Sound Issues; Hdmi Connection Issues; Contact Us - Philips 5000 Series User Manual

Sound issues

The pictures are showing but sound quality is
poor:

Check that all cables are properly
connected.

Check that the volume is not set to 0.

Check that the sound is not muted.

Check that the sound settings are correctly
set.
The pictures are showing but sound comes
from one speaker only:

Verify that sound balance is set to the
centre.

HDMI connection issues

There are problems with HDMI devices:

Please note that HDCP (High-bandwidth
Digital Content Protection) support can
delay the time taken for a TV to TV content
from a HDMI device.

If the TV does not recognize the HDMI
device and no picture is displayed, please try
switching the signal source to another
device before switching it back again.

If there are intermittent sound disruptions,
please check that output settings from the
HDMI device are correct.

Contact us

If you cannot resolve your problem, please refer
to the FAQs for this model at
www.philips.com/support.
If the problem remains unresolved, please
contact your local Philips Customer Service
Centre.
Warning

Do not attempt to repair the TV yourself.
This may cause severe injury, irreparable
damage to your TV or void your
warranty.
Note

Please make a note of your TV model and
serial number before you contact Philips
Customer Service Centre. These
numbers are printed on the back/bottom
of the TV and on the packaging.
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