Problems Related To Peripheral Devices; The Connected Usb Device Cannot Be Used; The Connected Usb Memory Cannot Be Used; The Finisher Does Not Operate - Sharp mx-b380p Operation Manual

PROBLEMS RELATED TO PERIPHERAL DEVICES

Problem
The connected USB
device cannot be
used.
The connected USB
memory cannot be
used.
The finisher does not
operate.
Stapling does not take
place.
Output does not
collect neatly in the
output tray of the
finisher.
Point to check
Is the USB device compatible with the
machine?
Is the connected USB device
recognized correctly?
Is the format of the USB memory
FAT32?
Are you using a USB memory with a
capacity of more than 32 GB?
Does a message appear indicating that
you need to remove paper from the
stapler compiler?
Does the following message appear in
the display?
"Please refer to operation manual.
Code:xx-xx*. Finisher trouble."
*Letters and numbers appear in xx-xx.
Does a message appear instructing you
to check the staple unit?
Does a message appear instructing you
to add staples?
Are there more sheets than can be
stapled at once?
Is a paper size that cannot be stapled
included in the print job?
Is the paper type setting of the tray
selected in the printer driver set to a
paper type that cannot be stapled?
Have functions been disabled by the
administrator?
Is the paper curled?
Ask your dealer if the device is compatible with the
machine.
Use "USB-Device Check" in the system settings to
check whether or not the device can be recognized.
➞ System Settings > "USB-Device Check"
If it is not recognized, connect it once again.
If the format of the USB memory is other than FAT32,
use your computer to change the format to FAT32.
Use a 32 GB or less USB memory.
Remove all remaining paper from the stapler compiler.
Check the connection cable. Remove and then firmly
reinsert the connection cable, and restart the machine.
Remove jammed staples.
☞
"REMOVING STAPLE
Replace the staple cartridge. Do not forget to replace
the staple case.
☞
"REMOVING STAPLE
For the maximum number of sheets that can be stapled,
see "SPECIFICATIONS" in the Safety Guide.
For the paper sizes that can be stapled, see
"SPECIFICATIONS" in the Safety Guide.
Check the paper type settings in the machine and select
a tray that has paper that can be used for stapling*.
Click the [Tray Status] button in "Paper Selection" on
the [Paper] tab of the printer properties window and
check the paper type setting of each tray.
* Stapling is not possible on labels, transparency film, or
envelopes. In addition, if "Disable Staple" is selected in the
user type, stapling will not be possible.
Some functions may have been disabled in the "User
Control" (Web page only) or system settings
(administrator). Check with your administrator.
It may help to turn the paper over in the paper tray.
4-20
TROUBLESHOOTING
Solution
JAMS" (page 4-6)
JAMS" (page 4-6)