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Epson Disc producer PP-100N Security Administrator's Manual

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Administrator's Guide
M00012700

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Summary of Contents for Epson Disc producer PP-100N Security

  • Page 1 Administrator’s Guide M00012700...

  • Page 2: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.

  • Page 3: Organization Of This Manual

    Organization of this manual The following instruction guides are included with this product. PP-100N Setup Guide Briefly describes how to set up this product using Standard Mode, External Output Mode and Batch Mode in 25 languages with illustrations. See the PP-100N Administrator’s Guide for more information.

  • Page 4: Table Of Contents

    Table of Contents ■ Setup procedure..........20 Trademarks..............2 Marks used in this guide........... 2 ■ Connecting the authentication keypad ..21 Screens appearing in this guide .......2 ■ Connecting the Ethernet cable.......25 Organization of this manual ........3 ■ Connecting the power cord ......25 ■...
  • Page 5 Disc writing problems ...........127 Label printing problems........128 Password/PIN problems ........130 Other problems............131 ■ Checking with EPSON Total Disc Monitor ............133 ■ When discs cannot be published ....135 ■ Disc does not come out ........ 138 Drive tray does not come out .......138...

  • Page 6: Before Using This Product

    Before Using This Product For safe use • To use this product safely, be sure to read this guide as well as the other instruction guides included with this product before using it. • Keep this guide at hand so that you can resolve any questions you have about this product. To prevent harm to customers and other people or damage to property, this guide contains the following symbols and warning displays for operations and use that may be dangerous.
  • Page 7 Before Using This Product • Do not use flammable gas sprays inside or around this product. There is a risk that gas will build up and a spark may cause a fire. • Do not install in a place where volatile substances, such as alcohol or paint WARNING thinner, are present or in a place where there is fire.

  • Page 8: Cautions For The Power Source

    Cautions for the power source Do not connect or disconnect the power plug with wet hands. This may result in electric shock. WARNING Use only the type of power source indicated on the product’s label. Also, do not plug the power cord into an outlet with many other cords connected to it.

  • Page 9: Cautions For Using

    WARNING Immediately turn off the power, disconnect the power plug from the outlet, and contact your dealer or the Epson Repair Center about repairs. Servicing the product yourself is dangerous, so never attempt it. Do not insert or drop metal or flammable objects into the air vents or other openings.
  • Page 10 When storing or transporting this product, do not tilt it, stand it on end, or turn it upside down. When transporting the product, be sure to package it in the original box to CAUTION protect it from any impact. For safety reasons, if you move this product, first check that the power is off, the power plug is disconnected from of the outlet, and all of the wires are disconnected.

  • Page 11: Warning

    The connection of a non-shielded interface cable to this product will invalidate the EMC standards of this device. You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment.

  • Page 12: Cautions For Cd/Dvd Discs

    • During a malfunction or repair • When there is damage due to a natural disaster Even if the product is still under warranty, Epson accepts no responsibility for data that is lost or damaged due to causes not limited to those listed above.

  • Page 13: Pin Controlled Mode And Security Mode

    PIN Controlled Mode and Security Mode PIN Controlled Mode and Security Mode In addition to the regular modes (Standard Mode/External Output Mode/Batch Mode), this product also has the two modes PIN Controlled Mode and Security Mode. This section describes precautions for using the product in the PIN Controlled Mode and Security Mode.
  • Page 14 Security Mode In Security Mode, after the disc image and the label data file are created on the client computer, the publisher and the approver are authenticated using the identity authentication function, and the disc is published only if the correct approver approves disc publishing by the correct publisher using the approval workflow.

  • Page 15: Security Control Mechanisms

    • Identity Authentication Function Only registered users are permitted to operate this product using the control panel and the Web application software included with the products (EPSON Total Disc Net Administrator), EPSON Total Disc Maker, and EPSON Total Disc Monitor.

  • Page 16: Secure Disc Creation

    Secure disc creation To use the Pin Controlled Mode/Security Mode in this product and build an environment for creating disc securely, thoroughly familiarize yourself with the following information and start setup tasks. Roles of the person in charge and the users (administrators, approvers, publishers) To appropriately use the Pin Controlled Mode/Security Mode in this product, it is necessary to separate the roles of the person in charge and the users (administrators, approvers, publishers).

  • Page 17: What Is A Secure Disc Creation Environment

    PIN Controlled Mode and Security Mode What is a secure disc creation environment? There is a risk of information leaks in environments where appropriate conditions are not met. Check the following issues. • The person in charge must appoint people who can be trusted to be administrators and approvers (Security Mode only).

  • Page 18: Preparation

    Preparation Installation Install this product in a suitable location with adequate space. • Make sure that the product is lifted by two people. CAUTION • The weight of this product is approximately 25.0 kg. When this product is lifted, it should be lifted on both sides by two people holding the recesses on the sides as shown in the illustration on the left.

  • Page 19: Installation Location Requirements

    Preparation Installation location requirements Install this product in the following type of location. • Flat, stable location that can fully support the product weight (approx. 25.0 kg) • Location that is wide enough to fully hold the product base • Location where the air vents on the product are not blocked •...

  • Page 20: Setup Procedure

    Setup procedure This section describes the setup procedure for this product (PP-100N). Before starting setup, check that all protective tape and protective materials attached to this product have been removed. See PP-100N Security Setup Guide for the procedure to remove the protective materials. 1.

  • Page 21: Connecting The Authentication Keypad

    Preparation After setup of this product is complete, install the software required for using this product to the client computer. See the PP-100N Security User’s Guide for details on the installation procedure. If you are using more than one unit of this product in the same environment and back up the first unit and then restore the backup data on the second and subsequent units, the configuration information of the first unit is saved, so you do not need to perform the following work.
  • Page 22 Grasp the fixture on the top plate, and slide the top plate backwards slightly. Remove the top plate.
  • Page 23 Preparation Remove the four screws on the rear side, and then remove the air vent cover. Connect the authentication keypad to the USB interface connector. Two USB interface connectors are provided. The keypad can be connected to either one, Notes but only one authentication keypad can be connected.
  • Page 24 Pass the cord of the authentication keypad through the notched hole in the air vent cover, and then reattach the air vent cover using the four screws. Mount the top plate, and secure in place using the two screws. Close the disc cover.

  • Page 25: Connecting The Ethernet Cable

    Preparation Connecting the Ethernet cable Connect the Ethernet cable to the Ethernet interface connector on the rear side. Connecting the power cord Connect the power cord connector to the AC inlet on the product rear side. (See (1) in the figure below.) Insert the power plug into the outlet.

  • Page 26: Installing The Ink Cartridges

    • The ink level for non-Epson brand ink products is not displayed in the printer driver or other indicators. • Do not store ink cartridges in environments exposed to high temperatures, freezing temperatures, or to direct sunlight.
  • Page 27 Preparation Remove the ink cartridge from its package. • The first time you install ink cartridges, use the ink cartridges supplied with the product or use ink cartridges in which there is a sufficient amount of ink remaining. • For optimum printing quality, do not open the transparent plastic package until immediately before installation.
  • Page 28 Close the ink cartridge cover. Press the power button to turn on the power. The Power LED flashes, and ink filling (loading ink) is started.
  • Page 29 Preparation • When using for the first time, the product operates to prepare the internal components of the product (loading ink). • While ink is being loaded (approximately 5 minutes), do not turn off the power or open the ink cartridge cover. These actions would make it necessary to perform the loading ink operation again, resulting in the consumption of a substantial amount of ink.

  • Page 30: Setting The Security Lock Switch

    Setting the security lock switch Set the security lock switch for automatically locking the disc cover. In the initial state, the security lock switch is set to off. Open the disc cover. Set the security lock switch to on. When set to on, the disc cover is locked automatically each time it is closed. To unlock the lock, use the disc cover key or operate the control panel.

  • Page 31: Setting The Publish Mode

    Preparation Setting the Publish Mode Select the Publish Mode to be used from PIN Controlled Mode and Security Mode, mount the stackers, and set the Publish Mode. Types of Publish Modes PIN Controlled Mode The published disc is temporarily stored in Stacker 2, and when the user number and PIN are entered, the publisher of the disc only can take out the disc from Stacker 4.

  • Page 32: Installing The Stackers

    Installing the stackers After the Publish Mode is determined, use the procedure below to install the stackers for the selected mode. Insert Stacker 1 by aligning with the recesses. Insert Stacker 2 by aligning with the recesses. Set the lock lever to the [UNLOCK] position. Stacker 3 is not used in PIN Controlled Mode/Security Mode.
  • Page 33 Preparation Close the disc cover.

  • Page 34: Setting Procedure

    Setting procedure After installing the stackers, use the procedure below to set the Publish Mode. Before setting the Publish Mode, be sure to check that the authentication keypad is connected, the ink cartridges and stackers are installed, the security lock switch is set to on, and the lock lever is in the [UNLOCK] position.
  • Page 35 Preparation • Never turn the power off during initialization. • An administrator needs to be registered to use this product. After you finish configuring the network settings (see page 36 in this guide), be sure to register an administrator. See “Registering an administrator”...

  • Page 36: Network Settings

    Network settings The network can be set in the following two ways. • Performing an operation from a PC • Performing an operation with the product’s control panel When performing the setup for the first time, carry out the network setup using the control panel. The network settings cannot be made using a computer until an administrator is Notes registered.
  • Page 37 Preparation Use the authentication keypad to enter the user number; then press the Enter key. User number XXXXXXXXXXXXXXXX If an administrator is not registered, no screen is displayed asking for input of the user number and PIN. Use the authentication keypad to enter the PIN, and press the Enter key. XXXXXXXXXXXXXXXX Use the ▲/▼...
  • Page 38 Use the ▲/▼ buttons to select the setting method, and press the button. When “Manual” is selected: The settings are made manually. Proceed to step 8. When “Auto” is selected: The network settings are made automatically by DHCP. Proceed to step 11. When “Auto”...
  • Page 39 Preparation Use the ▲/▼/ buttons to enter the default gateway, and press the button. Default gateway XXX. XXX. XXX. XXX When the change setting confirmation message (“Change network settings?”) appears, press the button. Change network settings? • If necessary, set the Jumbo Frame. (“Top menu” - “Network” - “Change Settings” - “JUMBO FRAME”) In the initial state, Jumbo Frame is set to off.
  • Page 40 (“Top menu” – “Network” – “Change settings” – “Link speed/JUMBO FRAME”). Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Network] tab in the [System settings] screen.
  • Page 41 Preparation Either manually enter the IP address, DNS server setup method, and host and domain name setup method, or set them to [Auto], and click [Save]. Click [OK].

  • Page 42: Registering An Administrator

    Registering an administrator Register an administrator who will administer and manage the product. After registering the administrator, other users who will use the product can be registered. (See “Registering users” on page 79 in this guide for the procedure to register the user.) •...
  • Page 43 Preparation Enter the activation key, and click [OK]. Refer to the sheet supplied with the product for the activation key. Notes...
  • Page 44 Enter the information for each item, and click [Save]. • User name: Enter the user name to use for identity authentication in EPSON Total Disc Maker/EPSON Total Disc Monitor/EPSON Total Disc Net Administrator. • Password: Enter the password to use for identity authentication in EPSON Total Disc Maker/EPSON Total Disc Monitor/EPSON Total Disc Net Administrator.
  • Page 45 EPSON Total Disc Net Administrator. • If notification email transmission is set, when there are only 30 days left until the period of validity for the password and PIN expires, an email is sent to notify the user that the period of validity is to expire soon.
  • Page 46 Click [OK]. After registration of the administrator is completed, the administrator is automatically logged in to EPSON Total Disc Net Administrator, and the top screen ([Job management] screen) is displayed. Clicking the [User management] tab displays the user list where you can check that the administrator is registered correctly.

  • Page 47: System Settings

    This is used to select the type of disc that is used, make the drive settings, and make the settings when a write error occurs. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [System settings] tab.

  • Page 48: Drive Settings

    The error mark will not be printed in the following cases. • The job was cancelled in the EPSON Total Disc Monitor. Notes • Not enough ink was left to print the error mark...
  • Page 49 Preparation Click [OK].

  • Page 50: Notification Email Transmission Settings

    Notification email transmission settings Settings can be made for sending emails which pertain to disc publishing and approval workflow, notify when the ink must be replaced, or notify about problems that have occurred. • When a notification email is received, measures must be taken by following the instructions contained in the email.
  • Page 51 Preparation • Emails notifying that the disc cover has been left open for 60 seconds (to administrator) • Emails notifying that the disc cover has not been locked even though 10 seconds have elapsed since it was closed, or the disc cover was not locked when the power was turned on (to administrator) •...
  • Page 52 Use the procedure below to make the notification email settings. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Email] tab in the [System settings] screen.

  • Page 53: Email Settings

    Preparation Email settings • Language for outgoing mail: Select the language to use in notification email from the languages below. Japanese, German, English, Spanish, French, Italian, Dutch, Portuguese • SMTP server: Enter the IP address or host name and port number of the SMTP server that is used to send notification email.

  • Page 54: Setting The Date And Time

    This sets the product’s internal clock. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Date/Time] tab in the [System settings] screen.
  • Page 55 Preparation Select [Time zone], and if daylight saving time is used, select the check box for [Daylight Saving Time], and click [Save]. Click [OK].

  • Page 56: Installing Digital Certificates

    Import the CA certificate to the user’s client computer. If the CA certificate is imported correctly, the security warning screen no longer appears when logging into the EPSON Total Disc Net Administrator. When a certificate authority is managed by the company or other organization (1) Downloading the server certificate The administrator downloads an unsigned server certificate from this product.

  • Page 57: Creating A Ca Certificate And Server Certificate

    Use the following procedure to create a CA certificate and server certificate. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Certificate] tab.
  • Page 58 The publish destination (IP address) can also be changed here. Symbols: “-”, “,”, “.”, “+”, “/”, “(“,”)” When you attempt to access EPSON Total Disc Net Administrator, a security warning screen appears if the product’s IP address, host name, or FQDN entered in the Internet Explorer address bar differs from that of [Issue to].

  • Page 59: Downloading The Ca Certificate

    Use the following procedure to download the CA certificate. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Certificate] tab.

  • Page 60: Downloading The Server Certificate

    Use the following procedure to download the server certificate. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Certificate] tab.

  • Page 61: Uploading The Server Certificate

    Use the following procedure to upload the server certificate. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Certificate] tab.

  • Page 62: Setting The Language

    Setting the language After you set the Publish Mode (see page 31 in this guide), you can change the language setting for messages displayed on the LCD of this product from English to Spanish, French, Italian, Dutch, Portuguese, Japanese, or German.

  • Page 63: Administration And Management

    Administration and Management Administration and Management Closing and opening the disc cover The disc cover must always be opened and closed by the administrator when, for example, discs are loaded or replenished, or an error occurs. Unlocking the disc cover If the security lock switch is set to on, the disc cover is locked automatically each time it is closed.
  • Page 64 Using the control panel to unlock the lock Press the MENU button. The disc cover unlock screen appears. Top menu unlocked Cover Press the button. Use the authentication keypad to enter the user number, and press the Enter key. User number XXXXXXXXXXXXXXXX Use the authentication keypad to enter the PIN, and press the Enter key.

  • Page 65: Opening The Disc Cover

    Administration and Management Opening the disc cover • Do not open the disc cover while a job is being processed (BUSY LED is flashing). Doing so may affect the quality of writing or printing. • If you open the disc cover while a job is being processed, an alarm tone sounds and the status of the current job becomes standby.

  • Page 66: Closing The Disc Cover

    Closing the disc cover Hold the handle, and close the disc cover in the direction indicated by the arrow in the figure below. If you used the disc cover key to open the disc cover, be sure to turn the key to the [LOCK] position and remove it from the disc cover lock after you close the disc cover.

  • Page 67: Loading Discs

    Administration and Management Loading discs This section describes how to load discs in the stacker, and insert the stacker. • If the notification email transmission is set, an email is sent to notify the administrator when the input stacker runs out of discs. •...

  • Page 68: Managing Jobs

    Checking job information You can check the history and detailed information of jobs on the [Job management] screen after logging in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure.
  • Page 69 Administration and Management • If you use search options, a job list of the search results is displayed in accordance with Notes the conditions specified. • Click [Details] of the job you want to check to display more detailed job information.

  • Page 70: Canceling Job Applications (Security Mode Only)

    Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disk Not Administrator” in the PP-100N Security User’s Guide for the login procedure. Search for the job for which you want to cancel the application.
  • Page 71 Administration and Management Click [Cancel]. Click [OK]. The job list appears in the [Job management] screen. The job disappears when the job application is canceled.

  • Page 72: Checking The Job Processing Status

    Use the following procedure to check the job processing status. Start EPSON Total Disc Monitor. See “Starting EPSON Total Disc Monitor” in the PP-100N Security User’s Guide for the start procedure. Click the [Unfinished Job] tab or [Finished Job] tab.

  • Page 73: Pausing Jobs

    Only a job for which the status is Waiting, Publishing, Standby, or Recovering can be paused. Start EPSON Total Disc Monitor. See “Starting EPSON Total Disc Monitor” in the PP-100N Security User’s Guide for the start procedure. Select the job for which you want to pause processing, and click [Pause].

  • Page 74: Resuming Jobs

    Only a job for which the status is Paused or Pausing can be resumed. Start EPSON Total Disc Monitor. See “Starting EPSON Total Disc Monitor” in the PP-100N Security User’s Guide for the start procedure. Select the job for which you want to resume processing, and click [Resume].

  • Page 75: Canceling Jobs

    Enter your user name and password, and click [OK]. When the job is canceled, the job appears in the [Finished Job] screen of EPSON Total Disc Monitor. If a disc is being published, that processing is stopped, and the disc is output to Stacker 2.

  • Page 76: Deleting Jobs

    Use the following procedure to delete spool data and job history when, for example, there is little free space remaining on the product’s hard disk. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click [Delete job].
  • Page 77 Administration and Management Select the check box for the job you want to delete, and click [Delete spool data] or [Delete spool data and job history]. Click [OK] in the deletion confirmation message that appears.

  • Page 78: Managing Users

    Use the following procedure to check registered user information. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [User management] tab.

  • Page 79: Registering Users

    82 in this guide for the procedure to perform a batch registration of multiple users. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure.
  • Page 80 Enter the information for each item, and click [Save]. • User name: Enter the user name to use for identity authentication in EPSON Total Disc Maker/EPSON Total Disc Monitor/EPSON Total Disc Net Administrator. • Password: Enter the password to use for identity authentication in EPSON Total Disc Maker/EPSON Total Disc Monitor/EPSON Total Disc Net Administrator.
  • Page 81 Administration and Management Enter a full name and email address if necessary. An email address needs to be entered if notification email transmission is set. See “Notification email transmission settings” on page Notes 50 in this guide for details on setting the notification email transmission. Click [OK] in the confirmation message that appears.

  • Page 82: Batch Registering Users

    Create a CSV format file containing the information of the following items. • (1) User name: The user name to use for identity authentication in EPSON Total Disc Maker/ EPSON Total Disc Monitor/EPSON Total Disc Net Administrator. • (2) Password: The password to use for identity authentication in EPSON Total Disc Maker/ EPSON Total Disc Monitor/EPSON Total Disc Net Administrator.
  • Page 83 50 in this guide for details on the notification email transmission settings. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click [User management] tab.
  • Page 84 Click [OK]. When the registration is finished, the user list of the [User management] screen appears. If the registration of even one user fails, the line number of each user that could not be registered and the corresponding cause is displayed. The users of other line numbers are registered. •...

  • Page 85: Changing User Information

    Use the following procedure to change registered user information. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [User management] tab.
  • Page 86 Change the full name, mail address, and authority of the user as necessary, and click [Save]. Be sufficiently careful not to set the wrong authority. • To assign administrator authority, select the [Administrator] check box. • To assign approver authority (Security Mode only), select the [Approver] check box. Click [OK] in the update confirmation message that appears.

  • Page 87: Deleting User Information

    Use the following procedure to delete registered user information. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [User management] tab.
  • Page 88 Click [OK]. The user list of the [User management] screen appears. Check that the user was deleted.

  • Page 89: Changing Password And Pin

    • Manage the password and PIN so that they cannot be used by anyone other than the user. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [User management] tab.
  • Page 90 Click [Change password]. Enter the new password and PIN, and click [Save]. • Enter 5 to 16 alphanumeric characters and symbols (“.”, “ -”, “_”) for the password. • The password is case-sensitive. • Enter from 5 to 16 numbers for the PIN. •...
  • Page 91 Administration and Management Click [OK].

  • Page 92: Unlocking The User Account

    Unlocking the user account If you enter the wrong password three times in a row when publishing a job with EPSON Total Disc Maker, logging in to EPSON Total Disc Net Administrator, or performing a job operation (pausing, resuming, or canceling a job) using...
  • Page 93 Administration and Management Click [OK]. The user list of the [User management] screen appears. Check that the account is unlocked.

  • Page 94: Managing Inspection Logs

    Use the following procedure to check inspection logs. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Inspection log] tab.
  • Page 95 Administration and Management Select the date for which you want to check inspection logs, and click [Search]. All of the inspection logs for the selected day are displayed together with the occurrence time and details. The following icons are used to indicate the type of inspection log. Notes •...

  • Page 96: Downloading Inspection Logs

    Use the following procedure to download the inspection log file. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Inspection log] tab.

  • Page 97: Changing The Publish Mode

    Administration and Management Changing the Publish Mode Publish Mode changes roughly fall into the following four types. Mode change I Standard Mode/External Output Mode/Batch Mode⇔Standard Mode/External Output Mode/Batch Mode Mode change II Standard Mode/External Output Mode/Batch Mode→ PIN Controlled Mode/Security Mode Mode change III PIN Controlled Mode/Security Mode→...

  • Page 98: Mode Change Ii

    Mode change II Use the following procedure to change from Standard Mode/External Output Mode/Batch Mode to PIN Controlled Mode/Security Mode. Restore the product to the initial state. See “Restoring to initial state” on page 107 in this guide for the procedure to restore the product to the initial state.
  • Page 99 Administration and Management When the confirmation message appears, press the button. Set to Security Mode? The initialization operation begins. Initialization takes 2 to 3 minutes. • Never turn the power off during initialization. • The operation of this product differs depending on the Publish Mode setting. To prevent the occurrence of an unexpected warning or error, check that the correct Publish Mode has been set after you change the Publish Mode.

  • Page 100: Mode Change Iii

    Mode change III Use the following procedure to change from PIN Controlled Mode/Security Mode to Standard Mode/External Output Mode/Batch Mode. Restore the product to the initial state. See “Restoring to initial state” on page 107 in this guide for the procedure to restore the product to the initial state.
  • Page 101 Administration and Management The initialization operation begins. Initialization takes two to three minutes. • Never turn the power off during initialization. • The operation of this product differs depending on the Publish Mode setting. To prevent the occurrence of an unexpected warning or error, check that the correct Publish Mode has been set after you change the Publish Mode.

  • Page 102: Mode Change Iv

    Take out all the discs from Stacker 2. Check that the disc cover is locked. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [System settings] tab.
  • Page 103 Administration and Management Change [Mode] to the Publish Mode to use, and click [Save]. Click [OK]. If the Security Mode is set, be sure to check the TOE version after changing the Publish Mode. See “Checking the TOE version (Security Mode only)” on page 114 in this guide for details on the TOE version check procedure.

  • Page 104: Maintaining Your Product

    PP-100N Security User’s Guide), the spool data (job data) on this product’s internal hard disk is required. We recommend saving the data file (.tdd file) and write data to a computer via [Save As] of the [File] menu for files of EPSON Total Disc Maker.
  • Page 105 Maintaining Your Product Click [Backup]. Click [OK]. Specify the save location for the backup file, and then save the backup file. The backup file contains the password and PIN as well as important security information, including disc publishing history. (The password and PIN are encrypted when stored.) This file should be carefully managed by the administrator.

  • Page 106: Restoring Data

    • A backup file of a different Publish Mode cannot be restored. Log in to EPSON Total Disc Net Administrator. See “Logging In to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Data] tab on the [Maintenance] screen.

  • Page 107: Restoring To Initial State

    Take out all the discs from Stacker 2. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Data] tab on the [Maintenance] screen.
  • Page 108 Click [Factory reset]. Click [OK]. The BUSY LED flashes, and initialization begins. Initialization takes two to three minutes. Never turn the power off during initialization. When initialization is finished, the mode selection screen appears on the LCD.
  • Page 109 Maintaining Your Product Performing an operation with the product’s control panel Check that all jobs are finished. See “Checking the job processing status” on page 72 in this guide for details on the check procedure. Take out all the discs from Stacker 2. Press the MENU button.
  • Page 110 When the confirmation message appears, press the button. Restore to initial state? The BUSY LED flashes, and initialization begins. Initialization takes two to three minutes. Never turn the power off during initialization. If [Receiving job Cannot proceed] appears on the LCD, wait until job processing is Notes finished and then try again.

  • Page 111: Checking Maintenance Information

    Use the following procedure to check the usage status of the internal drives and the number of published discs. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure.
  • Page 112 The usage statuses of drivers 1 and 2, and the number of published discs appear in the [Device] screen.

  • Page 113: Downloading Operation Log

    Use the following procedure to download the operation log file. Log in to EPSON Total Disc Net Administrator. See “Logging in to EPSON Total Disc Net Administrator” in the PP-100N Security User’s Guide for the login procedure. Click the [Data] tab on the [Maintenance] screen.

  • Page 114: Checking The Toe Version (Security Mode Only)

    Checking the TOE version (Security Mode only) The security control mechanism of this product is called TOE. Use the following procedure to check the TOE version. Press the MENU button. The top menu appears. Use the ▲/▼ button to display [Version], and press the button.

  • Page 115: Starting Service Mode

    Maintaining Your Product Starting Service Mode If instructed by service staff during, for example, a maintenance service, the administrator himself should follow the procedure below to perform the operation to switch to the service mode. Make sure that the power is turned off. Turn the power on.
  • Page 116 Use the authentication keypad to enter the PIN, and press the Enter key. XXXXXXXXXXXXXXXX When the service mode starts, [Service mode] appears. Service mode Turn the power off and then back on to start the product in the original Publish Mode.

  • Page 117: Precautions For Transporting Your Product

    Maintaining Your Product Precautions for transporting your product When transporting this product, be sure to use the original box and protective materials to protect it from an impact, etc. See PP-100N Security Setup Guide for details on the handling of protective materials. •...
  • Page 118 Set the security lock switch to OFF. Attach protective materials to the arm, and secure them with tape. Attach Stacker 1, Stacker 2, and Stacker 3, and secure them with tape. Open the ink cartridge cover, and secure the ink cartridges with tape. Close the ink cartridge cover, the disc cover, and Stacker 4, and secure them with tape.

  • Page 119: Troubleshooting

    LCD or EPSON Total Disc Monitor and check that no security breach has occurred. Refer to this information together with the Help file for EPSON Total Disc Monitor.
  • Page 120 Notification Error Message Remedy Sound Cover unlocked Use the procedure below to lock the disc cover, and then Cannot turn off turn off the power. 1. Check if the security lock switch is set to ON. 2. Close the disc cover. 3.
  • Page 121 Troubleshooting Notification Error Message Remedy Sound Disc feed error The disc was not transferred properly to the drive. DRV 1/2 Perform the procedure below. 1. Remove the discs from the drive tray. 2. Take out all published discs. 3. Fully separate and reload the discs in the input stacker. 4.
  • Page 122 If the ERROR LED is flashing, turn the product off and then back on again. (The administrator user number and PIN must be entered to turn off the power.) If the same error message still appears, repair is required. Please contact Epson Information Center. Disc release The arm cannot release the disc.
  • Page 123 Troubleshooting Notification Error Message Remedy Sound Ink problem An invalid ink cartridge is installed. (C,LC,LM,M,Y,K) Replace the cartridge of the displayed color. (See “Changing the ink cartridge” in the PP-100N Security User’s Guide.) Internal drive Turn off the power, and then turn it on again. (The error (DRV 1/2) administrator user number and PIN must be entered to turn off the power.) If the same error message still appears, repair...
  • Page 124 • The ink level for non-Epson brand ink products is not displayed in the printer driver or other indicators. See “Changing the ink cartridge” in the PP-100N Security User’s Guide for the ink cartridge changing procedure.
  • Page 125 Troubleshooting Notification Error Message Remedy Sound Stacker 2 disc The Stacker 2 disc height has changed compared to before height error the disc cover was opened. Press the button or CANCEL button to remove all discs remaining in Stacker 2. Stacker 3 Remove Stacker 3, and close the disc cover.

  • Page 126: Problems And Their Remedies

    Press the power button to turn off the power, and then open the disc cover and check that there are no foreign objects inside. “EPSON PP-100N” remains Repair is required. displayed and the product Please contact Customer Support.

  • Page 127: Disc Writing Problems

    See “Disc recording surface is stained with ink” on page 143 in this guide for the printer tray cleaning procedure. If you set [Write Verification] to [Compare] when publishing discs in EPSON Total Disc Maker, you can check whether data was written to the discs correctly. See the Help file for Notes EPSON Total Disc Maker for details.

  • Page 128: Label Printing Problems

    The product supports discs for inkjet printers. This product does not support thermal transfer printer discs. Also, the printing quality may vary depending on the quality of the printing discs. Use of Epson authorized CD and DVD discs is recommended.
  • Page 129 Troubleshooting Symptom/Problem Status Check/Remedy Procedure • Rubbing Is there dirt on the disc? • Lines or streaks are formed Gently wipe off any dust or dirt adhering to the label side using a • Blurriness soft cloth or commercial CD cleaner. Do not use benzene, thinner, •...

  • Page 130: Password/Pin Problems

    Are the validity periods for the password and PIN expired? on the LCD. Log onto EPSON Total Disc Net Administrator, and change the password and PIN on the Change Password screen that is displayed. See “Changing password and PIN” on page 89 in this guide for the password and PIN changing procedure.

  • Page 131: Other Problems

    Is the publish destination of the certificate being accessed? When you attempt to log in to EPSON Total Disc Net Administrator, a security warning screen appears if the product’s IP address, host name, or FQDN entered in the Internet Explorer address bar differs from that of the publish destination.
  • Page 132 Symptom/Problem Status Check/Remedy Procedure The drive cannot be used. Is use of the drive stopped? When a write error occurs based on a preset write retry count, use of the drive is automatically stopped, and [Drive operation paused DRV1/2] is displayed on the LCD. See “Output device settings” on page 47 in this guide for the drive use restarting procedure.

  • Page 133: Checking With Epson Total Disc Monitor

    Troubleshooting Checking with EPSON Total Disc Monitor EPSON Total Disc Monitor is a utility that enables checking of the status of this product (PP-100N) and the remedy procedures for errors. See “Starting EPSON Total Disc Monitor” in the PP-100N Security User’s Guide for details on the EPSON Total Disc Monitor startup procedure.
  • Page 134 Printer Status This displays the printer status. When is displayed on the printer icon, check the product printer by referring to the displayed message. Stacker Status This displays the stacker status. When is displayed, either the number of discs in the input stacker is low, or the output stacker is nearly full of discs.

  • Page 135: When Discs Cannot Be Published

    Troubleshooting When discs cannot be published If the disc is not published by clicking [Publish] in the Publish view of EPSON Total Disc Maker, or if the product does not work, check the points below. Check 1: Check of EPSON Total Disc Monitor...
  • Page 136 Windows 2000: Click [Start] - [Settings] - [Printers], in this order. Check that this product icon (EPSON PP-100NPRN) is found in [Printers and Faxes] (or [Printers]). If the icon is not found, the printer driver is not installed. See “Installation” in the PP-100N Security User’s...
  • Page 137 Troubleshooting Is the Print Manager status set to Pause? If [Paused] is displayed for the product’s icon (EPSON PP-100NPRN), right-click the icon and click [Resume Printing]. If performing all of the above checks still does not resolve the problem, the software may not be installed correctly.

  • Page 138: Disc Does Not Come Out

    Disc does not come out Perform the procedure below if the disc cannot be ejected because the drive tray or printer tray does not come out. Drive tray does not come out Turn the power of the product off and then on again. If the drive tray still does not come out, perform the procedure below.

  • Page 139: Printer Tray Does Not Come Out

    Troubleshooting Printer tray does not come out Turn the power of the product off and then on again. If the printer tray still does not come out, perform the procedure below. Press the power button to turn off the power. After the power LED goes off, disconnect the power plug from the outlet.
  • Page 140 Grasp the fixture inside the product top, and slide it backwards slightly. Remove the top plate.
  • Page 141 Troubleshooting Remove the four screws on the product rear, and then remove the air vent cover. Remove the screw, and then remove the rear printer cover. If the disc can be removed, eject the disc and attach the rear printer cover. If the disc cannot be removed, proceed to the procedure below.
  • Page 142 Pull out the printer tray. Remove the disc, and close the disc cover. The printer tray automatically closes when the power is turned on. Reattach the rear printer cover, air vent cover, and top plate. Insert the power plug into the outlet, and turn on the power.

  • Page 143: Disc Recording Surface Is Stained With Ink

    Troubleshooting Disc recording surface is stained with ink When the disc recording surface is stained with ink, the printer tray may be dirty. Clean the printer tray by following the procedure below. Press the power button to turn off the power. After the power LED is off, disconnect the power plug from the outlet.
  • Page 144 Grasp the fixture on the top plate, and slide it backwards slightly. Remove the top plate.
  • Page 145 Troubleshooting Remove the four screws on the product rear, and then remove the air vent cover. Remove the screw, and then remove the rear printer cover. Grasp the fixture as shown in the figure below, and pull out the printer tray towards you.
  • Page 146 Pull out the printer tray. Use a soft cloth to wipe off any dirt on the printer tray. Close the disc cover. The printer tray automatically closes when the power is turned on. Reattach the rear printer cover, air vent cover, and top plate. Insert the power plug into the outlet, and turn on the power.

  • Page 147: Appendix

    Where to get help Before contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

  • Page 148: Product Specifications

    <External View> Overall specifications Item Description 30 discs per hour Conditions: When using Epson specified CD-Rs, drive speed of 40x, writing data of 600 MB, and speed/bidirectional printing Write and print 15 discs per hour Conditions: When using Epson specified DVD-Rs, drive speed processing of 12x, writing data of 3.8 GB, and speed/bidirectional printing...

  • Page 149: Printing Specifications

    Appendix Printing specifications Item Description Printing method On demand inkjet Black : 180 nozzles Cyan : 180 nozzles Magenta : 180 nozzles Head Number of nozzles Yellow : 180 nozzles Light cyan : 180 nozzles Light magenta : 180 nozzles Speed 1,440 x 720 dpi Printing resolution...

  • Page 150: Electrical Specifications

    Drive specifications Item Description Number of drives 2 drives installed Loading type Tray CD-R 40x/32x/24x/16x/10x/4x DVD-R 12x/8x/6x/4x/2x/1x Write speed DVD+R 12x/8x/6x/4x/2.4x DVD-R DL 8x/6x/4x/2x DVD+R DL 8x/6x/4x/2.4x • CD/DVD discs created with this product’s drive may not be able to be recognized, played, and read depending on the compatibility of the drive or player.

  • Page 151: Standards And Approvals

    EN61000-3-2 EN61000-3-3 EN55024 Lifetime Epson estimates lifetime for components of this product to be as follows: Expected Lifetime: • Ink pad life: About 10,000 to 40,000 discs printed • Burner life: About 8,000 to 30,000 discs burned The product’s ink pad is expected to become saturated and need replacing after printing about 10,000 to 40,000 discs.

  • Page 152: Environmental Conditions

    Environmental conditions Item Description During 10°C~35°C operation Within 1 month at 40°C During storage -20°C~40°C Within 120 hours at 60°C During -20°C~60°C transportation During 20%~80%RH No condensation operation During storage 5%~85%RH No condensation During 5%~85%RH No condensation transportation Temperature/ humidity Based on the following conditions 27°C Guaranteed...

  • Page 153: Ink And Disc

    To purchase a PP-100N Series exclusive ink cartridge, check with the dealer where you purchased your PP-100N or access either of the following urls: http://www.discproducer.epson-europe.com (Europe) http://www.discproducer.epson.com (United States and Canada) Discs Epson offers the specified CD-R and DVD-R discs for all your printing needs.

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