The Computer Does Not Recognize Your Walkman - Sony NW-E393 Help Manual

Help Guide
Troubleshooting
Digital Music Player
NW-E393/E394/E395

The computer does not recognize your Walkman.

If the remaining battery power is low, charge the battery.
When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few
minutes to be recognized by the computer. Check that the computer recognizes the Walkman after you have
connected it to the computer for about 10 minutes.
Make sure that the USB connection to the computer is made properly and securely.
Use the supplied USB cable.
Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USB
connector on your computer.
If the approaches listed above fail to resolve the issue, press the RESTART button with a pen or a paper clip, etc., to
restart your Walkman, and then try the USB connection again.
Related Topic
Charging the battery
Connecting to a computer
Restarting your Walkman
4-579-798-11(1)
Copyright 2016 Sony Corporation
185