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Section - Frequently Asked Questions
21. Can I configure features to work across offices with Remote office connectivity?
Features such as 'Call Forward', 'Follow me' and hunt groups cannot be configured across offices. Remote office
locations are generally connected over the public internet. Security considerations warrant that call features that entail
automatic transfer across locations be avoided to discourage eavesdropping and service theft.
22. Why do Voicemail and Auto attendant calls fail immediately after I change the respective extensions?
The change in Auto Attendant and voicemail extensions are updated to the running configuration after a refresh interval.
This refresh can take as much as 5 minutes in the worst case.
23. Why don't conferences end when system parameters such as IP and time are changed?
Changing system parameters such as system IP, time and ports are not recommended when calls or conferences are
active. The graceful termination of these calls and conferences are purely best effort and depend on the state of the
calls, restart intervals for each of the servers and existing network conditions which cannot be predicted and hence
cannot be guaranteed.
24. Why don't I see voicemail notifications in my mailbox even though I have enabled the feature?
There are two reasons why this could happen.
1. If the email id configured for the user is incorrect, the mail will be sent to the next hop and will appear to have
been successfully sent as far as the voicemail server is concerned; this mail could fail on a subsequent hop
and might not be delivered.
2. If the Administrative user's mail id is not valid on the domain it is sent from, then the mail could be detected as
Spam and delivered to your Spam mails folder. Please make sure that the administrator has a valid mail id or
add the administrator's mail id to your trusted list.
25. Can I use public SMTP servers configuring voicemail notifications?
DVX-1000 can be configured to use public domain SMTP servers which do not require authentication. Please note that
SMTP client on DVX-1000 does not support authentication.
D-Link DVX-1000 User Manual
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