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HP ProLiant Troubleshooting Manual

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NOTE:
Page numbers referenced in this document refer to pages in the HP ProLiant Server Troubleshooting Guide.

POST error messages and beep codes

Introduction to POST error messages

The error messages and codes in this section include all messages generated by ProLiant servers. Some
messages are informational only and do not indicate any error. A server generates only the codes that
are applicable to its configuration and options.
HP ProLiant p-Class server blades do not have speakers and thus do not support audio output. Disregard
the audible beeps information if the server falls into this category.
IMPORTANT:
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
WARNING:
information in the server documentation before removing, replacing, reseating, or modifying
system components.
This guide provides information for multiple servers. Some information may not
To avoid potential problems, ALWAYS read the warnings and cautionary

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Summary of Contents for HP ProLiant

  • Page 1: Post Error Messages And Beep Codes

    A server generates only the codes that are applicable to its configuration and options. HP ProLiant p-Class server blades do not have speakers and thus do not support audio output. Disregard the audible beeps information if the server falls into this category.

  • Page 2: Non-Numeric Messages Or Beeps Only

    Non-numeric messages or beeps only Advanced Memory Protection mode: Advanced ECC Audible Beeps: None Possible Cause: Advanced ECC support is enabled. Action: None. Advanced Memory Protection mode: Advanced ECC with hot-add support Audible Beeps: None Possible Cause: Advanced ECC with Hot-Add support is enabled. Action: None.

  • Page 3: Critical Error Occurred Prior To This Power-Up

    Critical Error Occurred Prior to this Power-Up Audible Beeps: None Possible Cause: A catastrophic system error, which caused the server to crash, has been logged. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as indicated. Fan Solution Not Fully Redundant...

  • Page 4: Fatal Global Protocol Error

    Fatal Global Protocol Error Audible Beeps: None Possible Cause: The system experienced a critical error that caused an NMI. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as indicated. Fatal Hub Link Error Audible Beeps: None Possible Cause: The hub link interface has experienced a critical failure that caused an NMI.

  • Page 5: Ilo Generated Nmi

    Audible Beeps: None Possible Cause: A processor has experienced an internal error. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace any failed components as indicated, including processors and PPMs. Invalid memory types were found on the same node. Please check DIMM compatibility.

  • Page 6: Mixed Processor Speeds Detected. Please Make Sure That All Processors Are The Same Speed. - System Halted

    The server does not support installing more than one type of power supply. Action: Install supported power supplies in a supported configuration. For supported power supply configurations, see the server documentation on the HP website (http://www.hp.com/support). Mixed processor speeds detected. Please make sure that all processors are the same speed.

  • Page 7: No Floppy Drive Present

    Audible Beeps: None Possible Cause: An uncorrectable error memory event occurred in a memory DIMM. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) to identify failed DIMMs. Then, use the DIMM LEDs to identify failed DIMMs and replace the DIMMs.

  • Page 8: Power Supply Solution Not Fully Redundant

    Possible Cause: The backup system ROM is corrupted. The primary ROM is valid. Action: Run ROMPaq Utility to flash the system so that the primary and backup ROMs are valid. REDUNDANT ROM ERROR: Bootblock Invalid. - ..contact HP Representative. Audible Beeps: None Possible Cause: ROM bootblock is corrupt.

  • Page 9: There Must Be A First Dimm In Pair If Second Dimm In Pair Is Populated. Second Dimm In Pair Ignored

    Temperature violation detected - system Shutting Down in X seconds Audible Beeps: 1 long, 1 short Possible Cause: The system has reached a cautionary temperature level and is shutting down in X seconds. Action: Adjust the ambient temperature, install fans, or replace any failed fans. There must be a first DIMM in pair if second DIMM in pair is populated.

  • Page 10: Usb Tape-Based One Button Disaster Recovery (Obdr) Drive Detected

    Possible Cause: The power supply in bay X is not supported by the server. Action: Install a supported power supply in bay X. For supported power supplies, see the server documentation on the HP website (http://www.hp.com/support). Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted.

  • Page 11: Warning - Ilo 2 Not Responding. System Health Monitoring Has Been Disabled

    The system will run in Full Performance mode. Audible Beeps: None Possible Cause: The system is configured for HP Static Low mode and the current processor cannot support this mode. Action: For more information about the Power Regulator for ProLiant option, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

  • Page 12: 101-Rom Error

    Possible Cause: 8237 DMA controllers, 8254 timers, and similar devices. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 173) before proceeding.

  • Page 13: 104-Asr Timer Failure

    Possible Cause: 8237 DMA controllers, 8254 timers, and similar devices. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 173) before proceeding.

  • Page 14: 180-Log Reinitialized

    Action: Event message, no action is required. 200 Series 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as indicated. 203-Memory Address Error Audible Beeps: None Possible Cause: Memory failure detected.

  • Page 15: 207-Invalid Memory Configuration - Incomplete Bank Detected In Bank

    207-Invalid Memory Configuration - DIMM Size Parameters Not Supported. Audible Beeps: 1 long, 1 short Possible Cause: Installed memory module is an unsupported size. Action: Install a memory module of a supported size. 207-Invalid Memory Configuration - Incomplete Bank Detected in Bank X Audible Beeps: 1 long, 1 short Possible Cause: Bank is missing one or more DIMMs.

  • Page 16: 207-Invalid Memory Configuration - Unsupported Dimm In Socket

    207-Invalid Memory Configuration - Single channel memory..mode supports a single DIMM installed in DIMM socket 1. Please remove all other DIMMs or install memory in valid pairs. System Halted. Audible Beeps: 1 long, 1 short Possible Cause: DIMMs are installed in pairs, but the server is in single channel memory mode. Action: Remove all other DIMMs or install memory in valid pairs and change the memory mode.
  • Page 17 Action: Exchange DIMMs and retest. Replace the memory board if problem persists. 212-Processor Failed, Processor X Audible Beeps: 1 short Possible Cause: Processor in slot X failed. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as indicated. 214-Processor PPM Failed, Module X Audible Beeps: None Possible Cause: Indicated PPM failed.

  • Page 18: 301-Keyboard Error

    Be sure the keyboard and mouse are connected. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 173) before proceeding.

  • Page 19: 601-Diskette Controller Error

    Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as indicated. 400 Series 40X-Parallel Port X Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external and internal ports are assigned to parallel port X.

  • Page 20: 611-Primary Floppy Port Address Assignment Conflict

    Action: Run the server setup utility to configure the diskette drive port address and manually resolve the conflict. Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as indicated. 612-Secondary Floppy Port Address Assignment Conflict Audible Beeps: 2 short Possible Cause: A hardware conflict in the system is preventing the diskette drive from operating properly.

  • Page 21: 1610-Temperature Violation Detected. - Waiting 5 Minutes For System To Cool

    Only operate the server in a room where the temperature does not exceed the recommended temperature for the server. For more information about the optimum environment for the server, see the server user guide on the HP website (http://www.hp.com/support). 1611-CPU Zone Fan Assembly Failure Detected. Either...

  • Page 22: 1611-Fan X Failure Detected (Fan Zone Cpu)

    Audible Beeps: None Possible Cause: Required fan is not spinning. Action: Replace the failed fan to provide redundancy, if applicable. 1611-Fan Failure Detected Audible Beeps: 2 short Possible Cause: Required fan is not installed or spinning. Action: Check the fans to be sure they are working. Be sure each fan cable is properly connected and each fan is properly seated.

  • Page 23: 1611-Fan X Not Present (Fan Zone I/O)

    1611-Fan x Not Present (Fan Zone I/O) Audible Beeps: 2 short Possible Cause: Required fan is not installed or spinning. Action: Check the fans to be sure they are working. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated. If the problem persists, replace the failed fans.

  • Page 24: 1615-Power Supply Configuration Error

    1615-Power Supply Configuration Error Audible Beeps: None Possible Cause: The server configuration requires an additional power supply. A moving bar is displayed, indicating that the system is waiting for another power supply to be installed. Action: Install the additional power supply. 1615-Power Supply Configuration Error - A working power supply must be installed in Bay 1 for proper cooling.
  • Page 25 Audible Beeps: None Possible Cause: An application has overwritten memory reserved by the Smart Array controller. Action: If this occurs when a particular application is loaded, check for an updated version of that application. 1707 - Slot X Drive Array Controller - Bootstrap NVRAM checksum failed The second line of the message includes one of the following lines of text: (unrecoverable error) (no suitable backup found)

  • Page 26: 1715-Slot X Drive Array Controller - Memory Error(S) Occurred

    Audible Beeps: None Possible Cause: This configuration is not recommended because of controller memory requirements. Action: Perform RAID migration to lower stripe size using the Array Configuration Utility (on page 70). 1712-Slot X Drive Array - RAID 5 logical drive(s) configured with 56 Drives, but Array Accelerator size <= 32 MB...
  • Page 27 Audible Beeps: None Possible Cause: A media error is detected on a drive and cannot be corrected because of degraded fault tolerance or a media error at the same location on another drive in the same array. An unrecoverable read error is returned to the operating system when this block address is read. Action: Backup and restore the data on the drive.

  • Page 28: 1720-S.m.a.r.t. Hard Drive Detects Imminent Failure

    1720-S.M.A.R.T. Hard Drive Detects Imminent Failure Audible Beeps: None Possible Cause: A hard drive SMART predictive failure condition is detected. It may fail at some time in the future. Action: If configured as a non-RAID 0 array, replace the failing or failed drive. Refer to the server documentation.
  • Page 29 Audible Beeps: None Possible Cause: The array accelerator configuration has been updated automatically due to replacement of the array accelerator (or controller) with one having different cache memory size. Action: Run the ACU ("Array Configuration Utility" on page 70) to change the default cache read/write allocation ratio.
  • Page 30 Upgrade the enclosure firmware and the controller firmware. If the condition persists, then replace the enclosure components. For more information, see the HP BladeSystem c-Class Enclosure Troubleshooting Guide on the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en). 1735-Slot z Drive Array - Unsupported Redundant Cabling Configuration Detected...
  • Page 31 HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system. 1737-Slot X Drive Array - Redundant Cabling Configuration has excess Device Paths..Redundant I/O paths to some devices attached to the controller are exceeding per device limit by firmware.
  • Page 32 Audible Beeps: None Possible Cause: The system detects that the drives are still present during POST and that the user previously requested the drives to be removed from the controller configuration information. Action: Do one of the following: If the drives will be removed at a later time, press F1 to continue ignoring the physical drives. To cancel the remove request and add these physical and logical drives back to the controller, press 1743-Slot X Drive Array - Logical Drive Erase Operation in Progress...
  • Page 33 Audible Beeps: None Possible Cause: The controller or firmware version does not support the attached drive enclosure. Action: Upgrade the controller, or detach the expander-based storage connections. 1747-Slot X Drive Array - Unsupported Array Configuration Detected..Followed by one of many possible reasons, including the following: More logical drives are configured than this controller can support when the memory module is detached.

  • Page 34: 1762-Slot X Drive Array - Controller Firmware Upgrade Needed

    1754-Slot X Drive Array - RAID ADG configured but ADG is not supported on this controller model. Audible Beeps: None Possible Cause: RAID ADG configured by ADG is not supported on this controller model. Action: Replace the controller with a model that supports RAID ADG. 1754-Slot X Drive Array - One or more RAID levels are configured...

  • Page 35: 1768-Slot X Drive Array - Resuming Logical Drive Expansion Process

    1770-Slot X Drive Array - SCSI Drive Firmware Update Recommended - ..Please upgrade firmware on the following drive(s) using ROM Flash Components (download from www.hp.com/support/proliantstorage): Model XYZ (minimum version = ####) Audible Beeps: None Possible Cause: Drive firmware update needed.

  • Page 36: 1774-Slot X Drive Array - Obsolete Data Found In Array Accelerator

    1775-Slot X Drive Array - ProLiant Storage System Not Responding SCSI Port Y: ...Check storage system power switch and cables. Turn the system power off while checking the ProLiant power and cable connections, then turn the system power back on to retry.

  • Page 37: 1776-Drive Array Reports Improper Scsi Port 1 Cabling

    80). CAUTION: Only authorized technicians trained by HP should attempt to remove the I/O board. If you believe the I/O board requires replacement, contact HP Technical Support ("Contacting HP" on page 173) before proceeding. Reboot the server after replacing each item:...

  • Page 38: 1778-Drive Array Resuming Automatic Data Recovery Process

    Check the LEDs. If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant power supply failure. If the message indicates to check SCSI cables, do the following: Compare the cabling against the diagrams in the HP Smart Array Controller User Guide.
  • Page 39 1784-Slot X Drive Array Drive Failure. The Following SCSI Drive(s) Should Be Replaced: SCSI Port Y: SCSI ID Z Audible Beeps: None Possible Cause: Defective drive or SCSI cables detected. Action: Be sure all cables are connected properly and securely. Be sure all drives are fully seated.

  • Page 40: Drive Array Operating In Interim Recovery Mode

    Audible Beeps: None Possible Cause: A failed or replacement drive has not yet been rebuilt. Action: Perform one of the following actions: Press the F1 key to continue with recovery of data to the drive. Data will be automatically restored to drive X when a failed drive has been replaced, or to the original drive if it is working again without errors.

  • Page 41: Slot X Drive Array Reports Incorrect Drive Replacement

    Replace drive X. (depending on the fault-tolerance level, all data may be lost if another drive fails). 1788-Slot X Drive Array Reports Incorrect Drive Replacement..The following SCSI drive(s) should have been replaced: SCSI Port Y: SCSI ID Z. The following SCSI drive(s) were incorrectly replaced: SCSI Port y: SCSI ID z. Select F1 to continue –...
  • Page 42 When powering down the system, the server must be powered down before external storage systems. 1792-Drive Array Reports Valid Data Found in Array Accelerator..Data will automatically be written to drive array. Audible Beeps: None Possible Cause: Power was interrupted while data was in the array accelerator memory. Power was then restored within several days, and the data in the array accelerator was flushed to the drive array.
  • Page 43 Audible Beeps: None Possible Cause: Array accelerator is defective or is missing. Depending on the array controller model, the cache may be disabled or the controller might not be usable until this problem is corrected. Action: Reseat the array accelerator daughter board if the connector is loose. If the problem persists, replace the board.

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