurrence of a complete system failure, it may be necessary to reinstall the product software. This task is normally carried out on the recommendation and under the supervision of HPE Support.

  • Page 46: Delete Storage

    ID is the same as the System ID that can be found on the Device Management page of the StoreOnce Management Console. Its value is assigned in the factory set up process and is a 12–character string in the format HP<SerialNumber of Appliance>. The QR ISO image...
  • Page 47 This process requires the latest configuration files that should have been saved and copied locally to the local system. You will require the following files: <config_filename>.zip <config_filename>.txt <keystore_filename>.kms (if you have installed the Security Pack license and configured Data at Rest Encryption on any VTL libraries, NAS shares, or Catalyst stores) Check the Cluster ID against the value shown in the configuration text file, <config_filename>.txt, using the StoreOnce CLI command: system show config...
  • Page 48 NOTE: The addition of storage will take a minimum of two hours to complete. You will not be able to complete the next steps until storage is formatted. Using an SFTP client copy the saved configuration zip file to the config folder on the appliance.

  • Page 49: Support And Other Resources

    Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Websites Website Link Hewlett Packard Enterprise Information Library www.hpe.com/info/enterprise/docs...

  • Page 50: Remote Support

    Subscription Service/Support Alerts www.hpe.com/support/e-updates Software Depot www.hpe.com/support/softwaredepot Customer Self Repair www.hpe.com/support/selfrepair Insight Remote Support www.hpe.com/info/insightremotesupport/docs Serviceguard Solutions for HP-UX www.hpe.com/info/hpux-serviceguard-docs Single Point of Connectivity Knowledge (SPOCK) www.hpe.com/storage/spock Storage compatibility matrix Storage white papers and analyst reports www.hpe.com/storage/whitepapers Remote Support Remote support is available with supported devices as part of your warranty or contractual support agreement.
  • Page 51 online help content, include the product name, product version, help edition, and publication date located on the legal notices page. Documentation feedback...

  • Page 52: A Warranty And Regulatory Information

    A Warranty and regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties...

  • Page 53: Turkey Rohs Material Content Declaration

    Local representative information Kazakh: Russia: Belarus: Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...

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