Sony XAV-AX7000 Help Manual
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Sony XAV-AX7000 Help Manual

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Help Guide
In-Car Receiver
XAV-AX7000
Use this manual if you encounter any problems, or have any questions.
Getting Started
Guide to Parts and Controls
Preparing a Bluetooth® Device
Radio
1

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Summary of Contents for Sony XAV-AX7000

  • Page 1 Help Guide In-Car Receiver XAV-AX7000 Use this manual if you encounter any problems, or have any questions. Getting Started Guide to Parts and Controls Main Unit and Remote Commander Screen Displays Performing Initial Settings Preparing a BLUETOOTH Device Preparing a Bluetooth® Device...
  • Page 2 Listening to the Radio Tuning Using Tuner Option Functions Listening to the SiriusXM Radio Listening to the SiriusXM Radio Tuning Channels for SiriusXM Tuning the Channel by Inputting its Channel Number Tuning the Channel from the Channel List or Category List Setting a Parental Control Using SXM Option Functions Playback...
  • Page 3 Basic Setting Operation General Settings (General) Sound Settings (Sound) Visual Settings (Visual) BLUETOOTH Settings (Bluetooth) Additional Information Canceling the Demonstration Mode Updating the Firmware Precautions Supported Formats for USB Playback About iPhone Notice on License Maintenance Specifications Copyrights Troubleshooting Troubleshooting General There is no beep sound.
  • Page 4 PTY displays [PTY not found.]. Picture There is no picture/picture noise occurs. The picture does not fit in the screen. Sound There is no sound/sound skips/sound cracks. Sound is noisy. USB playback Items cannot be played. The USB device takes longer to play. Audio files cannot be played.
  • Page 5 The Apple CarPlay icon does not appear on the HOME screen. Android Auto The Android Auto icon does not appear on the HOME screen. Messages General BLUETOOTH SiriusXM Connect Vehicle Tuner Customer Support Websites About the “Support by Sony” App 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 6: Main Unit

    Help Guide In-Car Receiver XAV-AX7000 Main Unit and Remote Commander Main unit The VOL (volume) + button has a tactile dot. RM-X170 remote commander The remote commander can be used to operate the audio controls. For menu operations, use the touch panel.
  • Page 7 Remove the insulation film before use. Display/touch panel HOME Displays the HOME screen. STANDBY Press and hold to turn the unit to standby mode (USB charging is still available). To resume, press any button. VOL (volume) +/– Receptor for the remote commander OPTION Displays the OPTION screen.
  • Page 8 Enters the selected item. SRC (source) Changes the source. Each time you press this button, a selectable source is displayed in a popup on the current display. MODE Selects the radio band. Related Topic Screen Displays 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 9 Help Guide In-Car Receiver XAV-AX7000 Screen Displays Playback screen: HOME screen: OPTION screen: 1. Status indication Icon in the Detail display Lights up when the sound is attenuated. (attenuate) Indicates the signal strength status of the connected SiriusXM Connect Vehicle Tuner.
  • Page 10 Icon in the Detail display Lights up when the audio device is playable by enabling the A2DP (Advanced Audio Distribution (audio) Profile). Lights up when handsfree calling is available by enabling the HFP (Handsfree Profile). (mobile phone) Indicates the signal strength status of the connected mobile phone. (antenna) Indicates the remaining battery status of the connected mobile phone.
  • Page 11 (monitor off) Turns off the monitor. When the monitor is turned off, touch any part of the display to turn it back on. Related Topic General Settings (General) Sound Settings (Sound) 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 12: Performing Initial Settings

    Read through the startup caution, then if you accept all conditions, touch [Close]. The setting is complete. This setting can be further configured in the setting menu. Related Topic General Settings (General) Sound Settings (Sound) Visual Settings (Visual) BLUETOOTH Settings (Bluetooth) 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 13 Before connecting the device, turn down the volume of this unit; otherwise, a loud sound may result. Related Topic Pairing and Connecting with a BLUETOOTH Device Connecting with a Paired BLUETOOTH Device 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 14 Help Guide In-Car Receiver XAV-AX7000 Pairing and Connecting with a BLUETOOTH Device When connecting a BLUETOOTH device for the first time, mutual registration (called “pairing”) is required. Pairing enables this unit and other devices to recognize each other. Place the BLUETOOTH device within 1 m (3 ft) of this unit.
  • Page 15 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 16 While streaming BLUETOOTH audio, you cannot connect from this unit to the mobile phone. Connect from the mobile phone to this unit instead. To capture your voice during handsfree calling You need to install the microphone (supplied). 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 17 By connecting the optional rear view camera to the CAMERA IN terminal, you can display the picture from the rear view camera. To display the picture from the rear view camera Press HOME, then touch [Rear Camera]. 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 18: Listening To The Radio

    Tune in manually. Touch and hold to continuously skip frequencies. F. Preset numbers Select a preset station. Swipe right/left to show the other preset stations. Touch and hold to store the current frequency in that preset. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 19 While receiving the station that you want to store, touch and hold the desired preset number. To receive stored stations Select the band, then touch the desired preset number. Related Topic Listening to the Radio 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 20 Stores stations in order of frequency on the preset numbers. 18 stations for FM and 12 stations for AM can be stored as preset stations. [PTY] Selects a program type from the PTY list to search for a station broadcasting the selected program type. (Only available during FM reception.) Related Topic Listening to the Radio 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 21 Note The activation process usually takes 10 to 15 minutes, but may take up to an hour. Your radio will need to be turned on and receiving the SiriusXM signal to receive the activation message. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 22 Open the SXM option menu. G. Preset numbers Select a preset channel. Swipe right/left to show the other preset channels. Touch and hold to store the current channel in that preset. H. Category name, content information 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 23 Alternatively, press ENTER on the remote commander. Input the channel number, then touch [OK]. Alternatively, input with the number buttons (0 to 9) and press ENTER on the remote commander. Related Topic Tuning Channels for SiriusXM 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 24 Tuning the Channel from the Channel List or Category List Touch (list) on the SiriusXM radio screen. The category list appears. Touch the desired category. To tune from the channel list, touch [All Channels]. Touch the desired channel. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 25 To change the passcode Touch (option), touch [Pass Code Change], then enter your current passcode. Enter your new passcode, then touch [OK]. The passcode confirmation display appears. Enter your new passcode again, then touch [OK]. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 26 (option) on the SiriusXM radio screen. [Channel Direct Select] Tunes the desired channel by inputting its channel number directly. [Parental Control] Sets the parental lock to on or off. [Pass Code Change] Changes the passcode for the Parental Control feature. 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 27: Playing A Usb Device

    Playback starts. To remove the USB device Turn the unit off or turn the ignition switch to the ACC off position, then remove the USB device. Related Topic Supported Formats for USB Playback Customer Support Websites 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 28 Android Auto File system FAT12 FAT16 FAT32 exFAT Playable audio format FLAC Playable video format MPEG-4 Xvid USB connection mode USB port 2 File system FAT12 FAT16 FAT32 Playable audio format FLAC USB connection mode 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 29: Playing A Bluetooth Device

    To match the volume level of the BLUETOOTH device to other sources You can reduce the volume level differences between this unit and the BLUETOOTH device: During playback, touch (option), then set [Input Level] between -6 and +6. Related Topic Connecting with a Paired BLUETOOTH Device 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 30 During playback, touch (repeat) or (shuffle) repeatedly until the desired play mode appears. Playback in the selected play mode may take time to start. Available play modes differ depending on the selected sound source and connected device. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 31 When connecting the USB device to the USB port 1, touch (audio) or (video) to list up by file type. Touch the desired item. Playback starts. Note When connecting the USB device to the USB port 2, (audio) and (video) do not appear. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 32 Displays a 4:3 picture in its original size, with side bars to fill the 16:9 screen. Zoom Displays a 16:9 picture that has been converted into 4:3 letter box format. Full Displays a 16:9 picture in its original size. Captions Enlarges the picture horizontally, while fitting captions in the screen. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 33 Note The handsfree calling functions are not available when the Apple CarPlay or Android Auto function is activated. In this case, use the handsfree calling functions of the application. Related Topic Preparing a Bluetooth® Device 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 34: Receiving A Call

    (call) when a call is received. The phone call starts. Note The ringtone and talker’s voice are output only from the front speakers. To reject/end a call Touch (end a call). Related Topic Preparing a Mobile Phone 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 35: Making A Call

    (contacts) and select a phone number you want to store in the Favorites. The confirmation display appears. Touch [Add to Favorites]. Touch the desired preset in the Favorites to store the phone number. The contact is stored in the Favorites. Related Topic Preparing a Mobile Phone 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 37: Available Operations During A Call

    (speaker/phone) to switch the phone call audio between the unit and mobile phone. Note Depending on the mobile phone, this operation may not be available. To answer an incoming call automatically Touch (option), then set [Auto Answer] to [ON]. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 38 Use of the Apple CarPlay logo means that a vehicle user interface meets Apple performance standards. Apple is not responsible for the operation of this vehicle or its compliance with safety and regulatory standards. Please note that the use of this product with iPhone may affect wireless performance. Related Topic Customer Support Websites 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 39 To connect an Android phone, use an appropriate connection cable (not supplied). Press HOME, then touch the Android Auto icon. The Android Auto interface will be displayed full-screen on the display of the unit. Touch and control the applications. Related Topic Customer Support Websites 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 40: Using Gesture Command

    (previous).) Swipe upwards Radio reception: receive stored stations (go forward). SiriusXM reception: tune the next preset (preset +). Swipe downwards Radio reception: receive stored stations (go backward). SiriusXM reception: tune the previous preset (preset –). 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 41: Basic Setting Operation

    To return to the previous display Touch (back). To switch to the playback screen Touch (return to the playback screen). Related Topic General Settings (General) Sound Settings (Sound) Visual Settings (Visual) BLUETOOTH Settings (Bluetooth) Canceling the Demonstration Mode 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 42 Help Guide In-Car Receiver XAV-AX7000 General Settings (General) Language Selects the display language: [English], [Español], [Français], [Deutsch], [Italiano], [Português], [Русский], [ไทย], [ ], [简体中⽂], [繁體中⽂], [한국어]. Demo Activates the demonstration: [OFF], [ON]. Date/Time Item Detail Set Date/Time Sets the date and clock time: [Auto(RDS)], [Manual].

  • Page 43: Factory Reset

    Initializes the SiriusXM Connect Vehicle Tuner settings (preset channels/parental lock): [Reset], [Cancel]. Factory Reset Initializes all the settings to the factory settings. Firmware Version Updates and confirms the firmware version. Open Source Licenses Displays the software licenses. Related Topic Basic Setting Operation Customer Support Websites 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 44 Help Guide In-Car Receiver XAV-AX7000 Sound Settings (Sound) EXTRA BASS Reinforces bass sound in synchronization with the volume level: [OFF], [1], [2]. EQ10/Subwoofer Selects an equalizer curve and adjusts the subwoofer level. (Available when any source is selected.) Item Detail Selects the equalizer curve: [OFF], [R&B], [Rock], [Pop], [Hip-Hop], [Dance], [EDM], [Jazz], [Soul],...
  • Page 45 Be sure to set to [2 Ohm] when making the speaker parallel connection for high volume Load playback. (Available only when the source is off.) Volume Sets the limit of the maximum volume to prevent an internal error of the unit: 30 to 50. Limiter Related Topic Basic Setting Operation 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 46 (register/setup) adjusts the brightness level when the dimmer is activated: -5 to +5. Illum. Level on Monitor OFF Dims the button illumination when the monitor is turned off: [OFF], [1], [2], [3], [4]. Related Topic Basic Setting Operation 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 47: Bluetooth Connection

    (Available only when [Bluetooth Connection] is set to [ON] and a BLUETOOTH device is connected to the unit.) Bluetooth Reset Initializes all BLUETOOTH-related settings such as pairing information, call history, history of connected BLUETOOTH devices, etc. Related Topic Basic Setting Operation 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 48 Help Guide In-Car Receiver XAV-AX7000 Canceling the Demonstration Mode Press HOME, then touch [Settings]. Touch [General], then touch [Demo] to set to [OFF]. To exit the setup menu, touch (back) twice. Related Topic General Settings (General) 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 49: Updating The Firmware

    Help Guide In-Car Receiver XAV-AX7000 Updating the Firmware To update the firmware, visit the support site, then follow the online instructions. Note During the update, do not remove the USB device. Related Topic Customer Support Websites 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 50 Help Guide In-Car Receiver XAV-AX7000 Precautions Power antenna (aerial) extends automatically. When you transfer ownership or dispose of your car with the unit installed, initialize all the settings to the factory settings by performing the factory reset. Do not splash liquid onto the unit.
  • Page 51 If there are water droplets on the touch panel, or if you touch the panel with wet fingertips, the touch panel may not react correctly. If you have any questions or problems concerning your unit that are not covered in this Help Guide, consult your nearest Sony dealer. Related Topic General Settings (General) 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 52 Help Guide In-Car Receiver XAV-AX7000 Supported Formats for USB Playback USB port 1: WMA (.wma)* Bit rate: 48 kbps – 192 kbps (Supports variable bit rate (VBR))* Sampling frequency* : 44.1 kHz MP3 (.mp3)* Bit rate: 48 kbps – 320 kbps (Supports variable bit rate (VBR))* Sampling frequency* : 32 kHz, 44.1 kHz, 48 kHz...
  • Page 53 These numbers indicate the maximum resolution of playable video and do not indicate the player’s display resolution. The display resolution is 800 × 480. Displaying the tag information is not supported. Note Some files may not be played back even though their file formats are supported by the unit. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 54 Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an Apple product may affect wireless performance. For details, visit the support site. Related Topic Customer Support Websites 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 55 Notice on License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 56 Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type. A: Lithium battery (CR2025) + side up Note Keep the lithium battery out of the reach of children. Should the battery be swallowed, immediately consult a doctor. 5-006-476-11(2) Copyright 2019 Sony Corporation...

  • Page 57: Specifications

    Help Guide In-Car Receiver XAV-AX7000 Specifications FOR THE CUSTOMERS IN THE USA. NOT APPLICABLE IN CANADA, INCLUDING IN THE PROVINCE OF QUEBEC. POUR LES CLIENTS AUX ÉTATS-UNIS. NON APPLICABLE AU CANADA, Y COMPRIS LA PROVINCE DE QUÉBEC. AUDIO POWER SPECIFICATIONS CTA2006 Standard Power Output: 45 Watts RMS ×...
  • Page 58 Interface USB port 1: USB (Hi-speed) USB port 2: USB (Full-speed) USB port 1: 1.5 A Maximum current USB port 2: 500 mA Wireless communication Communication System BLUETOOTH Standard version 3.0 Output BLUETOOTH Standard Power Class 2 (Max. Conducted +1dBm) Line of sight approx.
  • Page 59 Design and specifications are subject to change without notice. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 60 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. Other trademarks and trade names are those of their respective owners. Windows Media is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
  • Page 61 All other trademarks are trademarks of their respective owners. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 62 Do the following before you request a repair service. Read the relevant instruction and troubleshooting topics in this Help Guide. Issues may be resolved by updating the software. When you install the "Support by Sony" app on your smartphone, you can get software update information conveniently.
  • Page 63 Help Guide In-Car Receiver XAV-AX7000 There is no beep sound. An optional power amplifier is connected and you are not using the built-in amplifier. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 64 Help Guide In-Car Receiver XAV-AX7000 The fuse has blown./The unit makes noise when the position of the ignition is switched. The power supply leads are not matched correctly with the car’s accessory power connector. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 65 The display disappears from/does not appear on the monitor. The monitor off function is activated. Touch anywhere on the display to turn the display back on. Related Topic Main Unit and Remote Commander Screen Displays 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 66 Help Guide In-Car Receiver XAV-AX7000 Menu items cannot be selected. Unavailable menu items are displayed in gray. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 67 The USB functions do not work properly. Do not use a USB extension cable as it may cause deterioration of signal quality. Use a shorter USB cable when connecting the USB device, or replace the USB cable with a new one. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 68 Help Guide In-Car Receiver XAV-AX7000 The unit cannot be operated. Press and hold HOME for more than 10 seconds to restart the unit. For your safety, do not restart the unit while you are driving. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 69 The clock data on radio waves is not accurate. Press HOME, select [Settings] [General] [Set Date/Time], then set from [Auto(RDS)] to [Manual]. After that, touch (register/setup) and adjust the clock manually. Related Topic General Settings (General) 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 70 The touch panel does not react when touching with a wet fingertip or when water droplets are on the touch panel. Dry your wet fingertips well, or fully wipe water droplets off of the touch panel. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 71 Help Guide In-Car Receiver XAV-AX7000 Multi-touch is not recognized. Multi-touch operation is not supported on this unit. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 72 Help Guide In-Car Receiver XAV-AX7000 The radio reception is poor./Static noise occurs. Connect the antenna (aerial) firmly. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 73 Help Guide In-Car Receiver XAV-AX7000 PTY displays [PTY not found.]. The current station is not an RDS station, or the radio reception is poor. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 74 Install the unit at an angle of less than 30° in a sturdy part of the car. The parking lead (light green) is not connected to the parking brake switch lead, or the parking brake is not applied. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 75 Help Guide In-Car Receiver XAV-AX7000 The picture does not fit in the screen. The aspect ratio is fixed on the playback source. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 76 The settings for the outputs are not made correctly. The volume is too low. The ATT function is activated. The format is not supported. Check if the format is supported by this unit. Related Topic Supported Formats for USB Playback 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 77 Help Guide In-Car Receiver XAV-AX7000 Sound is noisy. Keep cords and cables away from each other. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 78 The USB port to which the USB device is connected is not appropriate. Connect the USB device to the appropriate USB port that supports the file formats. Related Topic USB Port 1 and USB Port 2 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 79 Help Guide In-Car Receiver XAV-AX7000 The USB device takes longer to play. The USB device contains large-sized files or files with a complicated tree structure. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 80 This unit supports FAT12, FAT16, FAT32 and exFAT, but some USB device may not support all of these. For details, refer to the operating instructions of each USB device or contact the manufacturer. Related Topic USB Port 1 and USB Port 2 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 81 The USB port to which the USB device is connected is not appropriate. Connect the USB device to the appropriate USB port that supports the features. Related Topic USB Port 1 and USB Port 2 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 82 Depending on your smartphone or mobile phone, you may need to delete this unit from the history of the connected smartphone or mobile phone, then pair them again. Related Topic Preparing a Bluetooth® Device BLUETOOTH Settings (Bluetooth) 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 83 Help Guide In-Car Receiver XAV-AX7000 Connection is not possible. Check the pairing and connection procedures in the manual of the other device, etc., and perform the operation again. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 84 Help Guide In-Car Receiver XAV-AX7000 The name of the detected device does not appear. Depending on the status of the other device, it may not be possible to obtain the name. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 85 Help Guide In-Car Receiver XAV-AX7000 There is no ringtone. Raise the volume while receiving a call. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 86 Help Guide In-Car Receiver XAV-AX7000 The talker’s voice volume is low. Raise the volume during a call. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 87 Help Guide In-Car Receiver XAV-AX7000 The other party says that the volume is too low or high. Adjust the [MIC Gain] level. Related Topic Available Operations During a Call 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 88 If ambient noise other than the phone call sound is loud, try reducing this noise. Shut the window if road noise is loud. Lower the air conditioner if the air conditioner is loud. Related Topic Available Operations During a Call 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 89 The phone sound quality is poor. Phone sound quality depends on reception conditions of the mobile phone. Move your car to a place where you can enhance the mobile phone’s signal if the reception is poor. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 90 The volume of the connected BLUETOOTH device is low or high. Volume level will differ depending on the BLUETOOTH device. Reduce the volume level differences between this unit and the BLUETOOTH device. Related Topic Playing a BLUETOOTH Device 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 91 Several BLUETOOTH devices or other devices (e.g. ham radio devices) which emit radio waves are used nearby. Turn off the other devices. Increase the distance between the unit and other devices. Playback sound stops momentarily when this unit is connecting to a mobile phone. This is not a malfunction. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 92 Help Guide In-Car Receiver XAV-AX7000 The connected BLUETOOTH device cannot be controlled during audio streaming. Check that the connected BLUETOOTH device supports AVRCP. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 93 Help Guide In-Car Receiver XAV-AX7000 Some functions do not work. Check that the connecting device supports the functions in question. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 94 Help Guide In-Car Receiver XAV-AX7000 A call is answered unintentionally. The connecting phone is set to start a call automatically. [Auto Answer] of this unit is set to [ON]. Related Topic Available Operations During a Call 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 95 Help Guide In-Car Receiver XAV-AX7000 Pairing failed due to time out. Depending on the connecting device, the time limit for pairing may be short. Try completing the pairing within the time. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 96 The unit may not be able to pair with a previously paired BLUETOOTH device after initializing the unit if the pairing information of the unit is on the BLUETOOTH device. In this case, delete the pairing information of the unit from the BLUETOOTH device, and then pair them again. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 97 Help Guide In-Car Receiver XAV-AX7000 The BLUETOOTH function cannot be operated. Turn the ignition off. Wait for a while, then turn the ignition to the ACC position. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 98 In-Car Receiver XAV-AX7000 No sound is output from the car speakers during a handsfree call. If the sound is output from the mobile phone, set the mobile phone to output the sound from the car speakers. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 99 Set [Parental Control] to [Locked] in the SXM option ( ) again. Related Topic Using SXM Option Functions 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 100 Connect your iPhone to the USB port 1. Apple CarPlay may not be available in your country or region. Make sure a certified Lightning cable is used to connect your iPhone and the unit. Related Topic Customer Support Websites 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 101 The USB port to which your Android phone is connected is not appropriate. Connect your Android phone to the USB port 1. Android Auto may not be available in your country or region. Related Topic Customer Support Websites 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 102 Make sure that [Speaker Impedance Load] in [Advanced] is set to [2 Ohm] for the speaker parallel connection, and [4 Ohm] for a speaker connection other than the speaker parallel connection. If the problem still persists, consult your nearest Sony dealer. Device no response The unit does not recognize the connected USB device.
  • Page 103 USB hubs are not supported on this unit. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 104 Check the BLUETOOTH setting of the connecting device. No device is in the list of registered BLUETOOTH devices. Perform pairing with a BLUETOOTH device. Handsfree device is not available. A mobile phone is not connected. Connect a mobile phone. 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 105 Help Guide In-Car Receiver XAV-AX7000 SiriusXM Connect Vehicle Tuner Channel Locked Please Enter the Lock Code The channel that you have requested is Locked by the radio Parental Control feature. See “Setting a Parental Control” for more information on the Parental Control feature and how to access locked channels.
  • Page 106 Press Enter to clear the message. If you have questions about your subscription, please contact SiriusXM. In the USA, visit www.siriusxm.com or call 1-866-635-2349. In Canada, visit www.siriusxm.ca or call 1-877-438-9677. Related Topic Setting a Parental Control General Settings (General) 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 107 If you have any questions/problems regarding this product, try the following: Read Troubleshooting in this Help Guide. Please contact (U.S.A. only); Call 1-800-222-7669 https://www.SONY.com For customers in European countries Register your product online now at: https://www.sony.eu/mysony 5-006-476-11(2) Copyright 2019 Sony Corporation...
  • Page 108 “Support by Sony” app - Find information and get notification about your product: News & Alerts Software updates Tutorials Tips & Tricks https://sony.net/SBS Visit the “Support by Sony” website at sony.net/SBS, and bookmark the model name of the unit, “XAV-AX7000”, when you visit the website. 5-006-476-11(2) Copyright 2019 Sony Corporation...

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