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D.
Parts Support Program for the imagePRESS Server
The Parts Support Program is designed to help reduce your service costs for
controllers. By participating in the Parts Support Program your dealership will
not be required to stock expensive parts.
Canon U.S.A., Inc. will provide replacement parts at no-charge for the
imagePRESS Server A2200e on an exchange basis for a period of nine (9)
months. This includes the ninety (90) day warranty period and the six (6)
months following. To obtain parts under the Parts Support program, follow
these steps:
1. Contact the Technical Support Center at (800) 528-2830 to report the
incident and get technical assistance. If the problem cannot be resolved
over the phone, the technical support specialist will assign a "ticket"
number to the case. You will need to reference this ticket number when
completing the Part Order Form.
2.
Go to the e-Support website, navigate to the Warranty Information
Center, and locate the Part Order Form under the Parts Support
Information.
3.
Complete the Part Order Form and fax it to the Warranty Control Section
at (516) 328-5761.
4.
Once the order form is received and verified, the Warranty Control
Section will ship the replacement part packaged with the original order
form and a return address label. The original order form must
accompany the return of the defective part. The defective part must be
returned within ten (10) business days otherwise your dealership will be
charged (dealer cost) for the part.
5.
For out of warranty repairs on circuit boards, please contact the
Warranty Control Section at (516) 328-5744.
As indicated on the part order form, the Parts Support Program includes
standard shipping at no cost to the dealership. If you request an upgrade in
your delivery service, your dealership will be charged for the freight charges.
imagePRESS C7000VPe Service Guide
imagePRESS C7000VPe Service Guide
April 2013
Page 62
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