Common Solutions For Concerns - Electrolux EI23BC51 Use And Care Manual

Before you call...
If you experience a concern with your refrigerator or notice a product behavior or condition that you do not
understand, you can usually avoid a call to your service representative by referring to this section for an answer.
Beginning with the following table, this information includes concerns, potential causes, and common solutions.
Automatic Ice Maker
Concern Potential Cause
Ice maker is not making •
any ice. •
•
•
•
Ice maker is not making •
enough ice.
•
Ice has bad odor and •
taste.
Light Is Not On
Concern Potential Cause
Light is not on. •
•
•
Odors In Refrigerator
Concern Potential Cause
Interior is dirty. •
Odors •
Opening/Closing Of Doors/Drawers
Concern Potential Cause
•
Door(s) will not close.
•
Drawers are difficult to •
•
move.

Common Solutions for Concerns

Ice maker setting is Off.
Water supply is not connected to refrigerator.
Household water line valve is not open.
Valve on cold water pipe is clogged or
restricted by foreign material. If valve is of
the self-piercing type, it may not have created
a sufficiently sized hole in tube for water to
pass through.
Water filter is not completely seated.
Ice maker is producing less ice than you
expect.
Household water line valve is not completely
open.
Ice not used frequently enough.
Light bulb is burned out or LED light is
damaged.
No electric current is reaching refrigerator.
Control system has disabled lights because
one or both doors were left open too long.
Interior needs to be cleaned.
Food with strong odors is stored in
refrigerator.
Refrigerator is not level. It rocks on the floor
when moved slightly.
An object has fallen from the baskets
blocking the door from closing.
Food is touching shelf on top of drawer.
Drawer is overloaded
Common Solution
• Turn on ice maker.
• Connect water supply (see Installation Instructions).
• Turn on household water line valve.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing valve. Clean
valve. Replace valve if necessary.
• Push firmly until the water filter snaps into place (you
should hear two (2) clicks).
• Ice maker should produce approximately four (4)
pounds of ice every 24 hours.
•
Turn on household water line valve.
• Discard stale ice.
Common Solution
• See Replacing Light Bulbs or LED lights in Care and
Cleaning section.
• See "Concern" section, "Refrigerator Operations".
•
Close and reopen door(s) to enable lights.
Common Solution
• See Care & Cleaning Tips.
• Cover food tightly. Air filter may need to be changed
more frequently if foods with strong odors are routinely
stored in refrigerator.
Common Solution
•
Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
• Check for ice or food items blocking drawer.
• Keep less food in drawer.
•
Remove or redistribute food.
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