D-Link DWA-582 User Manual page 25

Section 4 - Troubleshooting
2. I cannot connect to the access point or the wireless router.
• Make sure that the SSID on the DWA-582 Wireless AC1200 Dual Band PCI Express Adapter is exactly the same
as the SSID on the access point or wireless router.
• Move the DWA-582 and access point or wireless router into the same room and then test the wireless connection.
• Disable all security settings. (WEP, MAC Address Control, AES)
• Make sure that the radio is not locked down to a different frequency
• Turn off your access point and the computer with the DWA-582. Turn on the access point, and then turn on the
computer with the DWA-582.
3. The DWA-582 Power and Link lights are not on.
• Check to see if the DWA-582 desktop adapter is firmly inserted into the PCI Express slot of your laptop computer.
4. The computer does not recognize the DWA-582 Wireless Adapter.
• Make sure that the
• If Windows does not detect the hardware upon insertion of the adapter, make sure to completely remove drivers
that were previously loaded. To remove the drivers, do the following:
A. Under Tools > select Folder Options... > select View > under Hidden files and folders > select Show
hidden files and folders.
B. Uncheck Hide extension for known file types > click on Apply
C. Search for previously loaded driver files. Remove these files from the INF and SYSTEM (DRIVERS)
folders in the Windows directory.
D-Link DWA-582 User Manual
DWA-582 is properly seated in the computer's PCI Express slot.
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