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7
Troubleshooting
Programme cannot be started or selected.
• Machine has switched to self protection mode due to a supply problem (line voltage, water pressure, etc.). >>> Press and hold Start
/ Pause / Cancel button for 3 seconds to reset the machine to factory settings. (See "Cancelling the programme")
Water in the machine.
• Some water might have remained in the product due to the quality control processes in the production. >>> This is not a failure;
water is not harmful to the machine.
There is water leaking from the bottom of the machine.
• Likely problems with hoses or the pump filter. >>> Be sure the seals of the water inlet hoses are securely fitted. Attach the hose to
the tap tightly.
• Pump filter might not be closed fully. >>> Check if the pump filter is completely closed.
Machine does not fill with water.
• Tap is turned off. >>> Open the taps.
• Water inlet hose is bent. >>> Correct the hose.
• Water inlet filter is clogged. >>> Clean the filter.
• The loading door is ajar. >>> Close the Loading Door.
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>> Clean or flatten the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine might be standing unbalanced. >>> Adjust the feet to level the machine.
• A hard substance might have entered into the pump filter. >>> Clean the pump filter.
• Transportation safety bolts are not removed. >>> Remove the transportation safety bolts.
• Laundry quantity in the machine might be too little. >>> Add more laundry to the machine.
• Machine might be overloaded with laundry. >>> Take out some of the laundry from the machine or distribute the load by hand to
balance it homogenously in the machine.
• Machine might be leaning on a rigid item. >>> Check if the machine is not leaning on anything.
Machine stopped shortly after the programme started.
• Machine might have stopped temporarily due to low voltage. >>> It will resume running when the voltage restores to the normal
level.
Machine directly discharges the water it takes in.
• Draining hose might not be at adequate height. >>> Connect the water draining hose as described in the operation manual.
No water can be seen in the machine during washing.
• The water level is not visible from outside of the washing machine. This is not a failure.
Loading door cannot be opened.
• Door lock is activated because of the water level in the machine. >>> Drain the water by running the Pump or Spin programme.
• Machine is heating up the water or it is at the spinning cycle. >>> Wait until the programme completes.
• Child lock is engaged. Door lock will be deactivated a couple of minutes after the programme has come to an end. >>> Wait for a
couple of minutes for deactivation of the door lock.
Washing takes longer than the specified in the manual.(*)
• Water pressure is low. >>> Machine waits until taking in adequate amount of water to prevent poor washing quality due to the
decreased amount of water. Therefore, the washing time extends.
• Voltage might be low. >>> Washing time is prolonged to avoid poor washing results when the supply voltage is low.
• Input temperature of water might be low. >>> Required time to heat up the water extends in cold seasons. Also, washing time can
be lengthened to avoid poor washing results.
• Number of rinses and/or amount of rinse water might have increased. >>> Machine increases the amount of rinse water when good
rinsing is needed and adds an extra rinsing step if necessary.
• Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent
usage. >>> Use recommended amount of detergent.
User's Manual
33 / EN
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