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The rechargeable Lithium-Ion battery is warranted to be free from defects in materials and workmanship for a period of 5 years or 1570 Kilowatt Hours
(kWh) of use, whichever occurs first. Over time, battery consumption reduces the amount of energy capacity (Watt-hours) available per full charge.
Energy consumption varies due to operating characteristics, accessories, turf, terrain, adjustments, and temperature.
The warranty program includes two warranty coverage levels:
Warranty coverage—Tier 1: Full warranty coverage applies to the first 2 years (730 days) from product purchase invoice date or 820 kWh of battery
output, whichever occurs first. If a warrantable failure occurs during tier 1, Toro will replace the battery with a new battery at no charge to you. This
includes diagnostics, labor, parts, and transportation. The replacement battery retains the remainder of the original battery warranty.
Warranty Coverage—Tiers 2 to 5: During the remaining 3 years or 1570 kWh, whichever occurs first, a prorated "Part Only" warranty applies. This
coverage excludes diagnostics, labor, and transportation. Warranty coverage is based on the table below using days in service and kWh, whichever is
greater, to determine the correct tier. If a warrantable failure occurs during tiers 2 to 5, the prorated warranty allows replacement of a defective
battery with a new battery where the customer pays only for the portion of battery energy consumed. A new replacement battery purchased with a
customer contribution receives full tier 1 warranty coverage.
Tier selection examples:
1.
A battery fails at 1400 days and 1150 kWh. Days in service = tier 5 because 1400 days is less than 1460 days. kWh = tier 3 because 1150 kWh is
less than 1200 kWh. Select tier 5 because 5 is greater than 3 (whichever is greater).
2.
A battery fails at 900 days and 1300 kWh. Days in service = tier 2 because 900 days is less than 910 days. kWh = tier 4 because 1300 kWh is less
than 1390 kWh. Select tier 4 because 4 is greater than 2 (whichever is greater).
Your Toro Distributor establishes the retail cost of the battery and this cost includes the current battery cost, freight, tax, duty, and handling.
Tier
Years
1
≤2
2
≤2.5
3
≤3
4
≤3.5
5
≤4
Battery Limited Warranty
Days
0-730
731-910
911-1095
1096-1275
1276-1460
Total kWh Consumed
0-820
821-1010
1011-1200
1201-1390
1391-1570
Customer Pay % Retail
Full Coverage
16%
28%
36%
44%
374-0285 Rev C
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