HP ProBook 11 G2 Education Edition Maintenance And Service Manual
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HP ProBook 11 G2 Education Edition Maintenance And Service Manual

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HP ProBook 11 G2 Education Edition
Maintenance and Service Guide

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Summary of Contents for HP ProBook 11 G2 Education Edition

  • Page 1 HP ProBook 11 G2 Education Edition Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Display ..................................4 Buttons and speakers ............................5 Keys ..................................6 Lights ..................................7 TouchPad ................................8 Front ..................................8 Left side ................................. 9 Right side ................................10 Bottom .................................
  • Page 6 Fan/heat sink assembly ........................58 RTC battery ............................60 Speakers ............................61 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ................. 63 Using Computer Setup ............................63 Starting Computer Setup ........................63 Navigating and selecting in Computer Setup ................... 63 Restoring factory settings in Computer Setup .................
  • Page 7 Entering MultiBoot Express preferences ................ 78 10 Using HP PC Hardware Diagnostics (UEFI) ..................... 80 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............80 11 Backing up, restoring, and recovering in Windows 10 ..................82 Creating recovery media and backups ........................ 82 Creating HP Recovery media (select products only) .................
  • Page 8 13 Backup and recovery in Windows 7 ......................91 Creating recovery media and backups ........................ 91 Guidelines ............................91 Creating recovery media with HP Recovery Disc Creator ..............91 Creating recovery media ....................92 Backing up your information ......................92 Performing a system recovery ..........................

  • Page 9: Product Description

    Support for M.2 2280 SATA-3 solid-state drives (SSD) in 128-GB, multilevel cell (MLC) and 256-GB, triple-level cell (TLC) formats Audio and video Integrated HP TrueVision HD webcam, 1280×720 by 30 frames per second (fixed, no tilt, with activity LED) Single digital microphone with appropriate echo-cancellation and noise-suppression software...
  • Page 10 Support for PS/2 interface Power requirements Support for 6-cell, 64-WHr, 4.2-AHr, Li-ion and 3-cell, 36-WHr, 3.2-AHr, Li-ion batteries Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapters Security Security cable lock Trusted platform module (TPM) 1.2...
  • Page 11 Category Description ● Windows 8.1 Pro 64 StF MSNA strategic only available with (Pentium & i3 Processors) and RAM equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or storage equal to or less than 500-GB HDD) ●...

  • Page 12: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 13: Buttons And Speakers

    Buttons and speakers Item Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 14: Keys

    Keys Item Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 15: Lights

    Off: Computer sound is on. Wireless light Amber: Wireless is off. ● ● Off: Wireless is on. Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Lights...

  • Page 16: Touchpad

    Functions like the right button on an external mouse. Front Item Component Description Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Chapter 2 External component identification...

  • Page 17: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 18: Right Side

    Right side Item Component Description USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Memory card reader Reads optional memory cards that store, manage, share, or access information.

  • Page 19: Bottom

    Bottom Item Component Description Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 20: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the model number, serial number, product number, and...

  • Page 21: Computer Major Components

    Computer major components Item Component Spare part number Display assembly: The non-TouchScreen display assembly is spared at the subcomponent level only. The TouchScreen display assembly is spared as a whole unit replacement spare part kit (see below). For more non-TouchScreen display assembly spare part information, see Display assembly components on page Display assembly (11.6-in, HD, LED, 1366×768, SVA, TouchScreen) 846984-001...
  • Page 22 Item Component Spare part number Keyboard/top cover (includes keyboard cable and TouchPad): NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable or the TouchPad button board cable. The TouchPad cable and the TouchPad button board cable are included in the Cable Kit, spare part number 846982–001. For use in Belgium 809848-A41 For use in Bulgaria...
  • Page 23 Item Component Spare part number Equipped with an Intel Celeron i3-3855U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 846992–001 cache, dual core, 15 W) and a non- Windows 8 Professional operating system Equipped with an Intel Celeron i3-3855U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB 846992–601 L3 cache, dual core, 15 W) Equipped with an Intel Pentium 4405U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3...

  • Page 24: Display Assembly Components

    Item Component Spare part number (17) HP hs3110 HSPA+ Mobile Broadband Module 822829–005 (18) Power connector cable (included in the Cable Kit, spare part number 846982-001) (19) Battery (includes two captive Phillips PM2.0×5.6 screws, each secured by a C-clip) 6-cell, 64-WHr, 4.2-AHr, Li-ion 797430-001 3-cell, 36-WHr, 3.2-AHr, Li-ion...

  • Page 25: Miscellaneous Parts

    WWAN antenna cables and transceivers Display back cover 809853-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001 Cable Kit, includes: 846982–001 ●...
  • Page 26 Component Spare part number Rubber Kit (includes base enclosure screw plugs and screw covers) 809868-001 Screw Kit 809869-001 Chapter 3 Illustrated parts catalog...

  • Page 27: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● ● Torx8 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 28: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 29: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 30: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 31 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 32: Removal And Replacement Procedures For Customer Self-Repair Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 33 Close the computer. Turn the computer upside down with the front toward you. Remove the two screw covers (1) that conceal the battery retention screws. The battery screw covers are included in the Rubber Kit, spare part number 809868-001. Loosen the two Phillips PM2.0×5.6 captive screws (2) that secure the battery to the computer. Pivot the front edge of the battery (3) up and back until it rests at an angle.

  • Page 34: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer and void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 35 Remove the eight Torx8 T8M2.0×5.6 screws (4) that secure the bottom cover to the computer. Remove the two Phillips PM2.0×3.7 broad head screws (5) that secure the bottom cover to the computer in the battery bay. Use a case utility tool (1) or a similar thin, plastic tool to separate the bottom cover from the base enclosure.

  • Page 36: Hard Drive

    Remove the bottom cover (3). Reverse this procedure to install the bottom cover. Hard drive NOTE: The hard drive spare kit does not include the hard drive bracket or screws. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 809858-001. Description Spare part number 500-GB, 5400-rpm, SATA, 7.0-mm...
  • Page 37 Remove the hard drive (3). If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×4.1 screws (1) that secure the hard drive bracket to the hard drive. Lift the bracket straight up (2) and remove the bracket from the hard drive. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 809858-001.

  • Page 38: Solid-State Drive

    Solid-state drive NOTE: The hard drive spare kit does not include the hard drive bracket or screws. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 809858-001. Description Spare part number 500-GB, 5400-rpm, SATA, 7.0-mm 778186-005 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 39 Remove the solid-state drive tray (3). The solid-state drive tray and screws are included in the Solid-State Drive Hardware Kit, spare part number 809859-001. If it is necessary to replace the solid-state drive connector board, remove the two Phillips PM2.0×3.7 broad head screws (1) that secure the solid-state drive connector board to the solid-state drive tray.

  • Page 40: Memory Module

    Reverse this procedure to reassemble and install the solid-state drive. Memory module Description Spare part number 8-GB (PC4, 17000, 2133) 820570–001 4-GB (PC4, 17000, 2133) 820569–001 Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Wwan Module

    WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 822829–005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 42 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 43: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 806723–005 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 806722–005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 44 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 45: Display Assembly

    Display assembly NOTE: The non-TouchScreen display assembly is spared at the subcomponent level only. For non- TouchScreen display assembly disassembly information, see the individual disassembly subsections. The TouchScreen display assembly is spared as a whole unit replacement spare part kit and is available using spare part number 809862-001.
  • Page 46 Remove the four Phillips PM2.5×5.8 screws (6) that secure the display assembly to the base enclosure. Partially open the computer. Swing the display hinges (1) to the open position. Slide the display assembly (2) forward until the display hinges are clear of the base enclosure. Remove the display assembly (3).
  • Page 47 If it is necessary to replace the display bezel or any of the non-TouchScreen display assembly subcomponents: Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display back cover. Remove the display bezel (4).
  • Page 48 Detach the webcam/microphone module (2) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 809875-001. If it is necessary to replace the display panel: Remove the display bezel.
  • Page 49 Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel.
  • Page 50 Remove the display bezel. Remove the webcam/microphone module. Remove the display panel. Disconnect the display panel cable (1) from the display LED board. Detach the display LED board (3) from the display back cover. (The display LED board is attached to the display back cover with double-sided adhesive.) Remove the display LED board.
  • Page 51 Remove the display panel cable (4). The display panel cable is included in the Cable Kit, spare part number 809856-001. If it is necessary to replace the display hinges: Remove the display bezel. Remove the display panel. Remove the six Phillips PM2.5×3.0 screws (1) and the four Phillips PM2.0×2.0 screws (2) that secure the display hinges to the display enclosure.
  • Page 52 Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 809861-001. If it is necessary to replace the WLAN antenna cables and transceivers: Remove the display bezel. Remove the display panel. Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna transceivers are attached to the display back cover with double-sided adhesive.) Release the WLAN antenna cables from the clips (2) and routing channel built into the left and right sides and the bottom edge of the display enclosure.
  • Page 53 Remove the WLAN antenna cables and transceivers (4). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 809852-001. If it is necessary to replace the WWAN antenna cables and transceivers: Remove the display bezel. Remove the display panel.
  • Page 54 Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are included in the Antenna Kit, spare part number 809852-001. Reverse this procedure to reassemble install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Power Connector Cable

    Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 809856-001. Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 56 Description Spare part number Description Spare part number For use in Belgium 849848-A41 For use in Latin America 849848-161 For use in Canada 849848-DB1 For use in the Netherlands 849848-B31 For use in Denmark, Finland, 849848-DH1 For use in Russia 849848-251 and Norway For use in France...
  • Page 57 Release the ZIF connector (2) to which the TouchPad button board cable is attached, and then disconnect the TouchPad button board cable from the system board. Component replacement procedures...
  • Page 58 Remove the following screws that secure the keyboard/top cover to the base enclosure: (1) One Phillips PM2.0×3.7 screw on the front edge of the keyboard/top cover (2) One Phillips PM2.0×3.7 broad head screw in the hard drive bay (3) Six Phillips PM2.0×5.6 screws (4) Two Phillips PM2.5×8.6 screws on the display hinges Turn the computer right side up with the front toward you.

  • Page 59: Power Button Board

    Remove the keyboard/top cover (3). Reverse this procedure to install the keyboard/top cover. Power button board Description Spare part number Power button board 809865-001 NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is included in the Cable Kit, spare part number 846982-001.

  • Page 60: Hard Drive Led Board

    Turn the keyboard/top cover upside down with the front toward you. Detach the power button board cable (1) from the keyboard/top cover. (The power button board cable is attached to the keyboard/top cover with double-sided adhesive.) Remove the two Phillips PM2.0×3.7 broad head screws (2) that secure the power button board to the keyboard/top cover.

  • Page 61: Counterweight

    Release the ZIF connector (1) to which the hard drive LED board cable is attached, and then disconnect the hard drive LED board cable from the system board. Remove the Phillips PM2.0×3.7 broad head screw (2) that secures the hard drive LED board to the base enclosure.
  • Page 62 Remove the counterweight (2). Reverse this procedure to install the counterweight. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: System Board

    System board NOTE: The system board spare part kit includes a graphics subsystem with UMA memory and replacement thermal material. Description Spare part number Equipped with an Intel Celeron i3-3855U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual 846922–001 core, 15 W) and a non- Windows 8 Professional operating system Equipped with an Intel Celeron i3-3855U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, 846922-601 dual core, 15 W)
  • Page 64 Release the speaker cable (5) from the retention clip built into the base enclosure. Release the ZIF connector (1) to which the hard drive LED board cable is attached, and then disconnect the hard drive LED board cable from the system board. Remove the two Phillips PM2.0×3.7 broad head screws (2) that secure the system board to the base enclosure.
  • Page 65 Carefully flex the right side of the base enclosure (1) so that the connectors on the right side of the system board clear the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the right at an angle.

  • Page 66: Fan/Heat Sink Assembly

    Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and replacement 809857-001 thermal material) Before removing the fan/heat sink assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Remove the fan/heat sink assembly (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal material is used on the processor (1) and the fan/heat sink assembly section (2) that services it.

  • Page 68: Rtc Battery

    RTC battery Description Spare part number RTC battery 616073-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 69: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers, cables, and four rubber isolators) 809870-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Reverse this procedure to install the speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Computer Setup (Bios), Tpm, And Hp Sure Start - Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 72: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10...

  • Page 73: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 74: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 75: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 76: Computer Setup (Bios) And Multiboot - Windows 8

    Computer Setup (BIOS) and MultiBoot – Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 77: Restoring Factory Settings In Computer Setup

    Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. To save your changes and exit Computer Setup menus: ● Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...

  • Page 78: Updating The Bios

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 79: Using Multiboot

    BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: From the Start screen, type file, and then select File Explorer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 80: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 81: Entering Multiboot Express Preferences

    In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.) To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 82: Computer Setup (Bios) And Multiboot - Windows 7

    Computer Setup (BIOS) and MultiBoot – Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 83: Restoring Factory Settings In Computer Setup

    Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. To save your changes and exit Computer Setup menus: ● Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...

  • Page 84: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 85: Using Multiboot

    Select Start > Computer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins.

  • Page 86: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
  • Page 87 ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to ●...

  • Page 88: Using Hp Pc Hardware Diagnostics (Uefi)

    10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 89 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 90: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 91: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 92: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 93: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 94: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 95: 12 Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 96: Using The Windows Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 97: Using Windows Operating System Media (Purchased Separately)

    To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 98: Using Windows Refresh Or Windows Reset

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 99: 13 Backup And Recovery In Windows 7

    13 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 100: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: Windows 7 operating system DVD—Installs the operating system without additional drivers or ● applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 101: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 102: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 103 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 104: 14 Specifications

    14 Specifications Metric U.S. Computer dimensions Width 22.74 cm 11.88 in Depth 30.18 cm 8.95 in Height 2.54 cm 1.00 in Weight Computers equipped with a TouchScreen display assembly 1.79 kg 3.95 lbs Computers equipped with a non-TouchScreen display assembly 1.70 kg 3.75 lbs Operating voltage and current...

  • Page 105: 15 Statement Of Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.

  • Page 106: Non-Volatile Memory Usage

    Provides Data cannot be written to this This memory is protected (select models protected device via the host processor. by the HP Sure Start only) backup The content is managed solely Embedded Controller. of critical by the HP Sure Start System BIOS Embedded Controller.
  • Page 107 Code is updated when writing data to this accessible) mouse, & the system BIOS is updated. memory and is available battery on the HP website. Writing management). data to this ROM in an inappropriate manner can render the PC non- functional. DIMM Serial...

  • Page 108: Questions And Answers

    Fingerprint Reader 512kByte Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make templates. Manager. the call to write to the flash.

  • Page 109: Using Hp Sure Start (Select Models Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration.

  • Page 110: 16 Power Cord Set Requirements

    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 111 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 112: 17 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 113: Index

    Index components display panel cable AC adapter light 10 bottom 11 removal 42 AC adapter, spare part numbers 17 button 5 spare part number 17, 43 antenna display 4 display switch 4 location 4 front 8 Driver Recovery DVD, removal 44, 45 keys 6 creating 91 spare part number 17, 45, 46...
  • Page 114 HP PC Hardware Diagnostics (UEFI) webcam 4 power cord using 80 wireless 7 set requirements 102 HP Recovery Disc Creator, using 91 spare part numbers 17 HP Recovery Manager power light 7 memory correcting boot problems 86 power requirements, product...
  • Page 115 Reset 90 creating 82 removal 30 system restore point 82, 83 creating using HP Recovery spare part number 15 Windows 7 operating system DVD Manager 83 Speaker Kit, spare part number 15, creating 91 recovery media, creating 91...

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