Toshiba Strata CIX User Manual page 11

Introduction
This guide is designed to provide instructions for the Strata CIX Attendant Console
connected to Toshiba's Strata CIX system. It provides step-by-step instructions on
how to use the features and buttons of the Operator screens.
This user guide is divided as follows:
• Chapter 1 – The Grand Tour
keyboard, the Main Menu, Toolbar, and other features for the Console.
• Chapter 2 – Call Processing
features, including answering, calling, and transferring calls.
• Chapter 3 – User Directory
changes to the user directory that lists employees and groups.
• Chapter 4 – Control Panel
console settings. These settings include the console Night Transfer Mode, Setting
System Date and Time, Call Forwarding, Call Overflow and other settings
affecting how calls are handled during or after your shift.
• Chapter 5 – Call Statistics
call statistics.
• Chapter 6 – Administration
affect the console's capabilities.
• Appendix – Call List
Call List view.
Strata CIX IP Windows Operator Console User Guide 7/06
includes information on the CIX Operator Console
explains how to perform the most commonly-used
explains how the Attendant can view and make
provides descriptions and instructions for making
explains how to display, print and export the Console's
describes various administrative features which
describes call status terms and reasons that appear in the
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