Canon imagerunner advance 6255 Service Manual page 88

a. Benefits
 Improves the time to resolution for the more challenging technical
 Increases customer satisfaction by increasing the number of first
 Reduces the chances of incorrect or unnecessary parts usage with
 Enables device engine reporting to aid in service costs forecasting.
b. Features
 Detects the device's engine status.
 Enables you to research a knowledge base of known problem case
 Provides access to model servicing information, such as work
 Provides a link to Canon Technical Documentation, which is offered
 Provides a link to Canon Service Tools, such as the SST (Service
 Enables you to access the machine's Service Mode from a computer
 Enables you to adjust the machine's error and jam thresholds.
 Enables you to lookup replacement parts via a Web browser.
c. Getting Started with NAVI
(1) Participate in Training
imageRUNNER ADVANCE 6200 Series Service Guide
Revision 1
situations faced in the field.
visit problem resolutions, thereby reducing the number of required
second visits.
NAVI's diagnostic abilities and reference information.
data to solve a current machine problem when connected directly to
the machine or offline (connection to the machine has not been
established).
procedures and electromechanical component references.
to dealers for sale on a CD-ROM.
Support Tool) and PDL Downloader.
running the NAVI application, and perform the Auto Reset function
(returns all machine settings back to their initial or default values).
The NAVI e-Learning course is available on e-Support for those
technicians who have computer skills and use the SST. The
NAVI e-Learning course is interactive, and contains guided
simulations that show the technician how to use NAVI to service,
maintain, and troubleshoot Canon devices. Technicians taking
the NAVI e-Learning course will also learn how to make NAVI an
integral part of their tool kit.
After the successful completion of the NAVI e-Learning course,
technicians can begin to use NAVI as the tool to help them
resolve field issues in a timely manner.
imageRUNNER ADVANCE 6200 Series Service Guide
December 2013
Page 82