Page 1 HPE Apollo 4200 Gen9 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Page 2 © Copyright 2015 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Page 3: Table Of Contents
Contents Customer self repair ..........................6 Parts only warranty service ............................6 Illustrated parts catalog ........................16 Mechanical components ............................16 System components ............................... 19 Removal and replacement procedures ....................23 Required tools ................................ 23 Safety considerations ............................. 23 Preventing electrostatic discharge....................... 23 Symbols on equipment ..........................
Page 4 Air blocker for the onboard PCIe expansion slots 5–7 ..................115 Air blocker for the front drive cage 2 backplane ....................116 Chassis retention bracket ............................. 118 HP Trusted Platform Module ..........................119 Troubleshooting ..........................120 Troubleshooting resources ........................... 120 Diagnostic tools ..........................
Page 5 Fan assembly cabling ............................145 Ambient temperature sensor cabling ........................146 Front panel cabling ............................... 146 Specifications ............................ 147 Environmental specifications ..........................147 Mechanical specifications ............................. 147 Power supply specifications ..........................148 Hot-plug power supply calculations ........................148 Acronyms and abbreviations ......................149 Documentation feedback ........................
Page 6: Customer Self Repair
Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
Page 7 • Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
Page 8 NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
Page 9 Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
Page 10 deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución.
Page 11 Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt. Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise.
Page 12 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
Page 13 Customer self repair 13...
Page 14 Customer self repair 14...
Page 15 Customer self repair 15...
Page 16: Illustrated Parts Catalog
Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer self number repair (on page 6) Air baffle 813583-001 Mandatory...
Page 17 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. No—Some Hewlett Packard Enterprise parts are not designed for customer self repair.
Page 18 Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente.
Page 19: System Components
System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer self number repair (on page 6) Optional Heatsink 809952-001 HPE Smart Storage Battery 815983-001 Mandatory...
Page 20 Item Description Spare part Customer self number repair (on page 6) o) 2.60-GHz Intel Xeon E5-2660 v3, 10C, 105 W* 762449-001 Optional Optional p) 2.60-GHz Intel Xeon E5-2690 v3, 12C, 135 W* 762452-001 q) 2.60-GHz Intel Xeon E5-2685 v3, 12C, 120 W* 780759-001 Optional r) 2.60-GHz Intel Xeon E5-2697 v3, 14C, 145 W*...
Page 21 Item Description Spare part Customer self number repair (on page 6) System board (include alcohol pad and thermal 809943-001 Optional compound) Four-bay LFF rear drive cage backplane 809949-001 Optional Two-bay SFF rear drive cage backplane 809950-001 Optional HPE Flexible Smart Array P840ar Controller 813586-001 Optional Front drive Mini-SAS and power cable assemblies...
Page 22 Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria.
Page 23: Removal And Replacement Procedures
Removal and replacement procedures Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver • T-25 Torx screwdriver • Flathead screwdriver (for removing the front I/O board) • HPE Insight Diagnostics (on page 124) Safety considerations Before performing service procedures, review all the safety information.
Page 24: Server Warnings And Caution
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
Page 25: Preparation Procedures
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become unstable when being moved on its casters.
Page 26: Power Down The Server
Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: •...
Page 27: Remove A Drive From The Front Drive Cages
CAUTION: Do not operate the server for long periods with the front drive cages extended. When the front drive cages are extended while the server is powered on, do one of the following: • If the iLO 08-HD Max sensor reading is reporting a temperature value, monitor the status of the front drive health/thermal LED ("Front panel LEDs and buttons"...
Page 28 CAUTION: Do not operate the server for long periods with the front drive cages extended. When the front drive cages are extended while the server is powered on, do one of the following: • If the iLO 08-HD Max sensor reading is reporting a temperature value, monitor the status of the front drive health/thermal LED ("Front panel LEDs and buttons"...
Page 29: Remove A Drive From The Rear Drive Cage
Pull the release lever to disengage the drive from the backplane, and then slide the drive out of the bay. Remove a drive from the rear drive cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives, power input modules, and the internal system components to cool before touching them.
Page 30: Remove A Power Input Module
Determine the status of the drive from the drive LED definitions ("Drive LEDs" on page 135). Wait until the icon in the Do Not Remove button stops flashing and is no longer illuminated. Press the Do Not Remove button to open the release lever. Pull the release lever to disengage the drive from the backplane, and then slide the drive out of the bay.
Page 31 DC power input module For an AC power input module, do the following: Disconnect the power cord from the power input module. Removal and replacement procedures 31...
Page 32 Remove the power input module. For a DC power input module, do the following: Slide the power input module out of the bay just enough to access the ground cable screw. Detach the ground (earthed) cable from the power input module. Removal and replacement procedures 32...
Page 33: Remove The Server From The Rack
Remove the terminal block connector from the power input module. Remove the power input module. Remove the server from the rack WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives, power input modules, and the internal system components to cool before touching them. WARNING: This server is very heavy.
Page 34 To remove the server from a Hewlett Packard Enterprise, Compaq-branded, Telco, or a third-party rack: Back up all server data. Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Disconnect all peripheral cables from the server.
Page 35: Open The Cable Management Holder
Press the server release latches, and then slide the server out of the rack. Place the server on a sturdy, level surface. Open the cable management holder Power down the server (on page 26). Remove the server from the rack (on page 33). Remove the access panel ("Access panel"...
Page 36: Remove The Pci Riser Cage
Press and hold the cable management holder release latch, and then move the holder up. Remove the PCI riser cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 37: Remove A Rear Drive Cage
Disconnect the power cable from the riser board. Remove the PCI riser cage: Loosen the captive screw on the front end of the PCI riser cage. Loosen the thumbscrew on the rear end of the PCI riser cage. Grasp the PCI riser cage at the touch points and lift it out of the chassis. Remove a rear drive cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 38 To remove the component: Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 33). Remove the access panel ("Access panel"...
Page 39 Disconnecting the cables from the two-bay SFF hot-plug rear drive cage connected to the front drive cage 2 backplane Disconnecting the cables from the two-bay SFF hot-plug rear drive cage connected to the system board Remove the rear drive cage: Removal and replacement procedures 39...
Page 40: Hot-Plug Drive Blank
Four-bay LFF hot-plug rear drive cage removal Two-bay SFF hot-plug rear drive cage removal Hot-plug drive blank Removing a drive blank from the front drive cage 1 CAUTION: Do not operate the server with any of the front drive cage 1 bays empty. To maintain proper airflow and sufficient cooling in the front drive cage 1, all drive bays in this cage should have a drive or a drive blank.
Page 41: Removing A Drive Blank From The Rear Drive Cage
LFF drive blank To replace the LFF drive blank, slide the component into the bay until it clicks. SFF drive blank To replace the SFF drive blank, while pressing the release latch, slide the component into the bay until it is fully seated. Removing a drive blank from the rear drive cage CAUTION: Do not operate the server with any of the rear drive bays empty.
Page 42: Hot-Plug Drive
LFF drive blank To replace the LFF drive blank, slide the component into the bay until it clicks. SFF drive blank To replace the SFF drive blank, while pressing the release latch, slide the component into the bay until it is fully seated. Hot-plug drive Removing a drive from the front drive cages WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack...
Page 43 CAUTION: Do not operate the server for long periods with the front drive cages extended. When the front drive cages are extended while the server is powered on, do one of the following: • If the iLO 08-HD Max sensor reading is reporting a temperature value, monitor the status of the front drive health/thermal LED ("Front panel LEDs and buttons"...
Page 44: Removing A Drive From The Rear Drive Cage
Pull the release lever to disengage the drive from the backplane, and then slide the drive out of the bay. To replace the component, reverse the removal procedure. Removing a drive from the rear drive cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives, power input modules, and the internal system components to cool before touching them.
Page 45: Power Input Module
To remove an SFF drive: Determine the status of the drive from the drive LED definitions ("Drive LEDs" on page 135). Wait until the icon in the Do Not Remove button stops flashing and is no longer illuminated. Press the Do Not Remove button to open the release lever. Pull the release lever to disengage the drive from the backplane, and then slide the drive out of the bay.
Page 46 Power down the server (on page 26). Disconnect all peripheral cables from the server. Disconnect the power cord from the power input module. Release the power cords from the strain relief straps. AC power input module DC power input module For an AC power input module, do the following: Removal and replacement procedures 46...
Page 47 Disconnect the power cord from the power input module. Remove the power input module. For a DC power input module, do the following: Slide the power input module out of the bay just enough to access the ground cable screw. Removal and replacement procedures 47...
Page 48 Detach the ground (earthed) cable from the power input module. Remove the terminal block connector from the power input module. Removal and replacement procedures 48...
Page 49: Access Panel
Remove the power input module. To replace the component, reverse the removal procedure. Access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove the component: Power down the server (on page 26).
Page 50: Air Baffle
Air baffle To remove the component: Power down the server (on page 26). Remove the server from the rack (on page 33). Remove the access panel ("Access panel" on page 49). If an HPE Smart Storage Battery is installed on the air baffle, remove the battery ("HPE Smart Storage Battery"...
Page 51: Fan Cage Cover
Remove the fan blank from fan bay 5. To replace the component, reverse the removal procedure. Fan cage cover In this server, only the fan bays 6–10 are covered by the fan cage cover. The rest of the fan bays will either need a fan or a fan blank.
Page 52: Fan
To remove the component: Power down the server (on page 26). Remove the server from the rack (on page 33). Remove the access panel ("Access panel" on page 49). Remove the fan. To replace the component, reverse the removal procedure. DIMM WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 53: Heatsink
Remove the DIMM. To replace the component, reverse the removal procedure. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 54 Remove the heatsink from the processor backplate. To replace the component: Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Remove the thermal interface protective cover from the heatsink. Install the heatsink: Position the heatsink on the processor backplate.
Page 55: Processor
Finish the installation by completely tightening the screws in the same sequence. Install the air baffle. If disconnected, connect the Smart Storage Battery cable. Install the access panel. Install the server into the rack. Power up the server. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 56 IMPORTANT: Processor socket 1 must be populated at all times or the server does not function. To remove the component: Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 33).
Page 57 Remove the processor from the processor retaining bracket. To replace the component: Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
Page 58 CAUTION: Do not press down on the processor. Pressing down on the processor may cause damage to the processor socket and the system board. Press only in the area indicated on the processor retaining bracket. Close the processor retaining bracket. When the processor is installed properly inside the processor retaining bracket, the processor retaining bracket clears the flange on the front of the socket.
Page 59: Expansion Board
Finish the installation by completely tightening the screws in the same sequence. Install the air baffle. If disconnected, connect the Smart Storage Battery cable. Install the access panel. Install the server into the rack. Power up the server. Expansion board WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 60 Expansion board removal from an onboard expansion slot Expansion board removal from the PCI riser cage FlexibleLOM adapter removal If you are removing a storage controller board with a cache module installed, remove the cache module ("FBWC module" on page 62). Removal and replacement procedures 60...
Page 61: Hpe Smart Storage Battery
To replace the component, reverse the removal procedure. HPE Smart Storage Battery WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 62: Fbwc Module
Remove the Smart Storage Battery. To replace the component, reverse the removal procedure. FBWC module WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up.
Page 63: M.2 Ssd Enablement Kit
Disconnect the cache module backup power cable from the cache module. Remove the cache module. To replace the component, reverse the removal procedure. M.2 SSD enablement kit WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 64 Remove the server from the rack (on page 33). Remove the access panel ("Access panel" on page 49). Remove the air baffle ("Air baffle" on page 50). Open the cable management holder (on page 35). Disconnect the SATA cables from the M.2 SSD enablement board and the system board. M.2 SSD SATA cable disconnection when the enablement board is installed in the onboard PCIe expansion slot 1 or 2 M.2 SSD SATA cable disconnection when the enablement board is installed in the PCI riser cage...
Page 65: Hpe Flexible Smart Array P840Ar Controller
M.2 SSD enablement board removal from the system board M.2 SSD enablement board removal from the PCI riser cage To replace the component, reverse the removal procedure. HPE Flexible Smart Array P840ar Controller WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 66: Two-Slot Pcie Riser Board
Disconnect all cables connected to the storage controller. Remove the storage controller. To replace the component, reverse the removal procedure. Two-slot PCIe riser board WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 67: Dedicated Ilo Management Module
Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 33). Remove the access panel ("Access panel" on page 49). Remove the PCI riser cage (on page 36). Remove any existing expansion board from the riser board ("Expansion board"...
Page 68: Enabling The Dedicated Ilo Management Module
Remove the dedicated iLO management module. To replace the component, reverse the removal procedure. After installing the new dedicated iLO management module, enable the dedicated iLO connector ("Enabling the dedicated iLO management module" on page 68). Enabling the dedicated iLO management module The onboard NIC 1/shared iLO connector is set as the default system iLO connector.
Page 69: Power Pass-Through Board
Power pass-through board WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge.
Page 70: System Battery
Remove the power pass-through board. To replace the component, reverse the removal procedure. System battery If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Page 71: System Board
Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Page 72 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis. If installed, remove the rear drive cage ("Remove a rear drive cage" on page 37). If installed, remove the dedicated iLO module ("Dedicated iLO management module"...
Page 73 Remove the heatsink from the processor backplate. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
Page 74 Remove the processor from the processor retaining bracket. Remove the system battery ("System battery" on page 70). Remove the power pass-through board ("Power pass-through board" on page 69). Disconnect all cables connected to the system board. Remove the cable management holder ("Cable management holder"...
Page 75 Remove the failed system board from its tray. To replace the system board: Install the new system board on the tray. Removal and replacement procedures 75...
Page 76 Install the system board. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Removal and replacement procedures 76...
Page 77 Remove the clear processor socket cover. Retain the processor socket cover for future use. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
Page 78 CAUTION: Close and hold down the processor cover socket while closing the processor locking levers. The levers should close without resistance. Forcing the levers closed can damage the processor and socket, requiring system board replacement. Close the processor retaining bracket. When the processor is installed properly inside the processor retaining bracket, the processor retaining bracket clears the flange on the front of the socket.
Page 79 Finish the installation by completely tightening the screws in the same sequence. If the new system board does not include a system battery, install the one removed from the failed system board. Install the power pass-through board. Install the cable management holder. Install the Flexible Smart Array P840ar Controller.
Page 80: Drive Backplane
The serial number should only be modified by qualified service personnel. This value should always match the serial number located on the chassis. Press the Enter key to clear the warning. Enter the serial number and press the Enter key. Select Product ID.
Page 81 Remove the backplane cable guard. Disconnect all cables connected to the drive backplane. Removal and replacement procedures 81...
Page 82: Removing The Front Lff Drive Cage 2 Backplane
Remove the drive backplane. To replace the component, reverse the removal procedure. Removing the front LFF drive cage 2 backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 83 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis. Remove the air blocker. Removal and replacement procedures 83...
Page 84 Disconnect all cables connected to the drive backplane. Release the front bracket of the front LFF drive cage 2 cable track from the chassis. Removal and replacement procedures 84...
Page 85: Removing The Front Sff Drive Cage 1 Backplane
Remove the drive backplane. To replace the component, reverse the removal procedure. Removing the front SFF drive cage 1 backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 86 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis. Remove the drive cage top cover. Removal and replacement procedures 86...
Page 87 Remove the backplane cable guard. Disconnect all cables connected to the drive backplane. Removal and replacement procedures 87...
Page 88: Removing The Front Sff Drive Cage 2 Backplane
Remove the drive backplane. To replace the component, reverse the removal procedure. Removing the front SFF drive cage 2 backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 89 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis. Remove the drive cage top cover. Removal and replacement procedures 89...
Page 90 Remove the air blocker. Remove the backplane cable guard. Removal and replacement procedures 90...
Page 91: Removing The Four-Bay Lff Rear Drive Cage Backplane
Disconnect all cables connected to the drive backplane. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing the four-bay LFF rear drive cage backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 92 Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 33). Remove the access panel ("Access panel" on page 49). Disconnect all cables connected to the drive backplane. Disconnecting the cables from the four-bay LFF hot-plug rear drive cage connected to the front drive cage 2 backplane Disconnecting the cables from the four-bay LFF hot-plug rear drive cage connected to the...
Page 93: Removing The Two-Bay Sff Rear Drive Cage Backplane
Grasp and lift the rear drive cage out of the chassis. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing the two-bay SFF rear drive cage backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 94 Disconnecting the cables from the two-bay SFF hot-plug rear drive cage connected to the front drive cage 2 backplane Disconnecting the cables from the two-bay SFF hot-plug rear drive cage connected to the system board Remove the rear drive cage: Loosen the captive screws to detach the rear drive cage from system board.
Page 95: Lff Drive Cable Track Assemblies
Grasp and lift the rear drive cage out of the chassis. Remove the drive backplane. To replace the component, reverse the removal procedure. LFF drive cable track assemblies The Mini-SAS and power cables used in the 24-bay LFF front drive cages are enclosed in two plastic cable track assemblies.
Page 96 Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 33). Remove the access panel ("Access panel" on page 49). Remove the air baffle ("Air baffle" on page 50). Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis.
Page 97 Loosen the front LFF drive cage 1 cable track thumbscrew, and then release the bracket from the chassis. Loosen the front LFF drive cage 2 cable track thumbscrew, and then release the bracket from the chassis. Remove the front LFF drive cage 1 cable track assembly: Removal and replacement procedures 97...
Page 98 Remove the backplane cable guard. Disconnect all cables connected to the drive backplane. Removal and replacement procedures 98...
Page 99 Release the front LFF drive cage 1 cable track rail from the side of the chassis. Remove the screws from the front LFF drive cage 1 rails. Removal and replacement procedures 99...
Page 100 Slide the front LFF drive cage 2 forward until both front drive cages are extended out of the front chassis. Remove the front LFF drive cage 1 cable track assembly. Remove the front LFF drive cage 2 cable track assembly: Remove the front LFF drive cage 1 cable track assembly.
Page 101 Remove the air blocker. Disconnect all cables connected to the drive backplane. Removal and replacement procedures 101...
Page 102: Sff Drive Cable Track Assemblies
Release the front bracket of the front LFF drive cage 2 cable track from the chassis. Remove the front LFF drive cage 2 cable track assembly. To replace the component, reverse the removal procedure. SFF drive cable track assemblies The Mini-SAS and power cables used in the 48-bay SFF front drive cages are enclosed in two plastic cable track assemblies.
Page 103 To remove the component: Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 33). Remove the access panel ("Access panel"...
Page 104 Remove the cable management holder ("Cable management holder" on page 113). Release the cable track brackets: Loosen the front SFF drive cage 1 cable track thumbscrew, and then release the bracket from the chassis. Loosen the front SFF drive cage 2 cable track thumbscrew, and then release the bracket from the chassis.
Page 105 Remove the drive cage top cover. Remove the backplane cable guard. Removal and replacement procedures 105...
Page 106 Disconnect the front SFF drive cage 1 Mini-SAS and power cables. Release the front SFF drive cage 1 cable track rail from the side of the chassis. Removal and replacement procedures 106...
Page 107 Slide the front SFF drive cage 2 forward until both front drive cages are extended out of the front chassis. Remove the front SFF drive cage 1 cable track assembly. Remove the front SFF drive cage 2 cable track assembly: Remove the front SFF drive cage 1 cable track assembly.
Page 108 Remove the drive cage top cover. Remove the air blocker. Removal and replacement procedures 108...
Page 109 Remove the backplane cable guard. Disconnect all cables connected to the drive backplane. Removal and replacement procedures 109...
Page 110: Ambient Temperature Sensor Cable
Release the front bracket of the front SFF drive cage 2 cable track from the chassis. Remove the front SFF drive cage 2 cable track assembly. To replace the component, reverse the removal procedure. Ambient temperature sensor cable This cable is present in SFF drive configurations only; the ambient temperature sensor function in LFF drive configurations is integrated in the front LFF drive cage 1 backplane.
Page 111: Front I/O Board
Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 33). Remove the drive cage top cover. Remove the ambient temperature sensor cable. To replace the component, reverse the removal procedure. Front I/O board CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 112 Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 33). Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis.
Page 113: Cable Management Holder
Use a flat-headed screwdriver to remove the front I/O board. To replace the component, reverse the removal procedure. Cable management holder WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 114: Flexiblelom Blank
Remove the cable management holder. To replace the component, reverse the removal procedure. FlexibleLOM blank WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 115: Air Blocker For The Onboard Pcie Expansion Slots 5-7
Remove the FlexibleLOM blank. To replace the component, reverse the removal procedure. Air blocker for the onboard PCIe expansion slots 5–7 CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge.
Page 116: Air Blocker For The Front Drive Cage 2 Backplane
Remove the air blocker screws. Insert a pen or a small screwdriver into one of the slot cover hole to push the air blocker down, and then remove the air blocker from the chassis. To replace the component, reverse the removal procedure. Air blocker for the front drive cage 2 backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 117 Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 33). Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis.
Page 118: Chassis Retention Bracket
LFF chassis SFF chassis To replace the component, reverse the removal procedure. Chassis retention bracket CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. To remove the component: Power down the server (on page 26).
Page 119: Hp Trusted Platform Module
Remove the server from the rack (on page 33). Remove the chassis retention bracket. To replace the component, reverse the removal procedure. HP Trusted Platform Module The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet.
Page 120: Troubleshooting
Troubleshooting Troubleshooting resources The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...
Page 121: Diagnostic Tools
Diagnostic tools Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE iLO The iLO 4 subsystem is a standard component of HPE ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration.
Page 122: Hpe Proliant Pre-Boot Health Summary
• Combined diagnostics tools/scanners • Always on, continuous monitoring for increased stability and shorter downtimes • Rich configuration history • Health and service alerts • Easy export and upload to Service and Support The Active Health System monitors and records changes in the server hardware and system configuration.
Page 123: Integrated Management Log
Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity. You can view recorded events in the IML in several ways, including the following: • From within HPE SIM •...
Page 124: Embedded Diagnostics Option
• Upon the first system power-up • After defaults have been restored Default configuration settings are sufficient for typical server operations; however, you can modify configuration settings as needed. The system prompts you for access to the System Utilities each time the system is powered up.
Page 125: Hpe Insight Diagnostics Survey Functionality
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HP Care Pack Service, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring...
Page 126: External Usb Functionality
• Enabled—If Enabled, USB 3.0 capable devices operate at USB 3.0 speeds at all times (including the pre-boot environment) when in UEFI Boot Mode. This mode should not be used with operating systems that do not support USB 3.0. If operating in Legacy Boot BIOS Mode, the USB 3.0 ports cannot function in the pre-boot environment and are not bootable.
Page 127: Component Identification
Component identification Front panel components • LFF chassis Item Description LFF hot-plug drives USB 2.0 connector • SFF chassis Item Description SFF hot-plug drives USB 2.0 connector Front panel LEDs and buttons Component identification 127...
Page 128: Power Fault Leds
Item Description Status Health LED Solid green = Normal Flashing green (1 Hz/cycle per sec) = iLO is rebooting Flashing amber = System degraded Flashing red (1 Hz/cycle per sec) = System critical NIC status LED Solid green = Link to network Flashing green (1 Hz/cycle per sec) = Network active Off = No network activity Front drive...
Page 129: Front Drive Thermal Led
Front drive thermal LED The thermal warning function of the front drive health/thermal LED depends on the iLO 08-HD Max sensor reading. This function is disabled under these conditions: • There are no drives in the front drive cages 1 and 2. •...
Page 130: Rear Panel Leds
• Rear panel with the two-bay SFF hot-plug rear drive cage and two-slot PCI riser cage options Item Description PCIe3 x16 (16, 8, 4, 1) slot 7 for low-profile, standup expansion board PCIe3 x8 (8, 4, 1) slot 6 for low-profile, standup expansion board PCIe3 x16 (16, 8, 4, 1) slot 5 for low-profile, standup expansion board SFF hot-plug drives...
Page 131: System Board Components
Item Description Status Dedicated iLO Solid green = Link to network activity LED Flashing green = Network active Off = No network activity Dedicated iLO link Green = Network link Off = No network link NIC activity LED Solid green = Link to network Flashing green = Network active Off = No network activity NIC link LED...
Page 132 Item Description microSD slot TPM connector Flexible Smart Array Controller slot Dedicated iLO management module connector PCIe3 x16 (16, 8, 4, 1) slot 5 for low-profile, standup expansion board PCIe3 x8 (8, 4, 1) slot 6 for low-profile, standup expansion board PCIe3 x16 (16, 8, 4, 1) slot 7 for low-profile, standup expansion board NMI header...
Page 133: Dimm Slot Locations
DIMM slot locations DIMM slots are numbered sequentially (1 through 8) for each processor. The supported AMP modes use the letter assignments for population guidelines. The arrow points to the front of the server. System maintenance switch Position Default Function Off = iLO 4 security is enabled.
Page 134: Nmi Functionality
NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding. Crash dump log analysis is an essential part of diagnosing reliability problems, such as failures of operating systems, device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is to restart the system.
Page 135: Drive Leds
• Two-bay SFF hot-plug rear drive numbering Drive LEDs LFF and SFF drives have different sets of LEDs to reflect the drive status. SFF drive LED definitions HPE SmartDrives are the latest Hewlett Packard Enterprise drive technology, and they are supported beginning with ProLiant Gen8 servers and server blades.
Page 136: Lff Drive Led Definitions
LFF drive LED definitions Item Definition Fault/UID (amber/blue) Online/Activity (green) Online/Activity Fault/UID LED Definition LED (green) (amber/blue) One or more of the following conditions exist: Alternating On, off, or amber and blue flashing • The drive has failed. • A predictive failure alert has been received for this drive. •...
Page 137: Fan Locations
Fan locations Component identification 137...
Page 138: Cabling
Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. For information on cabling peripheral components, refer to the white paper on high-density deployment at the Hewlett Packard Enterprise website (http://www.hpe.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
Page 139: 48-Bay Sff Hot-Plug Sas/Sata Front Drive Cabling
• Cabling for when the front LFF drive cage 1 is connected to the Flexible Smart Array P840ar Controller and the front LFF drive cage 2 is connected to the HPE Smart Array P440 Controller option Item Description LFF front drive cage 2 Mini-SAS Y-cable LFF front drive cage2 power cable LFF front drive cage 1 Mini-SAS Y-cable LFF front drive cage1 power cable...
Page 140: Four-Bay Lff Hot-Plug Sas/Sata Rear Drive Cabling
• Cabling for when the front SFF drive cage 1 is connected to the Flexible Smart Array P840ar Controller and the front SFF drive cage 2 is connected to the Smart Array P440 Controller option Item Description Front SFF drive cage 2 Mini-SAS Y-cable Front SFF drive cage 2 power cable Front SFF drive cage 1 power cable Front SFF drive cage 1 Mini-SAS Y-cable...
Page 141: Two-Bay Sff Hot-Plug Sas/Sata Rear Drive Cabling
• Cabling for when the rear LFF drive cage is connected to the onboard SATA connector 1 Item Description Rear LFF drive cage SATA cable Rear LFF drive cage power cable Two-bay SFF hot-plug SAS/SATA rear drive cabling • Cabling for when the rear SFF drive cage is connected to the front SFF drive cage 2 backplane Item Description Rear SFF drive cage and two-slot PCI riser board power cable...
Page 142: M.2 Ssd Cabling
For clarity of the multi-connector signal cable connections, the cable management holder image is removed from the illustration below. Item Description Rear SFF drive cage and two-slot PCI riser board power cable Rear SFF drive cage multi-connector signal cable M.2 SSD cabling For clarity of the SATA cable connections, part of the cable management holder image is removed from this section's illustrations.
Page 143: Fbwc Module Backup Power Cabling
• M.2 SSD cabling from the onboard PCIe3 x16 expansion slot 2 Item Description M.2 SSD 1 SATA cable M.2 SSD 2 SATA cable • M.2 SSD cabling from the PCI riser cage Item Description M.2 SSD 1 SATA cable M.2 SSD 2 SATA cable FBWC module backup power cabling The FBWC solution is a separately purchased option.
Page 144 For clarity of the FBWC module backup power cabling connection, the cable management holder image is removed from the illustration below. • FBWC module backup power cabling from an HPE Smart Array P841 Controller installed in the PCI riser cage Cabling 144...
Page 145: Hpe Smart Storage Battery Cabling
HPE Smart Storage Battery cabling Fan assembly cabling Item Description Fan assembly power cable Fan assembly signal cable Cabling 145...
Page 146: Ambient Temperature Sensor Cabling
Ambient temperature sensor cabling This cable is present in SFF drive configurations only; the ambient temperature sensor function in LFF drive configurations is integrated in the front LFF drive cage 1 backplane. Front panel cabling Item Description Front I/O cable Front USB 2.0 cable Cabling 146...
Page 147: Specifications
Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Nonoperating — Relative humidity (noncondensing) Minimum to be the higher (more moisture) of Operating -12°C (10.4°F) dew point or 8% relative humidity Maximum to be 24°C (75.2°F) dew point or 90% relative humidity...
Page 148: Power Supply Specifications
Power supply specifications Depending on the installed options and/or the regional location where the server was purchased, the server is configured with one of the following power input modules: • HPE 1400 W Flex Slot Platinum Plus Hot-plug Power Supply (PN 720620-B21) •...
Page 149: Acronyms And Abbreviations
Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Advanced Memory Protection ASHRAE American Society of Heating, Refrigerating and Air-Conditioning Engineers Automatic Server Recovery Customer Self Repair FBWC flash-backed write cache host bus adapter HPE SIM HPE Systems Insight Manager HPE SSA HPE Smart Storage Administrator Integrated Lights-Out...
Page 150 Lights-Out Management nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test RBSU ROM-Based Setup Utility serial attached SCSI SATA serial ATA Secure Digital Service Pack for ProLiant solid-state drive Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus Acronyms and abbreviations 150...
Page 151: Documentation Feedback
Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
Page 152: Index
Index dedicated iLO management module, removing 67 diagnosing problems 120 diagnostic tools 121, 123, 124, 126 AC power supply 45 dimensions and weight 147 access panel, removing 49 DIMM slot locations 133 Active Health System 121 DIMMs, removing 52 ACU (Array Configuration Utility) 126 documentation feedback 151 air baffle, removing 50 drive backplane 80, 82, 85, 88, 91, 93...
Page 153 front panel cabling 146 mechanical components 16 front panel components 127 mechanical specifications 147 front panel LEDs 127 memory dump 134 microSD card slot 131 grounding methods 23 grounding requirements 23 NIC connectors 129 NMI functionality 134 NMI header 134 health driver 126 health LED 127 heatsink, replacing 53...
Page 154 serial number 124 server specifications 147 server warnings and cautions 24 server, powering down 26 server, removing from rack 33 SmartStart, overview 121 solid state device, replacing 63 spare part numbers 16, 19 specifications, environmental 147 specifications, mechanical 147 specifications, power supply 148 specifications, server 147 SPP 124 static electricity 23...

HP apollo 4200 gen9 Maintenance And Service Manual

Customer Self Repair

Illustrated Parts Catalog

Removal and Replacement Procedures

Troubleshooting

Diagnostic Tools

Component Identification

Cabling

Specifications

Acronyms and Abbreviations

Documentation Feedback

Index

Quick Links

Related Manuals for HP apollo 4200 gen9

Summary of Contents for HP apollo 4200 gen9

Table of Contents