Panasonic TH-50PB2W Operating Instructions Manual page 23

Troubleshooting
When experiencing problems, please refer to the table below for possible solutions. If the problem persists,
contact your dealer.
Symptom
The power button blinks
red
The power button blinks
red and green alternately
Drawing response is slow
The electronic pen or the
optical attachment loses
the functions.
(Buttons are
unresponsive.)
(Cannot draw)
(Lines written with the
electronic pen are broken
or colors change.)
The electronic pen
adapter does not
recognize the electronic
pen
While in remote pointer
mode, the pointer does
not appear on the screen
Possible cause and solution
There is contact failure of the charger cable, or the electronic
pen or charger is broken
→ Check connection of the charger cable and charge directly
with the charger cable. The charger is broken if charging is
completed successfully, and the electronic pen is broken if
the power button blinks red. Contact your dealer.
The electronic pen is not registered to the electronic pen
adapter.
→ Register the electronic pen to the electronic pen adapter.
• Other applications or anti-virus software are active.
→ Shut down the other applications and anti-virus software.
• Check that the electronic pen adapter is correctly connected.
• Check that the electronic pen is correctly registered to the
electronic pen adapter.
• Display is not in Touch-Pen Mode.
→ Set "Touch-Pen Settings" of the display.
• Other applications or anti-virus software are active.
→ Shut down the other applications and anti-virus software.
• The rechargeable battery in the electronic pen is low.
→ Charge the electronic pen.
• The electronic pen is used with the wireless module
(ETWM200E) connected.
→ Using the electronic pen with the wireless module
(ETWM200E) connected may result in malfunction of
the electronic pen due to radio wave interference as an
example. In that case, set "Wireless Lan" to "Off" before
using the electronic pen.
• Turn the power off and then on again.
• The electronic pen adapter is not connected.
→ Connect the electronic pen adapter to the charger or
computer.
• Connection is made via a USB hub or extension cable.
→ Do not use a USB hub or extension cable but connect
directly to the computer.
• The electronic pen adapter is damaged.
→ Please consult your purchasing dealer.
• Optical attachment has not been connected properly to the
electronic pen.
→ Set the optical attachment completely until its cutout fi ts
the strap loop of the electronic pen. When the optical
attachment is connected properly, the power button blinks
green four times.
• The lens for remote pointer becomes soiled, or condensation
is forming on the lens.
→ Wipe off dirt or dust with a soft, dry cloth.
• The lens for remote pointer is damaged.
→ Please consult your purchasing dealer.
• The display is not in the touch & remote mode.
→ Set "Touch-Pen Mode" of "Touch-Pen Settings" in the
"Setup" menu of the display to "Touch & Remote".
See page
8, 11
8, 19
—
14, 18
19
14, 18
—
10, 11
See Network
Operations of
the Interactive
Plasma Display
operating
instructions
8
14, 18
18
—
12
—
—
12
23