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Voicemail Programming
How To Record Company Greetings
1. Call into the voicemail master extension (or press the voicemail key IF applicable)
2. When asked for the security code, enter *2#
3. When you hear the main greeting, enter 9 followed by the Admin mailbox (usually 850
or 100)
4. IF Applicable, enter in security code (Default, 1234)
5. At the main menu it will say "There are no new messages, would you like to leave any
messages?" – Press 2 for NO
6. It will say "Would you like to access your setup options?" - Press 2 for NO
7. It will say "Would you like to access your System Manager Option?" – Press 1 for YES
8. It will say "Would you like to change a mailbox?" – Press 2 for NO
9. It will say "Would you like to change the opening greeting?" Press 1 for YES
10. Follow Prompts
Example Greeting:
• Thank you for calling.........
• Our regular business hours are....
• If you know the extension of the person you are calling please enter it now
OR press 4 for our company directory
• To reach reception (or to leave a general message) please remain on the line
How to Record Any Sub-Menus
1. Call into the voicemail master extension (or press the voicemail key IF applicable)
2. When asked for the security code, enter *2#
3. When you hear the main greeting, enter 9 followed by the Admin mailbox (usually 850
or 100)
4. IF Applicable, enter in security code (Default, 1234)
5. At the main menu it will say "There are no new messages, would you like to leave any
messages?" – Press 1 for Yes
6. Enter Sub Menu Mailbox number
7. Follow Prompts
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
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