Motorola AXH01 Quick Start Manual page 19

17. Help
Unable to find the device during product set-up
• Check that the AC power adapter is securely plugged into the base and
power outlet.
• Check that the Ethernet cable is securely plugged into the router.
• Check that the smartphone is connected to the same Wi-Fi network as
your router.
• Reset the Motorola AX device by removing the batteries from the
handset and press the RESET button on the base. Wait for around 15
seconds before connecting it again. Allow up to one minute for the
handset and base to synchronize.
• If these suggestions do not help, try to reset your base from the handset
by selecting
User Guide Advanced Settings section.
Phone does not work
• Check that the AC power adapter is securely plugged into the base and
power outlet.
• Check that the batteries are inserted correctly in the handset and that
the handset is switched on. Use only approved rechargeable batteries
supplied.
• Check that telephone line cord is firmly plugged into the base socket
and the telephone wall jack. Use only the supplied telephone line cord
or ensure that the pin connections are correct when using an existing
telephone line cord.
• Check with your provider for network issues.
• Reset the Motorola AX device by removing the batteries from the
handset and press the RESET button on the base. Wait for around 15
seconds before connecting it again. Allow up to one minute for the
handset and base to synchronize.
• Move the handset and/or base away from other electrical appliances or
metal objects and try again.
• Check that you are not too far from the base.
No dial tone
• Follow all of the Phone does not work suggestions.
• If these suggestions do not help, disconnect the telephone line cord
and connect the telephone line cord to another telephone to check
that the telephone line cord is not defective.
• If there is still no dial tone, try another telephone wall jack as the
wiring to the current telephone wall jack may be defective.
Unable to make landline calls
• Follow all of the No dial tone suggestions.
• Check that you have dial tone.
• Check that the telephone is set to the correct dial mode.
• Check that the line is not in use and that there is no ongoing Alexa
session on another handset.
Motorola AXH01 EN US QSG.indd 18
Base Reset Advanced Settings
from menu, please refer to the full
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