Troubleshooting - Hitachi HA8000 Series User Manual

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Troubleshooting

This chapter describes actions to be taken when the LAN Card does not operate properly. If a
problem remains after the following actions are taken, contact your sales representative or call the
maintenance personnel.
№ Problem
The LAN Card is not recognized
1
properly.
ACT/LNK LED does not light even
2 though the network cable is
connected.
3 The OS cannot be booted.
Check and Actions
- Check if the driver is installed correctly.
- Check if the LAN Card is inserted in the PCI slot correctly.
Try removing and installing it again to see if the problem is resolved.
- Check if the LAN Card is recognized correctly.
- Check if the driver is installed correctly.
- Check if the power is turned at the connected device.
- Check if the correct LAN cable is used.
Use a UTP cable of Category 3 or higher class for 10BASE-T. For
100BASE-TX, use a UTP cable of Category 5 or higher class. And for
1000BASE-T, use a UTP cable of Enhanced Category 5.
- Check if the length of the LAN cable exceeds the limit.
The cable length must be 100 m at most for 10BASE-T,
100BASE-TX, and 1000BASE-T.
- Check if the link to the connected device is established.
Check that ACT/LNK LED or the LAN connector is not pulled out
and the corresponding pin is not bent.
- Check if the transmission mode is set to a combination available for
the connected device.
Try checking of SPEED LED and transmission rate.
If the transmission rate is set to automatic, try changing it to a
fixed setting.
- Check if the LAN Card operates normally.
When the OS becomes unbootable after the LAN Card is installed, try
removing the Card and booting the OS without the LAN Card.
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