HP ProDesk 400 G7 SFF Maintenance And Service Manual
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HP ProDesk 400 G7 SFF Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP ProDesk 400 G7 SFF

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. of the HP End User License Agreement (EULA). If Not all features are available in all editions or under license.

  • Page 3: Table Of Contents

    Table of contents 1 Product features ....................................... 1 Standard configuration features ............................1 Front panel components ................................. 1 Rear panel components ................................2 Serial number location ................................3 2 Illustrated parts catalog ................................... 5 Computer major components ..............................5 Mass storage devices ................................8 Cables ......................................
  • Page 4 Lithium coin cell battery ........................... 19 SATA hard drives ..................................19 Cable management ................................20 4 Removal and replacement procedures .............................. 21 Preparation for disassembly ..............................21 Access panel ................................... 21 Optical drive .................................... 22 Front bezel ....................................23 Hood sensor module ................................24 Memory modules (DIMMs) ..............................
  • Page 5 Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking) ................................55 Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking) ............
  • Page 6 Cannot automatically launch internet programs ..................72 Solving software problems ..............................73 Computer will not start up and the HP logo does not appear ..............73 “Illegal Operation has Occurred” error message is displayed ..............73 6 Computer Setup (F10) Utility ................................75 Using Computer Setup (F10) Utilities ..........................
  • Page 7 Backing up information and creating recovery media ....................110 Using Windows tools for backing up ......................110 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..110 Restoring and recovering your system ..........................111 Creating a system restore ..........................
  • Page 8 Index ........................................... 125 viii ENWW...

  • Page 9: Product Features

    To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: You can use this computer model in a tower orientation or a desktop orientation. In a tower orientation, you must use a stand for support.

  • Page 10: Rear Panel Components

    Table 1-1 Front panel components and their descriptions Item Component Item Component Slim optical drive (select products only) Audio-out (headphone)/Audio-in (microphone) combo jack Memory card reader (select products only) Power button USB SuperSpeed ports (2) Hard drive activity light USB Type-A ports (2) NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA style headsets.

  • Page 11: Serial Number Location

    Power cord connector NOTE: Your model might have additional optional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board.
  • Page 12 Chapter 1 Product features ENWW...

  • Page 13: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 14 Table 2-1 Computer major components and their descriptions (continued) Item Description Optical disc drive, slim blank bezel (Pro, SFF) Optical disc drive, slim bezel assembly) Memory modules (UDIMM, 1.2 V, DDR4-3200, NECC): 32 GB 16 GB 8 GB 4 GB Memory modules (UDIMM, 1.2 V, DDR4-2666, NECC): 32 GB 16 GB...
  • Page 15 Table 2-1 Computer major components and their descriptions (continued) Item Description 512 GB, M.2 2280, PCIe, NVMe + 32 GB 3D solid-state drive System chassis (includes drive cage) Fan shroud (10) Speaker (includes cable) (11) PCIe expansion card: AMD® Radeon® RX 550X 4 GB LP PCIe×16 DP+HDMI AMD Radeon RX 550X 4 GB DisplayPort card AMD Radeon R7 430 2 GB 2 DisplayPort 64 bit card AMD Radeon R7 430 2 GB DisplayPort VGA 64 bit card...

  • Page 16: Mass Storage Devices

    Table 2-1 Computer major components and their descriptions (continued) Item Description 500 GB, SATA, 7200 RPM, 7.0 mm, FIPS 500 GB, 7200 RPM, 7.0 mm, SED, Opal2 (16) Front bezel Mass storage devices To identify the available hard drives, solid-state drives, and optical drives, use this table. Table 2-2 Mass storage devices and their descriptions Description...

  • Page 17: Cables

    SATA power cable (20/330/70 mm) Wireless Antenna Cable Kit, M.2 Keyboards: HP antimicrobial slim business keyboard HP PS/2 slim Windows 8 keyboard HP USB keyboard HP USB slim SmartCard CCID keyboard HP wireless Windows 8 keyboard, mouse, and dongle USB ME keyboard ENWW Cables...

  • Page 18: Miscellaneous Parts

    Description USB keyboard with U.S. layout USB PS/2 BFR-PVC washable Windows 8 keyboard USB unbranded keyboard Mouse: HP PS/2 optical mouse HP USB antimicrobial mouse HP USB fingerprint mouse HP USB hardened mouse HP USB laser mouse HP USB mouse...

  • Page 19: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 20: Electrostatic Discharge Information

    Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 21: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components. To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 22: Recommended Materials And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the these materials and equipment to prevent static electricity. ● Antistatic tape Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 23 Do not stack computers on top of each other or place computers so near each other that they are subject ● to each other’s recirculated or preheated air. ● If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed previously still apply.

  • Page 24: Routine Care

    Routine care Use this information to properly care for your computer. General cleaning safety precautions Use this information to safely clean your computer. Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component.

  • Page 25: Cleaning The Monitor

    If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is ● available through many electronic supply outlets. IMPORTANT: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard might not function properly.

  • Page 26: Service Considerations

    If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 27: Lithium Coin Cell Battery

    NOTE: Do not dispose of batteries, battery packs, and accumulators with general household waste. To forward them to recycling centers or proper disposal, use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 28: Cable Management

    The SATA data cable is a thin, seven-pin cable designed to transmit data for only a single drive. Cable management Always follow good cable management practices when working inside the computer. Keep cables away from major heat sources like the heat sink. ●...

  • Page 29: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the computer.

  • Page 30: Optical Drive

    Remove the access panel: ▲ Loosen the thumbscrew (1) on the rear of the computer, slide the panel forward (2), and lift it off the computer (3). To install the access panel, reverse the removal procedure. Optical drive To remove the optical drive, use these procedures. Before removing the optical drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 31: Front Bezel

    Push the green release latch (3) on the right rear side of the drive toward the center of the drive, and then slide the drive forward and out of the bay (4). If you are installing an optical drive in a bay covered by a bezel blank, remove the front bezel (Front bezel on page 23).

  • Page 32: Hood Sensor Module

    Prepare the computer for disassembly (Preparation for disassembly on page 21). Remove the access panel (Access panel on page 21). Remove the front bezel: Disengage the three tabs (1) on the top of the front bezel from the system chassis. Swing the top edge of the front bezel (2) away from the system chassis.

  • Page 33: Memory Modules (Dimms)

    Lift to remove the hood sensor module (2) from the system chassis. To install the hood sensor module, reverse the removal procedures. Memory modules (DIMMs) To remove the memory modules, use this information and procedures. Table 4-1 Memory module descriptions Description Memory module (UDIMM, 1.2 V, DDR4-3200, NECC) 32 GB...
  • Page 34 1.2 V DDR4-SDRAM memory modules ● CAS latency 17 DDR4 2666/3200 MHz (17-17-17 timing) ● Mandatory JEDEC SPD information ● The computer supports the following setups: 512 Mbit, 1 Gbit, 2 Gbit, and 4 Gbit non-ECC memory technologies ● ● Single-sided and double-sided memory modules Memory modules constructed with ×8 and ×16 DDR devices;...
  • Page 35 IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present can cause irreparable damage to the memory modules or system board.

  • Page 36: Expansion Card

    To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the socket so that the module is fully inserted and properly seated. Be sure that the latches are in the closed position (3). NOTE: A memory module can be installed in only one way.

  • Page 37: Drive Cage

    Release the slot cover retention latch (1) that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position. If you are removing a PCI Express ×16 card, pull the retention arm on the back of the expansion socket away from the card (2).

  • Page 38: Hard Drive

    Press the drive cage release button (1) to allow the drive cage to be released. Swing the drive cage (2) up and toward the front of the system chassis. To secure the drive cage, reverse the release procedure. Hard drive To remove the hard drive, use these procedures.
  • Page 39 Remove the optical drive (Optical drive on page 22). Remove the front bezel (Front bezel on page 23). Release the drive cage (Drive cage on page 29). Remove the hard drive: Release the hard drive power and data cables from the retention clips (1) and (2) built into the drive cage. Disconnect the hard drive power cable (3) and data cable (4) from the system board.
  • Page 40 Disconnect the hard drive power cable (1) and data cable (2) from the hard drive. To install a new hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Chapter 4 Removal and replacement procedures ENWW...
  • Page 41 You can also install a 2.5 inch hard drive into a 3.5 inch drive bay using an adapter bracket similar to the following example. Slide the 2.5 inch drive into the 3.5 inch adapter bracket. Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the drive.

  • Page 42: Speaker

    Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket). Speaker To remove the speaker, use these procedures. A single speaker is located on the left side of the computer behind the front bezel, inside the chassis. It is secured by a white peg that you pull out to release. Before removing the speaker, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 43: Wlan Module

    To install the speaker, reverse the removal procedures. WLAN module To remove the WLAN module, use these procedures. Table 4-3 WLAN module descriptions Description Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5 non-vPro WW Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5 vPro WW Realtek RTL8821CE ac 1×1 + Bluetooth 4.2 WW Realtek RTL8822CE ac 2×2 + Bluetooth 5 M.2 2230 WW The WLAN module is located near the memory modules.
  • Page 44 Pull the module to remove it from the socket (3). If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure.

  • Page 45: Solid-State Drive

    Solid-state drive To remove the solid-state drive module, use these procedures. Table 4-4 Solid-state drive module descriptions Description 1 TB, M.2 2280, NVMe, SuperSpeed (SS) solid-state drive with triple layer cell (TLC) 512 GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC 512 GB, M.2 2280, PCIe-3×4, self-encrypting drive (SED) solid-state drive with TLC 512 GB, M.2 2280, PCIe, NVMe, value solid-state drive 256 GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC...

  • Page 46: Fan Shroud

    Pull the drive out of the system board connector (2). To install the solid-state drive module, reverse the removal procedure. NOTE: Solid-state drive modules are designed with a notch to prevent incorrect insertion. Fan shroud To remove the fan shroud, use these procedures. Before removing the fan shroud, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 47: Heat Sink

    Remove the fan shroud (2). To install the fan shroud, reverse the removal procedures. Heat sink To remove the heat sink, use these procedures. IMPORTANT: The bond between the heat sink and the processor can be very tight. If the computer will turn on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink loosens the bond between the heat sink and the processor, thereby making it easier to separate them.

  • Page 48: Processor

    In the order indicated on the heat sink, loosen the four captive Torx screws (2), and then lift the heat sink out of the computer (3). IMPORTANT: Be sure to loosen the screws in the order indicated by the numbers stamped on the heat sink.
  • Page 49 Table 4-5 Processor descriptions (continued) Description Intel Celeron G5920 3.5 GHz, 2 cores, 58 W Intel Celeron G5900 3.4 GHz, 2 cores, 58 W Before removing the processor, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 21).

  • Page 50: Power Supply

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. You can find the latest system BIOS on the web at: https://support.hp.com/us.en. Power supply To remove the power supply, use these procedures.

  • Page 51: Battery

    From the computer rear panel, remove the four screws (1) that secure the power supply to the system chassis. From the front of the computer, press and hold the power supply release tab (2). While holding the power supply release tab, slide the power supply (3) toward the front of the computer until it disengages from the system chassis.
  • Page 52 Do not expose to temperatures higher than 60°C (149°F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings.
  • Page 53 Type 1: Lift the battery out of its holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2: To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery (1).

  • Page 54: System Board

    Type 3: Pull back the clip (1) that is holding the battery in place, and remove the battery (2). Insert the new battery and position the clip back into place. System board To remove the system board, use these procedures. NOTE: All system board spare part kits include replacement thermal material.
  • Page 55 Lift the rear edge of the system board (1) and swing it up and forward until it rests at an angle and clears the system chassis rear panel. Slide the system board (2) up and back at an angle and remove it from the system chassis. To install the system board, reverse the removal procedures.
  • Page 56 Chapter 4 Removal and replacement procedures ENWW...

  • Page 57: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 58: Helpful Hints

    Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD).

  • Page 59: Solving General Problems

    Solving general problems You might be able to easily resolve the general problems described in this section. If a problem persists and you cannot resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 60: There Is No Sound Or Sound Volume Is Too Low

    Unlock the Smart Cover Lock using Computer Setup. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 61: Computer Powered Off Automatically And The Power Light Blinks Red Four Times And Then White Two Times

    Cause Solution Processor is too hot. Be sure that airflow to the computer is not blocked. Leave a 10.2 cm (4 inch) clearance on all vented sides of the computer to permit the required airflow. Be sure that fans are connected and working properly (some fans only operate when needed).
  • Page 62 Cause Solution System unable to power on. Press and hold the power button for less than 4 s. If the hard drive light turns white, then: If the computer has a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 63: Solving Power Problems

    Solving power problems These tables provide common causes and solutions for power problems. Power supply shuts down intermittently Use this information to troubleshoot the computer. Cause Solution If the computer has a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115 V or 230 V).
  • Page 64 Cause Solution models), is set to the appropriate voltage. Proper voltage setting depends on your region. Open the access panel, and be sure that the power supply cable is seated into the connector on the system board. Check whether a device is causing the problem by removing all attached devices (such as hard drives or optical drives and expansion cards).

  • Page 65: Solving Hard Drive Problems

    Solving hard drive problems These tables provide common causes and solutions for hard drive problems. Hard drive error occurs Use this information to troubleshoot the computer. Cause Solution Hard disk has bad sectors or has failed. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications.

  • Page 66: Computer Will Not Boot From Hard Drive

    Cause Solution The system is trying to start from the hard drive, but the hard drive ▲ Perform Drive Protection System (DPS) testing in system might have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer. Boot to the windows installation media, and select the recovery option.

  • Page 67: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications.

  • Page 68: Line-In Jack Is Not Functioning Properly

    Line-in jack is not functioning properly Use this information to troubleshoot the computer. Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software, reconfigure the jack or software. set the jack to its default value. Chapter 5 Troubleshooting without diagnostics ENWW...

  • Page 69: Solving Printer Problems

    Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables. Printer will not print Use this information to troubleshoot the computer. Cause Solution Printer is not turned on and online. Turn the printer on and be sure that it is online.
  • Page 70 Cause Solution Printer is not turned on and online. Turn the printer on and be sure that it is online. The correct printer drivers for the application are not installed. Install the correct printer driver for the application. Try printing using the MS-DOS command: DIR C:\ >...

  • Page 71: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer.

  • Page 72: Solving Hardware Installation Problems

    Solving hardware installation problems You might need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 73: Power Light Blinks Red Three Times And Then White Two Times

    Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. ENWW Solving hardware installation problems...

  • Page 74: Solving Network Problems

    Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled.

  • Page 75: Diagnostics Passes, But The Computer Does Not Communicate With The Network

    Cause Solution The cable is not securely connected. Be sure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Be sure that the cable is attached to the correct connector.

  • Page 76: System Setup Utility Reports Unprogrammed Eeprom

    Cause Solution The network controller is not configured properly. Verify network connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the network interface card (NIC) drivers for your NIC. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot the computer.

  • Page 77: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 78: Insufficient Memory Error During Operation

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 5 Troubleshooting without diagnostics ENWW...

  • Page 79: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables. USB flash drive is not seen as a drive letter in Windows Use this information to troubleshoot the computer. Cause Solution The drive letter after the last physical drive is not available.

  • Page 80: Solving Internet Access Problems

    Solving internet access problems If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Solution Internet Service Provider (ISP) account is not set up properly.

  • Page 81: Solving Software Problems

    ● supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
  • Page 82 Chapter 5 Troubleshooting without diagnostics ENWW...

  • Page 83: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. Change settings from the defaults or restore the settings to default values. ● ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 84: Computer Setup-Main

    Turn on or restart the computer. Repeatedly press when the power button light turns white to access the utility. You can also press to see a menu that allows you to access different options available at startup, including the Computer Setup utility. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.
  • Page 85 Table 6-1 Computer Setup—Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. Product name ● Installed memory size ● Processor type ● Processor cache size (L1/L2/L3) ●...
  • Page 86 Hard Drive Check ● Language Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB drive, or from a file located on the hard drive. Check [current selection] for BIOS Updates ●...

  • Page 87: Computer Setup-Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 88 Table 6-2 Computer Setup—Security Option Description Create BIOS Administrator Lets you set and enable a BIOS administrator password, which controls access to the following features: Password ● Setup Menu (F10) ● Third Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 89 HP SureStart recovery. When this policy is set to manual, HP SureStart will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is entered.
  • Page 90 Table 6-2 Computer Setup—Security (continued) Option Description data loss, HP recommends this setting only in situations where security integrity of the system is a higher priority than the risk of potential data loss. Smart Cover Cover Removal Sensor (Disabled/Notify user/Administrator password) ●...

  • Page 91: Computer Setup-Advanced

    Table 6-2 Computer Setup—Security (continued) Option Description IMPORTANT: If you restoring a previously saved MBR after a disk utility or operating system modified the MBR, the data on the disk might become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk's MBR has been corrupted or infected with a virus.
  • Page 92 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Scheduled Power-On This feature wakes the system when it is off at a specified date and time. Boot Options Select the devices that the computer can boot from, as well as other options, including: ●...
  • Page 93 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Secure Boot Configuration Configure Legacy Support and Secure Boot Lets you turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. Lets you be sure that an operating system is legitimate before booting to it, making Windows resistant to malicious modification from preboot to full operating system booting, preventing firmware attacks.
  • Page 94 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane Enables the Intel® Optane™ memory module. Hyperthreading Lets you control processor capability. Default is enabled. Multiprocessor Use this option to disable multiprocessor support under the operating system. Default is enabled. Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor.
  • Page 95 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 96 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Port Options SATA0 Lets you disable the connector. Default is enabled. SATA1 Lets you disable the connector. Default is enabled. Rear USB ports Lets you disable the ports. Default is enabled. Right USB ports Lets you disable the ports.
  • Page 97 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management (enable/disable) Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States (enable/disable) Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 98 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Electronic labels Displays system labels. Remote Management Active Management (AMT) (Intel only) (enable/disable). Default is enabled. Options Allows you to discover, repair, and protect networked computing devices. USB Key Provisioning Support (enable/disable) Default is disabled. USB Redirection Support (enable/disable).

  • Page 99: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 100 Run Computer Setup or Windows utilities. Be sure the memory modules are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Be sure that memory modules are correctly installed.
  • Page 101 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 219-ECC Memory Module Detected ECC Recently added memory modules support If additional memory was recently Modules not supported on this Platform ECC memory error correction. added, remove it to see if the problem remains.
  • Page 102 Recommended action Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 2212-USB Key Provisioning failure writing to USB device used for USB key provisioning Try a different USB key device for...

  • Page 103: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled.
  • Page 104 Reseat DIMMs. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red power light blinks six times, Pre-video graphics error. Replace the system board.
  • Page 105 Table 7-2 Interpreting POST diagnostic front panel lights and audible codes (continued) Activity Beeps Possible cause Recommended action Red power light blinks nine times, System turn on but cannot Unplug the power cord from the computer, wait once every second, followed by a boot.
  • Page 106 Chapter 7 POST error messages ENWW...

  • Page 107: Password Security And Resetting Cmos

    IMPORTANT: Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 75 for information about backing up the BIOS settings.

  • Page 108: Deleting A Setup Or Power-On Password

    Deleting a setup or power-on password Use this procedure to delete a password. To delete the power-on or setup password, complete the following steps: Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press while the “Press the ESC key for Startup Menu”...

  • Page 109: Using Hp Pc Hardware Diagnostics

    Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.

  • Page 110: Using Hp Pc Hardware Diagnostics Windows (Select Products Only)

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 111: Accessing Hp Pc Hardware Diagnostics Windows

    Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.

  • Page 112: Downloading Hp Pc Hardware Diagnostics Windows

    Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

  • Page 113: Using Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 106. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated.

  • Page 114: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Select Download HP Diagnostics UEFI, and then select Run. Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive.

  • Page 115: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server.

  • Page 116: Downloading Remote Hp Pc Hardware Diagnostics Uefi

    Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 117: 10 Backing Up, Restoring, And Recovering

    10 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 118: Backing Up Information And Creating Recovery Media

    If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...

  • Page 119: Restoring And Recovering Your System

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 120: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 121: 11 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 122 During the reboot, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number.

  • Page 123: Nonvolatile Memory Usage

    Provides Data cannot be written to this This memory is protected (select models protected device via the host processor. by the HP Sure Start only) backup of The content is managed solely Embedded Controller. critical System by the HP Sure Start BIOS code, EC Embedded Controller.
  • Page 124 A utility must be used for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 125: Questions And Answers

    HP ProtectTools call to write to the flash. Security Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any data on your hard drive.
  • Page 126 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 127: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
  • Page 128 120 Chapter 11 Statement of memory volatility ENWW...

  • Page 129: 12 Power Cord Set Requirements

    12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac–120 V ac or 220 V ac–240 V ac. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 130 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 131: 13 Specifications

    13 Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Width 270 mm 10.6 in Depth 303 mm 11.9 in Height 95 mm 3.7 in Approximate weight 3.9 kg 8.6 lb Temperature range Operating 5° to 35°C 41°...
  • Page 132 124 Chapter 13 Specifications ENWW...
  • Page 133 91 hood sensor module expansion card removal and replacement 24 cable management 11, 19, 20 illustrated 5 HP PC Hardware Diagnostics UEFI cable pinouts, SATA data 11, 19 removal 28 downloading 106 cables 9 starting 105 changing a Power-On password 99...
  • Page 134 USB flash drive 111 solid-state drive module illustrated 5 recovery media 110 removal and replacement 37 optical drive creating using HP Cloud Recovery solid-state drives 8 installation 22 Download Tool 110 speaker removal 22 creating using Windows tools...
  • Page 135 system board illustrated 5 removal and replacement 46 SATA connectors 11, 19 system chassis illustrated 5 system memory, removing personal data from volatile 113 system restore 111 system restore point, creating 110 temperature control 11, 14 tools, servicing 11, 18 Torx T15 screwdriver 11, 18 troubleshooting without diagnostics using Computer Setup Utilities 75...
  • Page 136 128 Index ENWW...

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