HP Elite x3 Manual page 25

USB connection
1. Check that the peripheral device being used is compatible with the HP
does not work.
2.
1. Make sure that Wi-Fi and Bluetooth are enabled on the phablet.
Wi-Fi/Bluetooth
2. Make sure that there are Wi-Fi networks/Bluetooth devices within range,
connection does
not work.
3. Perform a restart on the phablet.
4. Reset the router or access point.
5. If the Wi-Fi network/Bluetooth device details are already saved on the
6. Update the firmware on the wireless router.
7. Try connecting the phablet to the network using a different router.
8. Use the HP Mobile Hardware Diagnostics app to run the Wi-Fi Network
9. Perform a reset on the phablet.
1. Insert or remove the SD card.
Phablet does not
2.
detect the
3.
microSD card.
4.
5.
Press and hold the back button on the phablet until the Task Switcher
An app stops
appears; select the x next to the app to close it.
responding.
If the issue persists the next time you launch the app:
1. If the app causing issues has been sideloaded—installed manually
2. Check for app updates in the Store.
3. Uninstall the app, then download it from the Store and reinstall it.
4. Clear app's cache.
5. Clear the app's data.
6. Check for system updates.
7. Check in with app developer for support.
8. Restart the phablet.
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only
Elite x3.
To check if the USB port or USB cable is faulty, connect the USB cable and
reboot the device.
and that Bluetooth devices are set to discoverable.
phablet, delete the profile and then add it again.
test.
Check if the SD card is supported (maximum of 2 TB).
Check if the phablet supports the file formatting on the SD card.
Restart the phablet.
Reset the phablet.
instead of through the Windows 10 Store—it may not have passed the
same quality checks as those in the Store, and should be uninstalled.
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