Troubleshooting; Picture; Sound; Play - Philips DCD7010/12 User Manual

11 Troubleshooting

Caution
•
Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the philips web site (www.
philips.com/support). When you contact philips,
ensure that your apparatus is nearby and the
model number and serial number are available.
No power
• Ensure that the AC cord of the apparatus
is connected properly.
• Ensure that there is power at the AC
outlet.
• As a power-saving feature, the system
switches off automatically 15 minutes
after track play reaches the end and no
control is operated.

Picture

No picture
• Check the video connection.
• Turn on the TV to the correct Video-In
channel.
• Progressive scan is activated but the TV
does not support progressive scan.
Black and white or distorted picture
• The disc does not match the TV color
system standard (PAL/NTSC).
• Sometimes a slight picture distortion may
appear. This is not a malfunction.
• Clean the disc.
• A distorted picture may appear during
progressive scan setup.
The aspect ratio of the TV screen cannot be
changed even though you have set the TV
display format.
• The aspect ratio is fixed on the loaded
DVD disc.
• The aspect ratio may not be changed for
some TV systems.
The disc does not play high-definition video.
• Make sure that the disc contains high-
definition video.
• Make sure that the TV supports high-
definition video.

Sound

No audio output from the TV.
• Ensure that the audio cables are
connected to the audio input of the TV.
• Assign the audio input of the TV to the
corresponding video input. See the TV
user manual for details.
No sound or poor sound
• Adjust the volume.
• Disconnect the headphones.
• Check that the speakers are connected
correctly.
No audio output from the loudspeakers of
the audio device (stereo system/amplifier/
receiver).
• Ensure that the audio cables are
connected to the audio input of the audio
device.
• Turn on the audio device to its correct
audio input source.

Play

No disc detected
• Insert a disc.
• Check if the disc is inserted upside down.
• Wait until the moisture condensation at
the lens has cleared.
• Replace or clean the disc.
• Use a finalized CD or correct format disc.
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