Troubleshooting - Toshiba 14VL43U Owner's Manual

Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the problem and some
solutions.
Problem
TV will not turn on
No picture, no sound
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
Cannot receive above channel 13
Black box appears on the screen
Unable to select a certain channel
Multiple images
Poor color or no color
No stereo or SAP sound from a known
MTS broadcast
The remote control does not operate
The V-Chip PIN code does not work
28
Solution
• Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead.
Replace the batteries.
• Check the antenna/cable connections.
• The sound may be muted. Press VOLUME (VOL).
• The station may have broadcast difficulties.
Try another channel.
• The station may have broadcast difficulties.
Try another channel.
• Check the antenna connections.
• The station may have broadcast difficulties.
Try another channel.
• Adjust the PICTURE menu.
• The station may have broadcast difficulties.
Try another channel.
• Check the antenna connections.
• Make sure TV/CABLE is set to CABLE mode.
• The closed caption feature may be set to one of the Text modes
(T1,T2, T3, or T4). Turn closed captioning OFF.
• The channel may be blocked out with the V-Chip feature, or Erased
with the add/erase feature.
• The station may have broadcast difficulties.
Try another channel.
• Use a highly directional outdoor antenna.
• The station may have broadcast difficulties.
Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• Make sure the MTS feature is set properly.
• There may be an obstruction between the remote control and the
remote control sensor.
• The remote control batteries may be dead.
Replace the batteries.
• Change or reset your PIN code (see page 17 or 20).