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Service Modes, Error Codes, and Fault Finding
After entering this mode, "SAM" will appear in the upper right
corner of the screen.
Contents of SAM:
•
OPERATION HOURS. Displays the accumulated total of
operation hours (not the standby hours).
•
HARDWARE INFO
–
ROM VERSION. Displays the date of the software and
the software version of the ROM
(Example: EM53EU1-1.0_01234 = AAABBC-
X.Y_NNNNN).
•
AAA= the chassis name.
•
BB= the region: EU= Europe, AP= Asia Pacific
PAL/Multi, AN= Asia Pacific NTSC, US= USA, LT=
LATAM.
•
C= the language cluster number.
•
X.Y= the software version, where X is the main
version number (different numbers are not
compatible with one another) and Y is the sub
version number (a higher number is always
compatible with a lower number).
•
NNNNN= last five digits of 12nc code software.
–
FBX VERSION. The 12NC-number of the build in
Feature Box software.
•
ERRORS (followed by maximal 10 errors). The most
recent error is displayed at the upper left (for an error
explanation see paragraph "Error Codes").
•
DEFECTIVE MODULE. Here the module that generates
the error is displayed. If there are multiple errors in the
buffer, which are not all generated by a single module,
there is probably another defect. It will then display the
message "UNKNOWN" here.
•
RESET ERROR BUFFER. When you press the "OK"
button, the error buffer is reset.
•
ALIGNMENTS. This will activate the "ALIGNMENTS" sub-
menu.
•
DEALER OPTIONS. Extra features for the dealers.
•
SERVICE OPTIONS. Extra features for Service.
•
INITIALISE NVM. When an NVM was corrupted (or
replaced) in the former EM3 chassis, the microprocessor
replaces the content with default data (to assure that the
set can operate). However, all pre-sets and alignment
values are gone now, and option numbers are not correct.
Therefore, this was a very drastic way. In this chassis, the
procedure is implemented in another way: The moment the
processor recognises a corrupted NVM, the "INITIALISE
NVM" line will be highlighted. Now, you can do two things
(dependent of the service instructions at that moment):
–
Save the content of the NVM via ComPair for
development analysis, before initialising. This will give
the Philips Service department an extra possibility for
diagnosis (e.g. when Development asks for this).
–
Initialise the NVM (same as in the past, however now it
happens conscious).
•
STORE. All options and alignments are stored when
pressing the "OK"-button
•
FUNCTIONAL TEST. All devices are tested via the "OK"
button. Eventual errors are displayed in the error buffer.
The error buffer is not erased, the content returns when this
test is terminated.
•
DAILY MENUS. With the "OK" button, you can go to the
normal user menu. SAM is still active in the background.
With the "MENU" button, you return from the user menu to
SAM menu. This feature can be helpful to quickly change
some settings in the user menu.
•
SW MAINTENANCE
–
UPGRADE. Not applicable for this chassis
–
EVENTS. Not useful for service purposes. In case of
specific software problems, the development
department can ask for this info.
–
BDM INFO. Broadcast Debug Menu info. The purpose
of this menu is to debug the broadcast, NOT the TV.
The menu gives an overview of what is received on the
current preset. Following items are displayed:
EM5.2E AA
P r e s e t n r :
- -
U T C :
P r e s e t n a m e :
- - - - -
L T O :
T i m e :
C N I N V M :
- - - -
D a t e :
C N I F 1 :
- - - -
C N I F 2 :
- - - -
T i m e T X T :
C N I V P S :
- - - -
T i m e 8 / 3 0 F 1 : - - : - - : - -
M o r n i n g P r o g :
- - -
D a t e 8 / 3 0 F 1 : - - / - - / - - - -
N a m e 8 / 3 0 F 1 :
- - - - -
L T O 8 / 3 0 F 1 :
N a m e 8 / 3 0 F 2 :
- - - - -
N a m e T X T :
- - - - -
W S S G 1 :
S i g n a l S t r e n g t h : - - -
W S S G 2 :
W S S G 3 :
E P G S e r v i c e :
- - -
W S S G 4 :
Figure 5-1 Broadcast debug menu overview.
Table 5-1 Broadcast debug menu explanation
Item
Source
Presetnr
Set
Presetname
Set
CNI NVM
Broadcaster
CNI F1
Broadcaster
CNI F2
Broadcaster
CNI VPS
Broadcaster
Morning Prog
Broadcaster
Name 8/30 F1
Broadcaster
Name 8/30 F2
Broadcaster
Name TXT
Broadcaster
Signal Strength
FBX
EPG Service
Set
UTC
Set
LTO
Set
Time
Set
Date
Set
Time TXT
Broadcaster
Time 8/30 F1
Broadcaster
Date 8/30 F1
Broadcaster
LTO 8/30 F1
Broadcaster
WSS G1
Broadcaster
WSS G2
Broadcaster
WSS G3
Broadcaster
WSS G4
Broadcaster
How to navigate
•
In SAM, you can select the menu items with the "CURSOR
UP/DOWN" key on the RC-transmitter. The selected item
will be highlighted. When not all menu items fit on the
screen, move the "CURSOR UP/DOWN" key to display the
next/previous menu items.
•
With the "CURSOR LEFT/RIGHT" keys, it is possible to:
–
(De) activate the selected menu item.
–
Change the value of the selected menu item.
–
Activate the selected submenu.
5.
EN 13
- - : - - : - -
- - : - - : - -
- - : - - : - -
- - / - - / - - - -
- - : - - : - -
- - : - - : - -
- - - -
- - - -
- - -
- - -
CL 36532017_055.eps
240403
Description
Presetnumber of the current selected
preset.
Presetname of the current selected
preset.
CNI number stored in NVM for the
current preset.
CNI number from transmitted Packet 8/
30 Format 1.
CNI number from transmitted Packet 8/
30 Format 2.
CNI number from transmitted VPS line.
"ARD" or "ZDF" according to dedicated
bit in 8/30 Format 1.
Name extracted from status message of
8/30 Format 1.
Name extracted from status message of
8/30 Format 2.
Name extracted from TXT header.
Noise figure measured for selected
preset.
EPG Service stored in NVM for current
preset displayed as "TXT", "MCP",
"SCP", "OCP".
UTC (Universal Time Code formerly
known as Greenwich Mean Time) used in
the set.
LTO (Local Time Offset) used in the set.
Used by EPG for all Nextview displays. (=
Time TXT header - Time 8/30 F1 )
Current time running in the set. Was
extracted at startup, then maintained by
software.
Current date running in the set. Was
extracted at startup, then maintained by
software.
TXT header time from the selected
preset.
UTC time from 8/30 Format 1.
Date from 8/30 Format 1.
LTO from 8/30 Format 1.
WSS Group 1 (Aspect Ratio) bits 0 1 2 3
WSS Group 2 (Enhanced Services) bits 4
5 6 7
WSS Group 3 (Subtitles) bits 8 9 10
WSS Group 4 (Reserved) bits 11 12 13
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