Handling Incoming Calls - NEC SV9100 User Manual

Phone System User Guide
How to answer an incoming call:
1. If the call is ringing at your extension, lift the handset
—or—
1. If a call is ringing on another line or extension, lift handset and press the flashing
key
—or—
1. To answer a second call ringing at your extension, press the Answer key. Your first
call will be put on hold and you will be connected to the second call. To return
to the first call, press the flashing line key.
How to put a call on HOLD (no one else can pick it up):
1. While on call, press HOLD
2. Hang up (CAP key flashes)
3. To retrieve the call, press blinking CAP key
How to put a call on PARK (so any other extension can pick it up):
1. While on call, press any available (unlit) PARK key
2. Hang up (PARK key flashes)
How to transfer a call to a co-worker:
1. While on call, press Transfer
2. Dial the co-worker's extension number or press the co-worker's hotline key
3. Announce call (optional)
4. Hang up (call will ring the co-worker's extension; if not answered, the call will
automatically go to the co-worker's voicemail)
How to transfer a call directly to a co-worker's voicemail:
1. While on call, press Transfer
2. Press the VMsg soft key
3. Press the co-worker's hotline key or dial the co-worker's extension number
4. Hang up
How to use Do Not Disturb:
1. Press the Speaker button
2. Dial 747
3. Set the DND option:
--Press 1 to block external calls
--Press 2 to block intercom calls
--Press 3 to block all calls
--Press 4 to block transferred calls
--Press 0 to cancel DND
4. Press Speaker to finish

HANDLING INCOMING CALLS

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