Brother FAX-2820 User Manual
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Brother FAX-2820 User Manual

Brother fax-2820: users guide
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See also: Service Manual , User Manual
USER'S GUIDE
FAX-2820
FAX-2920
MFC-7220
MFC-7225N
Version A

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Table of Contents
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Summary of Contents for Brother FAX-2820

  • Page 1 USER’S GUIDE FAX-2820 FAX-2920 MFC-7220 MFC-7225N Version A...
  • Page 2 Register your product on-line at http://www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: ■ may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 3: Compilation And Publication Notice

    THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.

  • Page 4: Safety Precautions

    Note (For FAX-2820 and MFC-7220) If there are faxes in the machine's memory, you need to print them or save them before you turn off the power and unplug the machine. (To print the faxes in the memory, see Printing a fax from the memory on page 4-4. To save the faxes in memory, see Forwarding faxes to another fax machine on page 11-5.)
  • Page 5 WARNING After you use the machine, some internal parts are extremely HOT! To prevent injures, be careful not to put your fingers in the area shown in the illustration. The fuser unit is marked with a caution label. Please do not remove or damage the label. ■...

  • Page 6: Quick Reference Guide

    Press Menu/Set, 2, 3, 1. Press the One-Touch key where you want to store the number. Note FAX-2820 and FAX-2920 only: To access One-Touch numbers 11 to 20, hold down Shift as you press the One-Touch key. Enter the number (up to 20 digits).
  • Page 7 Using Search If it is not illuminated in green, press (Fax). Load your document. Press Search/Speed Dial, and then enter the first letter of the name you’re looking for. Press to search the memory. Press Start. Making copies Single copy Press (Copy) to illuminate it in green.

  • Page 8: Table Of Contents

    Setting Tone and Pulse dialling mode (Not available in New Zealand)...2-1 Setting the Station ID...2-2 General Setup ...2-3 Setting the Mode Timer (FAX-2820 and FAX-2920 only)...2-3 Setting the Mode Timer (MFC-7220 and MFC-7225N only)...2-3 Setting the Paper Type...2-4 Setting the Paper Size...2-4 Setting the Ring Volume...2-5...
  • Page 9 Turning TX Lock off ...2-8 Memory Security (FAX-2920 and MFC-7225N only) ...2-9 Setting up the password ...2-9 Changing the Memory Security password...2-9 Turning Memory Security on ...2-10 Turning Memory Security off ...2-10 Setting Lock ...2-10 Setting up the password ...2-10 Changing the Setting Lock password ...2-11 Turning Setting Lock on...2-11 Turning Setting Lock off...2-11...
  • Page 10 Setup Receive Basic receiving operations...4-1 Choosing the Receive Mode ...4-1 To select or change your Receive Mode ...4-2 Setting the Ring Delay ...4-2 Setting the F/T Ring Time (Fax/Tel mode only)...4-3 Fax Detect ...4-3 Printing a reduced incoming fax (Auto Reduction) ...4-4 Advanced receiving operations...4-4 Printing a fax from the memory ...4-4 Setting the Print Density ...4-4...
  • Page 11 Printing reports Fax settings and activity ...7-1 Customizing the Transmission Verification Report ...7-1 Setting the Journal Period ...7-2 Printing reports ...7-2 How to print a report ...7-2 Making copies Using the machine as a copier ...8-1 Enter Copy mode...8-1 Making a single copy ...8-1 Making multiple copies ...8-2 Stop copying ...8-2 Using the temporary Copy key ...8-2...
  • Page 12 Printing Caller ID List... A-3 Telephone Service for New Zealand ... A-4 FaxAbility ... A-4 How Will the Fax Machine Treat All Other Numbers?... A-4 What is the Advantage of Using the FaxAbility Function?... A-4 How Does FaxAbility Work? ... A-4 How to Turn FaxAbility OFF or ON...
  • Page 13 Fax... S-4 Scanner (MFC-7220 and MFC-7225N only)... S-5 Printer ... S-5 Interfaces ... S-6 Download the optional software from the Brother Web Site (FAX-2820 and FAX-2920 users only)... S-6 Computer requirements ... S-7 Consumable items ... S-8 Network (LAN) (For MFC-7225N only) ... S-8...
  • Page 14 Optional External Wireless Print/Scan Server (NC-2200w) (For MFC-7220 and MFC-7225N only)... S-9 Optional External Print Server (NC-2100p) (For MFC-7220 only) ... S-10 Index Remote Retrieval Access card...

  • Page 15: Introduction

    Introduction Using this Guide Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics. Bold Bold typeface identifies specific keys on the machine’s control panel.

  • Page 16: Choosing A Location

    Choosing a location Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone socket and a standard, grounded electrical socket. Choose a location where the temperature remains between 10°C and 32.5°C. CAUTION ■...

  • Page 17: How To Access The Complete User's Guide (Mfc-7220 And Mfc-7225N Only)

    1 - 3 Note If this window does not appear, use ® Windows Explorer to run the setup.exe program from the root directory of the Brother CD-ROM. Click Documentation. Click the documentation you want to read. • Quick Setup Guide: Setup and Software Installation Instructions •...

  • Page 18: To View Documentation (For Macintosh ® )

    To view Documentation ® (For Macintosh ® Turn on your Macintosh . Insert the Brother CD-ROM labelled Macintosh into your CD-ROM drive. The following window will appear. (Mac OS Double-click the Documentation icon. The select Language screen appears, double-click your language.

  • Page 19: Control Panel Overview

    Chapter 1 Control panel overview FAX-2820 and FAX-2920 have the same keys. 01/01 00:00 Fax *Recall: Australia and New Zealand only MFC-7220 01/01 00:00 Fax 1 - 5...
  • Page 20 One-Touch Keys These 10 keys give you instant access to 10 (MFC-7220 and MFC-7225N) or 20 (FAX-2820 and FAX-2920) previously stored dial numbers. Fax and telephone keys: Redial/Pause Redials the last number you called. It also inserts a pause in quick dial numbers.

  • Page 21: Load Document

    You can send a fax, make copies, and scan from the ADF (automatic document feeder). Note The scan feature is not available for FAX-2820 and FAX-2920. Using the automatic document feeder (ADF) The ADF can hold up to 20 pages, feeding each one individually through the machine.

  • Page 22: About Paper

    About paper Recommended paper To get the best print quality, we suggest using the following paper. Paper Type Item Plain paper Xerox Premier 80 gsm Xerox Business 80 gsm M-real DATACOPY 80 gsm IGEPA X-Press 80 gsm Recycled paper Xerox Recycled Supreme Transparency 3M CG 3300 Labels...

  • Page 23: Paper Capacity Of The Paper Trays

    Chapter 1 CAUTION Do not use the following types of paper or envelopes, they may cause a paper jam and damage your machine. ■ Do not use: • Inkjet paper; • Coated paper, such as vinyl coated paper; • Pre-printed or highly textured paper, or paper with an embossed letterhead; •...

  • Page 24: How To Load Paper

    How to load paper To load paper or other media in the paper tray Pull the paper tray completely out of the machine. While pressing the paper guide release lever, slide the adjusters to fit the paper size. Check that the guides are firmly in the slots.

  • Page 25: To Load Envelopes

    Chapter 1 Note When you put paper in the paper tray, please remember the following: ■ Check that the paper is flat in the tray and below the maximum paper mark, and that the paper guides are touching the sides of the paper stack.

  • Page 26: To Load Paper Or Other Media In The Manual Feed Slot

    To load paper or other media in the manual feed slot You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. Slide the paper guides to fit the paper size.

  • Page 27: About Fax Machines

    Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not...

  • Page 28: Getting Started

    No other settings will be affected. Note Your machine can store the date and time up to 2 hours (For FAX-2820 and MFC-7220) or 4 days (For FAX-2920 and MFC-7225N) if there is a power failure. Press Menu/Set, 0, 2.

  • Page 29: Setting The Station Id

    Chapter 2 Setting the Station ID You should store your name or company name and fax number so they print on all fax pages you send. It is important that you enter the fax number in the internationally standardised format, i.e. in accordance with the following strict sequence: ■...

  • Page 30: General Setup

    General Setup Setting the Mode Timer (FAX-2820 and FAX-2920 only) The machine has two temporary mode keys on the control panel: Fax and Copy. You can change the number of seconds or minutes the machine takes after the last Copy operation before it returns to Fax mode.

  • Page 31: Setting The Paper Type

    Chapter 2 Setting the Paper Type To get the best print quality, set the machine for the type of paper you are using. Press Menu/Set, 1, 2. 2.Paper Type Press ▲ or ▼ to select Plain , Thin , Thick , Thicker , Transprncy (Transparency) or Recycled (Recycled paper).

  • Page 32: Setting The Ring Volume

    Setting the Ring Volume You can turn the ring Off or you can select the ring volume level. Press Menu/Set, 1, 4, 1. 1.Ring Press ▲ or ▼ to select Low , Med , High or Off . Press Menu/Set. Press Stop/Exit.

  • Page 33: Setting The Clock Change

    Chapter 2 Setting the Clock Change You can set the machine to change automatically for Daylight Savings Time. It will reset itself forward one hour in the Spring and backward one hour in the Autumn. Make sure you have set the correct date and time in the Date/Time setting.

  • Page 34: Setting The Lcd Contrast

    Press ▲ or ▼ to select Light or Dark . Press Menu/Set. Press Stop/Exit. Security You can set up your machine with multiple levels of security using TX Lock (FAX-2820 and MFC-7220 only), Memory Security (FAX-2920 and MFC-7225N only) and Setting Lock. Getting started...

  • Page 35: Setting Up The Password

    Changing the TX Lock password below. ■ If you forget the TX Lock password, please call your Brother dealer for service. Press Menu/Set, 1, 8, 1. 1.TX Lock Enter a four-digit number for the password.

  • Page 36: Memory Security (Fax-2920 And Mfc-7225N Only)

    Changing the Memory Security password below. ■ If you forget the Memory Security password, please call your Brother dealer for service. Press Menu/Set, 1, 8, 1. 1.Mem Security Enter a four-digit number for the password.

  • Page 37: Turning Memory Security On

    Setting up the password Note ■ If you have already set the password and want to change it, please see Changing the Setting Lock password on next page. ■ If you forget the Setting Lock password, please call your Brother dealer for service.

  • Page 38: Changing The Setting Lock Password

    Press Menu/Set, 1, 8, 2. 2.Setting Lock Enter a four-digit number for the password. Press Menu/Set. If you are entering the password for the first time, the LCD shows Verify . Re-enter the password. Press Menu/Set. Press Stop/Exit. Changing the Setting Lock password Press Menu/Set, 1, 8, 2.

  • Page 39: Setup Send

    (See Storing One-Touch (Fax) is numbers on page 5-1.) Note ■ FAX-2820 and FAX-2920 only: To dial One-Touch numbers 11 to 20, hold down Shift as you press the One-Touch key. ■ Shift is not available for MFC-7220 and MFC-7225N.

  • Page 40: Speed-Dialling

    Speed-Dialling Press Search/Speed Dial, #, and then the three digit Speed-Dial number. (See Storing Speed-Dial numbers on page 5-2.) Three-digit number Note If the LCD shows Not Registered when you enter the One-Touch or Speed-Dial number, a number has not been stored at this location.

  • Page 41: Fax Redial

    Chapter 3 Fax Redial If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Start to try again. If you want to make a second call to the last number dialled, you can save time by pressing Redial/Pause and Start.

  • Page 42: Out Of Memory Message

    Out of Memory message If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation.

  • Page 43: Contrast

    Chapter 3 Contrast If your document is very light or very dark, you may want to change the contrast. Use Light to send a light document. Use Dark to send a dark document. If it is not illuminated in green, press (Fax).

  • Page 44: Dual Access

    Dual Access You can dial a number, and begin scanning the fax into memory—even when the machine is sending from memory, receiving faxes or printing PC data. The LCD shows the new job number. Note ■ The number of pages you can scan into the memory will vary depending on the data that is printed on them.

  • Page 45: Broadcasting

    If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 260 (MFC-7220 and MFC-7225N) or 270 (FAX-2820 and FAX-2920) different numbers. ■ The available memory will vary depending...

  • Page 46: Checking Job Status

    Checking job status Check which jobs are still waiting in the memory to be sent. (If there are no jobs, the LCD shows No Jobs Waiting .) Press Menu/Set, 2, 6. 6.Remaining Jobs If you have more than one job waiting, press ▲...

  • Page 47: Advanced Sending Operations

    Chapter 3 Advanced sending operations Composing the electronic Cover Page The Cover Page is sent to the receiving party’s machine. Your Cover Page includes the name stored in the One-Touch or Speed-Dial memory. If you are dialling manually, the name is left blank. The Cover Page shows your Station ID and the number of pages you’re sending.

  • Page 48: Send A Cover Page For All Faxes

    Press ▲ or ▼ to select one of the standard or your own comments. Press Menu/Set. Enter two digits to show the number of pages you are sending. Press Menu/Set. (For example, press 0 2 for 2 pages or enter 0 0 to leave the number of pages blank.

  • Page 49: Delayed Fax

    Chapter 3 Delayed Fax During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter in Step 4. If it is not illuminated in green, press (Fax).

  • Page 50: Setup For Polled Transmit (Standard)

    ■ When someone polls your machine to receive a fax, they pay for the call. ■ If you poll someone’s fax machine to receive a fax, you pay for the call. If it is not illuminated in green, press (Fax).

  • Page 51: Setup For Polled Transmit With Secure Code

    Cancelling a Job menu setting. (See Cancelling a scheduled job on page 3-8.) ■ You can use Secure Polling only with another Brother fax machine.

  • Page 52: Setup Receive

    Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your machine. You can choose the mode that best suits your needs. How it works The machine automatically Fax Only answers every call as a fax. (automatic receive) The machine controls the Fax/Tel...

  • Page 53: To Select Or Change Your Receive Mode

    Chapter 4 To select or change your Receive Mode Press Menu/Set, 0, 1. 1.Receive Mode Press ▲ or ▼ to select Fax Only , Fax/Tel , External TAD or Manual . Press Menu/Set. Press Stop/Exit. Current Receive Mode Fax : Fax Only F/T : Fax/Tel TAD : External TAD Mnl : Manual...

  • Page 54: Setting The F/T Ring Time (Fax/Tel Mode Only)

    Setting the F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel , you’ll need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the machine receives the fax.) This pseudo/double-ring happens after the initial ringing from the phone company.

  • Page 55: Printing A Reduced Incoming Fax (Auto Reduction)

    Chapter 4 Printing a reduced incoming fax (Auto Reduction) If you choose On , the machine automatically reduces an incoming fax to fit on one page of Letter or A4 size paper. The machine calculates the reduction ratio by using the page size of the document and your Paper Size setting (Menu/Set, 1, 3).

  • Page 56: Reception Into Memory

    Press Stop/Exit. Setup Receive Polling Polling is the process of retrieving faxes from another fax machine. You can use your machine to 'poll' other machines. Everyone who is involved in Polling needs to set up their fax machines for Polling.

  • Page 57: Secure Polling

    Press Start. The LCD shows Dialing . Note You can use Secure Polling only with another Brother fax machine. Anyone who polls to receive a fax must enter the polling secure code. 4 - 6 Setup for Polling Receive (Timer) You can set the machine to begin Polling Receive at a later time.

  • Page 58: Sequential Polling

    Sequential Polling The machine can request documents from several fax machines in a single operation. You just specify several destinations in Step 5. Afterwards, a Sequential Polling Report will be printed. If it is not illuminated in green, press (Fax). Press Menu/Set, 2, 1, 8.

  • Page 59: Quick-Dial Numbers And Dialling Options

    MFC-7225N) or 20 (FAX-2820 and FAX-2920) fax or phone numbers for automatic dialling. To access numbers 11 to 20 (FAX-2820 and FAX-2920), hold down Shift as you press the One-Touch key. The LCD shows the name, if you stored it, or the number.

  • Page 60: Storing Speed-Dial Numbers

    Storing Speed-Dial numbers You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Speed Dial, #, the three-digit number, and Start). The machine can store 200 Speed-Dial numbers. Press Menu/Set, 2, 3, 2. 2.Speed-Dial Use the dial pad to enter a three-digit Speed-Dial location number (001 - 200).

  • Page 61: Setting Up Groups For Broadcasting

    Group. Each Group uses up a One-Touch key or a Speed-Dial location. You can have up to eight Groups, or you can assign up to 219 (FAX-2820 and FAX-2920) and 209 (MFC-7220 and MFC-7225N) numbers to one large Group.

  • Page 62: Dialling Options

    Dialling options Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers and credit card numbers as One-Touch and Speed-Dial numbers.

  • Page 63: Remote Fax Options

    The FAX-2920 and MFC-7225N can store faxes up to 4 days if there is a power failure. The faxes stored in the FAX-2820 and MFC-7220 memory will be deleted. Press Stop/Exit. Setting Fax Storage If you select Fax Storage, your machine stores the received fax in the memory.

  • Page 64: Setting Pc Fax Receive (Mfc-7220 And Mfc-7225N Only)

    Setting PC Fax Receive (MFC-7220 and MFC-7225N only) If you select PC Fax Receive , your machine will temporarily store your received fax messages in its memory, and then automatically send the faxes to the PC. You can then use your PC to view and store these faxes.

  • Page 65: Turning Off Remote Fax Options

    Chapter 6 Turning off Remote Fax Options Press Menu/Set, 2, 5, 1. 1.Forward/Store Press ▲ or ▼ to select Off . Press Menu/Set. Press Stop/Exit. Note If you set the remote fax options to Off and received faxes are left in your machine’s memory, further LCD messages appear after Step 2.

  • Page 66: Setting Your Remote Access Code

    Menu/Set. Remote Retrieval You can call your machine from any touch tone telephone or fax machine, then use the Remote Access Code and remote commands to retrieve fax messages. Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times.

  • Page 67: Remote Commands

    6-6.) Once you have registered the number, Fax Forwarding will work. Enter the number of a remote fax machine to receive stored fax message(s). (See page 6-6.) If you hear one long beep, fax messages have been erased from the memory.

  • Page 68: Retrieving Fax Messages

    However, press # if you want to store a pause. Hang up after you hear your machine beep. Your machine will call the other fax machine, which will then print your fax messages. Remote Fax Options Changing your Fax Forwarding number...

  • Page 69: Printing Reports

    Printing reports Fax settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table. Press Menu/Set, 2, 4, 1. 1.Transmission —OR— Press Menu/Set, 2, 4, 2. 2.Journal Period 7 - 1 Customizing the Transmission Verification Report You can use the Transmission Report as...

  • Page 70: Setting The Journal Period

    (MFC-7225N only) Lists your Network settings. 7.Order Form You can print an accessories order form to fill out and send to your Brother dealer. How to print a report Press Reports. Press ▲ or ▼ to select the report you want.

  • Page 71: Making Copies

    The default setting is Fax mode. You can change the number of seconds or minutes that the machine stays in Copy mode. (See Setting the Mode Timer (FAX-2820 and FAX-2920 only) on page 2-3 or See Setting the Mode Timer (MFC-7220 and MFC-7225N only) on page 2-3.)

  • Page 72: Making Multiple Copies

    60 seconds after it finishes copying, or if the Mode Timer returns the machine to Fax mode. (See Setting the Mode Timer (FAX-2820 and FAX-2920 only) on page 2-3 or See Setting the Mode Timer (MFC-7220 and MFC-7225N only) on page 2-3.)

  • Page 73: Changing The Temporary Copy Settings

    Chapter 8 Changing the temporary copy settings Use the Options key to quickly set the following copy settings temporarily for the next copy. Press Menu Selections select Enlarge/Reduce Quality Stack/Sort Contrast Page Layout Note The factory settings are shown in Bold. After you choose your settings by pressing Menu/Set, the LCD shows Set temporarily .

  • Page 74: Enlarging Or Reducing The Image Copied

    Enlarging or reducing the image copied You can select the following enlargement or reduction ratios. Auto sets the machine to calculate the reduction ratio that fits the size of your paper. Custom(50-200%) allows you to enter a ratio from 50% to 200%. Press 100% 104% EXE→...

  • Page 75: Quality

    Chapter 8 Quality You can select the copy quality. The default setting is Auto . Suitable for documents that Auto contain both text and photographs. Suitable for documents Text containing only text. Suitable for copying Photo photographs. Press (Copy) to illuminate it in green.

  • Page 76: Making N In 1 Copies

    Making N in 1 copies (Page Layout) You can reduce the amount of copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, allowing you to save paper. Note ■...

  • Page 77: Changing The Default Copy Settings

    Chapter 8 Changing the default copy settings You can save the quality and contrast settings you use most often by setting them as default. These settings will remain until you change them again. Quality Press Menu/Set, 3, 1. 1.Quality Press ▲ or ▼ to select Auto , Text or Photo .

  • Page 78: Software And Network Features (Mfc-7220 And Mfc-7225N Only)

    ■ Using Remote Setup (See Chapter 4 in the Software User’s Guide on the CD-ROM.) ■ Using Brother PC-FAX software (See Chapter 5 in the Software User’s Guide on the CD-ROM.) ■ Network Scanning** (See Chapter 1 in the Software User’s Guide on the CD-ROM.) ■...

  • Page 79: Important Information

    The purpose of the International E Program is to promote the development and popularization of energy-efficient office equipment. ® As an E Partner, Brother Industries, NERGY Ltd. has determined that this product meets the ® guidelines for energy efficiency. NERGY...

  • Page 80: Important Information For Australia

    The purpose of the International E Program is to promote the development and popularization of energy-efficient office equipment. ® As an E Partner, Brother Industries, NERGY Ltd. has determined that this product meets the ® guidelines for energy efficiency. NERGY Important safety instructions Read all of these instructions.

  • Page 81: Important Information For New Zealand

    Chapter 10 Do not place anything in front of the machine that will block received faxes. Do not place anything in the path of received faxes. Do not touch a document during printing. Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric...
  • Page 82 This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers. Not all telephones will respond to incoming ringing when connected to the extension socket. The answer delay setting of this equipment shall not be set to less than the default setting as this will destroy Caller ID information.

  • Page 83: Important-For Your Safety

    Chapter 10 Where it is necessary to dial prefix digits, such as a Caller Display override code (“0196” or “0197”), this unit will have to be used in conjunction with an associated tone signalling (DTMF) telephone. Note that some telephones are not compatible with this unit and dialling errors may result if the two devices are used together in other than quiet conditions.
  • Page 84 This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.

  • Page 85: Trademarks

    Chapter 10 Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. © 2004-2005 Brother Industries, Ltd. All rights reserved.

  • Page 86: Troubleshooting And Routine Maintenance

    As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
  • Page 87 (The machine can be disconnected for up to 4 days without losing faxes stored in the memory.) (For FAX-2820 and MFC-7220) When you turn off the machine’s power switch, its memory will be cleared. (To check if faxes are in the machine’s memory, see Checking if the machine has...
  • Page 88 ERROR MESSAGES ERROR MESSAGE CAUSE The toner cartridge and drum unit No cartridge assembly is not installed or is not installed properly. The machine is out of paper or paper is No Paper Fed not properly loaded in the paper tray. No Response/Busy The number you dialled does not answer or is busy.
  • Page 89 (The machine can be turned off for up to 4 days without losing faxes stored in the memory.) (For FAX-2820 and MFC-7220) When you turn off the machine's power switch its memory will be cleared. To check whether the machine has faxes in its memory, see Checking if the machine has faxes in its memory on page 11-5.

  • Page 90: Checking If The Machine Has Faxes In Its Memory

    Make sure you have installed MFL Pro Suite on your PC, and then turn on PC-FAX Receiving on the PC. (For details about PC Fax Receive, see Using Brother PC-Fax Software in the Software User’s Guide on the CD-ROM.) Make sure you have set PC Fax Receive on the machine.

  • Page 91: Document Jams

    Chapter 11 Document jams If the document is jammed, follow the steps below. Documents can jam if they are not inserted or fed properly, or if they are too long. Follow the steps below to clear a document jam. Open the control panel cover. Carefully pull the jammed document toward the front of the machine.
  • Page 92 Open the front cover. Pull out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening. CAUTION To prevent damage to the machine caused by static electricity, do not touch...

  • Page 93: Paper Is Jammed At The Back Of The Machine

    Chapter 11 Paper is jammed at the back of the machine Open the front cover. Pull out the drum unit and toner cartridge assembly. Open the back cover. 11 - 8 Pull the tab toward you to open the rear chute cover.

  • Page 94: Paper Is Jammed Inside The Drum Unit And Toner Cartridge Assembly

    Paper is jammed inside the drum unit and toner cartridge assembly Open the front cover. Pull out the drum unit and toner cartridge assembly. Hold down the lock lever on the left and pull the toner cartridge out of the drum unit.

  • Page 95: If You Are Having Difficulty With Your Machine

    If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. DIFFICULTY Printing or Receiving Faxes •...
  • Page 96 For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 97 11-1.) —OR— • The machine is online. Click Start and then Printers and Faxes. Right-click ‘Brother MFC-XXXX,’ (where XXXX is your model name). Make sure that “Use Printer Offline” is unchecked. (For FAX-2920 and MFC-7225N) Turn off the machine's power switch and then on again. If the error message continues leave the machine for several minutes and then try it again.
  • Page 98 DIFFICULTY SUGGESTIONS Scanning Difficulties (MFC-7220 and MFC-7225N only) TWAIN errors appear while Make sure the Brother TWAIN driver is selected as the primary source. In scanning. PaperPort Software Difficulties (MFC-7220 and MFC-7225N only) Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.
  • Page 99 Chapter 11 DIFFICULTY Print Quality Difficulties Printed pages are curled. Printed pages are smeared. Printouts are too light. Network Difficulties (MFC-7225N only) I cannot print over the Network 11 - 14 SUGGESTIONS Low quality thin or thick paper can cause this problem. Make sure you select the Paper Type that suits the media type you use.

  • Page 100: Improving The Print Quality

    Improving the print quality Examples of poor print quality ABCDEFGH CDEF abcdefghijk defg A B C D a b c d e b c d 0 1 2 3 4 Faint ABCDEFGH abcdefghijk A B C D a b c d e 0 1 2 3 4 Grey background Ghost...

  • Page 101: Cleaning The Drum Unit

    Chapter 11 Examples of poor print quality 78.5 mm (3.1 in.) 78.5 mm (3.1 in.) White Spots on black text and graphics at 78.5 mm (3.1 in.) intervals 78.5 mm (3.1 in.) 78.5 mm (3.1 in.) Black Spots at 78.5 mm (3.1 in.) intervals 11 - 16 Recommendation...
  • Page 102 (TN-2025) on page 11-23.) Make sure that a torn piece of paper is not inside the machine covering the laser scanner window. The fixing unit may be smudged. Call Brother or your dealer for service. You may clear the problem by wiping the laser scanner window with a soft cloth.
  • Page 103 Chapter 11 Examples of poor print quality Curl or wave B DEFGH abc efghijk b c d e 1 3 4 Wrinkles or creases 11 - 18 Recommendation Check the paper type and quality. High temperatures and high humidity will cause paper to curl.

  • Page 104: Compatibility

    Compatibility If you are having difficulty sending or receiving a fax due to possible interference on the phone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations. Press Menu/Set, 2, 0, 1. 1.Compatibility Press ▲...

  • Page 105: Routine Maintenance

    Chapter 11 Pack the drum unit and toner cartridge assembly, AC power cord, telephone line cord, ADF document output support flap and printed materials in the original carton as shown below: Close the carton and tape it shut. 11 - 20 Routine maintenance CAUTION The drum unit contains toner, so handle it...

  • Page 106: Cleaning The Scanner

    Wipe the outside of the machine with a soft cloth to remove dust. Remove any paper that is in the paper tray. Wipe the inside of the paper tray with a soft cloth to remove the dust. Re-load the paper and put the paper tray in the machine.
  • Page 107 Chapter 11 Open the front cover and pull out the drum unit and toner cartridge assembly. WARNING Just after you have used the machine, some internal parts of the machine are extremely HOT! When you open the front cover of the machine, never touch the shaded parts shown in the diagram below.

  • Page 108: Cleaning The Corona Wire

    Cleaning the corona wire We recommend placing the drum unit and toner cartridge assembly on a cloth or a large piece of disposable paper to avoid spilling and scattering toner. Open the front cover and pull out the drum unit and toner cartridge assembly. Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times.

  • Page 109: How To Replace The Toner Cartridge

    Chapter 11 How to replace the toner cartridge WARNING Just after you use the machine, some internal parts of the machine will be extremely HOT! Never touch the shaded parts shown in the illustration. Open the front cover and pull out the drum unit and toner cartridge assembly.
  • Page 110 CAUTION ■ Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine Brother branded toner cartridges (TN-2025). Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used.

  • Page 111: Replacing The Drum Unit (Dr-2025)

    Chapter 11 Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times. Return the blue tab to the Home position ( ▼ ) before reinstalling the drum unit and toner cartridge assembly.
  • Page 112 WARNING Just after you have used the machine, some internal parts of the machine are extremely HOT! So please be careful. Open the front cover and pull out the drum unit and toner cartridge assembly. CAUTION To prevent damage to the printer from static electricity, do not touch the electrodes shown below.

  • Page 113: Machine Information

    11 - 28 Machine Information Checking the Serial Numbers You can view the machine’s serial number on the LCD. For FAX-2820, FAX-2920 and MFC-7220, press Menu/Set, 4, 1. —OR— For MFC-7225N, press Menu/Set, 6, 1. 1.Serial No. Press Stop/Exit.

  • Page 114: Checking The Drum Life

    Checking the Drum Life You can view the machine’s drum life on the LCD. For FAX-2820, FAX-2920 and MFC-7220, press Menu/Set, 4, 3. —OR— For MFC-7225N, press Menu/Set, 6, 3. 3.Drum Life Remaining:XXX% Press Stop/Exit. Troubleshooting and routine maintenance 11 - 29...

  • Page 115: Telephone Service For Australia

    When the voice call comes in, all phones (extension and external) and the fax machine will ring to alert you to pick it up. If a fax call comes in, the fax machine will answer automatically...

  • Page 116: How Does Telstra Faxstream Duet Work

    The fax machine will ring on the third ring with a standard ring pattern. All external and the extension phones will continue to ring until you or a telephone answering device can answer the voice number.

  • Page 117: How Does The Caller Id Work

    How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings, the display shows you the caller’s phone number or name if the name has stored in the One-Touch and Speed-Dial.

  • Page 118: Telephone Service For New Zealand

    And the people who call to talk on your main number will not have to talk to your fax machine. Basically, it gives you two independent numbers without the higher cost of a second line.

  • Page 119: How To Turn Faxability Off Or On

    How to Turn FaxAbility OFF or ON The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat Steps 1-3; Step 2 is where you can select either On or Off . Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions.

  • Page 120: How Does The Caller Id Work

    How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings, the display shows you the caller’s phone number and name if available. Once you pick up the handset, the caller’s ID disappears.

  • Page 121: Telephone Service For Some Countries

    Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one phone line. Each phone number has its own Distinctive Ringing pattern, so you will know which phone number is ringing.

  • Page 122: Viewing Caller Id List

    Viewing Caller ID List Caller ID memory stores information for up to thirty calls; when the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your machine. Press Menu/Set, 2, 0, 3.

  • Page 123: Using A Cordless External Handset

    Using a cordless external handset If the base unit of the cordless telephone is connected (see page A-10) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. Note Not all brands of cordless phones are compatible for use with your machine.

  • Page 124: Connecting An External Device To Your Machine

    Connecting an external device to your machine Connecting an external telephone You can connect a separate telephone to your machine as shown in the diagram below. (Example for Australia) When you are using external phone, the LCD shows Ext. Tel in Use . Connecting an external telephone answering device (TAD)

  • Page 125: Connections

    Connections The external TAD must be connected as shown in the previous illustration. Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.) Record the outgoing message on your external TAD. Set the TAD to answer calls. Set the Receive Mode to External TAD .

  • Page 126: On-Screen Programming

    You may also have to reset the date and time. Note Your machine is equipped with an internal battery that will keep the date and time information for up to about 2 hours for FAX-2820 and MFC-7220 or 4 days for FAX-2920 and MFC-7225N. B - 1...

  • Page 127: Navigation Keys

    Navigation keys Access the menu Go to the next menu level Accept an option Scroll through the current menu level Go back to the previous menu level or forward to the next menu level Exit the menu You can access the menu mode by pressing Menu/Set.
  • Page 128 Select & Set Main Menu Submenu 1. General 1. Mode Timer Setup (FAX-2820 and FAX-2920 only) 1. Mode Timer (MFC-7220 and MFC-7225N only) 2. Paper Type 3. Paper Size 4. Volume Note The factory settings are shown in Bold. Select & Set Menu Selections Options —...
  • Page 129 To Summer Time To Winter Time 1. Toner Save 2. Sleep Time (0-99) 05 Min — Light Dark 1. TX Lock (FAX-2820 and MFC-7220 only) 1. Mem Security (FAX-2920 and MFC-7225N only) 2. Setting Lock 1. Ring Delay 02-10(02) (Example for Australia) 2.
  • Page 130 Makes printouts darker or lighter. Sets up your machine to poll another fax machine. Changes the lightness or darkness of faxes you send. Sets the default resolution for outgoing faxes.
  • Page 131 Select & Set Main Menu Submenu 2. Fax 2. Setup Send (Continued) (In Fax mode only) (Continued) 3. Set Quick-Dial 4. Report Setting Note The factory settings are shown in Bold. B - 6 Select & Set Menu Selections Options 7.
  • Page 132 PC Fax Receive* (*MFC-7220 and MFC-7225N only) (Backup Print) 2. Remote Access — 3. Print Document — — Normal Basic (For FAX-2820 and MFC-7220) 1. Compatibility High Normal (For FAX-2920 Basic and MFC-7225N) Appendix B to accept to exit Descriptions Page...
  • Page 133 Select & Set Main Menu Submenu 2. Fax 0. Miscellaneous (Continued) (Continued) 3. Copy 1. Quality 2. Contrast 4. Printer 1. Emulation (MFC-7225N only) 2. Print Options 3. Reset Printer Note The factory settings are shown in Bold. B - 8 Select &...
  • Page 134 Select & Set Main Menu Submenu 5. LAN 1. Setup TCP/IP (MFC-7225N only) 2. Setup Misc. 0. Factory Reset Note The factory settings are shown in Bold. Select & Set Menu Selections Options 1. BOOT Method Auto Static RARP BOOTP DHCP [000-255].
  • Page 135 Select & Set Main Menu Submenu 4. Machine 1. Serial No. Info. (FAX-2820, 2. Page FAX-2920 and Counter MFC-7220) 3. Drum Life 6.Machine 1. Serial No. Info. (MFC-7225N) 2. Page Counter 3. Drum Life 0. Initial 1. Receive Setup Mode 2.

  • Page 136: Entering Text

    Entering Text When you are setting certain menu selections, such as the Station ID, you may need to type text into the machine. Most of the number keys have three or four letters printed on them. The keys for 0, # and not have printed letters because they are used for special characters.

  • Page 137: Glossary

    Distinctive Ring A subscriber service purchased from the telephone company that gives you another phone number on an existing phone line. The Brother machine uses the new number to simulate a dedicated fax line. Dual Access Your machine can scan outgoing faxes or...
  • Page 138 A TAD (telephone answering device) or telephone that is connected to your machine. F/T Ring Time The length of time that the Brother machine rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
  • Page 139 One-Touch Keys on the machine’s control panel where you can store numbers for easy dialing. FAX-2820 and FAX-2920 only: You can store a second number on each key if you press Shift and the One-Touch key together. Out of Paper Reception Receives faxes into the machine’s...
  • Page 140 A form of dialling on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the phone lines from your machine to the receiving fax machine. User Settings A printed report that shows the current settings of the machine. XMIT Verify (Transmission...

  • Page 141: Specifications

    Printer Type Print Method LCD (Liquid Crystal Display) Power Source Power Consumption S - 1 8 MB (FAX-2820) 16 MB (FAX-2920 and MFC-7220) 32 MB (MFC-7225N) Up to 20 pages 250 Sheets (80 gsm Laser Electrophotography by semiconductor laser beam scanning 16 characters ×...
  • Page 142 Dimensions Weight Noise Temperature Humidity 374 mm 510 mm Without Drum/Toner Unit: 7.35 kg (16.2 lb) Operating: 53 dB A or less Standby: 30 dB A or less Operating: 10 - 32.5°C Storage: 0 - 40°C Operating: 20 to 80% (without condensation) Storage: 10 to 90% (without condensation) Specifications...

  • Page 143: Print Media

    Print media Paper Input Paper Output For transparency or label, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid smudging. Legal paper cannot be stacked on the output paper tray. Copy Color/Monochrome Document Size Multiple Copies...

  • Page 144: Fax

    Memory Transmission Out of Paper Reception “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. "Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.

  • Page 145: Scanner (Mfc-7220 And Mfc-7225N Only

    HQ1200 (up to 2400 x 600 dpi) (MFC-7225N only) Normal printing mode Economy printing mode (save toner usage) up to 14 pages/minute A4 size (For FAX-2820 and FAX-2920) up to 20 pages/minute (A4 size) (For MFC-7220 and MFC-7225N) * Based on Brother standard pattern.

  • Page 146: Interfaces

    Download the optional software from the Brother Web Site (FAX-2820 and FAX-2920 users only) You can download the Brother Printer Driver and PC-Fax software from the Brother Solutions Center so you can use your fax machine as a printer and send faxes from your PC.

  • Page 147: Computer Requirements

    NOTE: All registered trademarks referenced herein are the property of their respective companies. For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/ Scanning is available for MFC-7225N only. Dedicated “Scan” key and direct Network Scanning (MFC-7225N) supported in Mac OS...

  • Page 148: Consumable Items

    *(when printing letter or A4 size paper at 5% print coverage) Up to 12,000 pages You can connect your MFC to a network for Network Printing, Network Scanning and PC Fax Send. Also included is the Brother BRAdmin Professional Network Management software. ®...
  • Page 149 Optional External Wireless Print/Scan Server (NC-2200w) (For MFC-7220 and MFC-7225N only) NC-2200w External Wireless Print/Scan Server (Optional) Network types Support for Protocols Note You can assign the Scan key to only one networked computer. S - 9 Connecting the optional External Wireless Print/Scan Server (NC-2200w) to the USB port of your MFC will allow you to print and scan over a wireless network.
  • Page 150 Optional External Print Server (NC-2100p) (For MFC-7220 only) NC-2100p External Print Server (Optional) Support for Protocols Connecting the optional External Print Server (NC-2100p) to the Parallel port of your MFC will allow you to print over a wired Ethernet network. ®...
  • Page 151 Index Access codes, storing and dialing ... 5-4 ADF (automatic document feeder) ... 1-7 ADF cover ... 11-6 Answering machine (TAD) ...A-10 connecting ...A-11 Automatic fax receive ... 4-1 Fax Detect ... 4-3 fax redial ... 3-3 transmission ... 3-3 Broadcasting ...
  • Page 152 Fax codes changing ... 6-4, A-9 Fax Receive Code ...A-8 Remote Access Code ... 6-4 Telephone Answer Code ...A-8 ® ® FaxStream Duet ...A-2 Fax Forwarding changing remotely ... 6-5, 6-6 Fax Storage ... 6-1 printing from memory ... 4-4 turning on ...
  • Page 153 Phone line connections ...A-11 difficulties ... 11-10 Polling ... 4-5 Power failure ...B-1 Print difficulties ... 11-10 drivers ...S-5 fax from memory ... 4-4 paper jams ... 11-6 report ... 7-2 resolution ...S-5 specifications ...S-5 Programming your MFC ... B-1, B-2 Quick-Dial Access codes and credit card numbers setting up ...
  • Page 154 paper handling ... 11-13 phone line ... 11-19 printer difficulties ... 11-12 printing ... 11-10 paper jam ... 11-6 Volume, setting ... 2-5 beeper ... 2-5 ring ... 2-5 speaker ... 2-5 Index I - 4...

  • Page 155: R Remote Retrieval Access Card

    Remote Retrieval Access card If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the full benefit of your machine’s Fax Forwarding, and Remote Retrieval features.
  • Page 156 Fold Fold R - 2...
  • Page 157 This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in their own countries. ARL/ASA/NZ...

This manual is also suitable for:

Fax-2920Mfc-7220Mfc-7225n

Table of Contents