ABB Arc Guard System TVOC-2 Installation And Maintenance Manual page 53

ABB ARC GUARD SYSTEM™ – T VOC-2 INSTALL ATION AND MAINTENANCE GUIDE
7.3.1 ABB support
If you have problem with your Arc Guard System, contact
ABB for support.
Contact information
ABB AB
Control Products
SE-721 61 VÄSTERÅS, Sweden
Telephone +46 21 32 07 00
www.abb.com/lowvoltage
Providing information
To get faster support when contacting ABB support
it is beneficial to be prepared to answer the following
questions:
• Description of how the error occured.
• Which Arc Guard System™ modules are used, setup
and configuration.
• Readings on LEDs and display.
• Output signals.
• What is the general situation.
• Application, location, ambient conditions.
• What has happened, situation before error, any event
that happened in connection with error.
• Have you done trouble shooting? What did you check?
• Which are your findings?
INFORMATION
It is also important to know the serial number.
See label on Arc Monitor.
To get the Arc Monitors Revision Information,
See: "5.4.2 Diagnostics" on page 39.
1SFA664001R1001
Arc Monitor TVOC-2-240
Ui: 250V, Uimp: 4KV
Us: 100-240VAC 50-60Hz/
100-250VDC, 5W
IP20
NT
LISTED
IND.CONT.EQ
5F14
Serial Number:
1S1601062000001
Revision B
Made in Sweden
Figure 56
Serial number
53
1SFC170011M0201