Imageware Remote - Canon imagepress C7000VPE Service Manual

E.

imageWARE Remote

imageWARE Remote is a remote support service that collects page counter,
service parts counter, and alarm, jam, and error code data from Canon
devices with the eRDS (Embedded Remote Diagnostic System).
The eRDS enables the imagePRESS C67000VPe to transmit counter and
error code data to a UGW (Universal Gateway) database that the dealership
can retrieve via a Web portal. imageWARE Remote provides the following
benefits to customers:

The ability to communicate meter counter information to the UGW
database for review by your dealership.

The ability to communicate device alarm, jam, and error alert
notifications to the UGW database. The notification settings can be
adjusted by your dealership within the UGW.

Anticipate part requirements

Investigate machine issues before visiting the customer.
The optional Remote Diagnostic System
Enterprise Management Console retrieves meter readings select service
alerts and supplies usage data from up to 1,000 Canon printers, Canon
multifunction devices and third-party devices utilizing the standard printer
Management Information Base (MIB). The RDS Plug-in transmits the
collected data directly to the UGW database. In addition, the plug-in can
register devices to the UGW database.
11 The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For
more information, refer to the Technical Publication TP10 360 available from the
imagePRESS C7000VPe Service Guide
imagePRESS C7000VPe Service Guide
11
(RDS) Plug-in to the imageWARE
Canon e-Support Center Website.
April 2013
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