Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC-3320CN User Manual

13
Troubleshooting and routine
maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this
happens, your machine identifies the problem and displays an error
message. The most common error messages are shown below.
ERROR MESSAGES
ERROR CAUSE
MESSAGE
The machine is set BT Callsign to ON. You
BT Call Sign
cannot change the Receive Mode from
On
Manual to another mode.
An ink cartridge is not properly installed.
Check
Cartridge
The documents was longer than 90 cm.
Check
Original
Paper is not the correct size.
Check Paper
Size
The machine is out of paper.
Check Paper
—OR—
The paper is jammed in the machine.
Poor phone line quality caused a
Comm.Error
communication error.
You tried to poll a fax machine that is not in
Connection
Polled Waiting mode.
Fail
Control panel cover or top cover is not closed
Cover Open
completely.
The other person or other person's fax
Disconnected
machine stopped the call.

TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1

ACTION
Set BT Callsign to OFF. (See BT
Callsign (For U.K. Only) on page
5-13.)
Take out the ink cartridge and put it
in again seating it properly.
(See Replacing the ink cartridges on
page 13-21.)
See Using the automatic document
feeder (ADF) on page 2-1 or
Document jam on page 13-4.
Reload the correct size of paper
(A4), and then press Mono Start or
Colour Start.
Add paper, and then press
Mono Start or Colour Start.
See Printer jam or paper jam on
page 13-5.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
Check the other fax machine's
polling setup.
Open, then close the covers.
Try to send or receive again.