Panasonic KX-NCP500 Features Manual page 33

This feature is also available when a call is forwarded by FWD—No Answer under the following conditions:
–
The forwarding destination is in a private network and is busy or does not answer.
–
The forwarding destination is in a public network and does not answer.
However, this feature is not available when a call is forwarded by FWD—No Answer to a destination in a public
network that is busy.
Conditions
•
Intercept Routing—DND on/off
Intercept Routing—DND can be enabled or disabled system programming.
If disabled, one of the following is activated depending on the type of line that a call arrives through:
a.
ELCOT/LCOT or T1 (LCOT/GCOT) Card: The incoming trunk call will ring at the original destination
while the caller hears a ringback tone.
b.
Other Trunk Cards: A busy tone will be sent to the caller.
•
If the intercept destination cannot receive the call:
a.
Intercept Routing—No Answer: Intercept timer will restart at the original destination, until the call is
answered.
b.
Intercept Routing—Busy/DND: The call will be sent back to the original destination when the call
arrives through the ELCOT/LCOT or T1 (LCOT/GCOT) card. When the call arrives through other trunk
cards the caller will hear a busy tone.
•
Idle Extension Hunting
If an extension is a member of an idle extension hunting group, calls to that extension will not be redirected
by Intercept Routing—Busy/DND. If the extension is busy or in DND mode, calls to that extension will be
redirected to the next extension in the idle extension hunting group.
•
Intercept Routing for intercom calls can be enabled or disabled on a system basis.
® 12.7 [10-5] Miscellaneous—
•
IRNA Timer
The IRNA timer can be set on a system basis and an extension basis for each time mode (day, lunch,
break, night).
® 6.1 [4-1-1] Wired Extension—Extension Settings—Intercept No Answer Time—
Time—Day, Lunch, Break, Night
•
The Intercept Routing destination for each time mode will not apply for Intercept Routing—Busy. When the
original destination is busy, the call is redirected to the Intercept Routing—Busy destination assigned
through system programming. If no destination is assigned the caller will hear a busy tone.
•
The time modes that are selected for trunk calls arriving at extensions and VM groups are decided on a
tenant basis.
•
Intercept for calls to an outside destination
–
ELCOT/LCOT trunks without reverse circuit detection (® 1.5.4.5 Reverse Circuit) and channels of a
T1 trunk set to LCOT type do not support this feature.
–
This feature may not be available depending on the specifications of the telephone network.
–
This feature is not available when the original call was made from a SIP extension.
PC Programming Manual References
4.5 [2-3] Timers & Counters
→Dial / IRNA / Recall / Tone—
→DISA / Door / Reminder / U. Conf—
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer—
Queue Redirection—Destination-Day, Lunch, Break, Night
6.1 [4-1-1] Wired Extension—Extension Settings
→Intercept Destination
→Intercept No Answer Time
Intercept—Intercept Routing for Extension Call
Intercept Routing No Answer (IRNA)—Day, Lunch, Break, Night
DISA—Intercept Timer—Day, Lunch, Break, Night
1.1.1 Incoming Trunk Call Features
Intercept No Answer
Time out & Manual
Feature Guide 33