Troubleshooting - Toshiba DMF82XKU Owner's Manual

T
ROUBLESHOOTING
If you experience problems while using the Digital Media Frame, please consult the
following troubleshooting guide fi rst, as it may offer immediate solutions to the condi-
tion occurred. Should the problem remain, contact a Toshiba service point near you.
CONDITION
Nothing displayed on
screen
Cannot find an inserted
memory card/USB
memory device on the
device list
Cannot show photos
Some files are not
played.
SOLUTIONS
● Check whether the AC adaptor of the Digital Media
Frame is well connected and the power button of the
Digital Media Frame is turned to 'ON'.
● If the AC adaptor of the Digital Media Frame is well
connected and the power button is turned to 'ON', try
to restart the Digital Media Frame.
● Check whether a memory card/USB memory device
is correctly inserted to the slot/socket.
● Check whether the format of the inserted memory
card/USB memory device is supported by the Digital
Media Frame.
● Remove the memory card/USB memory device,
then insert it to the corresponding slot/socket again.
● If a USB hub was previously connected, disconnect
the hub and insert the USB memory device directly to
the USB socket.
● Check whether there are photos stored in the
memory card/USB memory device inserted.
● Check whether the format of the image files is
supported by the Digital Media Frame.
● Check the file size of the photos. Large files may
not be displayed.
● The Digital Media Frame can process up to 9999
files (including image/video/music files). If files are
saved with long path names (longer than 32 charac-
ters), the total file count may not reach 9999.
● The Digital Media Frame cannot play files saved in
the folder exceeding the eight hierarchy levels.
● If no folder is created for saving files, the Digital
Media Frame can save up to 512 files. It is recom-
mended to create a folder in the internal memory for
saving files copied from a computer.