Siemens SIPIX SD100 Operating Manual page 16

6 Establish Remote connection
If no account has been created in the cRSP system for the remote expert, the error
message "Error: Login with PKI failed." appears. In this case, first create an
account as a remote expert in the cRSP system. Contact Technical Support.
3. Click on "Customer Systems > Search via Site" in the menu bar.
4. Click on the button "Search". If there are multiple access points available,
inputting search criteria in the filter is recommended.
5. Select the tablet of the on-site technician (here "SIEMENS_PITablet_0007").
In the next step, three types of access to the Tablet PC are available:
–
"Desktop Sharing (VNC)" (Chapter 6.1.2)
The expert can use the Tablet PC remote.
–
Collaboration session via
a. "Collaboration HUB - via Chrome" (recommended, Chapter 6.1.3)
The expert can remotely draw notes on still images using the Tablet
camera of the on-site technician, for example.
Operating Manual SIPIX SD100
12/2017
16