HP ProBook 470 G1 Maintenance And Service Manual
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HP ProBook 470 G1 Maintenance And Service Manual

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HP ProBook 470 G1 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ProBook 470 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Display ..............................6 Top ............................... 7 TouchPad ..........................7 Lights ........................... 8 Buttons and fingerprint reader (select models only) ............9 Keys ........................... 10 Front ..............................11 Left ..............................
  • Page 8 Equipment guidelines ............... 32 5 Removal and replacement procedures for Customer Self-Repair parts ............33 Component replacement procedures ....................33 Battery ..........................34 Service door ........................35 Using the optional security screw ..................36 Hard drive .......................... 36 Optical drive ........................39 Memory modules .......................
  • Page 9 Using other backup, restore, and recovery tools ............... 84 More HP resources ..........................84 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 ...... 86 Using Computer Setup ........................86 Starting Computer Setup ....................86 Navigating and selecting in Computer Setup ..............
  • Page 10 Remove everything and reinstall Windows ..............105 Using HP Software Setup ....................106 12 Backup and recovery in Windows 7 ......................107 Creating recovery media with HP Recovery Disc Creator ..............107 Creating recovery media ....................108 Backing up your information ......................108 Performing a system recovery ......................
  • Page 11 Blu-ray ROM DVD±RW SuperMulti DL Drive ................... 118 DVD-ROM drive ..........................118 Specification information in Device Manager ................... 119 15 Statement of Volatility ..........................120 HP Sure Start ........................... 122 Non-volatile memory usage ......................123 Questions and answers ........................125 16 Power cord set requirements ........................126 Requirements for all countries and regions ..................

  • Page 13: Product Description

    6144 MB (4096 + 2048; dual channel) ● 4096 MB (2048 × 2; dual channel) ● 4096 MB (4096 × 1) ● 2048 MB (2048 × 1) ● Hard drives Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard...
  • Page 14 Category Description Customer-accessible Supports the following drives: 1-TB, 5400-rpm ● 750-GB, 5400-rpm ● 500-GB, 7200-rpm, ● 500-GB, 5400-rpm, hybrid (8-GB SSD) MLC ● 320-GB, 5400-rpm ● Fixed optical drives Supports the following 9.5-mm SATA optical drives: Blu-ray ROM DVD+/-RW SuperMulti DL ●...
  • Page 15 Power requirements 90-W Smart AC adapter with localized cable plug support (3-wire plug [1 m or 1.8 m] with ground pin): 6-cell, 47-Wh, 2.2Ah, Li-ion battery (HP Fast Charge technology) 9-cell, 93-Wh, 2.8 Ah, Li-ion battery Security Integrated fingerprint reader (optional)
  • Page 16 Category Description Win 8.1 Multi-language (ML) 64-bit Win 8.1 Professional 64-bit Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 FreeDOS 2.0 Restore Media (DRDVD/SRDVD): DRDVD Windows 8.1 DRDVD Windows 8 DRDVD Windows 7 SRDVD SuSE Linux Enterprise (SLED) SP2 64-bit Restore Media (OSDVD): Windows 7 Home Basic 64 Windows 7 Home Premium 64...
  • Page 17 Category Description Hard drive Memory module Optical drive WLAN module Keyboard...

  • Page 18: External Component Identification

    Environmental Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. In Windows 7 these notices are located in Help and Support.

  • Page 19: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 20: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows) ● or Suspend state (Linux). NOTE: The elapsed time between blinks is longer than on previous models.

  • Page 21: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ●...

  • Page 22: Keys

    Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon. Keys NOTE: Refer to the illustration that most closely matches your computer.

  • Page 23: Front

    Component Description Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily ● parked the hard drive. Media Card Reader Reads data from and writes data to memory sticks and digital memory cards such as Secure Digital (SD).

  • Page 24: Left

    Left Component Description Power connector Connects an AC adapter. AC adapter/Battery light White: The computer is connected to external power ● and the battery is charged from 90 to 99 percent. Amber: The computer is connected to external power ● and the battery is charged from 0 to 89 percent.

  • Page 25: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 26: Bottom

    HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Vent Enable airflow to cool internal components.

  • Page 27: Service Tag And Pcid Label

    Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

  • Page 28: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. NOTE: Computer details may vary from images.

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 15 for details.
  • Page 30 Item Description Spare part number Display panel, 43.9-cm (17.3-inch), HD+, anti-glare, with webcam 723643-001 Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page For use in Windows 8 models 721953-xxx Top cover (includes touchpad assembly) With a fingerprint reader (includes fingerprint reader assembly) 723644-001 Without a fingerprint reader (includes fingerprint reader plastic insert, bracket, and screws)
  • Page 31 Item Description Spare part number 4000M, 2.4-GHz processor with 3-MB L3 cache (includes thermal grease) 737327-001 Intel Pentium processor, Dual Core 3550M, 2.4-GHz, with 2-MB L3 cache 737329-001 Intel Celeron processor 2950M, 2.1-GHz, with 2-MB L3 cache 737326-001 (13) Hard drive extension board 725891-001 (14) Optical drive extension board...

  • Page 32: Display Components

    Item Description Spare part number (22) Service door Service door 723648-001 RCTO 747994-001 Display components Item Description Spare part number Display bezel 723640-001 Display panel (raw) not spared Display/webcam cable assembly 723646-001 (in Cable Kit) Webcam module for use in all models 721543-001 Display Hinge Kit 723642-001...

  • Page 33: Plastics Kit

    Item Description Spare part number Display hinges (left and right) Display hinge covers Antennas 723641-001 Display rear covers 723639-001 Plastics Kit Item Description Spare part number Plastics Kit 723647-001 Optical drive protective insert Cable Kit Item Description Spare part number Cable Kit 723646-001 Display/webcam cable...

  • Page 34: Mass Storage Devices

    Item Description Spare part number Power connector cable Function board connector cable Power button board cable Mass storage devices Description Spare part number Hard drives 1-GB, 5400-rpm 676521-001 750-GB, 5400-rpm 634250-001 500-GB, 7200-rpm 703267-001 500-GB, 5400-rpm 683802-001 500-GB, 5400-rpm, hybrid (8-GB SSD) 732000-001 320-GB, 5400-rpm 634953-001...

  • Page 35: Miscellaneous Parts

    For use in the United States 490371-001 Rubber Kit (includes rubber base enclosure screw covers and mylar display bezel screw covers) 723672-001 Screw Kit 723673-001 HP USB optical travel mouse 434594-001 HP USB laser mouse 674318-001 Combination lock 591699-001 Case, slim top load...

  • Page 36: Sequential Part Number Listing

    N = Non-user replaceable Spare part CSR flag Description number 434594-001 HP USB optical travel mouse 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa...
  • Page 37 Spare part CSR flag Description number 693374-001 8-GB memory module (PC3L-12800, 1600-MHz, DDR3L) 693712-001 90-W AC adapter 693713-001 90-W AC adapter for use in India and the People’s Republic of China 703267-001 500-GB, 7200-rpm hard drive 703888-001 Case, slim top load 708457-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 708458-001...
  • Page 38 Spare part CSR flag Description number 721953-291 Keyboard for use in Japan 721953-A41 Keyboard for use in Belgium 721953-AB1 Keyboard for use in Taiwan 721953-AD1 Keyboard for use in South Korea 721953-B31 Keyboard for use in the Netherlands and Europe 721953-B71 Keyboard for use in Sweden and Finland 721953-BA1...
  • Page 39 Spare part CSR flag Description number 725889-001 DVD-ROM drive (includes bezel, bracket, and screws) 725890-001 DVD±RW SuperMulti DL Drive (includes bezel, bracket, and screws) 725891-001 Hard drive connector 732000-001 500-GB, 5400-rpm, hybrid (8-GB SSD) hard drive 734083-001 System board for use in models without Windows 8 with 1-GB discrete graphics (includes thermal material) 734083-501 System board for use in Windows 8 Standard models with 1-GB discrete graphics (includes...

  • Page 40: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 42: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 43: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or ● packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 44: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible ● straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...

  • Page 46: Battery

    Battery Description Spare part number 9-cell, 93 WHr, 2.8 Ah Li-ion battery 708458-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 708457-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Service Door

    Service door Remove the service door to access the memory module slot, hard drive, and other components. Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Using The Optional Security Screw

    Using the optional security screw Use the optional security screw to lock the service door to the bottom of the computer. When not in use the security screw can be stored inside the battery bay. To use the security screw: Remove the battery (see Battery on page 34).
  • Page 49 Remove the battery (see Battery on page 34). Remove the service door (see Service door on page 35). To remove a hard drive: Turn the computer upside down on a flat surface. Remove the 4 Phillips PM2.5×3.0 screws from the hard drive. Pull the hard drive tab (1) toward the side of the computer to disconnect the hard drive.
  • Page 50 To remove the hard drive from the hard drive cover, remove the 4 Phillips PM3.0×4.0 screws (1) that secure the cover to the drive, and then lift the cover straight up and off the hard drive (2). Reverse this procedure to install a hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 51: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel, bracket, and screws. Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive 723671-001 DVD±RW SuperMulti DL Drive 725890-001 DVD-ROM drive 725889-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 52 Remove the optical drive (3) from the computer. To remove the bracket from the optical drive, remove the Phillips PM2.0×3.0 screw (1) that secures the bracket to the drive, and then remove the bracket from the drive (2). Reverse this procedure to install an optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 54 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 55: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Mediatek MT7630E 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 710418-001 Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001 Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0 combo 710662-001...
  • Page 56 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 57: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard 721953-xxx Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Lift the top of the keyboard up at an angle (2). NOTE: Make sure not to prematurely pull the keyboard cable out of the system board connector. Rotate the keyboard until it rests on the palm rest (1), and then disconnect the keyboard cable by lifting the keyboard connector latch (2), and then disconnecting the keyboard cable from the system board (3).

  • Page 59: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 60 Remove the top cover: Position the computer upside-down with the front toward you. Remove the following covers and screws that secure the top cover to the computer: NOTE: Rubber screw covers come in three different sizes and are available in the Rubber Kit, spare part number 723672-001.
  • Page 61 Remove the following screws: (1) 2 Phillips PM2.0×3.0 screws from the optical drive bay (2) 5 Phillips PM2.5×3.0 screws from the battery bay Position the computer upright and open it as far as possible. Remove the 4 Torx T8M2.5×6.0 screws from the top of the computer. Disconnect the following cables from the system board: (1): Power button board cable ●...
  • Page 62 (3): Function board cable ● (4): Card reader cable ● Pry the top cover off the computer to disengage it. NOTE: Begin by attempting to pry the top cover loose near the optical drive. Lift the top of the top cover (1), and the lift the top cover up slightly (2) to gain access to the connected audio/USB cable and connector underneath.
  • Page 63 (2): Power button board cable (3): USB/audio board cable (4): Card reader cable Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 64: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable, bracket, holder, and screws) 723670-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Power Button Board

    Power button board Description Spare part number Power button board assembly 721531-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 66: Function Board

    When installing the power button board, insert the bottom of the board into the slot, and then rotate board down into place. If the cable is connected to the board, it blocks the view of the tab on the board and the slot it inserts into. Function board Description Spare part number...

  • Page 67: Card Reader Board

    Turn the board upside down (3), and then disconnect the cable from the board (4). Remove the function board from the top cover. Reverse this procedure to install the function board. Card reader board Description Spare part number Card reader board 734088-001 Before removing the card reader board, follow these steps: Shut down the computer.
  • Page 68 NOTE: Before you remove the card reader, make sure nothing (memory card or plastic insert) in installed. Position the top cover upside-down. Disconnect the cable that routes to the touchpad buttons (1). Disconnect the cable that routes to the system board (2). Remove the two Phillips PM2.0×2.0 broadhead screws (3) that secure the card reader board to the computer.

  • Page 69: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 723674-001 NOTE: You must remove the left speaker to remove to function board cable. Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Remove the speakers from the computer (4). Reverse this procedure to install the speaker assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 721542-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board for use in models without Windows 8: 1-GB of discrete graphics memory 734083-001 1-GB of discrete graphics memory, RCTO 746629-001 2-GB of discrete graphics memory 734084-001 System boards for use in Windows 8 models: Windows 8 Standard models with 1-GB of discrete graphics memory...
  • Page 73 Remove the system board: Position the computer upright with the front toward you. Disconnect the display cable (1) from the system board. Disconnect the battery connector cable from the system board (2). Remove the 2 Phillips PM2.5×4.0 screws (3) that secure the system board to the computer. Remove the Phillips PM2.5×4.0 screw (3) that secures the optical drive extension board to the computer and the Phillips PM2.5×4.0 screw (3) that secures the hard drive extension board to the computer.

  • Page 74: Power Cable

    Power cable The power cable is included in the Cable Kit, spare part number 723646-001. Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Battery Cable

    Battery cable The battery cable is included in the Cable Kit, spare part number 723646-001. Before removing the battery cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 76: Rtc Battery

    RTC battery Description Spare part number RTC battery 683601-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 77: Optical Drive Extension Board

    Optical drive extension board Description Spare part number Optical drive extension board 723675-001 Before removing the optical drive extension board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78: Hard Drive Extension Board

    Hard drive extension board Description Spare part number Hard drive extension board 725891-001 Before removing the hard drive extension board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 79: Fan/Heat Sink Assembly

    Fan/heat sink assembly All fan/heat sink assembly spare part kits include replacement thermal material. Description Spare part number Fan/heat sink assembly 721937-001 Before removing the fan/heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 80 Lift the fan/heat sink from the system board (8). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 81: Processor

    Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Core i7 processor, Quad Core 4702MQ, 2.2-GHz processor with 6-MB L3 cache 723522-001 Intel Core i5 processors, Dual Core 4200M, 2.5-GHz processor with 3-MB L3 cache (includes thermal grease) 737328-001 Intel Core i3 processors, Dual Core 4100M, 2.5-GHz processor with 3-MB L3 cache (includes thermal grease)
  • Page 82 Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on the processor slot (4) when you install the processor. Reverse this procedure to install the processor. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Latch Assembly

    Latch assembly NOTE: The latch kit is not spared. Before removing the latch assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 84 Rotate the left side of the lever upward to remove the pin on the top cover (2) from the groove in the lever, and then lift the lever from the computer (3). To install the latch assembly, reverse the removal procedure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: Display Assembly

    Display assembly All display assemblies include WLAN antenna transceivers and cables. For a list of individual display spare parts, see Display components on page Description Spare part number Display assembly, 43.9-cm (17.3-inch), HD+, anti-glare, with webcam 723643-001 Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 86 Place the computer upright and open as far as possible. Remove the WLAN antennas from the tabs and the routing path (1) on the top of the computer. Note the location that the antennas route through the chassis (2). Remove the five Torx T8M2.5×4.0 screws (1) from the display hinges (3 screws in the left hinge, 2 in the right hinge).
  • Page 87 If you need to remove the hinge covers from the display hinges, squeeze and pull the covers straight up and off the display to remove them. If you need to remove the hinge covers from the display hinges, pinch the top and bottom of the hinges and then pull the hinges straight up and off the display.
  • Page 88 Remove the display bezel (6). The display bezel is available using spare part number 723640-001. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 723672-001. If it is necessary to replace the webcam module, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2).
  • Page 89 Remove the display hinges and panel from the display enclosure (2). Position the display panel and hinge assembly upright. Remove the 3 Phillips PM1.5×2.0 screws (1) that secure each display hinge to the display panel. Remove the display hinges (2). Component replacement procedures...
  • Page 90 If it is necessary to remove the display/webcam cable assembly, disconnect the display panel cable from the rear of the display panel by lifting the tape (1) that covers the connector, and disconnecting the cable from the panel (2). The display/webcam cable assembly is available in the Cable Kit, spare part number 723646-001.
  • Page 91 If it is necessary to remove the antennas from the display enclosure, remove the antennas from clips on each side of the enclosure (1), gently lift the transceivers (2) to disengage them from the double-stick tape, and then lift the antennas from the display enclosure. Antennas are available using spare part number 723641-001.

  • Page 92: New Windows 8.1 Features

    New Windows 8.1 features This guide describes new Windows® features, which may update some of the information provided with your computer. These new features include the following: Start button and Start menu ● Easier shutdown process ● Enhanced search options ●...

  • Page 93: Locating The Start Button And The Start Menu

    Action Using a keyboard and mouse Using touch gestures Open an app Click a Start screen app. Tap a Start screen app. Display the charms (Search, Point to the upper-right or lower-right Swipe from the right edge of the Share, Start, Devices, and corner of the Start screen.

  • Page 94: Displaying All Apps

    Action Using a keyboard and mouse Using touch gestures Point to the upper-right or lower-right Swipe from the right edge of the corner of the screen to display the TouchPad or touch screen to charms, and then click Settings. display the charms, and then tap Settings.

  • Page 95: Enhanced Snap Feature

    Enhanced snap feature You can snap applications to the left or right side of the screen in order to view a Start screen app and a desktop app at the same time. Depending on the computer's screen resolution, you can snap up to four apps at the same time.

  • Page 96: Using Windows Backup And Restore

    If you need to check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed. To check for the presence of the HP Recovery partition or Windows partition, from the Start screen, type file and then select File Explorer.
  • Page 97 Important regulatory notices, including proper battery ● disposal information To access this information: On the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. Limited Warranty Specific warranty information about this computer ●...

  • Page 98: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    To close open dialog boxes and return to the main Computer Setup screen, press esc, and ● then follow the on-screen instructions. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 99: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select Main >...

  • Page 100: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 101: Using Multiboot

    BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: From the Start screen, type e, and then select File Explorer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 102: Setting A New Boot Order In Computer Setup

    To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 103: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 104 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 105: Setup Utility (Bios) And System Diagnostics In Windows 7

    Setup Utility (BIOS) and System Diagnostics in Windows 7 Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 106: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. To select a menu or a menu item, use the tab key and the keyboard arrow keys and then ●...

  • Page 107: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. SoftPaqs Most BIOS updates on the HP Web site are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 108: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. ROM date System BIOS) BIOS version information (also known as can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility.

  • Page 109: Using System Diagnostics

    Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact ● HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 110: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux

    10 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 111: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. SoftPaqs Most BIOS updates on the HP Web site are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 112: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 113: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: Start-up test—This test analyzes the main computer components that are required to start the ●...

  • Page 114: 11 Backup And Recovery In Windows 8

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 115: Performing A System Recovery

    For additional information, see Using the Windows recovery tools To recover information you previously backed up: Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the ▲ HP Support Assistant app.

  • Page 116: Using F11 Recovery Tools

    NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Using f11 recovery tools...

  • Page 117: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 118: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 119: 12 Backup And Recovery In Windows 7

    Windows settings. See Help and Support for more nformation. Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 120: Creating Recovery Media

    Recovery after a system failure is as good as your most recent backup. Immediately after software setup, you should create system repair discs (select models only) using HP Recovery Disc Creator using the installed optical drive (select models only) or an optional external optical drive and back up your system.

  • Page 121: Performing A System Recovery

    HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 41. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press f8 before the Windows operating system loads.

  • Page 122: Using F11 Recovery Tools

    "Press <F11> for recovery" message is displayed on the screen. Follow the on-screen instructions. Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.
  • Page 123 After the repair is completed: Driver Recovery disc Eject the Windows 7 operating system DVD, and then insert the Install the Hardware Enabling Drivers first, and then install Recommended Applications. Performing a system recovery 111...

  • Page 124: 13 Backup And Recovery In Suse Linux

    Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can 112 Chapter 13 Backup and Recovery in SUSE Linux...
  • Page 125 Select Computer > More Applications. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right pane. Follow the on-screen instructions to create an image file to burn a recovery disc.

  • Page 126: 14 Specifications

    14 Specifications Computer specifications Metric U.S. Dimensions Length 28.0 cm 11.0 in Width 41.4 cm 16.3 in Height (front to rear) 2.5 to 3.2 cm 1.0 to 1.2 in Weight Equipped with optical drive, 1 DIMM, hard drive, WLAN 3.00 kg 6.61 lbs module, webcam, 6 cell battery Equipped with no optical drive, 1 DIMM, hard drive, WLAN...

  • Page 127: 43.9-Cm (17.3-In), Hd+ Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 43.9-cm (17.3-in), HD+ display specifications Metric U.S.

  • Page 128: Hard Drive Specifications

    Hard drive specifications 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g Interface type SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security...

  • Page 129: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD- CD-R and CD-RW ROM, CD-ROM XA, MIXED MODE CD, CD-I, DVD+R, DVD+RW, DVD-R, DVD- CD-I Bridge (Photo-CD, Video CD), RW, DVD-RAM Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 130: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, DVD+RW, DVD-R, DVD-R(9),DVD-RW, MIXED MODE CD, CD-I, CD-I Bridge DVD-RAM (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 131: Specification Information In Device Manager

    Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.15 in) Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 μm Access time Random < 100 ms < 125 ms Full Stroke < 175 ms < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 512 KB...

  • Page 132: 15 Statement Of Volatility

    Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 133 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 134: Hp Sure Start

    An HP-approved BIOS is running on the host processor ● HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.

  • Page 135: Non-Volatile Memory Usage

    BIOS this memory and is accessible) (keyboard, is updated. available on the HP mouse, & website. Writing data battery to this ROM in an management) inappropriate manner can render the PC nonfunctional.
  • Page 136 Fingerprint 512kByte Stores By enrolling in HP Only a digitally reader Flash fingerprint ProtectTools Security signed application templates. Manager. can make the call to write to the flash.

  • Page 137: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 138: 16 Power Cord Set Requirements

    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 139 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 140: 17 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle. Display WARNING! The backlight contains mercury.
  • Page 141 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 142 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 143 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.
  • Page 144 Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel.
  • Page 145 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. Display 133...

  • Page 146: Index

    Index Bluetooth card display assembly AC adapter, spare part numbers spare part number 43 removal 73 23, 25 buttons spare part numbers 73 AC adapter/battery light 12 left TouchPad 7 display bezel antennas optical drive eject 13 removal 75 disconnecting 43 power 9 spare part numbers 20 spare part number 21, 26...
  • Page 147 19, 25, 67 wireless 8 description 3 hinge ports removal 77 external monitor 12 HP PC Hardware Diagnostics mass storage devices, spare part HDMI 12 (UEFI) numbers 22 product description 3 using 91 Media Card Reader, identifying...
  • Page 148 power button, identifying 9 procedures, Authorized Service Start button 81 power cable Provider 47 Start menu 81 removal 62 procedures, Customer Self- static-shielding materials 32 spare part number 62 Repair 33 system board power connector cable, remove everything and reinstall removal 60 illustrated 22 Windows 105...
  • Page 149 Windows button, identifying 10 wireless antennas disconnecting 43 wireless displays, connecting 83 wireless light 8 wireless, product description 2 WLAN antennas, identifying 6 WLAN/Bluetooth combo card removal 43 spare part number 19, 43 workstation guidelines 31...

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