Motorola AXH01 Quick Start Manual page 20

No display
• Check that the batteries are inserted correctly and fully charged. Use
only approved rechargeable batteries supplied.
• Check that the handset is switched on.
Handset does not ring
• Follow all of the No dial tone suggestions.
• Check that the handset ringer volume is not set to off.
• Check that you have not accidentally blocked the caller.
• Check that the handset is registered to the base.
• Check that you do not have too many extension telephones plugged
into the same line.
Weak audio or call cutting in and out
• Follow all of the Phone does not work suggestions.
• If you subscribe to high-speed internet service through your telephone
line, try installing a DSL (Digital Subscriber Line) filter between
the base and the telephone wall jack. This filter will help prevent
interference, noise and caller ID problems caused by DSL interference.
No Caller Display
• Check the subscription with your telephone network operator.
• If you subscribe to high-speed internet service through your telephone
line, try installing a DSL (Digital Subscriber Line) filter between
the base and the telephone wall jack. This filter will help prevent
interference, noise and caller ID problems caused by DSL interference.
• The caller may have withheld their number.
• Check that your caller is not making call through a switchboard.
Caller Display cannot show the contact name match
• Follow all of the No Caller Display suggestions.
• Check that you have allowed hellovoice app access to your
smartphone contacts.
• The record cannot be found in the contact list.
• Check that the correct number is stored in the contact list, with the full
area code.
Battery icon is not scrolling during charge
• Check that the AC power adapter is securely plugged into the charger
and power outlet.
• Check that the handset is properly seated in the cradle.
• Clean the charger cradle contacts with a cloth moistened with alcohol.
• The battery is full. The battery icon will appear steady on the display.
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