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Dell Storage NX3330 Owner's Manual

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Dell Storage NX3330 Owner's Manual
Regulatory Model: E26S Series
Regulatory Type: E26S001

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Summary of Contents for Dell Storage NX3330

  • Page 1 Dell Storage NX3330 Owner's Manual Regulatory Model: E26S Series Regulatory Type: E26S001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    System Setup................................... 29 Viewing System Setup.............................. 29 System Setup details..............................29 System BIOS................................30 iDRAC Settings utility..............................47 Device Settings................................48 Dell Lifecycle Controller..............................48 Embedded systems management..........................48 Boot Manager...................................49 Viewing Boot Manager..............................49 Boot Manager main menu............................49 PXE boot...................................49 6 Installing and removing system components....................50 Safety instructions................................50...
  • Page 4 Recommended tools.................................51 Front bezel (optional)..............................52 Removing the optional front bezel...........................52 Installing front bezel..............................52 Removing system cover..............................53 Installing the system cover............................. 53 Inside system..................................54 Cooling shroud................................. 55 Removing the cooling shroud...........................56 Installing the cooling shroud............................. 56 System memory................................57 General memory module installation guidelines......................58 Mode-specific guidelines............................
  • Page 5 Dell Embedded System Diagnostics..........................109 When to use the Embedded System Diagnostics....................109 Running the Embedded System Diagnostics from Boot Manager..............109 Running the Embedded System Diagnostics from the Dell Lifecycle Controller..........109 System diagnostic controls............................110 8 Jumpers and connectors ..........................111 System board jumper settings............................111 System board connectors..............................
  • Page 6 Troubleshooting a hard drive or SSD..........................124 Troubleshooting a storage controller..........................125 Troubleshooting expansion cards..........................126 Troubleshooting processors............................126 System messages................................127 Warning messages..............................127 Diagnostic messages..............................127 Alert messages................................127 10 Getting help.............................. 128 Contacting Dell................................128 Documentation feedback.............................. 128 Quick Resource Locator ............................... 128 Contents...

  • Page 7: About Your System

    About your system The Dell Storage NX3330 is a rack system that supports up to two processors based on the Intel Haswell E5-2600 v3 processor family, up to 24 DIMMs, and storage capacity up to eight internal, hot-swappable 2.5-inch hard disk drives (HDDs).

  • Page 8: Lcd Panel

    The LCD panel of your system provides system information, status, and error messages to indicate if the system is functioning correctly or if the system needs attention. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals >OpenManage software.

  • Page 9: Setup Menu

    • The LCD backlight turns blue during normal operating conditions. • When the system needs attention, the LCD turns amber, and displays an error code followed by descriptive text. NOTE: If the system is connected to a power source and an error is detected, the LCD turns amber regardless of whether the system is turned on or off.

  • Page 10: Back Panel Features And Indicators

    LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software.

  • Page 11: Diagnostic Indicators

    Table 3. Back panel features and indicators Item Indicator, Button, or Connector Icon Description System identification button The identification buttons on the front-and back panels can be used to locate a particular system within a rack. When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back blinks until one of the buttons is pressed again.
  • Page 12 For more information about error messages, if any error exists (for example, a see the Dell Event and Error Messages Reference Guide failed fan or HDD). at Dell.com/esmmanuals. Invalid memory configurations can cause the system to stop responding at startup without any video output.

  • Page 13: Hard Drive Indicator Codes

    Hard drive indicator codes Figure 4. Hard drive indicators Hard drive activity indicator Hard drive status indicator Hard drive NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains turned off.
  • Page 14 Figure 5. iDRAC Direct LED indicator iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 6. iDRAC Direct LED indicators Convention iDRAC Direct LED Condition indicator pattern Green...

  • Page 15: Nic Indicator Codes

    NIC indicator codes EachThe NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network. Figure 6.
  • Page 16 For AC PSUs, use only PSUs with the Extended Power Performance (EPP) label on the back. NOTE: Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on. Flashing amber Indicates a problem with the PSU.
  • Page 17 Convention Power indicator Condition pattern CAUTION: Combining AC and DC PSUs is not supported and triggers a mismatch. Not lit Power is not connected. Figure 8. DC PSU status indicator DC PSU status indicator Table 10. DC PSU status indicators Convention Power indicator pattern Condition...

  • Page 18: Locating Your System Service Tag

    Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.

  • Page 19: Documentation Resources

    Documentation resources This section provides information on the documentation resources for your server. Table 11. Documentation resources for Dell Storage NX3330 NAS system Task Document Location Setting up your server For information about installing the server into a Dell.com/storagemanuals rack, see the Rack documentation included with...
  • Page 20 For information about installing, using, and Dell.com/openmanagemanuals troubleshooting Dell OpenManage Essentials, see the Dell OpenManage Essentials User’s Guide For information about installing and using Dell Dell.com/DSET System E-Support Tool (DSET), see the Dell System E-Support Tool (DSET) User's Guide. For information about installing and using Active Dell.com/asmdocs...

  • Page 21: Technical Specifications

    Technical specifications Table 12. Processor specification Processor Processor type Two Intel Haswell processor E5-2600 v3 product family Table 13. Expansion bus specification Expansion Bus Bus type PCIe Generation 3 Expansion cards For a list of supported expansion cards, see the Expansion card installation guidelines section in this document.
  • Page 22 Table 15. Memory specification Memory Architecture 1866 MT/ and 2133 MT/s registered Error Correcting Code (ECC) DIMMs Support for Advanced ECC or memory-optimized operation Support for LRDIMMs Memory module sockets Twenty-four 288-pin Memory module capacities LRDIMM 4 GB, 8 GB, 16 GB, or 32 GB single-, dual-, or quad-ranked RDIMM 4 GB, 8 GB, or 32 GB single-, dual-, or quad-ranked 16 GB single- or dual-ranked...
  • Page 23 Connectors NOTE: The card slot is available for use only if the iDRAC8 Enterprise license is installed on your system. Internal One 4-pin, USB 3.0-compliant Internal Dual SD Module (IDSDM) Two optional flash memory card slots with the internal SD module NOTE: One card slot is dedicated for redundancy.
  • Page 24 Non-Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. Table 20. Environmental specification Environmental NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/ environmental_datasheets. Temperature Maximum temperature gradient (operating and storage) 20°C/h (36°F/h) Storage temperature limits –40°C–65°C (–40°F–149°F)
  • Page 25 Environmental NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination. If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and/or failures to your equipment, it may be necessary for you to re-mediate the environmental conditions that are causing the damage and/or failures.

  • Page 26: Initial System Setup And Configuration

    The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 27: Log In To Idrac

    NOTE: You must have iDRAC credentials to log in to iDRAC. For more information about logging in to iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at http://www.dell.com/support/home/us/en/19/Products/software/remote_ent_sys_mgmt/rmte_ent_sys_rmte_access_cntrllr. Options to install the operating system If the system is shipped without an operating system, install the supported operating system by using one of the following resources: Table 21.
  • Page 28 This out-of-band management Lifecycle Controller allows the updates to be sent from Dell or appropriate third-party consoles directly to iDRAC with Dell Lifecycle (iDRAC with LC) Controller on a Dell PowerEdge server, regardless of the operating system that may or may not be running.

  • Page 29: Pre-Operating System Management Applications

    Your system has the following options to manage the pre-operating system applications: • System Setup • Boot Manager • Dell Lifecycle Controller • Preboot Execution Environment (PXE) System Setup By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system. NOTE: Help text for the selected field is displayed in the graphical browser by default.

  • Page 30: System Bios

    The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals.
  • Page 31 Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify the boot order. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Turn on, or restart your system.

  • Page 32: Choosing The System Boot Mode

    UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you have selected BIOS for Boot Mode.

  • Page 33: System Security

    Network Settings screen details The Network Settings screen details are explained as follows: Option Description PXE Device n (n = 1 Enables or disables the device. When enabled, a UEFI boot option is created for the device. to 4) PXE Device n Enables you to control the configuration of the PXE device.
  • Page 34 On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click System Security. System Security Settings details The System Security Settings screen details are explained as follows: Option Description Intel AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI).
  • Page 35 Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings is displayed only when Secure Boot Policy is set to Custom. Viewing Secure Boot Custom Policy Settings To view the Secure Boot Custom Policy Settings screen, perform the following steps: Turn on, or restart your system.

  • Page 36: Using Your System Password To Secure Your System

    Reenter the setup password, and click OK. Press Esc to return to the System BIOS screen. Press Esc again. A message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots. Using your system password to secure your system About this task If you have assigned a setup password, the system accepts your setup password as an alternate system password.

  • Page 37: System Information

    Related links System Security Settings details System Information You can use the System Information screen to view system properties such as Service Tag, system model name, and the BIOS version. Viewing System Information To view the System Information screen, perform the following steps: Turn on, or restart your system.
  • Page 38 Specifies the memory operating mode. The options available are Optimizer Mode, Advanced ECC Mode, Mirror Mode Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode. This option is set to Optimizer Mode by default.
  • Page 39 Processor Settings You can use the Processor Settings screen to view the processor settings, and perform specific functions such as enabling virtualization technology, hardware prefetcher, and logical processor idling. Viewing Processor Settings To view the Processor Settings screen, perform the following steps: Turn on, or restart your system.
  • Page 40 This option is only available on certain stock keeping units (SKUs) of the processors. X2Apic Mode Enables or disables the X2Apic mode. Dell Controlled Controls the turbo engagement. Enable this option only when System Profile is set to Performance. Turbo NOTE: Depending on the number of installed CPUs, there may be up to four processor listings.
  • Page 41 Option Description Security Freeze Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only Lock for ATA and AHCI modes. Write Cache Enables or disables the command for Embedded SATA drives during POST. Port A Sets the drive type of the selected device.
  • Page 42 Option Description Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives.
  • Page 43 Option Description For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives.
  • Page 44 Option Description mutually exclusive with the Integrated Network Card 1 option. Configure the Embedded NIC1 and NIC2 option by using the NIC management utilities of the system. I/OAT DMA Engine Enables or disables the I/OAT option. Enable only if the hardware and software support the feature. Embedded Video Enables or disables the Embedded Video Controller option.
  • Page 45 You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
  • Page 46 Option Description Memory Frequency Sets the speed of the system memory. You can select Maximum Performance, Maximum Reliability, or a specific speed. Turbo Boost Enables or disables the processor to operate in the turbo boost mode. This option is set to Enabled by default. Energy Efficient Enables or disables the Energy Efficient Turbo option.

  • Page 47: Idrac Settings Utility

    Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time. Viewing Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE:...

  • Page 48: Device Settings

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 49: Boot Manager

    Launch System Enables you to access System Setup. Setup Launch Lifecycle Exits the Boot Manager and invokes the Dell Lifecycle Controller program. Controller System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a boot device to boot from.

  • Page 50: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 51: Before Working Inside Your System

    Disconnect the system from the electrical outlet and disconnect the peripherals. If installed, remove the front bezel. If applicable, remove the system from the rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. Remove the system cover. Related links...

  • Page 52: Front Bezel (Optional)

    Front bezel (optional) The front bezel is attached to the front side of the server and prevents accidents while removing the hard drive or when pressing the reset or power button. The front bezel can also be locked for additional security. Removing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section.

  • Page 53: Removing System Cover

    Removing system cover Prerequisites Ensure that you read the Safety instructions section in this document. Turn off the system, including any attached peripherals. Disconnect the system from the electrical outlet and peripherals. Remove the optional bezel. For more information, see the Removing the front bezel section in this document. Steps Turn the latch release lock to the unlock position.

  • Page 54: Inside System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 55: Cooling Shroud

    Figure 11. Inside the system — 8 HDD system control panel assembly cooling fans (7) processor 1 DIMMs (6) PSU connector PSU (2) riser card 3 network daughter card riser card 2 riser card 1 DIMMs (6) processor 2 DIMMs (12) HDD backplane Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire system.

  • Page 56: Removing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 57: System Memory

    Related links Safety instructions Before working inside your system After working inside your system System memory The system supports DDR4 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). System memory holds the instructions that are executed by the processor. NOTE: MT/s indicates DIMM speed in MegaTransfers per second.

  • Page 58: General Memory Module Installation Guidelines

    Memory channels are organized as follows: Table 23. Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Processor 1 Slots A1, A5, and A9 Slots A2, A6, and A10 Slots A3, A7, and A11 Slots A4, A8, and A12 Processor 2 Slots B1, B5, and B9 Slots B2, B6, and B10 Slots B3, B7, and B11...

  • Page 59: Mode-Specific Guidelines

    Mode-specific guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. NOTE: You can mix x4 and x8 DRAM based DIMMs to support RAS features. However, all guidelines for specific RAS features must be followed.

  • Page 60: Sample Memory Configurations

    Table 25. Processor configuration Processor Configuration Memory population rules Memory population information Single CPU Memory population order {1,2}, {3,4} See Memory mirroring note Sample memory configurations The following tables show sample memory configurations for one and two processor configurations that follow the appropriate memory guidelines.
  • Page 61 System capacity DIMM size (in Number of DIMM rank, organization, and DIMM slot population (in GB) DIMMs frequency 2R, x4 and 2R, x8, 1600 MT/s NOTE: 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, A5, A6, A7, and A8. 8 GB DIMMs must be installed in slots A9 and A11.

  • Page 62: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 63: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 64 CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory module in the socket.

  • Page 65: Hard Disk Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Installing 2.5 Inch Hdd Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Installing Hot-Swappable Hdd

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 68: Removing Hdd From Hdd Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 69: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 70: Installing The Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 71: Removing The Slim Optical Drive Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 72: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 73: Installing Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 74: Expansion Cards And Expansion Card Riser

    All other expansion cards must be installed in the specified card priority and slot priority order. NOTE: Use the "Systems Support up to 3 PCIe Expansion Cards" column for installation on the Dell Storage NX3330 system. Table 29. Expansion-card installation priority Card Priority...

  • Page 75: Removing Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 76: Installing Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 77 Figure 24. Removing and installing the expansion card riser 1 expansion-card riser 1 connector riser guide pin Figure 25. Removing and installing the expansion card riser 3 connector expansion card riser 3 expansion card release latch If applicable, remove or install an expansion card on the riser. Replace the expansion-card riser.

  • Page 78: Installing Expansion Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 79: Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 80: Installing Integrated Storage Controller Card

    Figure 27. Removing and installing the integrated storage controller card integrated storage controller cable integrated storage controller card integrated storage-controller card connector on the integrated storage controller card holder system board Next steps Replace the expansion-card riser 1. Replace the cooling shroud. Complete the tasks listed in the After working inside your system section in this document.

  • Page 81: Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 82: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 83: Processors And Heat Sinks

    Press the touch points on the card until the card connector is firmly seated on the system board connector. Tighten the captive screws to secure the NDC to the system board. Figure 29. Installing the NDC captive screw socket (2) connector on the system board captive screw (2) touch point (2)

  • Page 84: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 85 Figure 30. Processor shield close first socket release lever lock icon processor open first socket release lever unlock icon Installing and removing system components...

  • Page 86: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 87 Follow the procedure listed in the Before working inside your system section. Keep the Phillips #2 screwdriver ready. If you are upgrading your system, download the latest system BIOS version from Dell.com/support and follow the instructions included in the compressed download file to install the update on your system.

  • Page 88: Psus

    Figure 32. Installing a processor socket-release lever 1 pin–1 corner of the processor processor slot (4) processor shield socket-release lever 2 processor socket tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 89: Hot Spare Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 90: Installing The Power Supply Unit Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 91: Removing An Ac Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 92: Installing An Ac Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 93: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 94: Hard Disk Drive Backplane

    Exit System Setup. Related links Safety instructions Before working inside your system Jumpers and connectors After working inside your system Hard disk drive backplane The Dell Storage NX3330 system supports 2.5 inch (x4) SAS/SATA backplane. Installing and removing system components...

  • Page 95: Removing Hdd Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 96: Installing Hdd Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 97: Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 98: Installing The Control Panel Board-Eight Hard Drive System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 99: Removing Control Panel-8 Hdd System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 100: Installing Control Panel-8 Hdd System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 101: Vga Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 102: Installing The Vga Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 103: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 104 Cooling shroud Memory modules Cooling fans PSUs All expansion-card risers and expansion cards WARNING: The heat sink is hot to touch for some time after the system has been powered down. Ensure that you do not touch the heat sinks while removing the system board. Heat sinks/heat-sink blanks and processors/processor blanks CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you...

  • Page 105: Installing System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 106 Complete the tasks listed in the After working inside your system section in this document. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide, at dell.com/esmmanuals. Ensure that you: Use the Easy Restore feature to restore the Service Tag.

  • Page 107: Restoring The Service Tag By Using The Easy Restore Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 108: Initializing The Tpm For Bitlocker Users

    Figure 47. Installing the TPM rivet slot on the system board plastic rivet TPM connector Next steps Install the system board. Follow the procedure listed in the After working inside your system section. Related links Safety instructions System board connectors Before working inside your system After working inside your system Initializing the TPM for BitLocker users...

  • Page 109: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 110: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.

  • Page 111: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the system jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable system and setup passwords. You must know the connectors on the system board to install components and cables correctly.

  • Page 112: System Board Connectors

    System board connectors Figure 48. System board connectors and jumpers Table 31. System board connectors and jumpers Item Connector Description J_BP_SIG1 Backplane signal connector 1 J_PS2 PSU 2 power connector J_BP_SIG0 Backplane signal connector 0 J_SATA_CD Optical drive SATA connector J_SATA_TBU SATA tape backup unit connector J_BP0...
  • Page 113 Item Connector Description J_COM1 Serial connector J_IDRAC_RJ45 iDRAC7 connector J_CYC System identification connector CYC_ID System identification button J_RISER_2AX Riser 2 connector J_RISER_1AX Riser 1 connector J_RISER_2BX Riser 2 connector J_RISER_1BX Riser 1 connector J_RISER_3AX Riser 3 connector J_SATA_B SATA connector J_QS Quick Sync connector J_RISER_3BX...

  • Page 114: Disabling Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 115: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 116: Troubleshooting External Connections

    For all other startup issues, note the system messages that appear on the screen. Troubleshooting external connections Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. Troubleshooting the video subsystem Prerequisites NOTE:...

  • Page 117: Troubleshooting Idrac Direct (Usb Xml Configuration)

    Getting help Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Steps Ensure that your USB storage device is connected to the front USB Management Port, identified by icon.

  • Page 118: Troubleshooting A Nic

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 119: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 120: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 121: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 122: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 123: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 124: Troubleshooting A Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 125: Troubleshooting A Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 126: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 127: System Messages

    Using system diagnostics System messages For a list of event and error messages generated by the system firmware and agents that monitor system components, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software. Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 128: Getting Help

    Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.
  • Page 129 Figure 49. Quick resource locator Getting help...

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