Cleaning And Care; Before Calling Service Personnel - Toshiba 19A20 Owner's Manual

Cleaning and Care

WARNING: TV sets use High Voltage. Do not try to remove the cabinet back. Refer servicing to qualified service personnel.
To clean the TV screen:
1. First remove the plug from the power outlet to avoid
possible shock hazard.
2. Use a clean cellulose sponge or chamois cloth
dampened with a solution of mild detergent and
warm water to clean TV screen and trim. Do not use
too much water on the TV screen. Water spills into
the cabinet and may cause damage to the TV.
Avoid excess water.
3. Remove any extra moisture with the same cloth or a
dry one.

Before Calling Service Personnel

Before calling service personnel, please check the following chart for a possible cause of the problem you are experiencing.
A minor adjustment on your part may eliminate the problem and restore your TV reception.
Problem
TV will not turn on
No picture, no sound
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
No UHF, VHF OK
Unable to select a certain channel
Black box appears on the screen
Multiple images (ghosts)
Poor color or no color
The Remote Control does not operate
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Caution: Never use strong solvents such as thinner, benzene or
Checks and Adjustments
Make sure the power cord is plugged in, then press POWER button.
Check battery in remote. (Maybe batteries are "dead".)
If watching VCR, make sure TV is tuned to channel 3 or 4.
Check antenna/cable connections.
Maybe sound is muted. Try pressing VOLUME s button.
Try another channel. (Maybe station trouble.)
Try another channel. (Maybe station trouble or local interference
from appliance.)
Check antenna/cable connections.
Try another channel. (Maybe station trouble or local interference.)
Adjust Picture menu.
Try another channel.
Check antenna connections.
If using VCR, check TV/VCR switch on the VCR.
Make sure TV/CABLE function is in "TV" mode.
That channel may be locked out with BLOCK CHANNEL function, or
erased with the ADD/ERASE function.
Text may be turned on.
Try another channel. (Maybe station trouble.)
Use a highly directional outdoor antena.
Try another channel. (Maybe station trouble or local interference.)
Adjust TINT and/or COLOR in the Picture menu.
If you change the direction of the TV while the TV is activated, the
picture may suffer from color shading. If so, turn off the TV and
allow for about 30 minutes to cool, then turn on the TV again.
The picture should improve.
Maybe something was between the Remote and the remote sensor.
Maybe batteries are dead. Try replacing batteries with new ones.
Insert them with the correct polarity.
To maintain the finish and appearance of the cabinet,
polish it from time to time with a quality furniture
polish.
other chemicals on or near cabinet, as they might
damage the finish of the cabinet.
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