Troubleshooting - HP Elite x3 Manual

Troubleshooting

Resets
A common troubleshooting step is to perform a reset. Before you begin troubleshooting you should know
how to do the following:
 Restart the phablet: A restart turns the phablet off and then on again.
 Reset the phablet: A reset reinstalls the latest version of the OS that was downloaded to the phablet.
It wipes all data from the phablet and restores it to the default factory settings.
Important! You should advise the customer to back up their data before performing a reset.
Reset What it does
Restart  Reboots the phablet.
Reinstalls the latest
Reset
version of the OS
downloaded to the
phablet, wipes all data,
and restores the default
factory settings.
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only
How to do it
Restart from the OS:
1. Press and hold the power button until the "slide down to
power off" prompt appears.
2. Swipe down on the screen to power down the phablet.
3. After the unit has powered down, wait a few seconds.
Press and hold the power button until the phablet
vibrates and turns on.
If the phablet is unresponsive/does not boot into the OS:
Press and hold the power button until the phablet turns
1.
off.
Turn the device on as usual.
2.
You should advise the customer to perform a backup before a
reset.
Reset from the OS:
1. Swipe right from the Start screen to access the All apps
menu. Select Settings.
2. Navigate to System  About.
3. Tap Reset my phone and select Yes in the following two
prompts that display. The reset should start, and may
take a few minutes to complete.
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