Sharp MX-B427W User Manual
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Sharp MX-B427W User Manual

Digital multifunctional system
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DIGITAL MULTIFUNCTIONAL
SYSTEM
MX-B427W
User's Guide
September 2020
Machine type(s):
7019
Models:
4b6 and its equivalent models

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Table of Contents
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Summary of Contents for Sharp MX-B427W

  • Page 1 DIGITAL MULTIFUNCTIONAL SYSTEM MX-B427W User's Guide September 2020 Machine type(s): 7019 Models: 4b6 and its equivalent models...
  • Page 2 Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Printer configuration............................9 Using the control panel............................ 10 Customizing the home screen........................10 Changing the language of the keyboard on the display................. 10 Understanding the status of the indicator light................... 11 Selecting paper..............................11 Set up, install, and configure..............
  • Page 3 Contents Printing confidential and other held jobs....................40 Printing a font sample list..........................41 Placing separator sheets between copies....................41 Canceling a print job............................41 Adjusting toner darkness..........................41 Copy......................42 Using the automatic document feeder and scanner glass..............42 Making copies..............................42 Copying photos..............................42 Copying on letterhead.............................
  • Page 4 Contents Scanning to a computer..........................50 Creating an FTP shortcut..........................51 Scanning to an FTP server using a shortcut....................51 Creating a network folder shortcut........................51 Scanning to a network folder using a shortcut..................52 Scanning to a flash drive..........................52 Use printer menus..................
  • Page 5 Contents Enabling the USB port............................ 130 Network connection problems........................130 Issues with supplies............................132 Clearing jams..............................133 Paper feed problems............................149 Printing problems..............................151 Faxing problems...............................172 Scanning problems............................175 Contacting your dealer........................... 179 Notices......................180 Index......................191...
  • Page 6 Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.
  • Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 9 Learn about the printer Learn about the printer Printer configuration Automatic document feeder (ADF) ADF tray ADF bin Control panel Standard bin Multipurpose feeder Standard 250‑sheet tray Optional 550‑sheet tray...
  • Page 10 Learn about the printer Using the control panel Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer. Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. Home button Go to the home screen.
  • Page 11 Learn about the printer Understanding the status of the indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. Blinking red The printer requires user intervention. Solid amber The printer is in Sleep mode.
  • Page 12 Learn about the printer Moisture content The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
  • Page 13 Learn about the printer • When in doubt, contact your paper supplier. • When printing on letterhead, load the paper in the proper orientation for your printer. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
  • Page 14 Learn about the printer Paper size Standard Optional Multipurpose Two‑sided Scanner 250‑sheet 550‑sheet feeder printing tray tray Oficio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Executive 184.2 x 266.7 mm...
  • Page 15 Learn about the printer Paper size Standard Optional Multipurpose Two‑sided Scanner 250‑sheet 550‑sheet feeder printing tray tray 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm...
  • Page 16 Learn about the printer Paper type Standard Optional Multipurpose Two‑sided Automatic 250‑sheet 550‑sheet feeder printing document tray tray feeder Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Envelope Rough envelope * One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported.
  • Page 17 Set up, install, and configure Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 18 Set up, install, and configure Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 110 mm (4.33 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 19 Set up, install, and configure Printer port Function Ethernet port Connect the printer to a network. Power cord socket Connect the printer to a properly grounded electrical outlet. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 20 Set up, install, and configure • If the fax function is enabled and not fully set up, then the indicator light may blink red. • If you do not have a TCP/IP environment, then use the control panel to set up fax. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch cables or the printer in the area shown while actively sending or receiving a fax.
  • Page 21 Set up, install, and configure CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.
  • Page 22 Set up, install, and configure Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
  • Page 23 Set up, install, and configure Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 24 Set up, install, and configure Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
  • Page 25 Set up, install, and configure Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
  • Page 26 Set up, install, and configure Setting the fax date and time From the home screen, touch Settings > Device > Preferences > Date and Time > Configure. Configure the settings. Configuring daylight saving time From the home screen, touch Settings > Device > Preferences > Date and Time > Configure. In the Time Zone menu, touch (UTC+user) Custom.
  • Page 27 Set up, install, and configure Loading paper and specialty media Setting the paper size and type From the home screen, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source Set the paper size and type. Configuring Universal paper settings From the home screen, touch Settings >...
  • Page 28 Set up, install, and configure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against the paper. Notes: • Load letterhead facedown with the header toward the front of the tray for one‑sided printing. •...
  • Page 29 Set up, install, and configure Loading the multipurpose feeder Open the multipurpose feeder. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: • Load letterhead faceup with the header toward the rear of the printer for one‑sided printing. •...
  • Page 30 Set up, install, and configure Adjust the guide to match the size of the paper that you are loading. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays From the home screen, touch Settings > Paper > Tray Configuration > select a paper source. Set the same paper size and paper type for the trays that you are linking.
  • Page 31 Set up, install, and configure For more information on updating the device firmware, contact your sales representative. Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 32 Set up, install, and configure Apply the changes. Networking Connecting the printer to a Wi‑Fi network Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter. From the home screen, touch Settings > Network/Ports > Wireless > Setup On Printer Panel > Choose Network.
  • Page 33 Set up, install, and configure Connecting a mobile device to the printer Before connecting your mobile device, make sure to do the following: • ® Enable Wi‑Fi Direct in the printer. From the control panel, navigate to: Settings > Network/Ports > Wireless >...
  • Page 34 Set up, install, and configure Printing the Menu Settings Page From the home screen, touch Settings > Reports > Menu Settings Page.
  • Page 35 Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
  • Page 36 Secure the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
  • Page 37 Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
  • Page 38 Print Select a printer. If necessary, adjust the settings. Print the document. Printing from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
  • Page 39 Print From the display, touch the document that you want to print. If necessary, configure other print settings. Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or the printer in the area shown while actively printing, reading, or writing from the memory device.
  • Page 40 Print Configuring confidential jobs From the control panel, navigate to: Settings > Security > Confidential Print Setup Configure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Set the expiration time for confidential print jobs.
  • Page 41 Print For Macintosh users With a document open, choose File > Print. From the Preview or Media & Quality menu, choose PIN Printing. Enable Print with PIN, and then enter a four‑digit PIN. Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Confidential >...
  • Page 42 Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
  • Page 43 Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
  • Page 44 Copy Copying cards Load a card on the scanner glass. From the control panel, navigate to: Copy > ID Copy If necessary, adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy. Configure the settings, and then touch Create a shortcut.
  • Page 45 E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
  • Page 46 E-mail Using a shortcut number Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Shortcuts > E‑mail. Select the shortcut number. Send the e‑mail.
  • Page 47 Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge • Use the scanner glass for single‑page documents, before loading.
  • Page 48 For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To field, enter the recipient number. If necessary, configure other fax settings. Fax the document. Scheduling a fax Load the original document into the ADF tray or on the scanner glass.
  • Page 49 Printing a fax log From the home screen, touch Settings > Reports > Fax. Touch Fax Job Log or Fax Call Log. Blocking junk faxes From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. Set Block No Name Fax to On.
  • Page 50 Scan Scan Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
  • Page 51 Scan Click Scan > Open Scanner. From the Scanner window, do one or more of the following: • Select where you want to save the scanned document. • Select the size of the original document. • To scan from the ADF, enable Use Document Feeder. •...
  • Page 52 Scan Scanning to a network folder using a shortcut Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Shortcuts > Scan to Network Select the shortcut. Scanning to a flash drive Load an original document into the ADF tray or on the scanner glass.
  • Page 53 Scan...
  • Page 54 Use printer menus Use printer menus Menu map Device • • Preferences Restore Factory Defaults • • Eco‑Mode Maintenance • • Remote Operator Panel Visible Home Screen Icons • • About this Printer Notifications • Power Management Print • • Layout PostScript •...
  • Page 55 Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is configured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
  • Page 56 Use printer menus Menu item Description Flash Drive Access Enable access to the flash drive. Enabled* Disabled One Page Flatbed Scanning Set copies from the scanner glass to only one page at a time. Off* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account 5–300 (60*) automatically.
  • Page 57 Use printer menus Menu item Description Copy Adjust the darkness of the scanned image. Darkness 1‑9 (5*) Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel.
  • Page 58 Use printer menus Menu item Description Supplies Configure notification settings when the printer requires user intervention. Custom Supply Notifications Note: This menu item appears only in the Embedded Web Server. E‑mail Alerts Setup Configure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*)
  • Page 59 Use printer menus Menu item Description Error Prevention Set the number of seconds before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window (720*) Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs.
  • Page 60 Use printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
  • Page 61 Use printer menus Menu item Description USB Configuration Set the USB port to run at full speed and disable its high‑speed capabilities. USB Speed Full Auto* Tray Configuration Set the printer to link the trays that have the same paper type and paper size settings.
  • Page 62 Use printer menus Menu item Description Printer Emulations Set the printer to recognize and use the PS data stream. PS Emulation Printer Emulations Set the page timeout during emulation. Emulator Security Page Timeout 0–60 (60*) Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off*...
  • Page 63 Use printer menus Menu item Description Device Operations Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues. Off* For example, when set to On, and the duplex motor is nonfunctional, the printer performs one‑sided printing of the documents even if the job is two‑sided printing.
  • Page 64 Use printer menus Menu item Description Scanner Configuration Set the RowsPerStrip tag value of a TIFF‑formatted scan output. Exact Tiff Rows Per Strip Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Description Sanitize all information on nonvolatile memory...
  • Page 65 Use printer menus About this Printer Menu item Description Asset Tag Describe the printer. The maximum length is 32 characters. Printer’s Location Identify the printer location. The maximum length is 63 characters. Contact Personalize the printer name. The maximum length is 63 characters. Export Configuration File to USB* Export configuration files to a flash drive.
  • Page 66 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
  • Page 67 Use printer menus Menu item Description Resource Save Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the Off* available memory. Notes: • When set to Off, the printer retains downloaded resources only until memory is needed.
  • Page 68 Use printer menus Menu item Description Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting. PostScript Menu item Description...
  • Page 69 Use printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Lines per Page Specify the number of lines of text for each page printed through the PCL® data stream. 1–255 Notes: •...
  • Page 70 Use printer menus Menu item Description Print Timeout Set the printer to end a print job after it has been idle for the specified amount of time in seconds. Disabled Enabled* Note: Print Timeout Time appears only when Print Timeout is enabled. Print Timeout Time 1–255 (90*) Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 71 Use printer menus Paper Tray Configuration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: MP Feeder appears only when Configure MP is set to Cassette. MP Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
  • Page 72 Use printer menus Media Configuration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
  • Page 73 Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper loaded. Card Stock Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Copy Copy Defaults Menu item Description Content Type...
  • Page 74 Use printer menus Menu item Description Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. [List of paper sizes] Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
  • Page 75 Use printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Fax* Disabled Note: An asterisk (*) next to a value indicates the factory default setting. Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine.
  • Page 76 Use printer menus Menu item Description Enable Line Connected Determine whether a telephone line is connected to the printer. Detection Note: Detection takes place when turning on the printer and before each call. Enable Line In Wrong Jack Determine whether a telephone line is connected to the correct port on the Detection printer.
  • Page 77 Use printer menus Menu item Description Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo Graphics Darkness Adjust the darkness of the scanned image. 1–9 (5*) Behind a PABX Set the printer to dial a fax number without waiting to recognize the dial tone. Note: Private Automated Branch Exchange (PABX) is a telephone network that allows a single access number to offer multiple lines to outside callers.
  • Page 78 Use printer menus Admin Controls Menu item Description Automatic Redial Adjust the number of redial attempts based on the activity levels of recipient fax machines. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
  • Page 79 Use printer menus Fax Receive Settings Menu item Description Rings to Answer Set the number of rings for incoming fax. 1–25 (3*) Auto Reduction Scale incoming fax to fit on the page. Paper Source Set the paper source for printing incoming fax. Tray [X] MP Feeder Auto*...
  • Page 80 Use printer menus Menu item Description Block No Name Fax Block incoming faxes sent from devices with no station ID or fax ID specified. Off* Answer On Set a distinctive ring pattern for incoming fax. All Rings* Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only...
  • Page 81 Use printer menus Fax Log settings Menu item Description Transmission Log Frequency Specify how often the printer creates a transmission log. Always* Never Only for Error Transmission Log Action Print or e‑mail a log for successful fax transmission or transmission error. Print E‑mail Off*...
  • Page 82 Use printer menus Menu item Description Speaker Volume Adjust the fax speaker volume. Low* Medium High Ringer Volume Enable the ringer volume. Off* Note: An asterisk (*) next to a value indicates the factory default setting. E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-...
  • Page 83 Use printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials Device Userid Specify the user ID and password to connect to the SMTP server.
  • Page 84 Use printer menus Menu item Description Color Set the printer to capture file content in color or in mono. Black and White Gray Color* Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness...
  • Page 85 Use printer menus Admin Controls Menu item Description Max E‑mail Size Set the allowable file size for each e‑mail. 0–65535 (0*) Size Error Message Specify an error message that the printer sends when an e‑mail exceeds its allowable file size. Note: You can type up to 1024 characters.
  • Page 86 Use printer menus FTP Defaults Menu item Description Format Specify the file format for the scanned image. PDF (.pdf)* TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Settings Configure the PDF settings for the scanned image. PDF Version (1.5*) Note: Archival Version and Archival (PDF/A) are supported only when PDF Version is Archival Version (A‑1a*) set to 1.4.
  • Page 87 Use printer menus Menu item Description File Name Specify the file name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan ‑...
  • Page 88 Use printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the file format for the scanned image. PDF (.pdf)* TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Settings Configure the PDF settings of the scanned image. PDF Version (1.5*) Note: Archival Version and Archival (PDF/A) are supported only when PDF Version is Archival Version (A‑1a*) set to 1.4.
  • Page 89 Use printer menus Menu item Description File Name Specify the file name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan ‑...
  • Page 90 Use printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) MP Feeder Manual Paper Manual Envelope Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple 1,1,1 ‑...
  • Page 91 Use printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) MP Feeder Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting. Network/Ports Network Overview Menu item...
  • Page 92 Use printer menus Menu item Description Enable LLDP Enable Link Layer Discovery Protocol (LLDP) in the printer. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Menu item Description Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
  • Page 93 Use printer menus Menu item Description Set WEP Key Specify a WEP password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WEP. WPA2-Personal Enable wireless security through WPA2. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2-Personal.
  • Page 94 Use printer menus Menu item Description IPv6 Show all IPv6 addresses. All IPv6 Addresses IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
  • Page 95 Use printer menus Menu item Description IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router. Stateless Address Autoconfiguration IPv6 Specify the DNS server address. DNS Address IPv6 Specify the address prefix.
  • Page 96 Use printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Configuration Name Specify a service name for the zero configuration network.
  • Page 97 Use printer menus Menu item Description Restricted Server List Options Specify how the IP addresses in the list can access the printer functionality. Block All Ports* Note: This menu item appears only in the Embedded Web Server. Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections.
  • Page 98 Use printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy* Privacy Algorithm...
  • Page 99 Use printer menus Menu item Description DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) • DH (Diffie‑Hellman) Group Proposal appears only when Base modp4069 (16) Configuration is set to Compatibility. modp6144 (17) • IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear IKE SA Lifetime (Hours) only when Base Configuration is set to Secure.
  • Page 100 Use printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
  • Page 101 Use printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Configure the HTTP and FTP server settings. Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the FTP Proxy IP Address Embedded Web Server.
  • Page 102 Use printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notification Specify an e‑mail address to send a notification of logged events. Ping frequency Specify the network query interval in seconds.
  • Page 103 Use printer menus Menu item Description SSID Specify the service set identifier (SSID) of the Wi‑Fi network. Preferred Channel Number Set the preferred channel of the Wi‑Fi network. 1–11 (6*) Auto Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection.
  • Page 104 Use printer menus Security Login Methods Public Menu item Description Manage Permissions Control access to the printer functions. Function Access Manage Shortcuts Create Profiles Flash Drive Print Flash Drive Scan Copy Function E‑mail Function Fax Function FTP Function Release Held Faxes Held Jobs Access User Profiles Cancel Jobs at the Device...
  • Page 105 Use printer menus Local Accounts Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access...
  • Page 106 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
  • Page 107 Use printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Allow the storage of documents with the same file name.
  • Page 108 Use printer menus Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Profiles List Print a list of profiles that are stored in the printer.
  • Page 109 Use printer menus Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
  • Page 110 Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field.
  • Page 111 Maintain the printer Ordering parts and supplies To order supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer.
  • Page 112 Maintain the printer Remove the imaging unit. Twist the blue latch, and then remove the used toner cartridge from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 113 Maintain the printer Unpack the new toner cartridge. Shake the toner cartridge to redistribute the toner.
  • Page 114 Maintain the printer Insert the new toner cartridge into the imaging unit until it clicks into place. Insert the imaging unit. Close the door. Replacing the imaging unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 115 Maintain the printer Remove the used imaging unit.
  • Page 116 Maintain the printer Twist the blue latch, and then remove the toner cartridge from the used imaging unit. Unpack the new imaging unit, and then insert the toner cartridge until it clicks into place. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 117 Maintain the printer Insert the new imaging unit. Close the door. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray. Replacing the pick roller assembly Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
  • Page 118 Maintain the printer Open the front door. Remove the imaging unit. Close the front door. Remove the tray.
  • Page 119 Maintain the printer Position the printer on its side. Remove the used pick roller assembly. Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
  • Page 120 Maintain the printer Insert the new pick roller assembly. Place the printer in its original position, and then insert the tray. Open the front door. Insert the imaging unit. Close the front door. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 121 Maintain the printer Replacing the tray separator roller Remove the tray, and then remove the used separator roller. Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. Insert the new separator roller. Insert the tray.
  • Page 122 Maintain the printer Replacing the ADF separator pad Open the ADF cover. Remove the used ADF separator pad. Unpack the new ADF separator pad.
  • Page 123 Maintain the printer Insert the new separator pad until it clicks into place. Close the ADF cover.
  • Page 124 Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Config Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
  • Page 125 Maintain the printer Cleaning the scanner Open the scanner cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad Note: In some printer models, this location has an ADF glass instead of a pad. • Scanner glass pad...
  • Page 126 Maintain the printer • ADF glass • Scanner glass Close the scanner cover. Saving energy and paper Configuring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode.
  • Page 127 Maintain the printer Adjusting the brightness of the printer display From the home screen, touch Settings > Device > Preferences > Screen Brightness. Adjust the setting. Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. •...
  • Page 128 Maintain the printer Shipping the printer When shipping the printer, use the original packaging or contact the place where you purchased the printer.
  • Page 129 Troubleshoot a problem Troubleshoot a problem The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 130 Troubleshoot a problem Unable to read flash drive Action Step 1 Go to step 2. Wait for the printer to finish processing the Check if the printer is not busy processing another print, copy, other job. scan, or fax job. Is the printer ready? Step 2 Go to step 3.
  • Page 131 Troubleshoot a problem Action Step 3 Go to step 4. Install a supported browser. Check if you are using a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later • Google Chrome version 32 or later •...
  • Page 132 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Connect to the correct Wi‑Fi network. For more information, see “Connecting the printer to a Wi‑Fi network” on page Can the printer connect to the Wi‑Fi network? Step 4 Go to step 6.
  • Page 133 Troubleshoot a problem To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, do either of the following: For touch‑screen printer models, press twice, and then press twice. For non‑touch‑screen printer models, press and hold X and simultaneously for 15 seconds.
  • Page 134 Troubleshoot a problem Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
  • Page 135 Troubleshoot a problem Jam locations Duplex unit Rear door Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover.
  • Page 136 Troubleshoot a problem Lower the scanner. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the multipurpose feeder. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 137 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 138 Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
  • Page 139 Troubleshoot a problem Open the multipurpose feeder. Flex, fan, and align the paper edges before loading. Reload paper.
  • Page 140 Troubleshoot a problem Paper jam in trays Remove the tray. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 141 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 142 Troubleshoot a problem Insert the imaging unit. Close the front door, and then insert the tray. Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
  • Page 143 Troubleshoot a problem Remove the optional tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the duplex unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 144 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 145 Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
  • Page 146 Troubleshoot a problem Push the duplex unit latch to open the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex unit. Insert the tray. Paper jam in the rear door Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 147 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 148 Troubleshoot a problem Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door.
  • Page 149 Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps.
  • Page 150 Troubleshoot a problem Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
  • Page 151 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact your dealer.
  • Page 152 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
  • Page 153 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
  • Page 154 Troubleshoot a problem Action Step 3 The problem is Contact your dealer. solved. Check if the trays are linked. For more information, see “Linking trays” on page Print the document. Is the document printed from the correct tray? Slow printing Action Step 1 Go to step 2.
  • Page 155 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 156 Troubleshoot a problem Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 157 “Fine lines are not printed “Folded or wrinkled paper”...
  • Page 157 Troubleshoot a problem “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines” on streaks” on page 171 print missing” on page 169 page 169 page 171 Blank or white pages Contact your dealer. Dark print Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 158 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Reduce toner darkness. From the control panel, navigate to: Settings > Print > Quality > Toner Darkness Print the document.
  • Page 159 Troubleshoot a problem Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 160 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper folded or wrinkled? Step 2 Go to step 3.
  • Page 161 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Turn off the printer, wait for 10 seconds, and then turn on the printer. Decrease toner darkness. From the control panel, navigate to: Settings > Print > Quality > Toner Darkness Print the document.
  • Page 162 Troubleshoot a problem Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Contact your dealer. solved.
  • Page 163 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Increase toner darkness. From the control panel, navigate to: Settings > Print > Quality > Toner Darkness Print the document.
  • Page 164 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 165 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled? Step 3 Go to step 4.
  • Page 166 Troubleshoot a problem Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 167 Troubleshoot a problem Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved. cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Is the printer printing solid black pages? Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 168 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Does toner easily rub off? Step 2 Contact your dealer.
  • Page 169 Troubleshoot a problem Action Step 2 Contact your dealer. The problem is solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Print the document. Do horizontal light bands appear on prints? Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 170 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints? Step 2 Contact your dealer.
  • Page 171 Troubleshoot a problem Vertical dark lines or streaks Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact your dealer.
  • Page 172 Troubleshoot a problem Faxing problems Caller ID is not shown Action Enable caller ID. The problem is Contact your dealer. solved. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Enable Caller ID. Does the caller ID appear? Cannot send or receive faxes Action...
  • Page 173 Troubleshoot a problem Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
  • Page 174 Troubleshoot a problem Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact your dealer.
  • Page 175 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
  • Page 176 Troubleshoot a problem Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
  • Page 177 Troubleshoot a problem Poor copy quality Action Step 1 The problem is Go to step 2. solved. Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass.
  • Page 178 Troubleshoot a problem Scanner does not close Action Remove obstructions that keep the scanner unit open. The problem is Contact your dealer. solved. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact your dealer.
  • Page 179 Troubleshoot a problem Adjusting scanner registration From the control panel, navigate to: Settings > Device > Maintenance > Config Menu > Scanner Configuration > Scanner Manual Registration Touch Print Quick Test. Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration. Touch Copy Quick Test.
  • Page 180 Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-specified products for the toner cartridges.
  • Page 181 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
  • Page 182 Notices This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules.
  • Page 183 Notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
  • Page 184 Notices By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes. If the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60 minutes.
  • Page 185 Notices of the ENERGY STAR program for both environmental benefits and the amount of energy consumption may carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program. Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Regulatory Type/Model Number: LEX-M14-002 Notice to users of the US telephone network: FCC requirements...
  • Page 186 Notices The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual.
  • Page 187 Notices This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The part number is 80D1873. Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device. The associated equipment shall be set to operate within the following limits for compliance to Telecom's specifications: •...
  • Page 188 Notices Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, a installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to our website.
  • Page 189 Notices frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 190 Notices European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the approximation and harmonization of the laws of the Member States relating to radio equipment. A declaration of conformity to the requirements of the Directives may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
  • Page 191 Index Index from the printer control connecting printer to distinctive panel 41 ring service 25 adapter plug 23 cannot connect printer to connecting the printer adding a shortcut to a wireless network 32 Wi‑Fi 131 copy 44 cannot open Embedded Web connecting to a wireless network adding hardware options Server 130...
  • Page 192 Index dealer fax resolution holding faxes 49 contacting 179 changing 48 home screen different paper sizes, copying 42 fax setup customizing 10 distinctive ring service, fax country‑ or region‑specific 23 home screen icons enabling 25 standard telephone line displaying 10 documents, printing connection 20 from a computer 37...
  • Page 193 Index loading envelopes Print 108 selecting 11 in the multipurpose feeder 29 Public 104 unacceptable 12 loading letterhead Quality 67 Universal size setting 27 in the multipurpose feeder 29 Remote Operator Panel 57 paper characteristics 11 loading trays 27 Restore Factory Defaults 60 paper curl 164 locating jam areas 134 Restrict external network...
  • Page 194 Index print quality is poor 156 printer is not responding 129 tray 117 Print Quality Test Pages 109 printer memory tray separator roller 121 print quality troubleshooting erasing 35 replacing supplies blank pages 157 printer menus 54 imaging unit 114 crooked or skewed print 166 printer messages toner cartridge 111...
  • Page 195 Index selecting a location for the toner darkness mottled print and dots 163 printer 17 adjusting 41 paper curl 164 sending e‑mail 45 tray linking does not work 150 repeating defects 171 sending fax 47 tray separator roller solid black pages 166 separator sheets replacing 121 text or images cut off 167...
  • Page 196 Index viewing reports 110 volatile memory 36 erasing 35 volatility statement of 36 white lines 169 wireless network connecting the printer to 32 Wi‑Fi Protected Setup 32 wireless networking 32 Wi‑Fi Direct 33 printing from a mobile device 38 Wi‑Fi network deactivating 33 Wi‑Fi Protected Setup wireless network 32...

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