Motorola V300 User Manual
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Motorola V300 User Manual

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V300 Body-Worn
Camera User Guide
February 2021
©2021 Motorola Solutions, Inc. All rights reserved.
WGD00169
Revision C

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Summary of Contents for Motorola V300

  • Page 1 V300 Body-Worn Camera User Guide February 2021 WGD00169 ©2021 Motorola Solutions, Inc. All rights reserved. Revision C...
  • Page 2 Send us your suggestions We want to hear from you. Tell us about your experience and how you are using the V300. We will do our best to accommodate any suggestions you may have in future revisions. International customers, please contact your local distributor.
  • Page 3 This equipment complies with Part 15 of the FCC rules and Industry Canada license-exempt RSS standard(s). This equipment should only be used with the antenna supplied by Motorola Solutions Video. Any changes or modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment.
  • Page 4 Type d'antenne (émetteur radio): Motorola Solutions part number WGP02451, 4.6 dBi gain, 50 Ohm impedance. The antennas used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

  • Page 5: Table Of Contents

    Contents Contents Introduction to the User Guide About this document What's New with the V300 Camera Related documents and information Transfer Station II and WiFi base Getting Started Using V300 Camera Overview First Steps Removing V300 Camera Battery V300 Buttons...
  • Page 6 Contents Pre-Event and Record After The Fact® (RATF) Overview Docking the V300 Camera Docking the V300 Overview Docking the V300 in a Transfer Station II Docking the V300 in a WiFi base Charging the Battery Camera charging display Low battery, camera shutdown...
  • Page 7 Contents Group Events V300 Camera Behavior About the Features of the V300 Camera V300 Camera Features Overview V300 Camera Components Microphone Buttons Power button Record Start/Stop button Function button Display Backlight button V300 display Display in different modes Feedback Indicators...
  • Page 8 Left LED Right LED Connections Setting up the WiFi base Remote upgrade Wi-Fi base V300 Camera display Infrequent screens seen on the V300 UI Disk full Upload events Charge the battery Discharge the battery Charge temperature Associate with a group...

  • Page 9: Introduction To The User Guide

    Categorizing events Pre-event and Record-After-the-Fact® (RATF) The guide also includes a section on recording groups and how V300 Camera and the WiFi base work within a local recording group network. Note: This user guide covers the basic use of the V300. If you have a question that is not covered in the user guide, contact Customer Service.

  • Page 10: What's New With The V300 Camera

    Stores 24 - 36 hours of events with maximum resolution and 30 frames per second with 128 GB of storage Works with other V300 Camera s and the 4RE to form a recording group To prevent unauthorized access to your data, V300 Camera elevates your data security with...

  • Page 11: Related Documents And Information

    Related documents and information Related documents and information For subjects related to your Motorola Solutions system that are not covered by the V300 Camera User Guide, see the following documents: 4RE® In-Car Video User Guide Evidence Library ( EL) Transfer Station II Quick Start Guide Transfer Station II and WiFi base The V300 Camera needs a second generation transfer station and/or a WiFi base.
  • Page 12 Introduction to the User Guide This page intentionally left blank. V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 13: Getting Started

    Getting Started Getting Started In this section... Using the V300 Camera Overview (page First steps (page Removing the battery (page V300 Camera buttons (page Wearing V300 Camera (page Powering the camera on and off (page Starting and stopping a recorded event...

  • Page 14: Using V300 Camera Overview

    Connect the camera to Evidence Library (EL) to configure it and upload video for evidence management. The V300 Camera works with other V300 Camera s and the in-car 4RE DVR to form a recording group (page 46).

  • Page 15: First Steps

    1. Dock the camera in a Transfer Station II or WiFi base. 2. Using EL, create and/or assign a configuration and an officer to the docked V300 Camera. When the configuration is applied, the screen displays Checked out to on the first line and the officers name on the second line.

  • Page 16: Removing V300 Camera Battery

    Getting Started Removing V300 Camera Battery You can remove the V300 battery and charge it separately from the camera. If you use a spare battery this ensures you never run out of power. Note: No events can be uploaded if the camera is not docked.

  • Page 17: V300 Buttons

    Press the Record Start/Stop (3) button to start or stop a recorded event Power Press and release the Power (4) button on the bottom of the camera to power V300 on or off Buttons: 1 Function 2 Display Backlight 3 Record Start/Stop...

  • Page 18: V300 Lcd Display

    V300 LCD Display The LCD display shows: Battery status backlight The V300 battery charge lasts up to 12 hours, depending on your configuration. The camera display shows the icon and the percentage of battery remaining. Storage status (1) When recording in HD format, V300 can store about 36 hours of maximum-resolution events or up to about 200 hours at low resolution.

  • Page 19: Error Messages

    Error messages Error messages If an error appears on the V300 display screen the top LED flashes red to show an error condition. Press the Backlight button to acknowledge the error. The LED may then turn solid amber until the error is cleared by the camera. If it does not clear on it's own, reboot the camera.

  • Page 20: Molle Vest Mount

    The MOLLE vest mount uses hooks to anchor the mount over two rows of loops on the MOLLE vest. Tip: Install the mount on the vest before you connect the camera to the mount. V300 Body-Worn Camera User Guide WGD00169 Revision C...
  • Page 21 The forked end should be fully engaged with the seam on the lower row of loops. The hooks should be fully engaged with two loops on the upper row of loops. 5. Align the V300 Camera with the two tabs on the bottom of the mount and snap the camera in to the mount.

  • Page 22: V300 Camera Field Of View

    Getting Started V300 Camera Field of View The V300 Camera Field of View can be configured in Evidence Library (EL) for individual officers. The 130-degree wide-angle lens adjusts vertically +15° / -20°. The camera angle is based on where the camera is worn and is set in EL. The graphic below shows the difference of views for +15°, 0°, and -20°...

  • Page 23: Power Off

    If you force the camera to power off, the V300 may show System Recovery on the screen at the next boot. Allow the camera up to 10 minutes to complete the storage verification process.

  • Page 24: Starting And Stopping A Recorded Event

    Use the Record Start/Stop button on the front of the camera to start or stop a recorded event. If your Motorola Solutions V300 is a member of a recording group, the camera can start or stop a recorded event automatically. Another group member can alert that it has started or stopped an...

  • Page 25: Stopping A Recorded Event Manually

    Record Start/Stop button twice within 5 seconds. Covert Mode In Covert Mode the V300 Camera makes no sound and is dark. The display backlight can light up on demand, depending on your configuration. The camera can still vibrate in Covert Mode (depending on the configured alert notifications).

  • Page 26: Exit Covert Mode

    You can exit Covert Mode with the SmartControl smart phone app. Momentary Muting of the Audio Note: A configuration setting in Evidence Library controls whether you can mute your Motorola Solutions V300 Camera during a recorded event. Muting audio To temporarily suspend recording of audio by muting the microphone: 1.

  • Page 27: Categorizing A Recorded Event

    You can complete categorizing the recorded event in EL. Or, if the event has not been uploaded, you can complete the categorization on the camera or in SmartControl. Note: V300 always adds a tag to an event if you do not tag the event. For example, NO TAG or UNCATEGORIZED is applied.

  • Page 28: Pre-Event And Record After The Fact® (Ratf) Overview

    You may want to capture part of an event that was not recorded as part of the original recorded event. Because the V300 Camera continuously records, you can capture that part of the event. When either Pre-Event or RATF are enabled, the camera continuously captures and saves video when it is powered on.

  • Page 29: Docking The V300 Camera

    Docking the V300 Camera Docking the V300 Camera In this section... Docking overview (page Docking the V300 Camera in a Transfer Station II (page Docking the V300 in a WiFi base (page Charging the battery (page Assigning a configuration and officer and checking out...

  • Page 30: Docking The V300 Overview

    You can damage files on the camera. You can dock the V300 Camera with the battery or dock the stand-alone battery in any of the available bases. Use the WiFi base for incidental charging during your shift. Charging in a vehicle base (WiFi or USB), without the vehicle running, can impact the vehicle battery and can slow charging in warmer temperatures.

  • Page 31: Docking The V300 In A Transfer Station

    The V300 Camera time and date synchronize with the Evidence Library (EL) system Caution: The V300 sets its internal date and time from the EL computer. If the computer date and time is set incorrectly, the camera will be set incorrectly, and your video evidence will be marked with the incorrect date and time.

  • Page 32: Docking The V300 In A Wifi Base

    Docking the V300 in a WiFi base You can dock the V300 Camera in one direction only. The camera pairs with that base and with any other V300 Cameras that pair with the same WiFi base. When you dock the camera and battery in a WiFi base that is connected to Evidence Library (EL),...

  • Page 33: Charging The Battery

    Two tones sound Low battery, camera shutdown If a battery error is issued, shut down the V300 Camera. This can leave 2 to 4 minutes of run time before the camera runs out of power. Switch to your backup, charged battery.

  • Page 34: Associating V300 Camera With A Recording Group

    Docking the V300 Camera Associating V300 Camera with a Recording Group When you dock your V300 in a WiFi base, the camera pairs with the base. This pairing allows the camera to associate with the local recording group (page 45) that includes other V300 Cameras and (if present) the 4RE DVR.

  • Page 35: V300 Camera Configuration

    Event tags See your EL Online Help for more information. Upload Events The V300 can upload directly to Evidence Library (EL) Cloud. You can upload recorded events from your V300 while it is docked in: Transfer Station II Events upload automatically from a camera in the Transfer Station II.

  • Page 36: Clearing Video Out Of Camera Storage

    Docking the V300 Camera Clearing video out of camera storage Once the V300 has successfully uploaded its recorded events to evidence storage, the camera no longer protects that storage space. It can be used for future recorded events. For more information See your Evidence Library Online Help.

  • Page 37: Upgrading V300 Firmware

    Important! Do not remove the battery while the upgrade is in progress. WiFi base You can push an upgrade to the V300 when it is docked in a WiFi base, only if the WiFi base has access to Evidence Library (EL) upload server. The upgrade is pushed automatically.
  • Page 38 1. Dock the camera in a WiFi base or Transfer Station II with access to EL. If an upgrade is needed, EL notices and pushes the upgrade automatically. V300 checks EL for firmware upgrades. 2. Keep the camera docked while upgrading.

  • Page 39: Upgrading Wifi Base Firmware

    Upgrading WiFi base Firmware Upgrading WiFi base Firmware The Motorola Solutions V300 Camera automatically pulls firmware upgrades for the WiFi base from Evidence Library (EL) when the V300 is docked. Note: Evidence Library can be set up to push new firmware automatically For instructions, see your Evidence Library Online Help.
  • Page 40 Docking the V300 Camera This page intentionally left blank. V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 41: Using Pre-Event And Record After The Fact (Ratf)

    Using Pre-Event and Record After the Fact® (RATF) ® Using Pre-Event and Record After the Fact (RATF) In this section... Pre-Event capture (page Record After the Fact (RATF) (page Force Microphone On (page V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 42: Pre-Event Capture

    4 2:14 PM PreEvent time added = 1 minute (Agency determined) Audio Audio is NOT included with pre-event video unless your agency enables Force Microphone On (page 43). Typically, the V300 only begins to record audio when you start a recorded event. V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 43: Record-After-The-Fact® (Ratf)

    RATF. Use EL to send a manual request to the camera to generate and retrieve a RATF event. Any time the V300 is docked in the WiFi base, and there is network connectivity to EL, V300 can generate a RATF.
  • Page 44 Using Pre-Event and Record After the Fact® (RATF) This page intentionally left blank. V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 45: Using V300 In A Recording Group

    Using V300 in a recording group Using V300 in a recording group In this section... Recording group overview (page Recording group members and functions (page V300 Camera (page Smart Power Switch (page 4RE DVR (page Group events (page V300 behavior...

  • Page 46: Recording Group Overview

    Using V300 in a recording group Recording Group Overview When you dock V300 in the WiFi base, the camera pairs with the base. This pairing lets the camera associate with other V300 Cameras as a local recording group. The decision to create an event for the group recording is made by each device in the local recording group network.

  • Page 47: Smart Power Switch (Sps)

    Smart Power Switch (SPS) Tip: If the 4RE DVR or V300 Cameras are members of the same recording group, 4RE can initiate group event starts, stops, and categorization and V300 can join in on the group actions depending on the EL configuration.

  • Page 48: 4Re

    Important! The 4RE DVR is not required to form a recording group. Group Events The collaboration of V300 Cameras or of V300 Cameras and the 4RE DVR creates a group event. Each device in the same recording group creates individual recorded events of the same incident.

  • Page 49: V300 Camera Behavior

    The group event is stopped while the V300 that is part of that group event is out of range? The out-of-range V300 Cameras keep recording the event until it is manually stopped or moves back into range of the recording group network.
  • Page 50 Using V300 in a recording group This page intentionally left blank. V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 51: About The Features Of The V300 Camera

    About the Features of the V300 Camera About the Features of the V300 Camera In this section... Overview (page V300 Components (page Feedback indicators V300 Camera (page V300 user-removable battery (page Video, audio, and subtitle evidence (page Recording reminder alert...

  • Page 52: V300 Camera Features Overview

    WiFi base (upload and charging) Transfer Station II (upload and charging) USB base (charging only) The camera can be paired with the WiFi base to associate with other V300 Cameras to form a recording group (page 45). This chapter gives you background information that helps you take advantage of all of Transfer Station II special features.

  • Page 53: V300 Camera Components

    V300 Camera Components V300 Camera Components The Motorola Solutions V300 is a body-worn HDR camera with Bluetooth, Wi-Fi, and GPS. The HDR camera sensor is separate from the camera DVR. V300 components include: Dual microphones Buttons: Function (top) Power (bottom)

  • Page 54: Microphone

    The digital microphone records CD-quality sound. Depending on the configuration applied to the camera, the microphone continuously records audio (default setting) Buttons V300 has four buttons that control the camera functionality. Power button Use the Power button (1) only to power the camera on or off.

  • Page 55: V300 Display

    Toggle event tags when categorizing events V300 display The display on the V300 shows icons and messages to indicate the status of the camera. The icons show in the top half of the display. The messages show in the 8-character area on the bottom half of the display.

  • Page 56: Display In Different Modes

    The upload status shows the number of events uploaded out of the total number of events to upload. Critical events upload first. Wi-Fi or GPS signal status The Wi-Fi Signal Strength icon shows the status of the V300 Wi-Fi connection with the WiFi base. Display in different modes When the camera is not recording, the default message shown on the display is the number of recorded events in storage.

  • Page 57: V300 User-Removable Battery

    With the user-removable battery, you can extend your shift by having a replaceable battery charging in the car. The battery can get from 10 - 12 hours on a shift depending on the configuration. The replaceable battery can extend that time for another 10-12 hours. The V300 battery recharges in about 4 hours.

  • Page 58: V300 Camera Battery Maintenance

    The V300 will not power on or off outside of the dock Random rebooting or random power off The V300 powers off or reboots when docked or undocked or other shock type events occur. An abrupt reboot causes the camera to initiate a System Recovery message. The recovery can take up to 4 minutes to complete.

  • Page 59: Corrective Actions

    If replacing the battery does not resolve the issue, re-clean the camera contacts If re-cleaning does not resolve the issue, contact Customer Service to replace the camera See the Motorola Solutions Technical Notification (MTN), MTN-0134-20-NA issued 09/2020 at: https://www.motorolasolutions.com/en_us/support/technical-notifications.html Contact customer service at 1-800-605-6734.

  • Page 60: Video, Audio, And Subtitle Evidence

    About the Features of the V300 Camera Video, Audio, and Subtitle Evidence The V300 works as a DVR and camera combination to collect evidence in a recorded event. A recorded event is a unique, protected segment composed of: Video (page...

  • Page 61: Recording Reminder Alert

    45 Recording Reminder Alert The V300 notifies you at regular intervals that it is still recording an event. Configure Recording Reminder Alert in Evidence Library (EL) to remind you periodically that V300 is recording an event.Default is off. The reminders include: Tone This tone sounds the same as the checkout tone.

  • Page 62: Storage

    About the Features of the V300 Camera Storage The V300 Camera stores 24 to 36 hours of HD video at 1080 pixels. The camera uses a 128 GB SD Card. When you need to free up storage space on the camera, upload recorded events...

  • Page 63: Wifi Base

    WiFi base The Motorola Solutions V300 includes built-in Wi-Fi (802.11n). You can dock the V300 Camera and battery or just the stand-alone battery in the WiFi base. The camera pairs with the base to: Associate with a local recording group The WiFi base acts as the Wi-Fi access point (802.11n) for the V300 Camera to connect to...

  • Page 64: Leds For Wifi Base

    Blinking In shutdown or wireless upload timeout period The left LED on the WiFi base blinks green when it successfully pairs with a V300. The LED blinks red if the pairing was not successful. Note: If you get a solid red light, try undocking and redocking your camera and battery.

  • Page 65: Connections

    To apply the upgrade, power cycle the Wi-Fi base. V300 Camera display When V300 is paired with the WiFi base, the camera display shows a Wi-Fi Signal Strength icon (   ) that indicates the strength of the Wi-Fi signal coming from the WiFi base.

  • Page 66: Upload Events

    Associate with a group When the V300 has successfully associated with the WiFi base, the screen displays Association Complete for 2 seconds. The V300 displays Associated for 2 seconds after undocking, to indicate that Group Recording is enabled.

  • Page 67: Error Code

    Error code Error code When an error appears, the screen displays a number. If after you reboot the Error Code remains, contact technical support and give them the Error Number. V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 68: Transfer Station Ii And Wifi Base Leds

    About the Features of the V300 Camera Transfer Station II and WiFi base LEDs The LEDs in the WiFi base brightness depends on the time of day. The display dims from 8 pm to 8 am. Power LED indicators Use Case...

  • Page 69: Activity Led Indicators

    Main Power LED red solid Backend server connected, transfer LED amber green station link detected Backend server not connected, Link LED off transfer station link not detected No MAC Address Main Power LED red blinks V300 Body-Worn Camera User Guide WGD00169 Revision C...
  • Page 70 About the Features of the V300 Camera This page intentionally left blank. V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 71: Smartcontrol

    Getting the SmartControl app (page Enabling SmartControl (page Connecting to SmartControl (page Categorizing an event (page Starting a state capture (page Supported versions SmartControl runs on any Android phone running Android 6 or higher. V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 72: Smartcontrol Overview

    SmartControl SmartControl Overview SmartControl is the companion smartphone app for the Motorola Solutions V300 Camera . It lets officers view evidence and tag videos on the phone. The SmartControl app makes V300 functionality available on your smartphone: Review recorded events...
  • Page 73 If you decline the location access a second time, Try Again does not work. You have to reset location access outside the app in your phone. 4 To continue turn on device location which uses Google's location service—OK V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 74: Connecting To Smartcontrol

    3 The app finds any close camera. Check the screen on the V300 UI for your camera name. Touch the area with the camera ID on the screen to select your camera. 4 Enter the Pin number shown on the V300 on the line provided for the Bluetooth pairing in SmartControl.
  • Page 75 8 The home screen appears. Since this camera had 10 events in memory, the events display on the screen. If the camera doesn't connect or if there is an error, the app sends you back to number one (1) and you start over. V300 Body-Worn Camera User Guide WGD00169 Revision C...

  • Page 76: Settings

    Covert Mode Brightness Auto Reduce Brightness Audio Vibrate on Alert See the state of your device connections Disconnect from device (V300 Camera) Scrollable after Disconnect from Device, (not shown): Customer support phone number Customer support website link About SmartControl About Connected Device...

  • Page 77: Accessing Settings When Not Connected

    1 Tap the settings button at the top right of the app to access the settings screen. Information about your application appears. The Wi-Fi and Bluetooth are disconnected and some settings are grayed out because you are not connected to the V300. The Customer support contact information is shown.

  • Page 78: Smartcontrol Officer Preferences

    2 Turn Covert Mode on or off 3 Set the Brightness of your screen 4 Sets Brightness to dim from 8 pm to 8 am, based on the time on your V300 Camera 5 Set the volume of your tones...

  • Page 79: Categorizing An Event

    Categorizing an event You can use the SmartControl app to categorize a recorded event on your smartphone. After you stop recording on the V300, you can categorize an event. Category tagging is accessible from the recorded events screen. You can categorize an event immediately after stopping a recording. You can also categorize an event by selecting an event from a recorded events screen.
  • Page 80 If there is only one event, this arrow doesn't go anywhere. 4 If there is more than one event, the forward arrow goes to the next event on the screen. If there is only one event, this arrow doesn't go anywhere. V300 Body-Worn Camera User Guide WGD00169 Revision C...
  • Page 81 1 Select a category tag (set by your agency) 2 Select a value 3 The tag is synchronized with V300 4 Tag synchronization is successful 5 Tapping Done takes you back to the recorded events screen V300 Body-Worn Camera User Guide...

  • Page 82: Live Video Streaming

    Live Video Streaming You can use the live view on the smart phone to: 1 View the live video stream from the V300 Camera and Start an event 2 Turn On or Off Covert Mode 3 View the live video stream from the V300 and Stop the event 4 Adjust the view on the camera.

  • Page 83: Starting A State Capture

    Starting a state capture Starting a state capture You can request that your V300 Camera perform a state capture and save it to the V300 for use by Motorola Solutions technical services. To start a state capture: 1 Tap About Connected Device...

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