Sony WI-SP600N Help Manual
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Sony WI-SP600N Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-SP600N
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
Replacing the arc supporters
About Water resistant performance of the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
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Summary of Contents for Sony WI-SP600N

  • Page 1 Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Use this manual if you encounter any problems, or have any questions. Getting started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Replacing the earbuds...

  • Page 2: Making Connections

    Available operating time Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.1 or later) Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC)

  • Page 3: Making Phone Calls

    Using the voice assist function Using the voice assist function (Google App) Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions...

  • Page 4: Troubleshooting

    The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 5: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 6: About Voice Guidance

    When turning on the Ambient Sound Mode: “Ambient sound” When turning off the noise canceling function and the Ambient Sound Mode: “Off” When turning on the Quick Sound Settings function: "Quick sound settings" When turning off the Quick Sound Settings function: “Off” 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 7: Checking The Package Contents

    Arc supporters (M/L 2 each) The size M arc supporter comes attached to the headset. Reference Guide (1) Operating Instructions (1) Other documents (1 set) (*) May not be supplied in some countries or regions. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 8: Replacing The Earbuds

    B: S size (orange) C: M size (green) D: L size (light blue) Remove the earbuds. Do not pinch the end of the earbud when removing it. Attach the earbuds. Do not attach the earbuds loose or skewed. 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 9 Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Replacing the arc supporters Size M arc supporters come attached to the headset. If you feel the arc supporters are too small, replace them with the size L arc supporters. Remove the earbuds, then remove the arc supporters.
  • Page 10 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 11 Water resistant performance of the unit is based on Sony measurements under the conditions described above. Note that malfunctions as a result of water immersion caused by misuse by the customer are not covered by the warranty.

  • Page 13: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Location and function of parts Arc supporters right unit Microphone Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function). Use both microphones of the left and right units when talking on the phone.
  • Page 14 (power) button Micro-USB port Connect a computer or USB AC adaptor (not supplied) to this port with the supplied micro-USB cable to charge the headset. Related Topic About the indicator Checking the remaining battery charge 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 15: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue / : Turns on in red / - : Turns off Turning on...
  • Page 16 When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 17: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. Open the micro-USB port cover. Connect the headset and an AC outlet. Use the supplied micro-USB cable and a USB AC adaptor to connect them.
  • Page 18 Wait for a specified amount of time until the indicator (red) lights up. If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery.

  • Page 19: Available Operating Time

    Max. 10 hours Max. 200 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection. Note Usage hours may be different depending on the settings and conditions of use. Related Topic Supported codecs What you can do with "Sony | Headphones Connect"...

  • Page 21: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the indicator (blue) flashes two times, then the indicator (red) flashes.
  • Page 22 D: 50% to 20% E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone /iPod touch support this app. Note If you connect the headset to an iPhone or iPod touch with “Media audio” (A2DP) only in a multi point connection, the remaining battery charge will not be displayed correctly.

  • Page 23: System Requirements For Battery Charge Using Usb

    Windows® 8 / Windows® 8 Pro Windows® 7 Home Basic / Home Premium / Professional / Ultimate (when using Mac) Mac OS X (version 10.9 or later) Design and specifications are subject to change without notice. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 24: Turning On The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 25: Turning Off The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 26: How To Make A Wireless Connection To Bluetooth Devices

    If the device supports one-touch connection (NFC), you can just touch to perform device registration (pairing) and establish a Bluetooth connection. Connecting the headset to a registered (paired) device Once the device is registered, it is not necessary to register it again. Connect to it with an appropriate method. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 27: One-Touch Connection (Nfc) With A Smartphone (Android 4.1 Or Later)

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC -compatible smartphones installed with Android™...
  • Page 28 (One-touch connection switching). Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via Bluetooth connection 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 29: Disconnecting The Smartphone By One Touch (Nfc)

    After the headset is disconnected from the smartphone, if no operation is performed for about 5 minutes, the headset turns off automatically. To turn off the headset before that, press and hold the button for about 2 seconds. You hear voice guidance, the indicator (blue) turns off, and the headset turns off. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 30: Switching The Device By One Touch (Nfc)

    When the headset is connected with an NFC-compatible smartphone, if you touch the smartphone on another NFC- compatible Bluetooth headset or Bluetooth speaker, the smartphone disconnects from the headset, and connects to the Bluetooth device it touched. Note Unlock the screen of the smartphone if it is locked. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 31: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Pairing and connecting with an Android smartphone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 32 If they are not connected, see “Connecting to a paired Android smartphone .” If [WI-SP600N] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
  • Page 33 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 34: Connecting To A Paired Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
  • Page 35 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 36: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Pairing and connecting with an iPhone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 37 If they are not connected, see “Connecting to a paired iPhone.” If [WI-SP600N] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone.
  • Page 38 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 39: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
  • Page 40 If you cannot connect your iPhone to the headset, deactivate pairing on your iPhone and perform pairing again. For details, refer to the operating instructions supplied with your iPhone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 41: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Pairing and connecting with a computer (Windows 10) You can register (pair) a Bluetooth compatible computer (Windows 10) and the headset with each other, and make a Bluetooth connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 42 Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the Bluetooth function. Select [WI-SP600N], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and computer are paired with each other and connected. You will hear a voice guidance...
  • Page 43 If they are not connected, refer to “Connecting to a paired computer (Windows 10).” If [WI-SP600N] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.

  • Page 44: Pairing And Connecting With A Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 45 The headset and computer are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1).” If [WI-SP600N] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.”...
  • Page 46 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8/Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 47: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 48 If they are not connected, see “Connecting to a paired computer (Windows 7).” If [WI-SP600N] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
  • Page 49 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 50: Connecting To A Paired Computer (Windows 10)

    If the computer has connected to the last Bluetooth device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Right-click the volume icon on the windows toolbar, then click [Playback devices]. Right-click [WI-SP600N]. If [WI-SP600N] is not displayed, right-click on the [Sound] screen, then select [Show Disabled Devices].
  • Page 51 Click [Connect]. The connection is established. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
  • Page 52 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 53: Connecting To A Paired Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 54 Select [Control Panel] in the [Settings] charm. Select [Hardware and Sound], then [Devices and Printers]. Right-click [WI-SP600N]. If [WI-SP600N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disabled Devices].
  • Page 55 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8/Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 56: Connecting To A Paired Computer (Windows 7)

    Use the computer to check whether the connection is established, and if it is not established, proceed to step 3. If the computer has connected to the last Bluetooth device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [WI-SP600N] of the device.
  • Page 57 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 58: Pairing And Connecting With Other Bluetooth Devices

    “BLUETOOTH pairing”. Perform the pairing procedure on the Bluetooth device to search for this headset. [WI-SP600N] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 59 The headset can be paired with multiple devices, but can only play music from one paired device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 60: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Connecting to a paired Bluetooth device Turn on the headset. button for about 2 seconds. Press and hold the Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
  • Page 61 Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 62: Connecting The Headset To Both A Music Player And A Smartphone Or Mobile Phone

    At the same time, an A2DP connection may also be made automatically. If this happens, disconnect the headset from the smartphone or mobile phone once using the phone, then connect the devices again by repeating the process from step 2. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 63: Connecting The Headset To 2 Android Smartphones

    On the smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP). Operation example: When only connecting to a media audio (A2DP) Touch [Settings] - [Bluetooth] - the setting icon next to [WI-SP600N]. On the [Paired Bluetooth device] screen, uncheck [Phone audio].
  • Page 64 The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 65: Connecting The Headset To An Android Smartphone And An Iphone

    (A2DP). Operation example: When only connecting to a media audio (A2DP) Touch [Settings] - [Bluetooth] - the setting icon next to [WI-SP600N]. On the [Paired Bluetooth device] screen, uncheck [Phone audio]. Use the iPhone to establish a Bluetooth connection to the headset.
  • Page 66 If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 67: Disconnecting Bluetooth Connection (After Use)

    You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 68 Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection.
  • Page 69 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 70: Controlling The Audio Device (Bluetooth Connection)

    If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the Bluetooth device. When you operate as illustrated above, it may operate differently or may not work at all. 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 71 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 72 Do not cover the microphones (A) of the headset with your hands. The noise canceling function or the Ambient Sound Mode may not work properly, or a beeping sound (howling) may occur. In these cases, take your hands off of the microphones of the headset. A: Microphones Related Topic Using the noise canceling function 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 73: Using The Noise Canceling Function

    The noise canceling function: ON Hint You can also turn on/off the noise canceling function with the “Sony | Headphones Connect” app. Note If the earbuds are not the supplied ones, the effect of the noise canceling function will be insufficient.
  • Page 74 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 75: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. The setting of the Ambient Sound Mode changed with the “Sony | Headphones Connect” app is recorded in the headset. You can enjoy music with the recorded setting of the Ambient Sound Mode even when you connect the headset to other devices which do not have the “Sony | Headphones Connect”...
  • Page 76 Related Topic About voice guidance Using the noise canceling function What you can do with "Sony | Headphones Connect" app 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 77 Equalizer setting, then the noise canceling/ambient sound mode will return to the setting from before turning on the Quick Sound Settings. Hint You can switch and check the Quick Sound Settings setting with the “Sony | Headphones Connect” app. 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 78 You can choose the sound quality mode of the playback via Bluetooth connection from the following two options. You can switch or check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality (default).

  • Page 79: Supported Codecs

    SBC. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 80: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 81 Use a smartphone or mobile phone at least 50 cm away from the headset. Noise may result if the headset and the smartphone or mobile phone are too close. Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call What you can do with "Sony | Headphones Connect" app 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 82: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 83 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 84: Functions For A Phone Call

    Incoming call Press the button once to answer a call. During call Press the button once to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 85 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 86 After activating the Google App, when a certain time has passed without requests, a beep will sound and the Google App will be deactivated. Note The Google App cannot be activated when you say “OK Google” through the headset’s microphone even when the Android smartphone’s [OK Google] setting is on. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 87: Using The Voice Assist Function (Siri)

    After activating Siri, when a certain time has passed without requests, a beep will sound and Siri will be deactivated. Note Siri cannot be activated when you say “Hey Siri” through the headset’s microphone even when the iPhone’s [Allow “Hey Siri”] setting is on. 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 88 For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on the audio device. The app specifications and screen design may be changed without prior notice. Related Topic Installing "Sony | Headphones Connect"...
  • Page 89 WI-SP600N Installing "Sony | Headphones Connect" app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 90 Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (the human body, metal, walls, etc.) or electromagnetic environments.
  • Page 91 Since children may swallow small parts such as an earbud, keep the headset out of reach of children. If you have any questions or problems concerning this headset that are not covered in this manual, please consult your nearest Sony dealer. 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 92 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.

  • Page 93: Customer Support Websites

    Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.cn/ For customers in other countries/regions: http://www.sony-asia.com/ 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 94: What Can I Do To Solve A Problem

    Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...

  • Page 95: The Headset Is Not Turned On

    Make sure the battery is charged enough to turn the headset on. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again. Related Topic Charging the headset Checking the remaining battery charge 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 96: Charging Cannot Be Done

    Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 97: Charging Time Is Too Long

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 98: The Headset Cannot Be Recognized By A Computer

    A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 99 The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly. Related Topic Checking the remaining battery charge 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 100 If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a Bluetooth device. Pair the headset and the Bluetooth device again. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 101: Low Sound Level

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Low sound level Turn up the volume of the headset and the connected device. Related Topic Installing "Sony | Headphones Connect" app 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 102: Low Sound Quality

    If the sound quality does not improve after a few seconds, press the button on the headset once during playback. Or, operate the computer to make an A2DP connection. Refer to the operating instructions supplied with your computer for computer operation. 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 103 If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Sound skipping may occur while searching for surrounding Bluetooth devices on the Bluetooth setting screen of the smartphone. Stop searching to improve the situation. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 104: The Noise Canceling Effect Is Not Sufficient

    The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. Related Topic What is noise canceling? Using the noise canceling function 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 105: Pairing Cannot Be Done

    In this case, delete the pairing information of the headset from the device, and then pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 106 You cannot make a one-touch connection (NFC) while charging the battery because the headset cannot be turned on. Finish charging first, and then make the one-touch connection (NFC). Related Topic One-touch connection (NFC) with a smartphone (Android 4.1 or later) 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 107: Unable To Make A Bluetooth Connection

    In case that the pairing information for the headset has been deleted on the connected device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 108: Distorted Sound

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 109: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Install this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 110: The Headset Does Not Operate Properly

    Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-730-313-11(1) Copyright 2018 Sony Corporation...
  • Page 111 While listening to music with the headset, stop playback and press the button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 112: Low Voice From Callers

    Help Guide Wireless Noise Canceling Stereo Headset WI-SP600N Low voice from callers Turn up the volume of the headset and the connected device. 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 113: Resetting The Headset

    To charge the headset after resetting, disconnect and reconnect the micro-USB cable. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-730-313-11(1) Copyright 2018 Sony Corporation...

  • Page 114: Initializing The Headset To Restore Factory Settings

    This operation resets volume settings, etc., and deletes all pairing information. In this case, delete the pairing information of the headset from the Bluetooth device, and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-730-313-11(1) Copyright 2018 Sony Corporation...

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