Page 1 WF-C20600/WF-C20750/WF-C21000 User's Guide...
Page 3: Table Of Contents
Using Power Saving Settings ......................42 Changing the Sleep Timer Settings ....................42 Changing the Power Off Timer Settings ..................44 Epson Connect Solutions for Smartphones, Tablets, and More ............44 Setting Up Epson Connect Services....................45 Using Epson Email Print ....................... 46 Using the Epson iPrint Mobile App ....................
Page 4 Using Fire OS Printing ........................49 Using the Mopria Print Service ......................50 Using Windows 10 Mobile Printing ....................50 Using Epson Print and Scan App with Windows Tablets ..............51 Wi-Fi or Wired Networking........................52 Network Security Recommendations ....................52 Wi-Fi Infrastructure Mode Setup......................
Page 5 Copying Documents or Photos......................115 Copying Options..........................117 Printing from a Computer ........................122 Printing with the Standard Epson Printer Software - Windows ............122 Synchronizing Printer Settings for Optional Units - Windows ............123 Selecting Basic Print Settings - Windows ..................124 Paper Source Options - Windows ...................
Page 6 Checking Print Status - Mac....................163 Printing with the Epson Universal Print Driver - Windows..............164 Synchronizing Printer Settings - Epson Universal Print Driver - Windows ........165 Selecting Print Settings - Epson Universal Print Driver - Windows ..........166...
Page 7 Scanning in Epson Scan 2 ....................... 215 Additional Scanning Settings - Main Settings Tab ............... 219 Additional Scanning Settings - Advanced Settings Tab ............... 220 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........220 Image Format Options......................... 222...
Page 8 Scan Resolution Guidelines ......................222 Scanning with Document Capture Pro or Document Capture ............223 Scanning with Simple Scan in Document Capture Pro - Windows ..........223 Scanning with Job Scan in Document Capture Pro - Windows............ 225 Adding and Assigning Scan Jobs with Document Capture Pro - Windows ......226 Scanning Two Originals onto One Sheet (Stitching Images) - Windows ........
Page 9 Sending a Fax at a Specified Time ..................275 Sending a Fax on Demand ..................... 277 Sending a Stored Fax ......................278 Dialing Fax Numbers from a Connected Telephone ............... 280 Sending Faxes Using the Fax Utility - Windows ................280 Sending Faxes Using the Fax Utility - Mac ..................
Page 10 Checking Ink and Maintenance Box Status with Windows ............337 Checking Cartridge and Maintenance Box Status - Mac ............. 339 Purchase Epson Ink Cartridges and Maintenance Box (U.S. and Canada)........340 Purchase Epson Ink Cartridges and Maintenance Box (Latin America) ........... 340 Ink Cartridge and Maintenance Box Part Numbers ................
Page 11 Product Does Not Turn On or Off....................370 Noise After Ink Installation ......................370 Software Installation Problems ....................370 Solving Network Problems ....................... 371 Product Cannot Connect to a Wireless Router or Access Point ..........372 Network Software Cannot Find Product on a Network..............373 Wireless Network Connection is Unstable on a Mac ..............
Page 12 Incorrect Colors ........................... 396 Solving Scanning Problems ......................397 Scanning Software Does Not Operate Correctly ................. 398 Cannot Start Epson Scan 2 ......................398 Solving Scanned Image Quality Problems ..................399 Image Consists of a Few Dots Only..................... 399 Line of Dots Appears in All Scanned Images................400 Straight Lines in an Image Appear Crooked ................
Page 13 Uninstalling Product Software - Mac.................... 411 Where to Get Help (U.S. and Canada) ..................... 412 Where to Get Help (Latin America)....................413 Technical Specifications ........................415 Windows System Requirements ...................... 415 Mac System Requirements ......................416 Paper Specifications ........................417 Printable Area Specifications ......................
Page 14 A Note Concerning Responsible Use of Copyrighted Materials........... 446 Default Delay Times for Power Management for Epson Products ..........446 Copyright Attribution ........................446...
Page 15: Wf-C20600/Wf-C20750/Wf-C21000 User's Guide
WF-C20600/WF-C20750/WF-C21000 User's Guide Welcome to the WF-C20600/WF-C20750/WF-C21000 User's Guide. For a printable PDF copy of this guide, click here.
Page 16: Product Basics
Administrator's Guide. It is recommended that data is erased before disposing or giving away the product. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections.
Page 17: Product Parts - Front And Inside
Product Parts - Front and Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. Control panel Automatic Document Feeder (ADF) cover (F) ADF edge guides ADF input guide ADF output tray...
Page 18 Cover (E) Paper cassette 4 (C4) Paper cassette 3 (C3) Paper cassette 2 (C2) Paper cassette 1 (C1) Cover (J) Front cover (L) Ink cartridge cover (A) Document cover...
Page 19 Scanner glass External USB interface port Cleaning stick Document holder Maintenance box holder (H) Faceup tray (G) Duplexing unit (D1) Cleaning cloth holder Cleaning cloth Parent topic: Product Parts Locations...
Page 20: Product Parts - Back
Product Parts - Back Certain parts are labeled with a letter and number code. USB port LAN port Optional fax/Ethernet board mounting point AC inlet...
Page 21 Note: If you are using a USB connection, make sure you insert the cable in the correct orientation. With the optional fax boards installed...
Page 22: Optional Accessories And Replacement Parts
(Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Option or part Part number Replacement maintenance box...
Page 23: Using The Control Panel
Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Selecting the Date and Time Selecting Your Country or Region Setting a Password and Locking the Control Panel Setting User Feature Restrictions (Access Control) Changing LCD Screen Language Adjusting Control Panel Sounds...
Page 24: Status Icon Information
data light error light fax reception light Note: If the LCD screen is dark, touch the screen to wake the product from sleep mode. Status Icon Information Parent topic: Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Press the icon to view or change the current network settings.
Page 25: Selecting The Date And Time
Icons Description Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Select this icon to change the setting. Quiet Mode is disabled. Select this icon to change the setting. Enables sleep mode and turns off the LCD screen. Displays the help screen with how-to and troubleshooting topics.
Page 26 You see a screen like this: 3. Select Daylight Saving Time. 4. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) • Summer: it is spring or summer and your region uses Daylight Saving Time (DST) Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season.
Page 27: Selecting Your Country Or Region
Selecting Your Country or Region Before using your product, select the country or region in which you are using your product. Note: You must have the optional fax board installed to see this setting. If you change the country or region, your fax settings return to their defaults and you must select them again.
Page 28: Setting A Password And Locking The Control Panel
Setting a Password and Locking the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed: • Network settings • Web Service settings • Scan settings • System Administration settings • Fax settings (models with optional fax board installed) •...
Page 29 8. Turn Lock Setting on. When the control panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Entering Characters on the LCD Screen Using Presets...
Page 30: Entering Characters On The Lcd Screen
Parent topic: Using the Control Panel Related references Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Related tasks Setting User Feature Restrictions (Access Control) Entering Characters on the LCD Screen Follow these guidelines to enter characters on the LCD screen for passwords and other settings. •...
Page 31: Using Presets
Using Presets You can save frequently used copy, fax (models equipped with the optional fax board), and scan settings as presets. This lets you easily reuse them whenever necessary. Note: Presets can be locked by an administrator. If you cannot access or change presets, contact your administrator for assistance.
Page 32 You see a screen like this: 5. Select the settings you want to save and select Save.
Page 33 You see a screen like this: 6. Select the Name field.
Page 34: Setting User Feature Restrictions (Access Control)
You see a screen like this: 7. Use the on-screen keyboard to enter a name for the preset and select OK. 8. When you finish, select OK. When you copy, fax (models with optional fax board installed), or scan, you can use the preset by selecting Presets and selecting your preset name from the list.
Page 35: Changing Lcd Screen Language
1. Press the home button, if necessary. 2. Select Settings > General Settings > System Administration > Security Settings > Access Control. You see a screen like this: 3. Select On. 4. Enable Accept Unknown User Jobs to allow users to print from generic drivers or use the WSD scanning function.
Page 36: Adjusting Control Panel Sounds
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Language. You see a screen like this: 3.
Page 37: Adjusting The Screen Brightness
You see a screen like this: 3. Select Mute to turn off all control panel sounds, then go to step 7. 4. Select Normal Mode or Quiet Mode to adjust control panel sounds. Note: You can also select the icon on the home screen to adjust sounds. 5.
Page 38: Turning Off The Operation Time Out Setting
1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > LCD Brightness. You see a screen like this: 3. Select the – or + icons to decrease or increase the brightness. 4. Select OK to exit. Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting...
Page 39: Preventing Pc Connection Via Usb
You see a screen like this: 3. Set Operation Time Out to Off. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents. 1.
Page 40: Checking The Print Counter
You see a screen like this: 3. Scroll down and select PC Connection via USB. 4. Select Disable. Note: Select Yes to restart the product. Changes are not enabled until the product is restarted. Parent topic: Using the Control Panel Checking the Print Counter You can check the total number of prints, black-and-white prints, and color prints that have been printed.
Page 41: Checking For Software Updates
4. Press the home button to exit. Parent topic: Using the Control Panel Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support...
Page 42: Using Power Saving Settings
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
Page 43 You see a screen like this: 3. Do one of the following: • Select the – or + icon to decrease or increase the number of minutes. • Select the number of minutes on the LCD screen, select the number of minutes from the on- screen keypad, and select OK.
Page 44: Changing The Power Off Timer Settings
3. Select a time period between 30minutes and 12h (12 hours). Parent topic: Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages from your home, office, or even across the globe.
Page 45: Setting Up Epson Connect Services
• Epson iPrint Mobile App • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App.
Page 46: Using Epson Email Print
Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.
Page 47: Using The Epson Iprint Mobile App
Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive.
Page 48: Using Epson Scan To Cloud
Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.
Page 49: Android Printing Using The Epson Print Enabler
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Page 50: Using The Mopria Print Service
There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below.
Page 51: Using Epson Print And Scan App With Windows Tablets
You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive.
Page 52: Wi-Fi Or Wired Networking
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Configuring Email Server Settings Changing or Updating Network Connections Network Security Recommendations...
Page 53: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 54: Selecting Wireless Network Settings From The Control Panel
Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Page 55 6. Select Wi-Fi Setup Wizard. 7. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the on-screen keyboard to enter your network name. 8. Select the Enter Password field and enter your wireless password using the on-screen keyboard. Note: The network name and password are case sensitive.
Page 56: Wi-Fi Direct Mode Setup
LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the icon, you may have selected the wrong network name or entered the password incorrectly.
Page 57: Enabling Wi-Fi Direct Mode
Epson product Computer with a wireless interface Other wireless device Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired Networking Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point.
Page 58 • For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the instructions on your device. Select Next on the LCD screen to verify the product information, then open the Epson iPrint app on your device and select the product displayed on the LCD screen. Select Complete on the LCD screen.
Page 59: Wi-Fi Protected Setup (Wps)
You should see the number of connected devices (for example, 1/8). 7. Select Close to return to the home screen. Wi-Fi Direct icon is displayed on the LCD screen and indicates if Wi-Fi Direct is enabled on the product. Parent topic: Wi-Fi Direct Mode Setup Related references Status Icon Information...
Page 60 LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the icon, repeat these steps to try again.
Page 61: Printing A Network Status Sheet
Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Network Settings > Network Status > Print Status Sheet. You see a screen like this: 3.
Page 62 You see a screen like this: 3. Select Print Check Report. Note: Select OK to return to the Network Settings menu without printing a report. 4. Select Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking...
Page 63: Network Connection Report Codes And Messages
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. Error code Message Note: Error codes and messages listed here may not all apply to your product.
Page 64 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 65 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 66 Error code and message Solution If your product's Obtain IP Address setting is set to Auto, enable DHCP on your router or access point. If it is set to Incorrect IP address is assigned to the Manual, the IP address may be out of range or on a printer.
Page 67 Error code and message Solution E-11 If you set your product's TCP/IP Setup setting to Manual, check that the default gateway address listed on the Setup is incomplete. Confirm default network connection report is correct. Also turn on the gateway setup. Connection using the device that is set as the default gateway.
Page 68 Error code and message Solution E-13 Make sure your router, access point, and/or hub are turned on. Also make sure the TCP/IP setup on your Confirm the following: router, access point, and/or hub is not set manually; this -Entered security key/password is correct may cause your product's network settings to differ from the manually set up devices.
Page 69: Configuring Email Server Settings
Configuring Email Server Settings To use features such as scanning to email or forwarding faxes to email, you need to configure the email server. You can select settings for the email server using the control panel on the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance.
Page 70: Changing Or Updating Network Connections
Parent topic: Wi-Fi or Wired Networking Related tasks Scanning to Email Forwarding Received Faxes Changing or Updating Network Connections See these sections to change or update how your product connects to a network. Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi Connection Changing a Wi-Fi Connection to a Wired Network Connection Connecting to a New Wi-Fi Router Disabling Wi-Fi Features...
Page 71: Changing A Usb Connection To A Wi-Fi Connection
If you have already connected your product to your computer using a USB connection, you can change to a Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website. Parent topic: Changing or Updating Network Connections Related concepts...
Page 72: Disabling Wi-Fi Features
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary.
Page 73 You see a screen like this: 3. Select Router > Start Setup > Wi-Fi Setup > Others > Disable Wi-Fi. 4. Select Start Setup to disable Wi-Fi. Parent topic: Changing or Updating Network Connections...
Page 74: Enabling Epson Universal Print Driver (Pcl) Or Postscript Printing
Enabling Epson Universal Print Driver (PCL) or PostScript Printing Before enabling Epson Universal Print Driver (PCL) or PostScript printing on your product, make sure you have installed the software from the Epson website. To download the Epson Universal Print Driver or PostScript drivers, visit epson.com/support...
Page 75 3. Follow the on-screen instructions until you see this screen: 4. Select Yes: Network connection and click OK. Note: Select the Set Default of Printer Control Language to PCL6 checkbox if you want to set the default printer language to PCL6. Leave this option deselected to set the printer language to ESC/P- R.
Page 76 After the software finishes searching for products, you see a screen like this: 5. Do one of the following: • If you are installing one product, make sure Add EPSON Universal Print Driver is selected and continue with the next step.
Page 77 6. Open the Select a port to connect a printer menu and select an existing printer port, if necessary. Otherwise, skip this option to create a new port automatically. 7. Select the product you want to install from the Found Printers list. Note: Deselect the Set as default printer checkbox if you do not want the product to be set as your default printer.
Page 78: Installing The Postscript (Ps3) Printer Software - Windows
Installing the PostScript (PS3) Printer Software - Windows If you did not install the standard Epson printer software or Epson Universal Print Driver, you need to install the PostScript (PS3) printer software before you can adjust the print settings and print to your network printer.
Page 79: Selecting Pdl (Page Description Language) Settings
8. Click Start and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Selecting PDL (Page Description Language) Settings You can select settings for PCL and PostScript printing using the control panel on the product.
Page 80: Pdl Print Configuration Options
PDL Print Configuration Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing PDL Print Configuration Options Select the PDL Print Configuration options you want to use for PCL or PostScript printing. PDL Print Configuration...
Page 81 PDL Print Configuration Available Description option settings Auto Paper Ejection Ejects paper automatically when printing is stopped during a print job 2-Sided Printing Selects duplex printing PCL Menu Font Source Resident Uses a font preinstalled on the printer Download Uses a font you have downloaded Font Number 0 to 65535 Selects the default font number for the default font...
Page 82: Selecting Printer Language And Interface Settings
PDL Print Configuration Available Description option settings Paper Source Assign Makes the paper source select command compatible with HP LaserJet 4 Makes the paper source select command compatible with HP LaserJet 4000, 5000, and 8000 Makes the paper source select command compatible with HP LaserJet 5S PS Menu Error Sheet...
Page 83: Printing Language And Interface Options
Home screen. Printing Language and Interface Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Printing Language and Interface Options Select the printing language and interface options you want to use.
Page 84: Printing A Pcl Or Ps3 (Postscript) Status Sheet
Option Available Description settings USB I/F Timeout Setting 0, or 5 to 300 Specify the length of time before ending USB seconds communication from a computer using the PCL or PostScript driver. This setting is necessary to avoid endless USB communication. If you do not want USB communication to timeout, enter 0.
Page 85 You see a screen like this: 3. Select PS Font List or PCL Font List. 4. Select Print to print the status sheet. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing...
Page 86: Loading Paper
Using the Optional Paper Cassette Lock Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers (U.S. and Canada) Compatible Epson Papers (Latin America) Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel...
Page 87 You see this screen: 2. Select Load paper under the How To options.
Page 88 You see this screen: 3. Select one of the options.
Page 89 You see a screen like this: 4. Select How To.
Page 90 You see a screen like this: 5. Select the icon to scroll through the paper loading instructions. 6. If necessary, select the icon and select the size and type of paper you loaded on the LCD screen. Note: If the Paper Size Auto Detect setting is enabled, your product will automatically detect the size of the paper you loaded.
Page 91: Using The Optional Paper Cassette Lock
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Page 92: Paper Loading Capacity
1. Insert the paper cassette lock into the cassette handle. 2. Press the button on the paper cassette lock to pop out the key. Note: To unlock the paper cassette, insert the key all the way into the lock and pull out the lock. Parent topic: Loading Paper Related references...
Page 93 Letter (8.5 × 11 inches [216 × 279 mm]) Epson Multipurpose Plus Paper Epson Bright White Pro Paper 500 sheets: A3 (11.7 × 16.5 inches [297 × 420 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Card Stock 4 (43 to 66 lb [161...
Page 94 Letter (8.5 × 11 inches [216 × 279 mm]) Epson Multipurpose Plus Paper Epson Bright White Pro Paper 150 sheets: A3 (11.7 × 16.5 inches [297 × 420 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Epson Ultra Premium...
Page 95 A3 (11.7 × 16.5 inches [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) 8 × 10 inches (203 × 254 mm) Epson High Quality Ink Jet 50 sheets: Paper A3 (11.7 × 16.5 inches [297 × 420 mm]) Epson Presentation Paper 13 ×...
Page 96 Paper type Loading capacity Card Stock 5 (67 to 90 lb [251 30 sheets: to 350 g/m A6 (4.1 × 5.8 inches [105 × 148 mm]), A5 (5.8 × 8.2 inches [148 × 210 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 ×...
Page 97: Double-Sided Printing Capacity
Double-sided Printing Capacity Paper type Auto duplex (paper cassettes) Plain paper (17 to 24 lb [64 550 sheets: to 90 g/m A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) B5 (7.2 ×...
Page 98 Card Stock 3 (37 to 42 lb User-defined (5.5 × 7.2 inches to 11.7 × 17 inches [139.7 × 182 mm to [136 to 160 g/m 297 × 431.8 mm]) Epson Bright White Pro 500 sheets: Paper A3 (11.7 × 16.5 inches [297 × 420 mm]) Letter (8.5 ×...
Page 99: Compatible Epson Papers (U.s. And Canada)
You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Paper Type Size Part number...
Page 100: Compatible Epson Papers (Latin America)
Parent topic: Loading Paper Compatible Epson Papers (Latin America) You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office. Paper Type Size Part number...
Page 101: Selecting The Paper Settings For Each Source - Control Panel
Recycled Colored paper Color Pre-printed paper Preprinted Epson High Quality Ink Jet Paper High quality plain paper Thick paper (25 to 28 lb [91 to 105 g/m Card Stock 1 Thick paper (29 to 36 lb [106 to 135 g/m...
Page 102 You see a screen like this: 2. Select the paper source you want to select settings for.
Page 103: Paper Type Settings - Control Panel
You see a screen like this: 3. Select Paper Size. 4. Select the paper size you loaded. 5. Select Paper Type. 6. Select the paper type for the paper you loaded. 7. Enable the Prepunched setting if you are using pre-punched paper. 8.
Page 104: Selecting Default Paper Settings - Administrator
Colored paper Color Pre-printed paper Preprinted Epson High Quality Ink Jet Paper High Quality Plain Paper Thick paper up to 25 to 28 lb (91 to 105 g/m Card Stock 1 (91-105g/m2) Thick paper up to 29 to 36 lb (106 to 135 g/m...
Page 105: Selecting The Default Printer Settings
Parent topic: Loading Paper Selecting the Default Printer Settings You can change default printer settings using the control panel on the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1.
Page 106: Paper Source Settings Options
5. Select the options you want to use. 6. When you are finished, press the home button to exit. Paper Source Settings Options Parent topic: Selecting Default Paper Settings - Administrator Paper Source Settings Options Select the paper source options you want to use for your print jobs. Paper Source Available settings Description...
Page 107: Universal Print Settings Options
Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings > Universal Print Settings. You see a screen like this: 3.
Page 108 Universal Print Available settings Description Settings option Top Offset — Adjust the top or left margin. Left Offset Top Offset in — Adjust the top or left margin of the back page when printing Back double-sided. Left Offset in Back Skip Blank Page On Select On to skip printing of blank pages automatically.
Page 109: Placing Originals On The Product
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass...
Page 110 2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass.
Page 111: Placing Originals In The Automatic Document Feeder
Placing Originals in the Automatic Document Feeder You can place single- or multi-page original documents in the Automatic Document Feeder (ADF). You can also use the ADF to scan both sides of a 2-sided document. Make sure the originals meet the Automatic Document Feeder specifications before loading them.
Page 112 2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 3. Insert the originals into the ADF faceup and short edge first.
Page 113 Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax (models equipped with the optional fax board) screens lights up. Note: The ADF should automatically detect the size of your original. If the document size isn't automatically detected, you need to manually select it.
Page 114 Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown. Select the link below to select the copy orientation setting that matches how you loaded your original. Readable direction Left direction Parent topic: Placing Originals on the Product Related topics Copying...
Page 115: Copying
Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF.
Page 116 You see a screen like this: 5. To print more than one copy, press a number key on the product's control panel, or select Copies and use the on-screen keyboard to enter the number of copies. 6. Change any of the displayed settings as necessary. 7.
Page 117: Copying Options
10. When you are ready to copy, select the Copy icon. Note: To cancel printing, select Cancel on the LCD screen, then select Cancel Copy to confirm. Parent topic: Copying Related references Copying Options Related tasks Using Presets Related topics Placing Originals on the Product Loading Paper Copying Options...
Page 118 Copying option Available settings Description Reduce/Enlarge Auto Automatically sizes the image to fit the paper size you selected. Reduce to Fit Paper Automatically decreases the size of the image by the percentage you select. 100% Displays the conversion percentage. Use the + and - icons to adjust the percentage in increments of 1 or select the value and use the on-screen keypad to enter a percentage.
Page 119 Copying option Available settings Description Finishing Collate (Page Select to print multiple copies of a multi-page document in Order) ordered sets. Group (Same Select to print multiple copies of a multi-page document in Pages) unordered groups. Eject Paper Select Rotate Sort to print alternate paper orientations and paper sources (make sure the Paper Setting is set to Auto for this option).
Page 120 Copying option Available settings Description Book>2Pages Select On to copy two pages of a book onto separate sheets of paper. You can also choose the Scan Order. Continuous Select On to scan a large quantity of originals placed in the Scanning ADF as one job.
Page 121 Parent topic: Copying...
Page 122: Printing From A Computer
You can print with the standard Epson printer software using any Windows printing program, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 123: Synchronizing Printer Settings For Optional Units - Windows
Entering a User ID and Password for Printing Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Synchronizing Printer Settings for Optional Units - Windows You must sync the printer driver before you can use any optional equipment installed on the product. 1.
Page 124: Selecting Basic Print Settings - Windows
OK. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print.
Page 125 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings.
Page 126 5. Select the size of your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting. • To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox.
Page 127: Paper Source Options - Windows
Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Related tasks Printing Your Document or Photo - Windows Entering a User ID and Password for Printing...
Page 128: Multi-Page Printing Options - Windows
Standard For everyday text and image printing. High For photos and graphics with high print quality. Parent topic: Selecting Basic Print Settings - Windows Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper.
Page 129 You see this window:...
Page 130: Double-Sided Printing Options - Windows
5. Print a test copy of your double-sided document to test the selected settings. 6. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided Printing Capacity Related tasks...
Page 131: Selecting Finishing Options - Windows
Selecting Finishing Options - Windows You can select a variety of finishing options for your document or photo on the Finishing tab. 1. To store print jobs in the product's memory, select one of the Job Type options: • Select Normal Print to print jobs without storing them. •...
Page 132: Finishing Options - Windows
6. When printing documents of mixed sizes, select Specify Orientation. Click Settings to select orientation and binding margin options. Finishing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Epson Universal Print Driver Locked Setting Options Finishing Options - Windows You can select any of the Finishing options to customize your print.
Page 133: Selecting Additional Print Options - Windows
Sort Select how to sort print jobs with multiple copies. Staple Select the staple location for printed documents. Punch Select the hole punch location for printed documents. Fold/Saddle Stitch Select binding settings for folded or folded and saddle stitched printed documents. Note: The Staple, Fold/Saddle Stitch, and Punch options are available only when the necessary options are installed.
Page 134 3. Select Rotate 180° to print the image rotated 180° from its original orientation. Custom Color Correction Options - Windows Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Printing Your Document or Photo - Windows...
Page 135: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
Page 136: Image Options And Additional Settings - Windows
Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
Page 137: Header/Footer Settings - Windows
Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation. Parent topic: Selecting Additional Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.
Page 138: Selecting A Printing Preset - Windows
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) • Page Number • Text Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
Page 139: Selecting Extended Settings - Windows
4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product.
Page 140: Extended Settings - Windows
7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Print Mode Selects how print jobs are processed by the computer's or product's memory.
Page 141 Skip Blank Page Ensures that your product does not print pages that contain no text or images. Offset Settings Lets you make fine-tune adjustments to the print position of data on your printout. Print Density Sets the level of ink coverage for double-sided printing. Automatically change to monochrome mode Select to print automatically in monochrome instead of color.
Page 142: Printing Your Document Or Photo - Windows
Once you have selected your print settings, you are ready to save your settings and print. 1. Click OK to save your settings. You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows...
Page 143: Locking Printer Settings - Windows
Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties. •...
Page 144: Locked Setting Options
5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows Locked Setting Options Select the options you want to use for any locked print settings.
Page 145 Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete Lets you add or delete a customized anti-copy pattern Settings Lets you select the arrangement, size, and other settings for the custom anti-copy pattern Watermark Various text...
Page 146: Entering A User Id And Password For Printing
Setting Options Description All Document — Lets you lock all print settings Settings Parent topic: Locking Printer Settings - Windows Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able to print.
Page 147: Selecting Default Print Settings - Windows
5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session.
Page 148: Changing The Language Of The Printer Software Screens
Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the...
Page 149: Changing Automatic Update Options
• To disable the automatic update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Checking for Software Updates...
Page 150: Printing With The Epson Standard Printer Software - Mac
Printing with the Epson Standard Printer Software - Mac You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website.
Page 151 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 152 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
Page 153 12. Select the Print Quality setting you want to use. 13. Select any of the available print options. Paper Source Options - Mac Print Quality Options - Mac Print Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac...
Page 154: Paper Source Options - Mac
Related references Paper or Media Type Settings - Printing Software Related tasks Selecting Page Setup Settings - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source.
Page 155: Print Options - Mac
Note: If you are printing an envelope, select the icon. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac...
Page 156: Selecting Print Layout Options - Mac
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with the Epson Standard Printer Software - Mac Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up...
Page 157: Double-Sided Printing Options And Adjustments - Mac
3. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Double-sided Printing Capacity Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings or Output Settings pop-up menu to set up your double-sided print job.
Page 158: Color Matching And Color Options - Mac
4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus.
Page 159: Selecting Finishing Options - Mac
Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos.
Page 160: Finishing Options - Mac
• Select a Punch option to choose where the holes are punched. Finishing Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Finishing Options - Mac You can select any of the available options in the Finishing pop-up menu.
Page 161: Printing Preferences - Mac
5. Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Note: Some settings are available only if the necessary options are installed.
Page 162: Printing Your Document Or Photo - Mac
Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool. Reduce Print Data Size Increases print data compression to improve print speed.
Page 163: Checking Print Status - Mac
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status.
Page 164: Printing With The Epson Universal Print Driver - Windows
Printing Your Document or Photo - Mac Printing with the Epson Universal Print Driver - Windows You can print with the Epson Universal Print Driver using any Windows printing program, as described in these sections. Synchronizing Printer Settings - Epson Universal Print Driver - Windows...
Page 165: Synchronizing Printer Settings - Epson Universal Print Driver - Windows
Control Panel. Click Printer under Hardware and Sound, then right-click EPSON Universal Print Driver and select Properties. • Windows XP: Click Start and select Printers and Faxes. Right-click EPSON Universal Print Driver and select Properties. 2. Click the Optional Settings tab.
Page 166: Selecting Print Settings - Epson Universal Print Driver - Windows
The product's settings and other information appears in the Current Printer Information area. 4. Click OK. Parent topic: Printing with the Epson Universal Print Driver - Windows Selecting Print Settings - Epson Universal Print Driver - Windows Select the basic settings for the document or photo you want to print.
Page 167 Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select EPSON Universal Print Driver as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings.
Page 168: Selecting Default Print Settings - Epson Universal Print Driver - Windows
EPSON Universal Print Driver and select Manage > Printing Preferences. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click EPSON Universal Print Driver and select Print Preferences. • Windows 7: Click and select Devices and Printers.
Page 169 Control Panel. Click Printer under Hardware and Sound, right-click EPSON Universal Print Driver, and select Printing Preferences. • Windows XP: Click Start and select Printers and Faxes. Right-click EPSON Universal Print Driver and select Printing Preferences. You see the printer settings window: Note: For more information about a setting, right-click it and select Help.
Page 170: Locking Printer Settings - Epson Universal Print Driver - Windows
Control Panel. Click Printer under Hardware and Sound, then right-click EPSON Universal Print Driver and select Properties. • Windows XP: Click Start and select Printers and Faxes. Right-click EPSON Universal Print Driver and select Properties. 2. Click the Optional Settings tab.
Page 171: Epson Universal Print Driver Locked Setting Options
6. Click OK. Epson Universal Print Driver Locked Setting Options Parent topic: Printing with the Epson Universal Print Driver - Windows Epson Universal Print Driver Locked Setting Options Select the options you want to use for any locked print settings.
Page 172: Adding Network Printers - Epson Universal Print Driver - Windows
Allows printing of 16 pages on one sheet of paper Parent topic: Locking Printer Settings - Epson Universal Print Driver - Windows Adding Network Printers - Epson Universal Print Driver - Windows You can use the Epson Universal Print Driver to find and add network printers.
Page 173 Control Panel. Click Printer under Hardware and Sound, then right-click EPSON Universal Print Driver and select Properties. • Windows XP: Click Start and select Printers and Faxes. Right-click EPSON Universal Print Driver and select Properties. 2. Click the Optional Settings tab.
Page 174 3. Click Network printer search. 4. When you see the search results, select Add found printers. You see a screen like this: 5. Select the printer or printers you want to add. 6. Click Add to Printer Folder. The selected printer or printers appear in the lower section of the screen. 7.
Page 175: Printing With The Postscript (Ps3) Printer Software - Windows
8. Click OK. Parent topic: Printing with the Epson Universal Print Driver - Windows Printing with the PostScript (PS3) Printer Software - Windows You can print with the PostScript (PS3) printer software using any Windows printing program, as described in these sections.
Page 176 • Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]) • Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]) • No. 10 (4.1 × 9.5 inches [105 × 241 mm]) 1. Open a photo or document for printing. 2.
Page 177 4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select the paper type as the Media setting. 6. Select one of the following as the Color setting: • To print text and graphics in black only, select the Black & White setting. •...
Page 178: Selecting Default Print Settings - Postscript Printer Software - Windows
10. Click OK when you are finished. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Paper Source Options - Windows Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session.
Page 179: Printing With The Postscript (Ps3) Printer Software - Mac
You see the printer settings window: 2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
Page 180: Selecting Basic Print Settings - Postscript Printer Software - Mac
Parent topic: Printing from a Computer Selecting Basic Print Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: •...
Page 181 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using.
Page 182 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing. 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 183 9. Select All Pages From or First Page From and select the paper source you want to print from. 10. Select Printer Features from the pop-up menu. You see these settings: 11. Select a MediaType setting. 12. Select any of the following from the pop-up menu as necessary: •...
Page 184: Cancelling Printing Using The Product Control Panel
Printing Your Document or Photo - Mac Cancelling Printing Using the Product Control Panel If you need to cancel printing, select Stop on the LCD screen, then select Job List. Select the job you want to cancel and select Delete, then select Yes to confirm. Parent topic: Printing from a Computer...
Page 185: Scanning
Starting a Scan Using the Product Control Panel Setting Up and Scanning to a Network Folder or FTP Server Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smart Device...
Page 186 • Memory Device saves your scanned file on a USB device and lets you select the file format, quality, and other settings. • Cloud sends your scanned files to a destination that you have registered with Epson Connect. • Storage saves your scanned file to a specified folder in the product's hard drive.
Page 187: Scanning To Email
Setting Up a WSD Port (Windows 7/Windows Vista) Control Panel Scanning Options Parent topic: Starting a Scan Related tasks Using Epson Scan to Cloud Using Presets Entering Characters on the LCD Screen Related topics Placing Originals on the Product Scanning to Email You can scan an original and email the scanned file using your product's control panel.
Page 188 You see a screen like this: 4. Select Email.
Page 189 You see a screen like this: 5. Do one of the following: • Select an email address from any of the displayed frequent contacts. • Select Keyboard to use the on-screen keyboard to enter the email address for the recipient(s) and select OK.
Page 190: Scanning To A Connected Computer
Capture Pro (Windows) or Document Capture (Mac) and automatically scan using those settings on your product control panel. Note: Be sure you have installed Epson Scan 2 and Document Capture Pro (Windows) or Document Capture (Mac) on your computer before scanning to your computer.
Page 191 You see a screen like this: 4. Select Computer.
Page 192 You see a screen like this: 5. Select the + icon to choose a computer to scan to, and select it when it appears. Note: The computer you want to scan to must be on the same network as the product or connected to the product with a USB cable.
Page 193 The Select Job screen appears: 6. Select one of the scan job options. Note: The default scan job is Scan to PDF. Any additional scan job options must be added in Document Capture Pro (Windows) or Document Capture (Mac). 7. Select the Save icon. Document Capture Pro (Windows) or Document Capture (Mac) scans the original to the connected computer.
Page 194: Scanning To A Memory Device
Scanning to a Memory Device You can scan an original and save the scanned image to a external USB device connected to your product. 1. Insert an external USB device into the product's USB port. 2. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place all of the pages in the ADF.
Page 195: Scanning To The Product's Hard Drive
You see a screen like this: 6. Select the settings as necessary. 7. Select Presets to save your scan settings. Note: Presets can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 8.
Page 196 1. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place all of the pages in the ADF. 2. Press the home button, if necessary. 3. Select Scan. You see a screen like this: 4.
Page 197 You see a screen like this: 5. Select a folder destination. 6. Select settings as necessary. 7. Select Presets to save your scan settings. Note: Presets can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
Page 198: Scanning To The Cloud
You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning.
Page 199 8. Select the Upload icon. Your product scans your original and saves the scanned file to the selected destination. Parent topic: Starting a Scan Using the Product Control Panel Related tasks Setting Up Epson Connect Services Related topics Placing Originals on the Product...
Page 200: Setting Up A Wsd Port (Windows 7/Windows Vista)
Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows 10 and Windows 8.x).
Page 201 Note: Not all options or settings may be available, depending on the Scan to option selected. Scan Settings Available options Description Color Mode B&W Select to scan images in black and white Color Select to scan images in color File Format JPEG Select for photos.
Page 202 Scan Settings Available options Description Mixed Size Originals Select On to scan originals of varying sizes in their original sizes Density Varying levels Adjust the lightness or darkness of scanned images. Remove Background Varying levels Select the darkness of the background Remove Shadow Erase the shadows that appear in the center of a document when copying a book or the shadows...
Page 203: Setting Up And Scanning To A Network Folder Or Ftp Server
Setting Up and Scanning to a Network Folder or FTP Server Before you can scan to a network folder on your computer or on an FTP server, you need to create a shared folder and optionally register its location to your product's contact list. Select the links below as necessary to create and register the folder, and to scan to it over the network.
Page 204 2. If the computer's name uses any characters that are not alphanumeric (letters or numbers), do one of the following to change the computer's name: • Windows 10 or 8.x: Select Rename this PC and follow the on-screen prompts. • Windows 7: Select Change Settings, change the computer's name, and click OK. (See Windows Help for instructions, if necessary.) Note: You need to be logged into Windows as an administrator to change the computer's name.
Page 205: Registering Contacts For Network Folder Or Ftp Scanning - Web Config
13. Click OK or Close. Now you can register the folder path to your product contacts list. Parent topic: Setting Up and Scanning to a Network Folder or FTP Server Registering Contacts for Network Folder or FTP Scanning - Web Config You can register a list of contacts for scanning to a network folder or FTP server using Web Config and your computer's internet browser.
Page 206: Registering Contacts For Email, Network, Or Ftp Scanning - Control Panel
• Connection Mode: For FTP locations, select Passive Mode if there is a firewall between the product and FTP server. • Port Number: For FTP locations, enter the port number. • Certificate Validation: For FTP locations, choose to enable or disable an imported certificate. 8.
Page 207 You see a screen like this: 5. Select Add New. 6. Select Add Contact. 7. Do one of the following: • To create a contact for scanning to fax, select Fax (models with optional fax board installed). • To create a contact for scanning to email, select Email. •...
Page 208: Scanning To A Network Folder Or Ftp Server
Select any other fax settings as necessary. • For an email contact, select the Email Address field. Use the on-screen keyboard to enter the address and select OK. • For a network folder or FTP location, select the Communication Mode field and select Network Folder (SMB) or FTP.
Page 209 You see a screen like this: 4. Select Network Folder/FTP.
Page 210 You see a screen like this: 5. Do one of the following: • Choose a saved location on the Destination tab. • Select Keyboard, select the Communication Mode field, and select Network Folder (SMB) or FTP. Then select the Enter Location field, enter the folder location, and select OK. Enter other information as necessary.
Page 211: Starting A Scan Using The Epson Scan 2 Icon
Placing Originals on the Product Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 212 You see an Epson Scan 2 window like this:...
Page 213: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 214 You see an Epson Scan 2 window like this:...
Page 215: Starting A Scan From A Smart Device
Placing Originals on the Product Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it.
Page 216 Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
Page 217 You see this window:...
Page 218 3. Select the Scanning Side setting if you are scanning from the ADF. 4. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.
Page 219: Additional Scanning Settings - Main Settings Tab
Placing Originals on the Product Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 220: Additional Scanning Settings - Advanced Settings Tab
Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 221 12. Confirm the File Name setting and select a Folder setting for your document. 13. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 Related topics Placing Originals on the Product...
Page 222: Image Format Options
Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.
Page 223: Scanning With Document Capture Pro Or Document Capture
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...
Page 224 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 225: Scanning With Job Scan In Document Capture Pro - Windows
2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 226: Adding And Assigning Scan Jobs With Document Capture Pro - Windows
You see a window like this: 4. Select one of the scan jobs (or click Job Settings to create a new scan job). The product scans the loaded original and saves it according to the job settings. 5. Depending on the settings for the scan job you selected, you may be able to view and edit the pages before saving them.
Page 227 1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 228 You see a window like this: 4. To add a scan job, click the New Job icon. 5. Enter a name for the new job, and select any settings as necessary from the following options: • Scan: select the size, color, or resolution •...
Page 229: Scanning Two Originals Onto One Sheet (Stitching Images) - Windows
Scanning Two Originals onto One Sheet (Stitching Images) - Windows You can scan both sides of a double-sided or folded original in Document Capture Pro and combine them into a single image with the Epson Scan 2 Stitch Images setting (not available for all products).
Page 230 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start and select All Programs or Programs.
Page 231 You see an Epson Scan 2 window like this:...
Page 232: Scanning Multi-Page Originals As Separate Files - Windows
Your product scans the original and the image appears in the Edit Scanned Results window. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
Page 233 • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. Select the Job Scan tab.
Page 234 5. Select New Job and select the scan settings. Click Next when finished. You see a window like this: 6. Select the Apply job separation checkbox. 7. Select the method you want to use to separate the originals as the Separator setting. Click Separation Settings to specify the settings for the selected option.
Page 235: Scanning With Document Capture - Mac
Note: Settings may vary depending on the software version you are using. See the Help menu in Document Capture at any time for more information. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this:...
Page 236 Note: See the Help information in Document Capture for details. 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
Page 237 7. Click Scan. You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 238: Adding And Assigning Scan Jobs With Document Capture - Mac
11. Depending on the destination you chose, click OK or Send to complete the operation. Adding and Assigning Scan Jobs with Document Capture - Mac Parent topic: Scanning with Document Capture Pro or Document Capture Related topics Placing Originals on the Product Adding and Assigning Scan Jobs with Document Capture - Mac You can add scan jobs that contain specific scan settings and use the jobs when you scan from your product control panel or Document Capture.
Page 239: Entering A User Id And Password For Scanning
If you enabled Access Control on your product, a user ID and password may be required to scan. You can enter the user ID and password in Epson Scan 2. Note: If you do not know the user ID or password, contact your administrator for assistance.
Page 240: Faxing
Note: When using the Epson Universal Print Driver or PostScript (PS3) printer software with the product, you can fax using the printer buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support...
Page 241 1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If more than one optional fax board is installed on your product, you can connect more than one phone cable. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product.
Page 242 DSL connection Telephone wall jack DSL filter DSL modem...
Page 243 ISDN connection ISDN wall jack Terminal adapter or ISDN router...
Page 244 2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product.
Page 245 Any phone or answering machine must be connected to the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS.
Page 246: Setting Up Fax Features
Related tasks Receiving Faxes Automatically Using the Fax Setup Wizard Setting the Number of Rings to Answer Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes.
Page 247 You see a screen like this: 3. Select Proceed. 4. On the fax header screen, use the displayed keypad to enter the sender name for your fax source, such as your name or a business name. You can enter up to 40 characters. Select OK when you are done.
Page 248: Selecting The Line Type
• If you do not have a distinctive ring service, select Skip and go step 9. Note: Distinctive ring services allows you to have several phone numbers on one phone line. Each number is assigned a different ring pattern. You can use one number for voice calls and another for fax calls.
Page 249: Setting The Number Of Rings To Answer
Note: This setting can be locked by an administrator. If you can't access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Fax Settings > Basic Settings > Line Type > PBX. You see a screen like this: 3.
Page 250: Selecting Advanced Fax Settings
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Fax Settings > Basic Settings > Rings to Answer. You see a screen like this: 3.
Page 251: Basic Settings - Fax
Note: These settings can be locked by an administrator. If you cannot access or change these setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Fax Settings. You see a screen like this: 3.
Page 252 Note: If more than one optional fax board is installed on your product, the Expansion Line Settings menu appears. You can select certain settings below for each added line. Setting Options Description Fax Speed Fast(33,600bps) Sets the speed at which you send and receive faxes. Medium(14,400bps) Slow(9,600bps) Turns on Error Correction Mode (ECM) to...
Page 253 Setting Options Description Distinctive Ring If you are using a Distinctive Ring Service on your phone line, your telephone company can assign two Single or more phone numbers to the same line and assign Double different ring patterns to each. If you use this service, select the number of rings for your fax number so Triple your product can receive faxes on the correct...
Page 254: Send Settings - Fax
Related topics Setting Up Contacts and Contact Groups Send Settings - Fax Set the send options you want to use for outgoing faxes. Setting Options Description Auto Rotation Sends an A4 or letter-size document that is placed long edge first into the ADF as an A3-size fax. Quick memory send Sends the first page of a multi-page document as soon as it finishes scanning.
Page 255 Setting Options Description Unconditional Save to Inbox Saves received faxes in printer's inbox Save/Forward Save to Computer Converts received faxes to PDFs and saves them on a computer connected to the printer Save to Memory Converts received faxes to PDFs and saves them on Device an external memory device connected to the printer Forward...
Page 256 Setting Options Description Acting Print On(Split to Pages) Select to split large incoming faxes across multiple sheets. On (Reduce to Fit) Select to reduce the size of large received faxes to fit on the paper size in the selected paper source. Select to print large incoming faxes at their original size on multiple sheets, if necessary.
Page 257: Report Settings - Fax
Report Settings - Fax Set the options you want for fax reports. Setting Options Description Forwarding Report Print on Error Prints a report after forwarding a received document only if an error occurs Print Prints a report after forwarding a received document Do Not Print Does not print a report after forwarding a received document...
Page 258: Security Settings - Fax
Setting Options Description Report Format Simple Prints a simple fax report Detail Prints a fax report that includes error codes Fax Log Output Method Print Prints fax reports Save to Memory Saves fax reports to an inserted memory device. Device Select Create a folder to save fax data to create a folder on the inserted memory device.
Page 259: Setting Up The Fax Utility - Windows
• Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. The first time you use the FAX Utility, you see this introduction window:...
Page 260 You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features...
Page 261: Setting Up Contacts And Contact Groups
Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing. You can also set up contact groups to send a fax message to multiple contacts. Note: Contacts can be locked by an administrator.
Page 262 You see a screen like this: 3. Select the Recipient tab. Enter the administrator password, if necessary.
Page 263 You see a screen like this: 4. Select the icon. 5. Select Add Contact.
Page 264 You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK. 8.
Page 265: Editing Or Deleting A Contact
12. Select OK. Parent topic: Setting Up Contacts and Contact Groups Related tasks Entering Characters on the LCD Screen Editing or Deleting a Contact You can edit or delete any of the contacts on your list. 1. Press the home button, if necessary. 2.
Page 266: Creating A Contact Group
You see a screen like this: 5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, select the item you want to change, enter the correct information, and select OK.
Page 267 You see a screen like this: 3. Select the Recipient tab. Enter the administrator password, if necessary. 4. Select the icon. 5. Select Add Group.
Page 268 You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK. 8.
Page 269: Editing Or Deleting A Contact Group
Parent topic: Setting Up Contacts and Contact Groups Related tasks Entering Characters on the LCD Screen Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries. You can also delete the entire contact group.
Page 270: Sending Faxes
You see a screen like this: Note: If you want to delete the entire group, select Delete. 5. To edit the group, select Edit. 6. Select Contact(s) Added to the Group. You see a list of the contacts in your group. 7.
Page 271: Sending Faxes From The Product Control Panel
Sending Faxes Using the Fax Utility - Windows Sending Faxes Using the Fax Utility - Mac Parent topic: Faxing Sending Faxes from the Product Control Panel See these sections to send faxes using the product's control panel. Sending a Fax Using the Keypad, Contact List, or History Fax Sending Options Sending a Fax at a Specified Time Sending a Fax on Demand...
Page 272 You see a screen like this: Note: To fax a double-sided document, place your document in the ADF and turn on the ADF 2- Sided setting. (You cannot fax double-sided documents in color.) 4. Do one of the following to select fax recipients: •...
Page 273 • Select the icon to display the sent fax history. Note: To delete entered recipients, select the Enter Recipient field, select the recipient you want to delete, and select Remove. 5. If you need to change any fax settings, select Fax Settings and select your settings. 6.
Page 274: Fax Sending Options
Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Fax Sending Options While sending a fax, you can select Fax Settings and select these options. Setting Options Description Original Size (Glass) Various sizes Sets the size for a document placed on the scanner glass Original Type Text...
Page 275: Sending A Fax At A Specified Time
Setting Options Description Direct Send Select On to send black-and-white faxes to a single recipient as soon as the connection is made, without saving the scanned image to memory. You cannot use this setting when sending a color fax or sending a fax to multiple recipients.
Page 276 You see a screen like this: 4. Enter a fax number or select a number from the Frequent, Recipient or Recent lists. 5. Select Fax Settings. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select 9.
Page 277: Sending A Fax On Demand
Related references Fax Sending Options Related tasks Selecting the Date and Time Checking Fax Status Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Sending a Fax on Demand You can store one scanned document (up to 100 black-and-white pages) and have it sent automatically when another fax machine requests it.
Page 278: Sending A Stored Fax
4. Select Polling Send/Board. 5. Select Polling Send. 6. Review the displayed Polling Send Box settings. If you need to make changes, select Settings. Make any necessary changes and select OK. 7. Select Add Document. 8. Review the displayed Fax Settings. Make any necessary changes. 9.
Page 279 You see a screen that looks like this: 4. Select Menu. 5. Set Store Fax Data to On. 6. Select Close. 7. Select any other fax settings as necessary and select Close. 8. Select the Store icon. Your document is scanned, stored, and briefly previewed. 9.
Page 280: Dialing Fax Numbers From A Connected Telephone
Dialing Fax Numbers from a Connected Telephone If you have connected a telephone to the EXT port on your product, you can send a fax by dialing the fax number from the connected telephone. If the recipient's phone number and fax number are the same, you can speak to the recipient before sending the fax.
Page 281 You see a window like this: 2. Select your product with the FAX option as the printer. 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen.
Page 282 If you’re faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information.
Page 283: Sending Faxes Using The Fax Utility - Mac
7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next.
Page 284 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4.
Page 285 You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book.
Page 286: Receiving Faxes
You see this window: 9. Select the Color and Image Quality settings you want to use for your fax. 10. Click Fax. Parent topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling...
Page 287: Receiving Faxes Automatically
If you connected a telephone to your product so you can use the same phone line for faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a button on your product to receive the fax.
Page 288: Forwarding Received Faxes
6. Select the Receive icon to start receiving the fax. 7. Hang up the telephone. Parent topic: Receiving Faxes Related references Basic Settings - Fax Related tasks Receiving Faxes Automatically Forwarding Received Faxes You can forward received faxes to another fax machine, or convert the faxes into PDF documents and forward them to a shared folder on the network or to an email address.
Page 289: Receiving A Fax By Polling
Note: If you want to print the fax automatically before forwarding it, select Yes and Print. 3. Select Add Entry and select the forwarding destinations from the contacts list. 4. When you are finished selecting your forwarding destinations, select Close. 5.
Page 290: Viewing A Fax On The Lcd Screen (Using The Fax Box)
3. Select Menu. 4. Select Extended Fax. 5. Set Polling Receive to On. 6. Select Close. 7. Enter the fax number you expect to receive the fax from. 8. Select the Polling icon to start receiving the fax. Parent topic: Receiving Faxes Viewing a Fax on the LCD Screen (Using the Fax Box) You can save received faxes in your product's memory and view them on the LCD screen.
Page 291 You see a screen like this: 3. Set Save to Inbox to On. 4. Press the home button. 5. Select Fax Box. 6. Do one of the following: • Select Inbox/Confidential to view received documents. • Select Stored Documents to view saved documents that have not been sent when Store Fax Data is set to On.
Page 292: Checking Fax Status
Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the memory is full, you can only forward or print incoming faxes. Parent topic: Receiving Faxes Checking Fax Status You can check the status of current fax jobs, or faxes that have been received or sent on the product control panel.
Page 293: Printing Fax Reports
• To check the history of faxes that have been sent, received, or saved, select Log and select the job you want to check. Note: If you see a numbered icon above the icon on your product's LCD screen or the reception light is flashing, received faxes have been temporarily saved to the product's memory.
Page 294: Fax Report Options
Fax Report Options Parent topic: Faxing Related references Report Settings - Fax Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the previous fax that was sent or received through polling. Fax Log View or print a report on recent fax transmissions.
Page 295: Using External Usb Devices With Your Product
Connecting a USB Device Connect a USB device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with the product.
Page 296: Viewing And Printing From The Lcd Screen
• Mac: Drag the removable disk icon for your USB device from the desktop into the trash. Caution: Do not remove a USB device before completing the procedure above or you may lose data from the flash drive. 2. Pull the USB device or cable out of the USB port on the front of the product. Parent topic: Using External USB Devices with Your Product Viewing and Printing from the LCD Screen...
Page 297 You see a screen like this: 3. Select JPEG. Note: If you have more than 999 JPEG images on your device, the images are divided into groups, and you must first select the group you want to display. 4. Do one of the following to select your photos: •...
Page 298: Print Setting Options - Jpeg Mode
7. Select Copies on the LCD screen and use the numeric keypad on the screen to select the number of copies (up to 9999). 8. When you are ready to print, select the Print icon. Note: To cancel printing, select Stop or Cancel on the LCD screen, then select Cancel Print From Memory Device to confirm.
Page 299 Print settings Available options Description Finishing Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets. Group (Same Pages) Select to print multiple copies of a multi-page document in unordered groups. Eject Paper Choose if you want printouts ejected offset for each set of copies.
Page 300: Printing Tiff And Pdf Files
Print settings Available options Description File Storing Setting Select the file storage settings you want to use. Folder (Required) File Name File Password User Name * Displayed when the optional finisher unit is installed. Note: Fix Red-Eye makes corrections to printouts, not the original photo files. Depending on the type of photo, parts of the image other than the eyes may be corrected.
Page 301 You see a screen like this: 3. Select TIFF or PDF. You see a list of the available files. 4. Select the file you want to print. Note: To view information about the file, select the arrow icon at the end of the file name. 5.
Page 302: Print Setting Options - Tiff Mode
Print Setting Options - TIFF Mode Print Setting Options - PDF Mode Parent topic: Viewing and Printing from the LCD Screen Print Setting Options - TIFF Mode Select the print settings you want to use when printing a TIFF from a USB device. Note: Not all options or settings may be available, depending on the file format.
Page 303 Print settings Available options Description Finishing Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets. Group (Same Pages) Select to print multiple copies of a multi-page document in unordered groups. Eject Paper Select Shift Sort* to eject offset printouts for each set of copies.
Page 304: Print Setting Options - Pdf Mode
Print Setting Options - PDF Mode Select the print settings you want to use when printing a PDF from a USB device. Note: Not all options or settings may be available, depending on the file format. Basic Settings Print settings Available options Description Recent to old or...
Page 305: Transferring Files On A Usb Device
Print settings Available options Description Finishing Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets. Group (Same Pages) Select to print multiple copies of a multi-page document in unordered groups. Eject Paper Select Rotate Sort to print alternate paper orientations and paper sources (make sure the Paper Setting is set to Auto for this option).
Page 306: Setting Up Usb Device Access
Parent topic: Using External USB Devices with Your Product Setting Up USB Device Access Before you can access a USB device inserted into the USB port on the front of your product, you may need to enable the access setting. Caution: Remove the USB device before you change this setting or you may lose data from the device.
Page 307: Using Your Product's Internal Storage
Using Your Product's Internal Storage You can store files to the product's internal hard drive to quickly and easily print, email, or transfer them later without using a computer. Follow the instructions here to access and save files to the product's internal hard drive. Storage Folder Types Printing a Stored File Saving Stored Files to an External USB Device...
Page 308 Personal folder Default folder User-created folder User-created folder with password protection Type of folder Description Default folder The default folder is Shared Folder. You cannot rename, set a password for, or delete this folder. All users can store files in the default folder. Files in the default folder can be password-protected to limit access.
Page 309: Printing A Stored File
Type of folder Description Personal folder If the product is equipped with user authentication, an administrator can create personal folders for specific users. A personal folder is only displayed if it belongs to the user that is logged in, and only that user can store and access the files.
Page 310 You see a screen like this: 4. Select the file you want to print.
Page 311: Saving Stored Files To An External Usb Device
You see a screen like this: 5. Select Copies and set the number of copies you want to print. 6. Change any print settings as needed. 7. Select the Print icon. Parent topic: Using Your Product's Internal Storage Saving Stored Files to an External USB Device You can save a file in a storage folder to an external USB device connected to your product.
Page 312 You see a screen like this: 3. Select the folder containing the file you want to save to an external USB device and select Open.
Page 313 You see a screen like this: 4. Select the file.
Page 314 You see a screen like this: 5. Select Send/Save.
Page 315 You see a screen like this: 6. Select Storage to Memory Device.
Page 316: Emailing Stored Files
You see a screen like this: 7. Change any save settings as necessary. 8. Select the Save icon. Parent topic: Using Your Product's Internal Storage Related tasks Connecting a USB Device Emailing Stored Files You can email a file saved in a storage folder. Note: Email server settings must be configured before you can send email.
Page 317 You see a screen like this: 3. Select the folder containing the file you want to print and select Open.
Page 318 You see a screen like this: 4. Select the file. 5. Select Send/Save.
Page 319 You see a screen like this: 6. Select Storage to Email.
Page 320: Saving Stored Files To A Network Folder
You see a screen like this: 7. Select a contact or select Keyboard to enter the recipient's email address. 8. Set the save settings as necessary. 9. Select the Send icon. Parent topic: Using Your Product's Internal Storage Related tasks Configuring Email Server Settings Saving Stored Files to a Network Folder You can save a file saved in a storage folder to a network folder.
Page 321 You see a screen like this: 3. Select the folder containing the file you want to print and select Open.
Page 322 You see a screen like this: 4. Select the file. 5. Select Send/Save.
Page 323 You see a screen like this: 6. Select Storage to Network Folder/FTP.
Page 324 You see a screen like this: 7. Select the destination field and specify the destination by entering the folder path in the following format: • SMB: \\host\folder name • FTP: ftp://host name/folder name • FTPS: ftps://host name/folder name • WebDAV (HTTPS): https://host name/folder name •...
Page 325: Saving Stored Files To Cloud Services
Saving Stored Files to Cloud Services You can save a file saved in a storage folder to a cloud service. Note: Epson Connect services must already be set up. 1. Press the home button, if necessary. 2. Select Storage. You see a screen like this:...
Page 326 You see a screen like this: 4. Select the file. 5. Select Send/Save.
Page 327: Storage Menu Options
Parent topic: Using Your Product's Internal Storage Related tasks Setting Up Epson Connect Services Storage Menu Options You can select the printing settings you want to use for your stored files. Note: Not all options or settings may be available, depending on other settings.
Page 328 Copying option Available settings Description Auto — Copies the document in the detected color of the original Color — Copies the document in color B&W — Copies the document in black and white Density Varying levels Adjusts the lightness or darkness of copies Paper Setting Various sources Select the paper source that you want to use.
Page 329 Copying option Available settings Description Multi-Page Single Page Copies each page of the original onto an individual sheet 2-up Copies multiple page documents onto one sheet. Scroll down and select the document orientation and layout order 4-up settings as necessary. Original Size User-Defined Specify the size of your original if it is not a standard size...
Page 330: Searching For Folders And Files
Copying option Available settings Description Image Quality Various settings Select advanced quality settings such as Saturation and Sharpness Binding Margin Select On to adjust the margin, binding position, and orientation of the pages when copying a book Reduce to Fit Select On to automatically decrease the image by the Paper percentage you select...
Page 331: Deleting Folders And Files From Storage
You see a screen like this: 3. Do one of the following: • To search for a folder, select the search field and use the on-screen keyboard to enter keywords, then select OK. • To search for a file, select the folder you want to search in and select Open. Select the search field and use the on-screen keyboard to enter keywords, then select OK.
Page 332 You see a screen like this: 3. Do one of the following: • To delete a folder, select the folder and select Delete. Enter the password, if necessary. Note: Only administrators can delete folders that contain password-protected files. • To delete a file, select the folder that contains the file, then select Open. Select the file and select Delete.
Page 333: Changing The Storage Period Of Files
Changing the Storage Period of Files You can change the storage period for files before they are deleted from shared folders. By default, files are not deleted automatically. You can also set the file storage period for individual folders by selecting the folder, selecting Settings > Automatic File Delete Settings, and adjusting any of the displayed settings.
Page 334: Restricting Shared Folder Access
Parent topic: Using Your Product's Internal Storage Restricting Shared Folder Access You can set who has access to shared folders. Note: If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2.
Page 335: Replacing Ink Cartridges And Maintenance Boxes
Your product and its software will let you know when an ink cartridge is low or expended, or when the maintenance box needs to be replaced. Note: When using the Epson Universal Print Driver or PostScript (PS3) printer software with the product, you can check ink cartridge and maintenance box status by using the printer buttons or the utilities included with the standard Epson printer software.
Page 336: Checking Ink Status On The Lcd Screen
Checking Ink Status on the LCD Screen When one of your ink cartridges is low or expended, you see a message on the LCD screen. Select How-to and follow the steps on the LCD screen to replace the ink cartridge. You can also check the status of the ink cartridges and maintenance box from the product control panel.
Page 337: Checking Ink And Maintenance Box Status With Windows
Related tasks Replacing the Maintenance Box Removing and Installing Ink Cartridges Checking Ink and Maintenance Box Status with Windows You can check your ink cartridge or maintenance box status at any time using a utility on your Windows computer. Note: You can continue printing while the low ink message is displayed. Replace the ink cartridges when required.
Page 338 2. Replace or reinstall the ink cartridge or maintenance box as indicated on the screen. Note: If any of the ink cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic:...
Page 339: Checking Cartridge And Maintenance Box Status - Mac
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window:...
Page 340: Purchase Epson Ink Cartridges And Maintenance Box (U.s. And Canada)
Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties.
Page 341: Removing And Installing Ink Cartridges
WF-C20600 Ink color Part number Black T02Q100 Cyan T02Q200 Magenta T02Q300 Yellow T02Q400 WF-C20750 Ink color Part number Black T02S100 Cyan T02S200 Magenta T02S300 Yellow T02S400 WF-C21000 Ink color Part number Black T02Y100 Cyan T02Y200 Magenta T02Y300 Yellow T02Y400 Parent topic:...
Page 342 Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability. 1.
Page 343: Replacing The Maintenance Box
Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box (U.S. and Canada) Purchase Epson Ink Cartridges and Maintenance Box (Latin America) Replacing the Maintenance Box If the maintenance box is full, a message appears on your product's LCD screen. Select How To and follow the steps on the LCD screen to replace the maintenance box.
Page 344 Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box (U.S. and Canada) Purchase Epson Ink Cartridges and Maintenance Box (Latin America) Related references Optional Accessories and Replacement Parts...
Page 345: Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 346 You see a screen like this: 5. Select the paper cassette you want and select OK. The nozzle pattern prints.
Page 347 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. Do one of the following: • If there are no gaps, select OK. • If there are gaps or the pattern is faint, select NG and continue. 8.
Page 348: Cleaning The Print Head Using The Product Control Panel
Related topics Loading Paper Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3.
Page 349 6. Select Yes to print a nozzle check pattern and follow the on-screen instructions. If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. Parent topic: Print Head Maintenance Related tasks...
Page 350: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Scanner Glass Cleaning the Automatic Document Feeder Moving or Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Page 351 1. Open the document cover. 2. Remove the cleaning cloth from its holder. 3. Use the cleaning cloth to wipe the scanner glass. Note: If the glass is stained with grease or dirt, use a small amount of glass cleaner on a soft, dry cloth to remove it.
Page 352: Cleaning The Automatic Document Feeder
Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. 4. Return the cleaning cloth to its holder when you are finished. 5. Close the document cover. Parent topic: Cleaning and Transporting Your Product Cleaning the Automatic Document Feeder You can clean the ADF if you see lines or streaks in your copies or scanned images.
Page 353 2. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF. Caution: Do not use a dry cloth; you may damage the ADF rollers. Note: Wait until the rollers are dry before using the ADF. 3.
Page 354 4. Open the document cover. 5. Remove the cleaning cloth from its holder.
Page 355 6. Clean the small strip of glass. 7. Lift the edge of the document cover as shown and use the cleaning cloth to clean the areas shown. 8. Return the cleaning cloth to its holder when you are finished. 9. Close the document cover. Parent topic: Cleaning and Transporting Your Product...
Page 356: Moving Or Transporting Your Product
Moving or Transporting Your Product If you need to move or transport your product, contact Epson support or an authorized Epson service provider or technician. Caution: At least four people are required to move the product. Parent topic: Cleaning and Transporting Your Product Related references Where to Get Help (U.S.
Page 357: Solving Problems
Solving Problems Check these sections for solutions to problems you may have using your product. Viewing the Help Screen Product Status Messages Job Status Error Codes Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Copy Quality Problems Solving Paper Problems...
Page 358: Product Status Messages
If the error persists, contact Epson for support. Printer error. For details, see your The product may be damaged, but features such as scanning documentation.
Page 359 Cannot print because XX is out of Turn the product off and then back on again. Reinsert the order. You can print from another indicated paper cassette. If the error persists, contact Epson for cassette. support. HDD error. Turn the printer off and The hard disk drive is damaged.
Page 360 LCD screen message Condition/solution To use cloud services, update the Access the Web Config utility and update the cloud service root root certificate from the Epson Web certificate. Config utility. Check that the printer driver is Make sure the printer port is correctly configured. In Windows,...
Page 361: Job Status Error Codes
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update Firmware Update from the Epson support site. If you need help, contact Epson for support. Parent topic: Solving Problems Related references Where to Get Help (U.S.
Page 362 Cannot print 2-sided due to a lack of available memory. Only one side will print. Reduce the size of the print job. HDD error. The job is canceled. Contact Epson for support. Cannot print because the user name associated with the confidential job does not match.
Page 363 Code Condition/solution The line was disconnected by the recipient's fax machine (models equipped with optional fax board). Wait a moment, then try again. The product cannot detect a dial tone (models equipped with optional fax board). Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX.
Page 364 Code Condition/solution The scanned image size exceeds the maximum limit. Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image. A DNS error has occurred. From the Home screen, select Settings > General Settings > Network Settings >...
Page 365 Code Condition/solution There is not enough storage space available in the specified folder. Increase the storage space in the specified folder, delete unnecessary files, or lower the file size of the scanned image. The destination for scanning was wrong or the destination does not exist. From the Home screen, select Scan >...
Page 366: Running A Product Check
Config. The number of files has reached the maximum limit. Delete unnecessary saved jobs from the control panel or Web Config. A read/write error has occurred in the product's storage. Contact Epson for support. Parent topic: Solving Problems Related tasks...
Page 367 • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 368: Resetting Control Panel Defaults
Related references Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the Product Control Panel Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults.
Page 369 You see a screen like this: 3. Select one of these options: • Network Settings: Resets all network settings • Copy Settings: Resets all settings for copying • Scan Settings: Resets all settings for scanning • Fax Settings : Resets all settings for faxing •...
Page 370: Solving Setup Problems
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 371: Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Page 372: Product Cannot Connect To A Wireless Router Or Access Point
Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
Page 373: Network Software Cannot Find Product On A Network
• If you cannot connect your product to a device using Wi-Fi Direct, you may have exceeded the maximum number of devices connected to your product (8). Print a network status sheet or access Web Config on the browser for your device and check the number of connected devices. If 8 devices are already connected, disconnect a device by deleting the product's SSID from the Wi-Fi screen of that device.
Page 374: Wireless Network Connection Is Unstable On A Mac
4. Download your product software from the Epson website, or contact your system administrator. • If you have replaced your router, reinstall your product software to connect to the new router.
Page 375: Usb 3.0 Connection Is Unstable When Using A Usb 2.0 Cable
Parent topic: Solving Network Problems USB 3.0 Connection is Unstable When Using a USB 2.0 Cable If you receive a communication error or experience an unstable connection when using a SuperSpeed USB port on your computer with a USB 2.0 cable, try these solutions: •...
Page 376: Product Does Not Appear In Mac Printer Window
Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
Page 377 Note for Latin America: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz.
Page 378: Cannot Scan Over A Network
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 379: Solving Copying Problems
Entering a User ID and Password for Scanning Solving Copying Problems Check these solutions if you have problems copying with your product. Product Cannot Copy Product Makes Noise, But Nothing Copies Product Makes Noise When It Sits for a While Parent topic: Solving Problems Product Cannot Copy...
Page 380: Product Makes Noise When It Sits For A While
Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Solving Copy Quality Problems Check these sections if your copies have a quality problem. Copies Have Incorrect or Faint Colors Position, Size, or Margins of Copies are Incorrect Parent topic: Solving Problems...
Page 381: Position, Size, Or Margins Of Copies Are Incorrect
• If you see a ripple pattern in your printout and your original is a printed document, such as a magazine or catalog, change the Reduce/Enlarge setting. If the ripple pattern still appears, place the original at a slightly different angle. •...
Page 382: Paper Feeding Problems
Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure the paper cassette is inserted all the way in the printer. • Make sure the paper type setting matches the type of paper you loaded. •...
Page 383: Originals Do Not Feed From The Automatic Document Feeder
Related topics Loading Paper Originals Do Not Feed From the Automatic Document Feeder If your originals do not feed when placed in the ADF, try these solutions: • Make sure the ADF icon lights up on the Copy, Fax, or Scan screen on the LCD screen. If not, reload the originals.
Page 384: Paper Jam Problems
Related references Automatic Document Feeder (ADF) Specifications Related tasks Cleaning the Automatic Document Feeder Placing Originals in the Automatic Document Feeder Paper Jam Problems If a paper jam occurs in the product, a message appears on the LCD screen. Follow the on-screen instructions to locate the paper jam and remove the paper.
Page 385: Nothing Prints
• Make sure the printer status is not offline or pending. • Make sure you are using the Epson printer driver for your product or the available functions are limited. • Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly.
Page 386: Product Icon Does Not Appear In Windows Taskbar
2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
Page 387: Printing Is Slow
Printing is Slow If printing becomes slow, try these solutions: • Make sure your system meets the requirements for your operating system. If you are printing a high- resolution image, you may need more than the minimum requirements. If necessary, increase your system's memory.
Page 388: Solving Page Layout And Content Problems
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
Page 389: Inverted Image
Slanted Printout Parent topic: Solving Problems Inverted Image If your printed image is inverted unexpectedly, try these solutions: • Turn off any mirror or inversion settings in your printing application. • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software.
Page 390: Incorrect Margins On Printout
Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Extended Settings - Windows Selecting Printing Preferences - Mac Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. •...
Page 391: Incorrect Image Size Or Position
• If you are using the PostScript printer software, EPS files created in binary format may not print correctly. Try creating the file in ASCII format instead. • If you are using the Windows PostScript printer software, the product cannot print binary data if it is connected to the computer using a USB cable.
Page 392: Slanted Printout
Slanted Printout If your printouts are slanted, try these solutions: • Make sure the paper is loaded in the correct direction. • Make sure your paper meets the specifications for your product. • Do not load more than the recommended number of sheets. •...
Page 393: Blurry Or Smeared Printout
• Use a support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • If printouts are frequently smeared or scuffed, try using new paper.
Page 394 Solving Print Quality Problems Related concepts Print Head Maintenance Related references Paper Specifications Compatible Epson Papers (U.S. and Canada) Compatible Epson Papers (Latin America) Related tasks Selecting Additional Print Options - Windows Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows...
Page 395: Faint Printout Or Printout Has Gaps
Faint Printout or Printout Has Gaps If your printouts are faint or have gaps, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. •...
Page 396: Incorrect Colors
Note: Images from the Internet may be low resolution and not result in a high quality printout. • If you enlarged the image size in an image-editing program, you need to increase the image resolution setting to retain a high image quality. Increase the image resolution by the same amount you increase the image size.
Page 397: Solving Scanning Problems
• For best results, use genuine Epson paper. • On the product control panel, change the Fix Photo setting from Auto to another option, or select Enhance Off.
Page 398: Scanning Software Does Not Operate Correctly
EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.
Page 399: Solving Scanned Image Quality Problems
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
Page 400: Line Of Dots Appears In All Scanned Images
• Remove any lint or dirt from your original. • Clean the scanner glass. • Do not press on the original or the document cover with too much force. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab Related topics Placing Originals on the Product Line of Dots Appears in All Scanned Images...
Page 401: Scanned Image Quality Problems
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Make sure you select the correct Image Type for your original.
Page 402: Image Colors Are Patchy At The Edges
Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: •...
Page 403: Scanned Image Edges Are Cropped
Check Fax Connection) to run the automatic fax connection check. Try the solutions suggested in the report. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is turned on and working.
Page 404 • Make sure paper is loaded correctly in your product. • Make sure you have set up your header information and have not blocked your caller ID. Otherwise, your faxes might be rejected by the recipient's fax machine. • If user restriction has been enabled, you may need to enter a user name and password. Contact your administrator for assistance.
Page 405 A3-size paper. Also, be sure to enable the paper source to receive faxes as the Auto Select Settings option. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware.
Page 406: Cannot Receive Faxes With A Telephone Connected To Your Product
Selecting Advanced Fax Settings Receiving Faxes Automatically Printing Fax Reports Viewing a Fax on the LCD Screen (Using the Fax Box) Using the Fax Setup Wizard Related topics Loading Paper Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: •...
Page 407: Fax Quality Is Poor
• Send your fax using the on hook feature • Send your faxes in smaller batches • If the product cannot print a received fax due to a product error, such as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related references...
Page 408: Sent Fax Is Received In An Incorrect Size
Related references Basic Settings - Fax Fax Sending Options Related tasks Cleaning the Scanner Glass Cleaning the Automatic Document Feeder Sent Fax is Received in an Incorrect Size If your recipient receives a fax in an incorrect size, try these solutions: •...
Page 409: Solving Usb Device Problems
Solving USB Device Problems Check these solutions if you have problems using USB devices with your product. Cannot View or Print from a USB Device Cannot Save Files on a USB Device Cannot Transfer Files To or From a USB Device Parent topic: Solving Problems Cannot View or Print from a USB Device...
Page 410: Cannot Transfer Files To Or From A Usb Device
• Make sure the device is compatible with the product. Parent topic: Solving USB Device Problems Related references Receive Settings - Fax Interface Specifications Related tasks Setting Up USB Device Access Cannot Transfer Files To or From a USB Device If you have problems transferring files to or from a USB device connected to your product, try these solutions: •...
Page 411: Uninstalling Product Software - Mac
In the next window, select your product and click OK. Then follow any on-screen instructions. 5. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions: • Windows 10: Select Epson Scan 2 and click Uninstall.
Page 412: Where To Get Help (U.s. And Canada)
3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download. 4. Run the file you downloaded. 5. Double-click the Uninstaller icon. 6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall.
Page 413: Where To Get Help (Latin America)
(Canadian sales), epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems Where to Get Help (Latin America) If you need additional help with your Epson product, contact Epson.
Page 414 If your country does not appear in the list, contact the sales office in the nearest country. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.
Page 415: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 416: Mac System Requirements
If you are using Windows XP Professional x64 Edition SP2 or later or Windows XP SP3 or later, download and install the drivers for your product individually. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.),...
Page 417: Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 418: Printable Area Specifications
Paper types Plain paper and thick paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Weight Plain paper: 16 lb (60 g/m...
Page 419: Scanning Specifications
* Direction paper is fed Envelopes Left/right margin: 0.12 inch (3 mm) Top/bottom margin: 0.12 inch (3 mm) Parent topic: Technical Specifications Scanning Specifications Scanner type Flatbed, color Photoelectric device Effective pixels 7020 × 10200 pixels at 600 dpi Maximum scan area 11.7 ×...
Page 420: Automatic Document Feeder (Adf) Specifications
Image data Color: 30 bits per pixel internal (10 bits per pixel per color internal) 24 bits per pixel external (8 bits per pixel per color external) Grayscale: 10 bits per pixel internal 8 bits per pixel external Black and white: 10 bits per pixel internal 1 bit per pixel external Light source...
Page 421: Fax Specifications
• Originals containing staples or paper clips • Originals with carbon paper backing • Originals that are bound • Originals with labels, stickers, or sticky notes • Originals that are ripped, curled, folded, deteriorated, or wrinkled • Originals with holes •...
Page 422: Ink Cartridge Specifications
Technical Specifications Ink Cartridge Specifications Note: We recommend that you use genuine Epson maintenance boxes and cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage. Part of the ink from the included set of cartridges is used for charging the printer. Yields vary considerably based on images printed, print settings, paper type, frequency of use, and temperature.
Page 423 Height 48.9 inches (1243 mm) Width 26.5 inches (674 mm) Depth 29.8 inches (757 mm) Printing: Height 48.9 inches (1243 mm) Width 56.1 inches (1426 mm) Depth 29.8 inches (757 mm) All covers, trays, cassettes, and the ADF open: Height 64.0 inches (1626 mm) Width 60.8 inches (1544 mm)
Page 424: Electrical Specifications
Height 64.0 inches (1626 mm) Width 105.0 inches (2666 mm) Depth 54.6 inches (1388 mm) Weight (without consumables) Approx. 744.9 lb (337.9 kg) Printer with optional booklet finisher unit, saddle unit, bridge unit, and high-capacity input tray Storage: Height 48.9 inches (1243 mm) Width 91.6 inches (2327 mm) Depth...
Page 425: Environmental Specifications
110 to 120 V / 220 to 240 V (depending on your country) Unit) Power consumption Standalone copying: (with LAN and fax connection) WF-C20600/WF-C20750: Approx. 160 W (ISO/IEC24712) WF-C21000: Approx. 170 W (ISO/IEC24712) Ready mode: 76 W Sleep mode: 1.0 W Power off mode: 0.1 W Maximum power consumption: WF-C20600/WF-C20750: Approx.
Page 426: External Usb Device Specifications
• Dedicated driver • Security settings Note: Use only external storage devices with independent AC power sources. External storage devices that are powered via USB are not recommended. Epson cannot guarantee the operation of externally connected devices. USB flash drive 2TB (formatted in FAT, FAT32, or exFAT) You can use USB devices with your product containing files that meet these specifications.
Page 427: Network Interface Specifications (U.s. And Canada)
Network Interface Specifications (U.S. and Canada) Wi-Fi Standard IEEE802.11a/b/g/n/ac; IEEE802.11n available only on the 20 MHz channel Frequency ranges IEEE802.11a/n/ac: 5 GHz* (U.S. and Canada) IEEE802.11b/g/n: 2.4 GHz Wi-Fi channels 5 GHz* (U.S. and Canada): W52 (36/40/44/48) W53 (52/56/60/64) W56 (100/104/108/112/116/132/136/140) W58 (149/153/157/161/165) 2.4 GHz: 1/2/3/4/5/6/7/8/9/10/11...
Page 428 Wireless security protocols WEP (64/128 bit) WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA3-Enterprise Note: Wi-Fi Direct supports only WPA2-PSK (AES). *The availability of outdoor use over these channels varies by location, as described in the table below. Limitations for Using 5GHz Frequencies Outdoors Frequency range...
Page 429: Network Interface Specifications (Latin America)
Communication mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full duplex, 100Mbps Half duplex Connector RJ-45 Security Protocol • IEEE802.1X (requires a connected device compliant with IEEE802.1X) • IPsec/IP Filtering • SSL/TLS; HTTPS Server/Client and IPPS • SMTPS; STARTTLS and SSL/TLS •...
Page 430: Safety And Approvals Specifications (U.s. And Canada)
Wireless security protocols WEP (64/128 bit) WPA2-PSK (AES) WPA3-SAE (AES) WPA2/WPA3-Enterprise Ethernet Standards IEEE802.3i (10BASE-T) IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE-T) Note: To prevent risk of radio interference, use a Category-5e or higher shielded twisted pair cable. IEEE802.3az (Energy Efficient Ethernet); connected device should be IEEE802.3az compliant Communication mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full...
Page 431: Safety And Approvals Specifications (Latin America)
• Manufacturer: Seiko Epson Corporation • Type: J26H005 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 432 Av. Perú esq. Río de Janeiro, Barrios Las Mercedes, Asunción, Paraguay Imported by: Sol Control S.R.L. Av. Gral. Bernardino Caballero 810 esq. Celsa Speratti, Asunción, Paraguay Notice for Peru Product Model: WF-C20600/WF-C20750/WF-C21000 (C741A) Brand: EPSON This product uses the following WLAN module: WLAN Module Model: J26H005 FCC ID: BKMFBJ26H005...
Page 433: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 434 • Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end.
Page 435 • Do not press too hard on the scanner glass when placing originals. • Do not open the scanner section while the product is copying, printing, scanning, or performing any other functions. • Be careful not to trap your fingers when opening the covers, trays, cassettes, or when performing operations inside the product.
Page 436: Ink Cartridge Safety Instructions
• When using the optional booklet finisher, be careful not to touch the areas that are marked with a caution label or their surrounding areas. If the product has been in use, those areas may be very hot and may cause burns. For California customers only: The lithium batteries in this product contain Perchlorate Material - special handling may apply.
Page 437: Wireless Connection Safety Instructions
• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers. • If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them...
Page 438: Telephone Equipment Safety Instructions
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 439 If you have problems with this product and require technical or customer support, please visit www.epson.com for more information. This product is not intended to be repaired by the customer. If you experience trouble connecting this equipment to a telephone line, please contact: Name: Epson America, Inc.
Page 440 individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your fax machine, click the link below for instructions on entering fax header information.
Page 441: Binding Arbitration And Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
Page 442 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 443 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 444: Trademarks
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i)
Page 445: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 446 Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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