Before Calling Service Personnel - Toshiba DP-SW25T Owner's Manual

Before calling service personnel

If you think something is wrong, check the followings before contacting customer service.
Please see "Trouble indications" as well.
p.65
If This Happens
• Is the power cord plugged in? Is it connected to the projector?
No power
• Is the lamp cover loose?
Power goes out • Is the ambient temperature high?
• Is the air intake or air exhaust blocked?
during use
• Is the projector turned on?
No picture
• Is the mute function on?
• Is the brightness setting minimized?
• Are the connections set up correctly?
• Are all the connected devices functioning properly?
• Is the projector turned on?
No audio
• Is the mute function on?
• Is the volume setting minimized?
• Are the connections set up correctly?
• Are all the connected devices functioning properly?
• Is the input signal supported by the projector?
Picture not
• Is there something generating an abnormal video signal, for
displayed
correctly instance the video tape?
Picture blurred • Is the lens dirty? p.64
• Is the lens focus adjusted optimally?
Part of picture
• Is the projection distance within the projector's supported range?
out of focus
p.19
• Is the projector's screen placement angle tilted too far?
• Are the sharpness or sampling phase adjustments off?
• Are the brightness or contrast adjustments off?
Image is dark
• Is the lamp nearing the end of its service life?
• Are the color, tint, R-level, G-level, or B-level adjustments off?
Colors too light
• Is the screen dirty?
Bad shading
• Is the lamp nearing the end of its service life?
Remote control • Are the remote control's batteries drained?
• Are the batteries inserted into the remote control correctly?
doesn't work
• Is the remote control being used within the effective range?
• Are there any obstructions between the remote control and
projector?
• Are there any fluorescent or other bright lights shining at the
projector's infrared remote sensor?
Check
p.63
p.65
p.65
p.24
p.28
p.30
p.20
p.24
p.28
p.25
p.20
p.69 p.70
,
p.25
p.19
p.27 p.30
p.30
p.33
p.33
p.18
p.18
66
If This Happens
Memory PC card
images aren't
projected
The wireless
LAN PC card
doesn't work
p.30
Check
• Is the memory PC card inserted correctly?
• Is a PC card not supported by the projector inserted?
• Is the CARD indicator red? p.21
• Are there any JPEG files saved on the memory PC card?
• Are the files too large or in an unsupported format for the projector?
Convert them with the supplied software application.
• Is the wireless LAN PC card inserted correctly?
• Is a wireless LAN PC card not supported by the projector inserted?
The operation of cards other than the supplied product is not
guaranteed.
• Is the CARD indicator red? p.21
• Are the transmission mode and channel properly configured?
• Are there any obstructions between the computer and projector?
• Do your computer and OS support the supplied software
application? p.49
67
p.42
p.55
p.38