D-Link DWA-582 User Manual page 26

Section 4 - Troubleshooting
5. The computer with the DWA-582 installed is unable to connect to the wireless network and/or the Internet.
• Check that the LED indicators for the broadband modem are indicating normal activity. If not, there may be a
problem with the broadband connection.
• Check that the LED indicators on the wireless router are functioning properly. If not, check that the AC power
and Ethernet cables are firmly connected.
• Check that the IP address, subnet mask, gateway, and DNS settings are correctly entered for the network.
• In Infrastructure mode, make sure the same Service Set Identifier (SSID) is specified on the settings for the
wireless clients and access points. The SSID factory default setting for D-Link products is default.
• In ad hoc mode, both wireless clients will need to have the same SSID. Please note that it might be necessary
to set up one client to establish a BSS (Basic Service Set) and wait briefly before setting up other clients. This
prevents several clients from trying to establish a BSS at the same time, which can result in multiple singular
BSSs being established, rather than a single BSS with multiple clients associated to it.
• Check that the Network Connection for the wireless client is configured properly. Select AP (Infrastructure)
when connecting to an access point and select ad hoc mode when connecting without an access point. Double-
click on the WLAN icon in the taskbar > click on Configuration to change the settings for the wireless adapter.
• If Security is enabled, make sure that the correct encryption keys are entered on both the DWA-582 and the access
point. Double-click on the WLAN icon in the taskbar > click Encryption. Check to see that the key selected is set
to the same key as other devices on the network.
6. How can I troubleshoot distance issues using the DWA-582?
• Move the DWA-582
• Change the channel of the access point.
• Move devices within the line of sight.
D-Link DWA-582 User Manual
and access point or wireless router into the same room and then test the wireless connection.
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