Sony WI-SP510 Help Manual
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Sony WI-SP510 Help Manual

Wireless stereo headset
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Help Guide
Wireless Stereo Headset
WI-SP510
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
Replacing the arc supporters
When you have finished using the headset
On water resistant performance of the headset
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
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Summary of Contents for Sony WI-SP510

  • Page 1 Help Guide Wireless Stereo Headset WI-SP510 Use this manual if you encounter any problems, or have any questions. Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Replacing the earbuds...
  • Page 2 Power/Charging Charging the headset Available operating time Checking the remaining battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone (iOS devices) Pairing and connecting with an iPhone...

  • Page 3: Troubleshooting

    Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection (after use) Using the voice assist function...
  • Page 4 Low voice from callers Noise interferes with your voice during a phone call or when using the voice assist function Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 5: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 6 Use it as a rough estimate.) / “Battery fully charged” When the remaining battery charge is low: “Low battery, please recharge headset” When automatically turning off due to low battery: “Please recharge headset. Power off” 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 7: Checking The Package Contents

    S size: 2 lines M size: 3 lines L size: 4 lines Arc supporters (S/M/L 2 each) M-sized arc supporters come attached to the left and right units of the headset at the time of purchase. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 8: Replacing The Earbuds

    Remove the earbud. Do not pinch the end of the earbud when removing it. Attach the earbud. Firmly insert the earbud all the way. Do not attach the earbud in a loose or skewed manner. 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 9 Help Guide Wireless Stereo Headset WI-SP510 Replacing the arc supporters M-sized arc supporters come attached to the left and right units of the headset at the time of purchase. If you feel the size of the arc supporters does not fit to your ears, change the arc supporters to another size to comfortably and snugly fit your left and right ears.
  • Page 10 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 11 When you have finished using the headset The headset has a built-in magnet for joining the left and right units. The magnet prevents the units from getting tangled up when you leave the neckband worn after use. 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 12 The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.
  • Page 13 If the headset is cracked or deformed, refrain from using the headset near water or contact your nearest Sony dealer. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 14: Location And Function Of Parts

    Help Guide Wireless Stereo Headset WI-SP510 Location and function of parts Arc supporters (right, left) Right unit Neckband (right) mark Built-in rechargeable battery Left unit Tactile dot There is a tactile dot on the left unit. Earbuds (right, left) Remote control component...
  • Page 15 Connect the headset to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied USB Type-C cable to charge the headset. Related Topic About the indicator Checking the remaining battery charge 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 16: About The Indicator

    Help Guide Wireless Stereo Headset WI-SP510 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on (flashes twice in blue) In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as follows.
  • Page 17 Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 18: Wearing The Headset

    Help Guide Wireless Stereo Headset WI-SP510 Wearing the headset Put on the headset. Place the neckband around your neck so that the (left) mark is on your left side, and the (right) mark is on your right side. There is a tactile dot on the (left) mark side.
  • Page 19 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 20: Charging The Headset

    Help Guide Wireless Stereo Headset WI-SP510 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Open the USB Type-C port cover. Connect the headset to an AC outlet.

  • Page 21: Personal Computer

    If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).
  • Page 22 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 23: Available Operating Time

    About 60 minutes of music playback is possible after 10 minutes charging. Communication time: Max. 15 hours Standby time: Max. 200 hours Note Usage hours may be different depending on the conditions of use. Related Topic Supported codecs 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 24: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset WI-SP510 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the voice guidance indicating the remaining battery charge can be heard. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.) “Battery fully charged”...
  • Page 25 The remaining battery charge may not be properly displayed if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. Related Topic About the indicator 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 26: Turning On The Headset

    Help Guide Wireless Stereo Headset WI-SP510 Turning on the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 27: Turning Off The Headset

    Help Guide Wireless Stereo Headset WI-SP510 Turning off the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 28: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired device Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 29: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 30 If they are not connected, see “Connecting to a paired Android smartphone”. If [WI-SP510] does not appear on the Android smartphone screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 31 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 32: Connecting To A Paired Android Smartphone

    Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 33 As for the operations on your smartphone, refer to the operating instructions supplied with the smartphone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 34: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 35 If they are not connected, see “Connecting to a paired iPhone ”. If [WI-SP510] does not appear on the display of the iPhone, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 36 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 37: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 38 As for the operations on your iPhone, refer to the operating instructions supplied with the iPhone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 39: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 40 Register the headset using the computer. Click the [Start] button, then [Settings]. Click [Devices]. Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WI-SP510]. Click [Pair].
  • Page 41 If they are not connected, see “Connecting to a paired computer (Windows 10)”. If [WI-SP510] does not appear on the computer screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 43 Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 44 Register the headset using the computer. Move the mouse pointer to the top-right corner of the screen (when using a touch panel, swipe from the right edge of the screen), then select [Settings] from the Charm Bar. Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of the [PC Settings] screen.
  • Page 45 If they are not connected, see “Connecting to a paired computer (Windows 8.1)”. If [WI-SP510] does not appear on the computer screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 46 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 47 Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 48 “Connecting to a paired computer (Mac)”. If [WI-SP510] does not appear on the computer screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Click the speaker icon in the upper right part of the screen and select [WI-SP510].
  • Page 49 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 50: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 51 Right-click [WI-SP510]. If [WI-SP510] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 52 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 53 Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 54 Right-click [WI-SP510]. If [WI-SP510] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 55 The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
  • Page 56 Disconnecting Bluetooth connection (after use) 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 57 Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 58 Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. Click [WI-SP510] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 59 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 60: Pairing And Connecting With A Bluetooth Device

    Perform the pairing procedure on the Bluetooth device to search for this headset. [WI-SP510] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 61 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 62: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired Bluetooth device Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 63 As for the operations on your Bluetooth device, refer to the operating instructions supplied with the Bluetooth device. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 64 If the smartphone or mobile phone was connected with the headset last time, an HFP or HSP connection is automatically established when the headset is turned on, and in some cases an A2DP connection is simultaneously established. In that case, connect from step 2 after disconnecting via smartphone/mobile phone operations. 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 65 (A2DP). Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WI-SP510]. On the [Paired devices] screen, uncheck [Call audio]. Operate the smartphone to terminate the Bluetooth connection.
  • Page 66 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music (A2DP). Related Topic Checking the remaining battery charge 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 67 (A2DP). Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WI-SP510]. On the [Paired devices] screen, uncheck [Call audio]. Operate the iPhone to establish a Bluetooth connection with the headset.
  • Page 68 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music (A2DP). Related Topic Checking the remaining battery charge 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 69: Disconnecting Bluetooth Connection (After Use)

    Turn off the headset. You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 70 Help Guide Wireless Stereo Headset WI-SP510 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly.
  • Page 71 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 72: Controlling The Audio Device (Bluetooth Connection)

    The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 73 Turn off the headset. You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 74: Supported Codecs

    If the connected device supports a codec of higher sound quality than SBC, you may need to set the device beforehand to enjoy music with the desired codec from the supported codecs. Refer to the operating instructions supplied with the device regarding setting the codec. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 75: Receiving A Call

    Help Guide Wireless Stereo Headset WI-SP510 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 76 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 77: Making A Call

    Help Guide Wireless Stereo Headset WI-SP510 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 78 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 79: Functions For A Phone Call

    Help Guide Wireless Stereo Headset WI-SP510 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 80 Press the (call) button once to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 81 Turn off the headset. You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 82 Help Guide Wireless Stereo Headset WI-SP510 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. Set the assist and voice input selection to the Google app.
  • Page 83 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. Be careful because the headset will turn off when you press and hold the (play/call) button. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 84: Using The Voice Assist Function (Siri)

    Help Guide Wireless Stereo Headset WI-SP510 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on.
  • Page 85 Siri may not be activated depending on specifications of the smartphone or application version. Be careful because the headset will turn off when you press and hold the (play/call) button. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 86: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 87 Consult your doctor before using the headset if you use any such medical device. Keep the headset away from the magnetic card The headset uses magnets. If you bring a magnetic card close to the headset, the card magnet may be affected and become unusable. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 88: License Notice

    Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 89 Google, Android and Google Play are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.

  • Page 90: Customer Support Websites

    Help Guide Wireless Stereo Headset WI-SP510 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 91: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 92 The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Reset the headset. Related Topic Charging the headset Checking the remaining battery charge Resetting the headset 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 93: Charging Cannot Be Done

    Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Reset the headset. Related Topic Charging the headset Resetting the headset 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 94: Charging Time Is Too Long

    Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 95 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 96 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 97 Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection Resetting the headset Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 98: Low Sound Level

    Help Guide Wireless Stereo Headset WI-SP510 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 99: Low Sound Quality

    If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer. 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 100 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Connect the headset and the Bluetooth device once again. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 101: Pairing Cannot Be Done

    (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 102: Unable To Make A Bluetooth Connection

    Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again. If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Related Topic How to make a wireless connection to Bluetooth devices 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 103: Distorted Sound

    Help Guide Wireless Stereo Headset WI-SP510 Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 104: The Headset Does Not Operate Properly

    Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 105 If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 106: Low Voice From Callers

    Help Guide Wireless Stereo Headset WI-SP510 Low voice from callers Turn up the volume of the headset and the connected device. 5-013-956-11(1) Copyright 2020 Sony Corporation...
  • Page 107 If the microphone on the headset rubs against your clothing, etc. during a phone call or when using the voice assist function, noise may interfere with your voice. Change the direction the remote control component is facing so that the microphone does not touch your clothing, etc. 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 108: Resetting The Headset

    To charge the headset after resetting, disconnect and reconnect the USB Type-C cable. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation...

  • Page 109: Initializing The Headset To Restore Factory Settings

    In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 5-013-956-11(1) Copyright 2020 Sony Corporation...

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