Troubleshooting - Philips AZ2558 User Manual

TROUBLESHOOTING

If a fault occurs, first check the points listed below before taking the set for repair. If you are unable
to remedy a problem by following these hints, consult your dealer or service center.
WARNING:
Do not open the set as there is a risk of electric shock! Under no
circumstances should you try to repair the set yourself, as this will invalidate the warranty.
No sound /power
– Volume not adjusted
• Adjust the VOLUME
– Mains lead not securely connected
• Connect the AC mains lead properly
– Batteries flat / incorrectly inserted
• Insert (fresh) batteries correctly
– Headphones connected to the set
• Disconnect headphones
– Electrostatic discharge/interference
• Unplug the set. If batteries inserted, remove batteries
from the battery compartment. Press and hold
STANDBY ON y for 10 seconds, then re-plug /
replace battery supply, and try activating the set again.
• When in USB PC LINK mode, check that your PC's
volume is audible and not set to minimum.
• When playing a CD from the PC's CD-ROM drive, refer
to USB PC Link - Enable digital CD audio output.
– CD contains non-audio files
• Press SEARCH ∞ or §. once or more to skip to
a CD audio track, instead of the data file
Poor sound quality in GAME•AUX mode
• Adjust the volume on the set or on your game console
Severe radio hum or noise
– Electrical interference: set too close to TV, VCR or
computer
• Move the set to increase the distance
Remote control does not function properly
– Batteries flat/ incorrectly inserted
• Insert (fresh) batteries correctly
– Distance/ angle between the set too large
• Reduce the distance/ angle
Poor radio reception
– Weak radio signal
• FM / MW: Adjust the FM / MW telescopic aerial
indication
– CD-R(W) is blank/ not finalized
• Use an unfinalized CD-R(W)
indication
– No CD inserted
• Inserted a suitable disc
– CD badly scratched or dirty
• Replace/ clean CD, see Maintenance
– Laser lens steamed up
• Wait until lens has cleared
The CD skips tracks
– CD damaged or dirty
• Replace or clean CD
– shuffle or program is active
• Switch off shuffle / program
is displayed in USB PC LINK
mode for more than 10 sconds
– Check the connection between your PC and the set. If
necessary, please refer to the chapter Connecting to
USB PC Link for the initial setup required.
• Make sure the connected PC is turned on and the
MusicMatch software is working.
Sound skips during MP3 playback
– MP3 file made at compression level exceeding
320kbps
• Use a lower compression level to record CD tracks
into MP3 format
– Disc damaged or dirty
• Replace or clean disc
Cannot find desired MP3 title
– Wrong file extension used and/ or file name with
unsuitable text characters used
• Make sure the file names are typed in English
text characters an that the MP3 files end with
.mp3