Recycling; Warranty And Support; Troubleshooting - Philips AVENT Plus Manual

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Recycling

- This symbol means that this product shall not be disposed of with normal household waste (2012/19/EU).
- Follow your country's rules for the separate collection of electrical and electronic products. Correct disposal helps
prevent negative consequences for the environment and human health.

Warranty and support

If you need information or support, please visit www.philips.com/support or read the international warranty leaflet.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the breast pump. If you are unable to
solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or
contact the Consumer Care Center in your country.
Problem
I experience pain when I use
the breast pump.
The breast pump does not
switch on (indicator lights do
not go on).
All indicator lights on the
motor unit are flashing
and device shuts off
automatically.
I do not feel any suction/the
suction level is too low.
Solution
- Choose a suction level that is comfortable for you.
- Check if the silicone diaphragm is not damaged (does not have small cracks,
holes etc.).
- Make sure that your nipple is placed in the center of the cushion.
- If the pain persists, stop using the breast pump and consult your healthcare
professional.
- Check if you are using the adapter that was supplied with the device and that the
adapter is connected correctly to the motor unit and wall socket.
- Connect the adapter to another wall socket. Then press and hold the on/off button
to check if the breast pump can be switched on.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
- Try to switch on the motor unit again.
- Check if you are using the adapter that was supplied with the device.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
- If possible, try a higher suction level.
- Check if the silicone diaphragm is assembled correctly (see 'Assembling the breast
pump').
- Check if the white valve is not damaged and assembled correctly (see 'Assembling
the breast pump').
- Check if the other parts of breast pump are intact and assembled correctly (see
'Assembling the breast pump').
- Make sure that the pump is positioned correctly on the breast to allow a seal
between breast pump and breast.
- If you still do not feel any suction, please contact the Consumer Care Center via
www.philips.com/support.