Faq / Troubleshooting - Philips Hadco ZoneScape 1-A Documentation

FAQ / Troubleshooting

I can't connect to ZoneScape via WiFi
I am connected to ZoneScape, I can't
control the ZoneScape Zones from the
App, I can't set schedules.
ZoneScape 1-A module documentation
 Check whether the ZoneScape
module is turned on and
powered
 Check whether the ZoneScape
module Antenna is attached
 Check whether you have entered
correctly the default key for
establishing a WIFI connection to
ZoneScape - "12345678"
 Check whether you have enabled
your WIFI interface from your
Smartphone "Settings"
 If you still can't connect to the
module, please press and hold
the module "reset" button for at
least 10 seconds. This will cause
the module to be set in actory
defaults mode. Then try to
access ZoneScape and connect
via WiFi to the module and use
the default key "12345678"
 After Applying factory defaults,
please make sure that you have
edited and applied the settings
written on page 5 of this Manual
 Check whether you have set the
ZoneScape IP address in the
ZoneScape APP "Settings" tab. If
the IP address in that tab is
different from the ZoneScape IP ,
set in the WEB configuration
interface , you need to make
sure that the IP address set in
the WEB configuration page
matches the IP Address in the
APP "settings" page.
 If you still can't control the
module from the App, please
press and hold the module
"reset" button for at least 10
seconds. This will cause the
module to be set in factory
.
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