HP ProLiant DL360 Gen10 Maintenance And Service Manual
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HP ProLiant DL360 Gen10 Maintenance And Service Manual

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HPE ProLiant DL360 Gen10 Maintenance
and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications,
and requirements for hardware components and software. This guide is for an experienced
service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment, trained in recognizing hazards in products, and are familiar with weight and
stability precautions.
Part Number: 869839-001
Published: July 2017
Edition: 1

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Summary of Contents for HP ProLiant DL360 Gen10

  • Page 1 HPE ProLiant DL360 Gen10 Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2017, Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Illustrated parts catalog................7 Mechanical components........................7 Access panel spare parts......................7 PCIe riser cage spare part......................7 PCIe riser blank spare parts..................... 8 Miscellaneous blank spare parts....................8 Server ear and front bezel spare parts..................8 Rack mounting hardware spare parts..................8 Cable management arm spare parts..................
  • Page 4 Remove the server from the rack................... 34 Remove the access panel...................... 34 Releasing the cable management arm .................. 34 Removing and replacing the bezel....................35 Removing the hard drive blank......................36 Removing a SAS/SATA drive ......................36 Removing and replacing an NVMe drive................... 37 Removing and replacing an M.2 SSD....................
  • Page 5 Array Configuration Utility........................78 Automatic Server Recovery.......................79 Component identification................. 80 Front panel components........................80 Front panel LEDs and buttons......................81 UID button functionality......................84 Power fault LEDs........................84 Systems Insight Display LEDs......................84 Systems Insight Display combined LED descriptions................85 Rear panel components........................87 Rear panel LEDs..........................88 System board components........................89 System maintenance switch descriptions................
  • Page 6 Support and other resources..............110 Accessing Hewlett Packard Enterprise Support................110 Accessing updates...........................110 Customer self repair........................110 Remote support..........................111 Warranty information........................111 Regulatory information........................112 Documentation feedback......................... 112 Contents...

  • Page 7: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website. Item Description Access panel spare parts on page 7 PCIe riser cage spare part on page 7 PCIe riser blank spare parts on page 8 Miscellaneous blank spare parts on page 8* Server ear and front bezel spare parts on page 8*...

  • Page 8: Pcie Riser Blank Spare Parts

    Description Spare part number Assembly, secondary riser x16 LP 875539-001 Assembly, secondary riser x16 FH 875540-001 For primary riser board spares, see PCIe riser board spare parts on page 12 PCIe riser blank spare parts Customer self repair on page 110: mandatory Description Spare part number...

  • Page 9: System Components

    Description Spare part number Easy Install Cable Management Arm 744113-001 System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website. Item Description Heatsink spare parts on page 9 Processor spare parts on page 9 DIMM spare parts on page 11 Smart Array controller spare parts on page 11...
  • Page 10 Description Spare part number 1.7GHz Intel Xeon-B 3104 processor (85W) 875709-001 1.7GHz Intel Xeon-B 3106 processor (85W) 875710-001 1.8GHz Intel Xeon-S 4108 processor (85W) 875712-001 2.1GHz Intel Xeon-S 4110 processor (85W) 875711-001 2.6GHz Intel Xeon-S 4112 processor (85W) 875714-001 2.2GHz Intel Xeon-S 4114 processor (85W) 875713-001 2.1GHz Intel Xeon-S 4116 processor (85W) 875716-001...

  • Page 11: Dimm Spare Parts

    Description Spare part number 2.7GHz Intel Xeon-P 8168 processor (205W) 875730-001 2.1GHz Intel Xeon-P 8170 processor (165W) 874728-001 2.1GHz Intel Xeon-P 8170M processor (165W) 878087-001 2.1GHz Intel Xeon-P 8176 processor (165W) 874727-001 2.1GHz Intel Xeon-P 8176M processor (165W) 878088-001 2.5GHz Intel Xeon-P 8180 processor (205W) 875731-001 2.5GHz Intel Xeon-P 8180M processor (205W) 878089-001...

  • Page 12: Host Bus Adapter Spare Parts

    Host bus adapter spare parts Customer self repair on page 21: mandatory Description Spare part number HPE SN1600Q 32Gb 1p FC HBA 868140-001 HPE SN1600Q 32Gb 2p FC HBA 868141-001 HPE SN1600E 32Gb 2p FC HBA 869999-001 HPE 81Q PCI-e FC HBA 489190-001 HPE SN1200E 16Gb 1p FC HBA 870001-001...

  • Page 13: Flexiblelom Adapter Spare Parts

    Description Spare part number Primary riser board, x16 x8, GPU, 2x4 NVMe ports 875548-001 Secondary riser board, 8x4/2x4 NVMe ports 875549-001 FlexibleLOM adapter spare parts Customer self repair on page 21: mandatory Description Spare part number HPE InfiniBand FDR/EN 40Gb 2-port, 544+ FLR- 764737-001 QSFP Adapter HPE InfiniBand FDR/EN 40Gb 2-port, 544+ QSFP...

  • Page 14: Fan Spare Parts

    Item Description Hot-plug drive spare parts on page 15 Solid state NVMe spare parts on page 16* Solid state drive uFF M.2 spare parts on page 17* Solid state drive SAS spare parts on page 17* Solid state drive SATA spare parts on page 17* Systems Insight Display spare parts on page 18* Universal Media Bay spare parts on page 19* Drive blackplanes spare parts on page 19*...

  • Page 15: Hot-Plug Drive Spare Parts

    Hot-plug drive spare parts Customer self repair on page 21: mandatory Description Spare part number 1TB SAS 7.2K SFF SC DS HDD 832984-001 1TB SAS 7.2K SFF SC 512e DS HDD 765872-001 1TB SATA 7.2K LFF SC DS HDD 862128-001 1TB SAS 7.2K LFF SC DS HDD 846612-001 1TB SATA 7.2K SFF SC 512e DS HDD...

  • Page 16: Solid State Nvme Spare Parts

    Description Spare part number 300GB SAS 10K SFF SC DS HDD 872735-001 600GB SAS 10K SFF SC DS HDD 872736-001 600GB SAS 10K SFF SC HDD 781577-001 900GB SAS 10K SFF SC HDD 785411-001 1.2TB SAS 10K SFF SC HDD 781578-001 1.2TB SAS 10K SFF SC DS HDD 872737-001...

  • Page 17: Solid State Drive Uff M.2 Spare Parts

    Solid state drive uFF M.2 spare parts Customer self repair on page 21: mandatory Description Spare part number 120GB SATA RI uFF Dual M.2 Kit 831995-001 120GB SATA RI uFF M.2 Kit 781565-001 340GB SATA RI uFF Dual M.2 Kit 781566-001 340GB SATA RI uFF M.2 Kit 781566-001...

  • Page 18: Systems Insight Display Spare Parts

    Description Spare part number 480GB SATA 6G MU SFF SC DS SSD 872518-001 480GB SATA 6G MU LFF SCC DS SSD 872519-001 480GB SATA 6G RI SFF SC DS SSD 869577-001 480GB SATA 6G RI LFF SCC DS SSD 869578-001 800GB SATA 6G WI SFF SC DS SSD 872514-001 800GB SATA 6G WI LFF SCC DS SSD...

  • Page 19: Universal Media Bay Spare Parts

    Universal Media Bay spare parts Customer self repair on page 110: mandatory Description Spare part number SFF display port/USB/Optical disk drive blank 875560-001 LFF display port/USB Option 875562-001 Drive blackplanes spare parts Customer self repair on page 110: mandatory Description Spare part number 2SFF drive cage only for 10SFF...

  • Page 20: Thermal Grease Spare Parts

    Description Spare part number HPE Trusted Platform Module Gen 10, TAA 872159-001 Thermal grease spare parts Customer self repair on page 21: no Description Spare part number 2.0g thermal grease (1g per processor) 777298-001 Thermal grease spare parts...

  • Page 21: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 22 REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non"...
  • Page 23 Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web. Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà...
  • Page 24 Reparaciones del propio cliente Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará...
  • Page 25 • Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht. • Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant.
  • Page 26 Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone.
  • Page 27 Customer self repair...
  • Page 28 Customer self repair...
  • Page 29 Customer self repair...
  • Page 30 Customer self repair...

  • Page 31: Removal And Replacement Procedures

    Removal and replacement procedures Required tools The following tools might be required to perform some procedures: • T-10/T-15/T-30 Torx screwdriver • HPE Insight Diagnostics software Safety considerations Before performing service procedures, review all the safety information. Electrostatic discharge Be aware of the precautions you must follow when setting up the system or handling components. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.

  • Page 32: Rack Warnings

    WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.

  • Page 33: Powering Down The Server

    For more information about Telco rack solutions, refer to the RackSolutions.com website. • Power down the server. If you must remove a server from a rack or a non-hot-plug component from a server, power down the server. • Remove the server from the rack. If the rack environment, cabling configuration, or the server location in the rack creates awkward conditions, remove the server from the rack.

  • Page 34: Remove The Server From The Rack

    WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers. 5. After performing the installation or maintenance procedure, slide the server into the rack: a.

  • Page 35: Removing And Replacing The Bezel

    Removing and replacing the bezel Removing and replacing the bezel...

  • Page 36: Removing The Hard Drive Blank

    Removing the hard drive blank Remove the component as indicated. Removing a SAS/SATA drive Procedure 1. Back up all server data. 2. Observe the LED status of the drive and determine if it can be removed. 3. Remove the drive. To replace the component, reverse the removal procedure.

  • Page 37: Removing And Replacing An Nvme Drive

    Removing and replacing an NVMe drive An NVMe SSD is a PCIe BUS device. Devices attached to a PCIe bus cannot be removed without allowing the device and the bus to complete and cease signal/traffic flow. Procedure 1. Back up all server data. 2.

  • Page 38: Removing And Replacing A Uff Drive

    To replace the component, reverse the removal procedure. Removing and replacing a uFF drive Procedure 1. Back up all server data. 2. Observe the LED status of the drive and determine if it can be removed. 3. Remove the drive. To remove the drive carrier: Removing and replacing a uFF drive...

  • Page 39: Removing And Replacing A Power Supply Blank

    To replace the component, reverse the removal procedure. Removing and replacing a power supply blank To replace the component, reverse the removal procedure. Removing and replacing the AC power supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 40: Removing And Replacing A Fan

    To replace the component, reverse the removal procedure. Removing and replacing a fan CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: For optimum cooling, install fans in all primary fan locations.

  • Page 41: Removing And Replacing A Fan Blank

    To replace the component, reverse the removal procedure. Removing and replacing a fan blank CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: For optimum cooling, install fans in all primary fan locations.

  • Page 42: Removing And Replacing A Pcie Blank

    To replace the component, reverse the removal procedure. Removing and replacing a PCIe blank CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Procedure 1.
  • Page 43 To remove blanks from the secondary riser: a. Lift the rear wall latch. Half-height b. Remove the riser blank. Removal and replacement procedures...

  • Page 44: Removing And Replacing A Riser Cage

    Full-height To replace the component, reverse the removal procedure. Removing and replacing a riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Procedure 1.
  • Page 45 a. Extend the server from the rack. b. Remove the server from the rack. 4. Remove the access panel. 5. Remove the riser cage. To remove the primary riser cage: To remove the secondary riser cage: a. Remove the primary riser cage. b.

  • Page 46: Removing And Replacing A Primary Riser Card

    To replace the component, reverse the removal procedure. Removing and replacing a primary riser card CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Procedure 1.

  • Page 47: Removing And Replacing An Expansion Board

    6. Remove all expansion boards. 7. Remove the riser. Secondary risers are spared with the riser cage. To replace the component, reverse the removal procedure. Removing and replacing an expansion board Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 48: Removing And Replacing The Intrusion Detection Switch

    3. Do one of the following: a. Extend the server from the rack. b. Remove the server from the rack. 4. Remove the access panel. 5. Remove the riser cage. 6. If a retaining screw is installed, remove the screw and then remove the expansion card. To remove an expansion card from the secondary riser: a.

  • Page 49: Removing And Replacing The Intrusion Detection Switch

    a. Extend the server from the rack. b. Remove the server from the rack. 4. Remove the access panel. 5. Remove all riser cages. 6. Remove the switch and then disconnect the cable. Removing and replacing the intrusion detection switch Procedure 1.

  • Page 50: Removing And Replacing A Gpu In The Primary Riser

    To replace the component, reverse the removal procedure. Removing and replacing a GPU in the primary riser Procedure 1. Observe the following warning: WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 51 If there is no power cable, remove the GPU: 8. If replacing the system board, remove the GPU support bracket. Removal and replacement procedures...

  • Page 52: Removing And Replacing A Gpu In The Secondary Riser

    To replace the component, reverse the removal procedure. Removing and replacing a GPU in the secondary riser This procedure applies to 3/4 length GPUs. Some GPUs might not have a power cable or a support bracket. Be sure to reuse the power cable or bracket from the existing GPU, if needed. Procedure 1.

  • Page 53: Removing And Replacing The Flexiblelom

    To replace the component, reverse the removal procedure. Removing and replacing the FlexibleLOM 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Disconnect the LAN segment cables. 4.

  • Page 54: Removing And Replacing A Storage Controller

    Removing and replacing a storage controller Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: a. Extend the server from the rack. b.

  • Page 55: Removing And Replacing The System Battery

    4. Remove the access panel. 5. Remove the DIMM. To replace the component, reverse the removal procedure. Removing and replacing the system battery The system battery provides power to the real-time clock. If the server no longer automatically displays the correct date and time, you might need to replace the system battery.

  • Page 56: Removing And Replacing The Smart Storage Battery

    7. To replace the component, reverse the removal procedure. 8. Properly dispose of the old battery. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Removing and replacing the Smart Storage Battery Procedure 1.

  • Page 57: Removing And Replacing A Processor Heatsink Assembly

    To remove the battery from the alternate position: When removing the cable, remove the cable and cable extender. To replace the component, reverse the removal procedure. Removing and replacing a processor heatsink assembly Procedure 1. Observe the following alerts: CAUTION: To avoid damage to the processor or system board, only authorized personnel should attempt to replace or install the processor in this server.
  • Page 58 CAUTION: If installing a processor with a faster speed, update the system ROM before installing the processor. To download firmware and view installation instructions, see the Hewlett Packard Enterprise Support Center website. CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number.

  • Page 59: Removing And Replacing The System Board

    c. Lift the processor heatsink assembly and move it away from the system board. d. Turn the assembly over and place it on a work surface with the processor facing up. e. Install the dust cover. To replace the component, reverse the removal procedure. Removing and replacing the system board Procedure Power down the server.
  • Page 60 To replace the component: 1. Install the spare system board. 2. Install all components removed from the failed system board. 3. Install the access panel. 4. Install the power supplies. 5. Power up the server. After you replace the system board, you must re-enter the server serial number and the product ID: 1.

  • Page 61: Removing And Replacing The Lff Optical Disk Drive/Display Port/Usb

    Removing and replacing the LFF optical disk drive/display port/USB Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: a.

  • Page 62: Removing And Replacing The Sff Optical Disk Drive/Display Port/Usb

    Optical disk drive Display port/USB To replace the component, reverse the removal procedure. Removing and replacing the SFF optical disk drive/display port/USB Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b.
  • Page 63 a. Extend the server from the rack. b. Remove the server from the rack. 4. Remove the access panel. 5. If needed, disconnect the optical disk drive cable from the system board. 6. Disconnect the display port/USB cable from the system board. 7.

  • Page 64: Removing And Replacing The Lff Power Switch Module

    To replace the component, reverse the removal procedure. Removing and replacing the LFF power switch module Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 65: Removing And Replacing The Systems Insight Display Power Module

    To replace the component, reverse the removal procedure. Removing and replacing the Systems Insight Display power module Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
  • Page 66 6. Remove the component. Removal and replacement procedures...

  • Page 67: Removing And Replacing The Rear Sff Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing the rear SFF drive cage Procedure Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Do one of the following: a.

  • Page 68: Removing And Replacing The 2Sff Drive Cage

    Remove the drive cage from the riser cage. 10. Remove the riser from the riser cage. To replace the component, reverse the removal procedure. Removing and replacing the 2SFF drive cage Procedure 1. Power down the server. 2. Remove all power: Removing and replacing the 2SFF drive cage...

  • Page 69: Removing And Replacing The 4Lff Drive Backplane

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: a. Extend the server from the rack. b. Remove the server from the rack. 4. Remove the access panel. 5.

  • Page 70: Removing And Replacing The 8Sff Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the 8SFF drive backplane Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 71: Removing And Replacing The 10Sff Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the 10SFF drive backplane CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any system installation. Improper grounding can cause electrostatic discharge. Procedure 1. Back up all server data. 2.

  • Page 72: Hpe Trusted Platform Module 2.0 Gen10 Option

    To replace the component, reverse the removal procedure. HPE Trusted Platform Module 2.0 Gen10 Option The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. CAUTION: If the TPM is removed from the original server and powered up on a different server, data stored in the TPM including keys will be erased.

  • Page 73: Troubleshooting

    Troubleshooting Troubleshooting resources Troubleshooting resources are available for HPE Gen10 server products in the following documents: • Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.

  • Page 74: Diagnostic Tools

    Diagnostic tools Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website. UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 75: Secure Boot

    • UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system. • Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy BIOS compatibility mode. 3. Save your setting. 4. Reboot the server. Secure Boot Secure Boot is a server security feature that is implemented in the BIOS and does not require special hardware.

  • Page 76: Intelligent Provisioning

    This step ensures that certain features, such as disabling Secure Boot or managing the Secure Boot certificates using third-party UEFI tools, are not restricted. 3. If an administrator password is set, enter it at the prompt and press Enter. The Shell> prompt appears. 4.

  • Page 77: Hpe Insight Remote Support

    HPE Insight Remote Support Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level.

  • Page 78: Hpe Smart Storage Administrator

    HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks.

  • Page 79: Automatic Server Recovery

    • If an optional controller is not installed, press F10 during boot. • If an optional controller is installed, when the system recognizes the controller during POST, press F5. For optimum performance, the minimum display settings are 1024 × 768 resolution and 16-bit color. Servers ®...

  • Page 80: Component Identification

    Component identification Front panel components 8 SFF Item Description Serial label pull tab Display port (optional) Optical drive (optional) USB 2.0 port (optional) USB 3.0 port iLO Service Port The operating system does not recognize this port as a USB port. SAS/SATA drive bays 4 LFF Item...

  • Page 81: Front Panel Leds And Buttons

    Item Description iLO Service Port The operating system does not recognize this port as a USB port. USB 3.0 port SAS/SATA drive bays 10 SFF NVMe/SAS Combo Item Description Serial label pull tab Systems Insight Display (optional) USB 3.0 port SAS/SATA/NVMe drive bays NVMe drives must be used in bays 9 and 10.
  • Page 82 Item Description Status UID button/LED* Solid blue = Activated Flashing blue: • 1 Hz = Remote management or firmware upgrade in progress • 4 Hz = iLO manual reboot sequence initiated • 8 Hz = iLO manual reboot sequence in progress Off = Deactivated Power On/Standby button and Solid green = System on...
  • Page 83 4LFF Item Description Status UID button/LED* Solid blue = Activated Flashing blue: • 1 Hz = Remote management or firmware upgrade in progress • 4 Hz = iLO manual reboot sequence initiated • 8 Hz = iLO manual reboot sequence in progress Off = Deactivated NIC status LED* Solid green = Link to network...

  • Page 84: Uid Button Functionality

    †Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the power button cable is disconnected. UID button functionality The UID button can be used to display the HPE ProLiant Pre-boot Health Summary when the server will not power on.

  • Page 85: Systems Insight Display Combined Led Descriptions

    Description Status Processor LEDs Off = Normal Amber = Failed processor DIMM LEDs Off = Normal Amber = Failed DIMM or configuration issue Fan LEDs Off = Normal Amber = Failed fan or missing fan NIC LEDs Off = No link to network Solid green = Network link Flashing green = Network link with activity If power is off, the front panel LED is not active.
  • Page 86 Systems Insight Display Health System Status LED and color power LED Processor (amber) Amber One or more of the following conditions may exist: • Processor in socket X has failed. • Processor X is not installed in the socket. • Processor X is unsupported.

  • Page 87: Rear Panel Components

    Systems Insight Display Health System Status LED and color power LED Power cap (off) — Amber Standby Power cap (green) — Flashing Waiting for power green Power cap (green) — Green Power is available. Power cap (flashing amber) — Amber Power is not available.

  • Page 88: Rear Panel Leds

    Rear panel LEDs Item Description Status UID LED Solid blue = Identification is activated. Flashing blue = System is being managed remotely. Off = Identification is deactivated. iLO 5/standard Solid green = Activity exists. NIC activity LED Flashing green = Activity exists. Off = No activity exists.

  • Page 89: System Board Components

    System board components Item Description FlexibleLOM connector Primary (processor 1) PCIe riser connector System maintenance switch Front display port/USB 2.0 connector x4 SATA port 1 x4 SATA port 2 x2 SATA port 3 x1 SATA port 4 Front power/USB 3.0 connector Optical/SATA port 5 Smart Storage Battery connector Micro SD card slot...

  • Page 90: System Maintenance Switch Descriptions

    System maintenance switch descriptions Position Default Function Off = iLO security is enabled. On = iLO security is disabled. — Reserved Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. 1, 2 Off = No function On = Restore default manufacturing settings —...

  • Page 91: Dimm Slot Locations

    DIMM slot locations DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the letter assignments for population guidelines. Device numbers 8SFF device bay numbering 8SFF + 2 SFF device bay numbering Item Description Box 1, bays 1-8 Box 2, bays 1 and 2 DIMM slot locations...

  • Page 92: Hot-Plug Drive Led Definitions

    4LFF device bay numbering 10SFF NVMe/SAS backplane option device bay numbering When the 10SFF NVMe/SAS backplane option is installed, NVMe drives must be installed in bays 9 and 10.The other bays support a mix of NVMe and SAS drives. Optional rear device bay numbering The optional rear device bay supports either 1 SFF drive in a SmartDrive carrier, or 2 uFF M.2 drives in an HPE Smart Carrier M.2 (SCM).

  • Page 93: Nvme Ssd Components

    Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity. No drive activity. Do not remove Solid white Do not remove the drive.

  • Page 94: Uff Drive Components And Leds

    Item Description Release lever Activity ring Do Not Remove button Power button uFF drive components and LEDs Item Description Status Locate • Off—Normal • Solid blue—The drive is being identified by a host application • Flashing blue—The drive firmware is being updated or requires an update uFF drive ejection latch Removes the uFF drive when released...

  • Page 95: Hot-Plug Fans

    Item Description Status Drive status LED • Off—The drive is not configured by a RAID controller • Solid green—The drive is a member of one or more logical drives • Flashing green (4 Hz)—The drive is operating normally and has activity •...
  • Page 96 The loss of a single fan rotor (one standard fan) causes loss of redundancy. The loss of two fan rotors (2 standard fans or 1 high-performance fan) causes the server to initiate a shut down. The high-performance fans are used for 8-SFF +2SFF NVMe and 10 SFF drive configurations when NVMe drives are installed in the server.

  • Page 97: Cabling

    Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 98: Sff Configuration Cable Routing

    Option kit Cable part number Connects from Connects to 869681-001 10 SFF backplane, port 5 NVMe riser, port 5 869680-001 10 SFF backplane, port 4 NVMe riser, port 4 SFF configuration cable routing NOTE: The following information describes the standard cable routing for this component. For more information on optional cable routing, see the HPE ProLiant DL380 Gen10 Servercabling matrix on the Hewlett Packard Enterprise website (http://www.hpe.com/info/CablingMatrixGen10).

  • Page 99: Sff Nvme Backplane To Primary Riser

    2 SFF NVMe backplane to primary riser 1 SFF rear backplane to system board SATA Additional SFF cabling For more information on the following cables and cabling configurations, see the HPE DL360 Gen10 Server cabling matrix on the Hewlett Packard Enterprise website (http://www.hpe.com/info/CablingMatrixGen10): •...

  • Page 100: Lff Cables

    LFF cables Option kit Cable part number Connects from Connects to HPE DL360 Gen10 LFF 869673-001 4 LFF backplane Type -p Smart Array Internal Cable Kit controller, slot 1 Type -a Smart Array controller Embedded SATA 874616-001 4 LFF backplane PCI controller, slot 2 HPE DL360 Gen9 LFF 756914-001...

  • Page 101: Specifications

    Specifications Environmental specifications Specification Value Temperature range — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating Minimum to be the higher (more moisture) of -12°C (10.4°F) dew point or 8% relative humidity Maximum to be 24°C (75.2°F) dew point or 90% relative humidity Nonoperating...

  • Page 102: Power Supply Specifications

    Specification Value 16.27 kg (35.86 lb) SFF maximum (10 drives, two processors, two power supplies, two heatsinks, one Smart Array controller, seven fans) 13.77 kg (30.36 lb) LFF minimum (one drive, one processor, one power supply, two heatsinks, one Smart Array controller, five fans) 16.78 kg (37 lb) LFF maximum (Four drives,...

  • Page 103: Hpe 800W Flex Slot Platinum Hot-Plug Power Supply

    Maximum rated input power 580 W at 100 VAC 560 W at 200 VAC 576 W at 240 VDC for China only BTUs per hour 1979 at 100 VAC 1911 at 200 VAC 1965 at 240 VDC for China only Power supply output Rated steady-state power 500 W at 100 VAC to 127 VAC...

  • Page 104: Hpe 800W Flex Slot Titanium Plus Hot-Plug Power Supply

    Maximum rated input power 940 W at 100 VAC 900 W at 200 VAC 912 W at 240 VDC for China only BTUs per hour 3207 at 100 VAC 3071 at 200 VAC 3112 at 240 for China only Power supply output Rated steady-state power 800 W at 100 VAC to 127 VAC input...

  • Page 105: Hpe 800W Flex Slot Universal Hot-Plug Power Supply

    BTUs per hour 2969 at 200 VAC 2969 at 240 VAC 2969 at 240 VDC for China only Power supply output Rated steady-state power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 200 VAC to 240 VAC...

  • Page 106: Hpe 800W Flex Slot -48Vdc Hot-Plug Power Supply

    HPE 800W Flex Slot -48VDC Hot-plug Power Supply Specification Value Input requirements Rated input voltage -40 VDC to -72 VDC -48 VDC nominal input Rated input current 26 A at -40 VDC input 19 A at -48 VDC input, nominal input 12.4 A at -72 VDC input Rated input power (W)

  • Page 107: Hpe 1600W Flex Slot Platinum Hot Plug Power Supply

    CAUTION: This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment. If this connection is made, all of the following must be met: • This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected.

  • Page 108: Documentation Feedback

    Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback. When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

  • Page 109: Websites

    Websites General websites Hewlett Packard Enterprise Information Library www.hpe.com/info/EIL Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix www.hpe.com/storage/spock Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Websites...

  • Page 110: Support And Other Resources

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 111: Remote Support

    Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider or go to the CSR website: http://www.hpe.com/support/selfrepair Remote support Remote support is available with supported devices as part of your warranty or contractual support...

  • Page 112: Regulatory Information

    Regulatory information To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center: www.hpe.com/support/Safety-Compliance-EnterpriseProducts Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council).

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